Cartrack review: Car track account paid in full but still receiving calls and texts.

I emailed or sent WhatsApp on the 6th of July 2023 informing Fleet that my vehicle was sold on the 5th of July and requested a settlement amount to pay account in full and cancel unit and account as the car was no longer in my possession. I received a total of R 629,20 that I paid on the 8th of July. On the 4th of August I received an emailed with the Confirmation of Cancellation form that was sent to me @ 05:23, completed and sent back via email. On the 11th of August I was still receiving calls for an amount of R130,15 that was outstanding. I explained more than once and to multiple people that called me that they can refer back to the 05th of July to the 8th of July when account was paid so that the agents don't make the same calls. I must admit that I dealt with unprofessional staff and abrupt. Yes, I reiterated that I am always reminded that all calls are recorded for quality and security reasons, yet nobody went back to listen to calls or check notes (that I assumed must be made after each call) but was told instead that the amount I was given of R629.20 was incorrect. I advised them to take it up with the staff member that sent that amount but was asked if I would rather prefer that person getting into trouble rather than paying the money. I was called outside of business hours on Sundays and when I asked why this was happening and more than once I was told not to ask them when and why they are calling on Sundays. Many calls were ended without informing me or without greeting the client. 14 Aug, 21 Sep, 22 Sep, 24 Sep, 28 Sep, 30 Sep, 05Oct, 16 Oct, 17 Oct, 19 Oct, 24 Oct, 27 Oct, 31 Oct WhatsApp messages received. saying the same thing. SMS received 10 Oct, 30 Oct saying that they will proceed with blacklisting if payment is not made by 31 Oct.

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