Cell C
reviews and complaints

I've been under debt review and was recently removed from Debt Review.

I got my clearance certificate.

When I tried to do a upgrade at my nearest Cell C I was informed that if I hand in the clearance certificate I'm able to do a upgrade.

I've send the necessary documents. I was informed that I can't upgrade with just the letter, I need to call XDS and have the status removed.

I've done so, and got a credit report to show that the debt review status is removed.

I then went back to the store to take my credit report and try again to upgrade.

While in store I was informed that their vetting department won't accept the credit report.

They will call them anyways (not while I'm in the store yesterday, they will call this morning.

This afternoon I called the store for the outcome and was informed I need to wait 30days.

From my side, I've done everything possible.

My credit report clearly states that I'm no longer under debt review.

Since 19 May 2022 we have been struggling to get info from Cell C on monies owing, cancel contract and the change of banking details. E-mail correspondence available on request. We have called the numbers from Cell C more than 50 times where they advise us that either the security questions failed or that I should visit the branch. On Monday, 08/08/2022 I went to Cell C in Woodlands where Monica assisted me as my numbers [protected] and [protected] were suspended. The debit order went off my account on 30/07/2022 with double of what it is suppose to be. On Saturday, 13/08/2022 I went to Cell C in Woodlands where Monica was not helpful. She said that I must send an e-mail to Cell C, I advised her that the operator advised me to go to the branch. Monica said that I owe money and that she cannot activate numbers [protected] and [protected]. I still have no service on these 2 numbers. I also have 3 fibre lines and she could not tell me why I have 3 fibre lines. Can someone please urgently assist with the following:

1. What monies do I owe?

2. Re-activate numbers [protected] and [protected].

3. I also want to cancel these contracts due to non-service and the accounts being suspended without any monies that I owe Cell C.

Margaret Fouche

Jul 25, 2022, 7:23 PM

to ComplaintsBoard.com

Good day

What is the status of this issue. When i tried following Up, it said mailbox is full and i am still being harassed by cell c for payments on a contract i requested them to cancel in 2020.

Margaret Fouche

Mon, Mar 28, 3:22 PM

to ComplaintsBoard.com

Good day

Please note your mailbox is full and this issue is NOT resolved. Cell C want me to pay for a contract that i cancelled (which they have obviously NOT cancelled) and then tell me to go to the app (which i do not have access to for more than a year on that number) or phone (which i don't have minutes to waste). I did my part. They need to sort their part out as i am NOT paying what they now state is outstanding on a so called active sim.

They asked when they could phone, i said after 14:30 today...what happens? They phone me at 10:00 and at 14:00 while i am in meetings (Thus why i stated only after 14:30 today). So now it makes sense why they could not get it right to cancel a contract if they can't even follow a basic instruction of when my availability is (based on their request to let them know). This is completely unacceptable and i am really getting annoyed with this scenario

I want Cell C to sort their stuff out and cancel this contract (without me having to phone in again) and as i mentioned i am not paying any money on a contract that should have been cancelled

Margaret Fouche

Fri, Mar 25, 7:30 PM

to ComplaintsBoard.com

Thank you for your response. The problem is. I don't have access to this number anymore. They state i owe over R800 which i don't as i have cancelled my contract with them in 2020. They need to resolve this issue as it is their problem and should not be making it mine because they did not adhere to the cancellation in 2020

Mail Delivery Subsystem

Fri, Mar 25, 7:30 PM

Recipient inbox full Your message couldn't be delivered to [protected]@complaintsboard.com. Their inbox is full, or it's getting too much mail right now. The

I have been trying to get a paid up letter and a refund from Cell C for over a month now.

Contacting customer service is a waste of time because all you get is a reference number that no one follows up on. When I call to follow up, I'm just provided with yet, another case number.

If I overpaid you for a service then it's only fair I'm refunded and provide the paid up letter too. The lack of actual customer service is absolutely disheartening and embarassing.

My phone was stolen on 4 August 2022 at which time I phoned Cell C (an hour after the incident) to ask them to blacklist it (this is needed for the police to issue a case number and for me to process an insurance claim). I was informed that it would take 24-48 hours. It is now 12 August, almost 7 days later and the phone is still not blacklisted. I have phoned the call centre daily, Friday 5 August, Monday 9 August, Wednesday 11 August and Friday 12 August. No-one can advise me on why there is a delay and the only thing the call centre can do is put on the system that the back office must resolve within 24 hours. This was done on Monday 8 August and again on Thurs 11 and Friday 12 August. I run my business off this phone and am unable to do online banking. Surely blacklisted phones need an expedited process, cell c would do well to review their issue escalation process and blacklisting response times. I've been a customer for 6 years and will certainly not be renewing once my ITC (blacklist number) is received.

