CanadaPetCare
reviews and complaints

As a dedicated pet owner, I cannot recommend CanadaPetCare.com enough! From the moment you land on their homepage, it's clear that this online retailer is dedicated to providing an exceptional shopping experience to fellow pet lovers everywhere. The site itself is incredibly easy to navigate, ensuring that you can easily find everything you need to keep your furry friend happy and healthy.

One of my absolute favorite aspects of CanadaPetCare is the abundance of amazing coupons and sales they offer on a regular basis. As a budget-conscious shopper, I'm always on the lookout for ways to save money without sacrificing quality, and this site delivers on both fronts. I love receiving regular coupons and updates on promotions for both the store and the products, as it allows me to stay within my budget without sacrificing quality.

But the savings don't stop there. CanadaPetCare also offers an incredible rewards program that allows you to accrue points every time you make a purchase on the site. These points can then be redeemed for even greater discounts on any future orders, meaning that you can keep saving while providing top-notch care for your furry loved ones.

And speaking of care, CanadaPetCare truly excels in this department. Whenever I need to purchase medication to prevent heartworms or the pesky fleas and ticks that can plague our pets, I know I can count on this store to provide me with the highest quality products at incredibly reasonable prices. The peace of mind that comes from knowing that my pets are protected is truly priceless, and I am so grateful to have found such a reliable source for their needs.

Overall, I am a very satisfied customer of CanadaPetCare, and I will certainly be back to order from them again. I can't recommend this store enough to my fellow pet owners, whether you're looking for preventative medication, toys, or even just some cute accessories. They truly offer it all, at prices that are hard to beat, and they constantly go above and beyond to ensure that their customers are happy and well-cared for. Thank you, CanadaPetCare, for being such an invaluable resource for all of us who love our furry friends!

CanadaPetCare is an online store that you can rely on for all your pet needs. While the site may be helpful at times, there are instances when it falls short of expectations. Some customers have reported that they cannot re-order items they previously purchased only a few months back without any explanation. If you encounter this issue, you may find customer service less than helpful as they may deny carrying the item altogether, even though it appears in your order history.

Understandably, such an experience can be frustrating and lead customers to question if CanadaPetCare is the right place to shop for their pet's needs. It is understandable to feel hesitant to return after a disappointing experience. The good news is that alternatives such as Chewy or petcarerx are available for pet parents who value convenience and hassle-free re-ordering. While CanadaPetCare may offer cost savings, it may not be worth the added hassle for some customers.

All in all, CanadaPetCare is a reliable site for pet supplies but may have inconsistencies in reordering items. If you're willing to overlook this issue, you can make great savings on your pet's food, treats, and medication, as the site offers competitive pricing. However, if the prospect of grappling with customer service for an item you've already purchased is a deal-breaker for you, you may find other online pet stores better suited to your needs.

As a devoted pet owner, I am always looking for the best deals around when it comes to purchasing essential pet care products. That's when I discovered CanadaPetCare and I must say, I have been pleasantly surprised and impressed with their offerings.

However, I do have a few minor concerns about the product boxes that I receive as they don't resemble what I usually get from my vet. This has left me wondering if there are any differences in the products. Additionally, the chews are harder compared to the soft ones I typically get from my vet. Still, I remain optimistic that they will provide the same benefits and that there are no actual differences from what the vet provides.

Despite these slight discrepancies, I have been consistently pleased with the efficiency of their shipping and delivery process. The prices offered by CanadaPetCare also cannot be beat. As a pet owner, it is comforting to know that my dog has been able to enjoy these products comfortably, regardless of whether they are hard or soft. I am happy to report that my dog has not had any flea issues and has always tested negative for heartworm after using these products.

Overall, my experience with CanadaPetCare has been positive, and I would absolutely recommend them to any pet owner looking for quality and affordable pet care products. Their commitment to delivering quality products to fellow pet owners is something to be admired, and I'm eager to continue using their services in the future.

I recently stumbled upon CanadaPetCare (canadapetcare.com) and I must say, I was very impressed with their website. The interface is incredibly easy to use, and the navigation tools make it a breeze to find the products that you need. What's more, they offer a 20% discount for Cyber Monday which was an absolute delight!

One of the things I particularly appreciated about this website is the option of choosing a shipping method with tracking. For me, this is something that is especially important as it's always reassuring to know where your pet's products are throughout the delivery process.

