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Cash for Gold USA
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1.6 7 Complaints
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Cash for Gold USA Complaints 7

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9:20 am EDT
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I am Ms. Gaines and seeking information about filing a complaint claim against the CASH FOR GOLD company. In 2023 in September I was doing business with this company and I sent them by mail a red Ruby emerald cut loose gemstone. The receive my stone and there offer was 1 $ for this stone which I owned for my birthstone month of July. I refused the offer and...

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3:27 pm EST
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Cash for Gold USA Lost Package and hasn't been reasonable and claim dept is never available

On Dec 11 I sent my valuables to cash for gold and they were lost by FedEx. Still I had to file claim through cash for gold usa on Dec 26 and it said 30-60 days. I have been put off and told claim department wasn't available multiple times and it has been over the time limit and still am trying to figure out what I can do about it and am going to be in contact with my attorney in the morning because I lost a lot and trusted the company.

Claimed loss: Scrap gold and silver wedding ring set white gold silver vintage Mexican cups a silver tiny self standing frame antique cameo locket pendant and more over 2500 dollars and I will never be able to replace it

Desired outcome: I want this resolved I've waited over my time and it's false advertising about insurance up to,5000 and they have done nothing to help me I tried filling with FedEx but I didn't purchase label and they said they only deal with that person

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2:51 am EDT
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Cash for Gold USA Offer/and manner I was treated

EXPERIENCE... I honest to God would not and will not recommend you to my family or friends ever. It was by mistake really that I sent you anything bc I did not realize I had got appraisal Kit from this company and not the two that I have dealt with and grown to know. Basically family. The commentor is a liar. He said it was all plated silver. [censored] The Bulouva watch had 10 kt Gold. Yes it may had been plated. Yet there were 17 jewels as well. There were a couple other items I know for a fact were gold. Plus I put the paper for a 10 percent bonus... so you give me 5.00 and some change?! I'm not happy. I will be reporting you to the BBB especially that it was important tome and I was straight lied to

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1:52 pm EDT
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Cash for Gold USA Over 18 items of gold and silver

Unfortunately I’m unable to post on this page because I don’t like the page. This company is a scam. Do not send that to them. They offer you the lowest amount. I sent 18 10kt, 14kt, and 24kt gold chains and bracelets as well as pure sterling silver chains and bracelets and they came back with an offer of $101.00? What a joke. I don’t think one item in there I spent less than $101.00 for. When I went out and then I met with questions such as an itemized appraisal they cannot get it they said they typically don’t do that. Other questions that I had for example when I sent them a comparison from another company that was much more than theirs they never even responded back to me.This is a scam, never give your precious items to the people

Desired outcome: At least you get a true appraisal and a response from when I sent them their competitors pay out. They’re lying they are scammers I have no doubt about those.

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1:45 pm EST
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Cash for Gold USA Items stolen from my order

So I sent in my items to CFG approximately a week and a half ago and was informed that the items I sent in were fakes and so I said ok send it back and when I got my items back i immediately went through it and there are earrings with the Diamonds ripped from there placements as well as some other stones that were pulled from there placements and replaced with some cheap fakes and I have proof that the items I sent in are not the same as the items I got back and if this isn’t taken care of and made right I will be pursuing this matter further by speaking to my attorney and filing a lawsuit

Desired outcome: Paid for the value of the items that were stolen from me

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4:57 pm EDT
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Cash for Gold USA 14kt and 18kt jewelry - sent them 15 items

I sent them 14 items and have a record of how much each item weighed, what gold karat, the size of diamonds on a couple four or five items and individual pictures. They operate on texting which is fine. What they don't say is how many items weren't real. They just say we have evaluated your items, are returning the non precious items and sent you an offer link. Out of fourteen they only sent back three that are non precious which is also fine. I know now that I should've asked more questions before accepting the lowball offer. Or had my items returned. This company is a ripoff unless you need money in an unexpected emergency or something. But I will sell my own stuff on ebay going forward and I have over 100 more items. I had a total of 29 ounces in 18kt gold, 33 ounces of 14kt gold, four #12 diamonds, one #6 diamond, a dozen or more smaller diamonds, a ring with a topaz stone, and a ring with a purple stone. Out if what I thought was 33 ounces of gold the three items returned were about 19 ounces. They paid me $462 for 29 ounces of 18kt gold, 14 ounces of 14kt gold, three assorted stones, and about 20+ assorted diamonds. I highly don't recommend them and shame on myself for dealing with them. Tried sending all 11 pics but some won’t go thru. I can email pics later if I need to.

Desired outcome: Maybe a better payment for the amount they’ll be making on what they got. More money but mainly be more honest with people. I can send pics and details of what was sent and returned.

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1:44 pm EDT
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CASH FOR GOLD USA IS A SCAM. MY HUSBAND HAD SOME GOLD RINGS HE HAD AND SAW THE TV COMMERICAL FOR CASH FOR GOLD USA AND SAID WHY NOT. WE CALLED THE NUMBER AND THEY SENT OUT A PREPAID GOLD PACK (TO SEND YOUR JEWLERY IN) WITH A SO CALLED TRACKING NUMBER WITH IT. WE SENT OUT THE PACK IN FEB. WE CALLED A MONTH LATER THAY SAID THEY HADN'T RECEIVED IT YET. SO WE...

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Overview of Cash for Gold USA complaint handling

Cash for Gold USA reviews first appeared on Complaints Board on May 18, 2009. The latest review Gemstone services was posted on Mar 28, 2024. The latest complaint SCAM--THEY SAID THEY NEVER RECEIVED GOLD PACK..RIGHT was resolved on May 18, 2009. Cash for Gold USA has an average consumer rating of 2 stars from 7 reviews. Cash for Gold USA has resolved 1 complaints.
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  1. Cash for Gold USA Contacts

  2. Cash for Gold USA phone numbers
    +1 (866) 784-2238
    +1 (866) 784-2238
    Click up if you have successfully reached Cash for Gold USA by calling +1 (866) 784-2238 phone number 0 0 users reported that they have successfully reached Cash for Gold USA by calling +1 (866) 784-2238 phone number Click down if you have unsuccessfully reached Cash for Gold USA by calling +1 (866) 784-2238 phone number 0 0 users reported that they have UNsuccessfully reached Cash for Gold USA by calling +1 (866) 784-2238 phone number
    +1 (781) 784-0000
    +1 (781) 784-0000
    Click up if you have successfully reached Cash for Gold USA by calling +1 (781) 784-0000 phone number 0 0 users reported that they have successfully reached Cash for Gold USA by calling +1 (781) 784-0000 phone number Click down if you have unsuccessfully reached Cash for Gold USA by calling +1 (781) 784-0000 phone number 0 0 users reported that they have UNsuccessfully reached Cash for Gold USA by calling +1 (781) 784-0000 phone number
  3. Cash for Gold USA emails
  4. Cash for Gold USA address
    6 Merchant Street #5, Sharon, Massachusetts, 2067, United States
  5. Cash for Gold USA social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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