-After several e-mails, calls and visits to Rustenburg Mall Cell C, my contract upgade Earpods has still not been delivered and the excuse is that they can't reach us for the delivery, but CELL C PATHETIC SERVICE calls the data number wich is in a router for wi-fi! We e-mailed them to state where to call on the primary numbers and issued them the numbers and today again the same LAME excuse! What to do?!?!

-And i promise this contracts will NEVER be upgraded again!

-And please tell the switchboard people at call centre to grow so manners and to be polite!

I tried getting couches on credit recently, but could not. I was rejected due to an outstanding Cell C account back in 2017 which I was not aware of. I phoned Cell C and the consult I spoke to, informed me that I need to phone Blake & [censored]. as I have been handed over in 2018.

Blake & [censored]. told me that they are no longer dealing with Cell C contracts and I had to email my complaint to [protected]@cellc.co.za, which I did. Another consultant phoned me, I had to explain the situation for the third time only for her to tell me that she'll lodge it with the Legal Department and the Legal Department will contact me.

It has been 5 days went by and I received a random email from the above mentioned email, stating that I should send my ID number before they could continue. I replied with my ID number and a screenshot of confirmation from an email I have received that the Legal Department will contact me.

It has now been 8 days and no one has contacted me! I would like this matter resolved as I am not aware of this account and if I did open the account in 2017, Cell C should explain to me why I never received any phone calls or statements regarding the owing amount for the past 5 years?

My contact information and address only changed recently, so Cell C has no excuse to why no attempt was made to communicate!

"I have been given a run around at Cell C I paid up the outstanding balance of the contract on 14 April 2022 and sent a email to *********** but still it reflects that I still owe the outstanding balance. I have been calling several times to their call center and they will require me to send the proof of payment of which I do provide they even ask for a bank statement proving that I made the payment since I did an EFT, I also provided that but still there issue hasn't been solve, even yesterday on the 20 July 2022 I called them with regards to the issue the agent He will escalate my issue to a team leader apparently they were still busy on calls and I was informed that they will call me but they never did, then I took a liberty to call them again today 21 July 2022 at 11:05 am of which they requested the documents again and I did provide them with the proof of payment they said the team leader will call me since He/She is still in the meeting I am still waiting for the call"

The above is the review I wrote on the 21st of July 2022 on helloPeter with regards to unresolved issue with outstanding balance that was full paid then Cell reach out again trough hellopeter and requested the the supporting documents of which I provided and they assured me that the issue will be sorted out but now I'm harassed by their SSDA third party collection agencies requesting the same documents I provided to Cell C, which make me question the level of customer service offered by Cell C as they are still giving me a run around regarding this issue and the sad part is that this affecting my credit score now I can't even go apply for a bond and car financing

I received my latest statement and low and behold Cell C billed me for R2023.99. I called the contact center and a lady advised me that my contract was now on a month to month basis as the two year contract I had initially taken has expired and no discounts are applicable therefore the data contract was now R1499.13. This is considered fraud and is illegal as Cell C without my permission went ahead and renewed the contract on a month to month basis. I did not receive a call nor any other type of communication from Cell C informing me of this. I am not prepared to pay this as Cell C acted fraudulently and they need to adjust the statement and the debit order accordingly. Furthermore, Cell C also overcharged me on my July debit as they took off a prorated payment as the contract had expired on the 23/07/22 and this is also fraud.

In July 2021 I was made aware that I have 2 contracts that were open on my name fraudulently. I was put through to Cell-c customer services where a consultant confirmed the contracts and assisted me in deactivating the cell numbers. She then advised me to do an affidavit and sent it with a certified copy of ID and bank statement to the fraud department: [protected]@cellc.co.za. I sent the requested documents and on the 21 July 2021 I received an automated response indicating that the query will be attended with 48 hours. I have never received any feedback or response from Cell-c since. I have sent numerous emails, contacted their customer services to no avail.

I have also been harassed by their collections department, which upon finding out that it is a fraud query, they were unable to help, all they kept saying is that they will escalate the matter of which I still have not received any feedback or response.

I then started receiving call from 2 law firms (MBD- [protected]@mbd.co.za and SSDA- [protected]@ssda.co.za) claiming to be representing Cell-c, making enquiries about "my account". They continued harassing me as Cell-c did. I then sent them both the required documents and they have since went awol. One law firm confirmed receipt of the documents and indicated that they have sent all to Cell-C and they were still awaiting their feedback.

I am now blacklisted for a case that was reported to cell c and the law firms representing them. All three are unprofessional and unhelpful. What is frustrating more is that there is no contact number for Cell-c fraud department, they can only be contacted via email that in the the whole year since this happened have never attended to my issue.

Please assist me in resolving this, so that I can sleep peacefully knowing my name is cleared. I am desperate and unable to live my life freely.

