Carnival Cruise Lines review: Handicapped accessibility for motorized wheelchairs

Hello -- my daughter and I took a cruise to Cozumel from New Orleans on Nov 4th. We went out on our excursion and returned to the boat at the designated time. There were of course many people who were trying to access the elevators to get back to their floor. This loudmouthed woman on a motorized scooter entered the elevator without leaving room for others to get around so they had to step over her machine into the elevator which quickly became filled. She had positioned her vehicle dead in the center of the elevator pointing in. When we reached our floor the elevator was still packed and people could not get out. As I was the person most to the front I stepped over the wheel of the scooter. At the same time the lady recognized that people were desperately trying to get out of the elevator so she pushed the reverse button. This resulted in the scooter going backwards and stopping on my foot. I had to yell out "You;re on my foot" 3 different times before she figured out to put it into forward which resulted in the scooter rolling off of my foot. (I think she had been drinking). My foot hurt at the time but after returning to port it steadily worsened. I went to my foot doctor and he took xrays which diagnosed my foot as broken. I have had to become immobile since then and am now wearing a foot boot. (I can provide the doctor and xray documentation if needed ). My concern/observation and complaint at this time is that with that many people boarding and the number of crew and staff available there at the scene someone should have directed the people on scooters to your accessible elevators which I have read that you provide. This was my first cruise and the whole experience was very enjoyable with this exception. Is there anything you can provide to compensate me for this unfortunate experience ? I am considering another cruise next year.

Thank you for your consideration - our Booking # was H1R0Z8