Hi, I purchased a $50 gift card for my parents for Christmas 2023. They tried to use it for the first time and were told it has a zero balance. I went to www.storecard.com which is on the back of the card and entered the card information. It shows zero balance and I can view the transactions. I cannot find a way to contact them so I am contacting you. I purchased the card on 12/11/23 and it shipped to my parents on 12/13/23. According to the transaction list it was first used on 12/8/23. A date prior to me ordering the card! At times, transactions occurred several times in a week. My parents are 87 & 88 years old and go to Findlay one day a week and they do not eat at Captain Ds every time they go.
Anyway I think during the processing someone got the number and used the card. I would appreciate you replacing the gift card for $50 to my parents.
Below is a copy of the email purchase confirmation and a copy of the transaction list found on Storecard.com.
Please help!
Thanks,
Cindy King
To: [protected]@comcast.net
Subject: Captain D's Receipt for Purchase: XQU7RDFNMA2Y
Cynthia King Here is your purchase receipt for order# XQU7RDFNMA2Y
View this email online
YOUR GIFT CARD PURCHASE RECEIPT
Billing Information Confirmation: XQU7RDFNMA2Y
Cynthia King
3010 Ashridge Way
Granite Bay, CA 95746
UNITED STATES
[protected] Order Date: December 11, 2023
Payment Type: Visa
Subtotal: $50.00
Shipping Total: $0.00
Order Total: $50.00
Amount Paid: $50.00
Qty Item Description Shipping Address: Price Status
1 To: Mom & Dad
From: Kings
[protected]@comcast.net
Virginia & Dwight Orians
124 W Noth St
Carey, OH 43316
UNITED STATES $50.00
Shipping: $0.00 Order Received
ID:76.127.107.253
Copy of transaction list found on Storecard.com:
03/02/24 05T2 PM CT BALANCE $0.00 $0.00
03/02/24 05:01 PM CT SALE - RETAIL APPLICATION $0.00 $0.00
01/29/24 02:11 PM CT SALE – RETAIL APPLICATION $0.00 $0.00
01/26/24 02:33 PM CT SALE – RETAIL APPLICATION ($2.29) $0.00
01/24/24 02:23 PM CT SALE – RETAIL APPLICATION (S4.99) $2.29
01/08/24 01:26 PM CT SALE - RETAIL APPLICAȚION ($4.99) $7.28
01/06/24 05:15 PM CT SALE - RETAIL APPLICATION (S4.99) $12.27
01/05/24 12:17 PM CT SALE – RETAIL APPLICATION ($7.89) $17.26
12/23/23 04:46 PM CT SALE – RETAIL APPLICATION ($4,99) $25.15
12/20/23 01:48 PM CT SALE – RETAIL APPLICATION ($4.99) $30.14
12/16/23 01:53 PM CT SALE – RETAIL APPLlCAȚłON ($4,99) $35.13
12/11/23 02:17 PM CT SALE – RETAIL APPLICATION ($4.99) $40.12
12/08/23 01:13 PM CT SALE – RETAIL APPLICATION (S4.89) $45.11
12/01/23 01:30 PM CT ACTIVATION $50.00 $50.00
Claimed loss: $50
Desired outcome: Replace $50 gift card to my parents
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