I never opened an account with Card Connect but they are charging me monthly fees for 6 months now. When I call them I sit on hold for more time than I actually speak to a person. They tell me that they can't close my account and that they can't refund my money because they have a signed agreement with me. When I ask to see the signed agreement they tell me that it was done through a third company, Chellecomm LLC. When I contacted Chellecomm they told me that they did make contact with my company in June but never pushed any kind of contract through since we were happy with our current merchant service provider.
Someone here is lying and considering how helpful Chellecomm was I'm going to say it's Card Connect.
I have closed my checking account so they can no longer charge me. My local bank branch knows what is going on so they are watching out for it. Card Connect and First Data (their parent company) have both been fines and cited many times. Why can't someone shut these thieves down?
Claimed loss: 360.00+ dollars
Desired outcome: Full refund and my contract cancelled.
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