CCD Couriers review: Rain package

The driver was late to deliver my package and only arrived after I had left my house. He got to the house and never bothered notifying me that he has arrived nor sending me a notification that hes on his way thus I can wait a bit longer for him. My kids answered him to tell him that I had just gone out, he then called me which the phone rang for like 3seconds, I tried returning the call and was only able to get ahold of him on the 3rd attempt, he was very rude on the phone and could not tell me why he did not call me whilst at the house but rather said he was busy with another client during my delivery. He could not give me an answer as to when he would deliver the parcel and he was not even 5km from my house when I managed to speak to him. The call center is also just as useless as they only called me after their delivery person had been to my house to notify me that their driver was on his way and I had asked them when scheduling delivery to just call me when the driver is 15minutes away. I have tried to get assistance from the call center regarding when the parcel will be delivered but they have also since said they will escalate the matter.