I called call centre, I am being told the information I am giving keeps getting rejected by the system, today i called 3 times all those times the verification failed. Funny thing is Friday I called and verification went through.

I sent proof of payment to email given by support agents on the Cell C facebook page. But I am nolonger getting responses on that email.

This service is very dissapointing to be honest. My experience throughout having a contract with Cell C was nothing but struggles.

I just want to know why do cell c say I owe them R5188 I canceled my contract 2020. I want to loan money at the bank they did not approve my loan because they say I owe cell c money. I called cell c they told me they handed me over to the dept collectors I called the dept collector he told me they written it off and returned it to cell c 2020. I called cell c again cell c cant tell me why I owe thad money or for what I want thad money off my credit score. Please let me know what my next step should be.

Cell c decided to take my entire salary I dnt how am I going to survice moving forwad. Im a assistant teacher I earn 3500, I have a son I need to to go to work I need to eat but cell c decided to take the whole salary and its a debit check I cnt reverse how am I suppose to survice my number [protected] id [protected]

A consultant called and offered me a router with a powerbank and data, it was a challenge for the delivery to be made and when it was eventually delivered I thought my problems were over not knowing that it was just the beginning, the sim card has not been activated and I've been calling for several times and kept being promised they would get back to me, it's been over two weeks now and what stresses me more is that money will be deducted from my bank account for a service that I don't even have, now the consultant is avoiding my calls. im disappointed.

I had a contract with Cell C which was meant to end in December, 30days before my contract ended i called in as i was advised to cancel it of which I did. In January out of the blue when I was hospitalized i keept getting calls and emails saying I owe Cell C. I explained that i canceled this contract but till to date I'm being blacklisted for someone else's mistake

Email : [protected]@gmail.com

Phone:[protected]

I received notification on 270722 that my Cell C line has been suspended. When i called Cell C exclusive desk, [protected], i was advised that the month to month sim i cancelled last year was in arrears and that is why my lines were suspended. My problem is that when i cancelled the month to month sim, i was not advised that there is an arrear amount. Neither have i ever received an email, call or sms from Cell C advising that the specific number was in arrears. I applied for a additional line, which was approved, yet Cell C claims that i have an arears. I was advised that Cell C tried to debit my FNB account but they did not get payment and i never received notification of a debit that bounced. I feel that it is unfair that my lines are now suspended due to the lack of service from Cell C. No one ever informed me about the arrears. I never received any notification of debit orders not being met. I was advised that Cell C send a sms today, [protected] but i did not receive an sms and Cell C can only provide an account code but not a cell number that they have used.

Good day,

My complaint is that for this past month to two months my airtime (R100) at a time (x 3 to 4 times pm as I need) seems to get used up very quickly. I have data, watsapp data packages paid for over and above the airtime and wifi when I get home. I have no subscriptions that goes off either. So...

Of late I have been monitoring this and between the 21 July to the 25 July I made a total of 5minutes worth of calls accumatively. I checked my airtime today and R8, 08c left. Now I want to know that being on a prepaid payasyougo for many years I have never had this happen. Why now? I was previously a Vodacom prepaid client and migrated to Cell C and have had this number for a very long time.

I worked as a LCR dealer back in the day and also sold airtime contract packages for all three networks. So please advise as to what's going on!

Good day, I have a contract with cell c for years now, I got a call from upgrade's department around May this year, my agreement with the consultant was to upgrade the phone that is due for upgrade but it was never done, instead they gave me a new contract. I only realised when the money was deducted by the end of June. I personally went to Cell C store in Centurion, the lady at the store called customer care to resolve the matter and they promised to resolve it in 48hours, but nothing was done. I kept on calling cell c on several occasions and they were taking me from pillar to post without any solution. My last call with them was yesterday and nothing was done as well.

My contact details [protected] (Lungiswa)

i laid a complaint in April after cell c took more money than the amount we agreed on and the lady i spoke to promised to get back me and she never did,i got a call later from cell c again and the gentleman i spoke to promised to escalete my matter and that someone will call in the next 7 days if i heard correct not 7 years,and still nothing ,i havent been paying my monthly installment because i have been waiting for my matter to be attended to and the correct amount to be confirmed but no one is bothering,as long as my phone is no longer working then its okay for cell c,they dont sent statement,they dont call anymore and the next thing i know my name will be listed.Cell C has a very bad customer service and you people dont care about your customers .Today is July and boom i see -3000 from my account taken by cell C ,for what i dont know ,you people are crooks ,i complained about extra 300 hundred extra taken and today you taking 3000 just for fun of it ,what a wow..

i need someone to please call me so that i can cancel the contract ,my number is [protected]/[protected] .i am just giving the number but i know it will not happen ,thank you so much guys for your poor service ,it means alot.