One thing that slightly confused me though was the $10/40 reward points for creating an account. While I was thrilled to receive this offer, I found it hard to understand how to redeem it. I followed the instructions, clicked the button for rewards, and received a pop-up stating that the discount was applied, but when it came to the checkout, I hadn't seen a $10 reduction in my cost. I'm just curious if I did something wrong.

Overall, however, my experience shopping with CanadaPetCare was very positive. The products arrived on time and in good condition, and I appreciate the effort they put into offering their customers great service. I would recommend them to anyone looking for excellent quality products at competitive prices.

As a dedicated pet owner, I'm always on the lookout for the best deals on pet products. That's why I'm so pleased to have discovered CanadaPetCare.com - this site has quickly become my go-to source for purchasing affordable and high-quality pet care items.

Not only are the prices on this site very competitive, but I also appreciate the frequent discounts and special offers available. These savings really add up, and make it feasible for me to provide my furry friends with the best possible care without breaking the bank.

One aspect of CanadaPetCare.com that I find especially appealing is the fact that I can purchase many items without needing a prescription from a veterinarian. This makes the ordering process even smoother and less time-consuming.

However, one issue that has caused some frustration for me (and likely many other customers as well) is the choice of courier service used for shipping - namely, FedEx. While I understand that this choice may be influenced by factors such as cost and availability, my personal experience with FedEx has been less than ideal. In the past year, I've received orders that were significantly delayed, lost, or damaged in transit. This is certainly not the fault of CanadaPetCare.com itself, but it does create some hesitation and anxiety when placing orders.

Overall, I'm still a big fan of CanadaPetCare.com and will continue to order from this site. I appreciate the affordability and convenience that it provides, and the quality of the products I've received thus far has been excellent. Here's hoping that, in the future, some alternative shippers can be utilized to ensure even greater satisfaction for myself and others!

I recently visited the website of CanadaPetCare, and although I was quite impressed by their extensive range of pet care products, I faced a small issue while placing an order. I entered a different billing address than my shipping address, and on the next page, I noticed that the option for "billing address is same as shipping address" was automatically checked. Unfortunately, this created some confusion for me, as it was unclear whether or not I should re-enter my shipping or billing information.

After considering my options, I decided to uncheck the box, but still felt unsure about the next step as it was not specifically labelled. Consequently, I ended up checking the box again, and was then asked to confirm my shipping address. Although this issue did not substantially affect the overall ordering process, it would be helpful if the website could clarify the distinction between the billing and shipping address options to avoid any confusion in the future.

However, despite this minor inconvenience, I was overall very pleased with my shopping experience on CanadaPetCare. As a pet owner, I found their extensive range of products to be comprehensive and of high quality. Additionally, the website was user-friendly and easy to navigate, which made the ordering process smooth and hassle-free. Overall, I would recommend CanadaPetCare to any pet owner looking for a reliable and efficient site to purchase their pet-care products!

I recently had the pleasure of shopping on canadapetcare.com, and I have to say, the experience was nothing short of excellent. Shopping on the website was incredibly easy, and the checkout process was quick and seamless. I was impressed by how user-friendly the platform was.

However, I couldn't help but have some reservations about how long it will take to receive my order. Recently, I had the misfortune of ordering pet products from another site only to have my order stuck at customs for over a month. To add insult to injury, my purchase was deemed undeliverable, and it was sent back to the company. Meanwhile, my neighbor had ordered pet supplies from a different website and received her order within a week. While the products might have been different, I couldn't help but wonder why a company would offer something that wouldn't make it through customs. Furthermore, it seemed odd that the site would have "Canada" in its name yet not be located in the country.

Despite my concerns, I decided to give canadapetcare.com a try, and so far, the experience has been positive. I'm hoping that this company will prove to be reliable and trustworthy, and that I won't have to worry about any delays or mishaps with my order.

As a long-time customer of CanadaPetCare, I'm quite disappointed in my recent experience with their customer service team. I had made a significant purchase of $410 and wanted to ensure that I could earn my loyalty points through my account. Unfortunately, after multiple attempts to reset my account password, I was not able to log into my account. As a result, I had no choice but to use the website as a guest.

To make matters worse, the customer service agent I spoke with wasn't able to provide much assistance in resolving my account issue. As someone who suffers from a brain injury disability, I was hoping for better assistance from their team.

It was frustrating to have to wait so long for a password reset email that never even arrived. And now, because of this issue, I missed out on earning the points I'd been looking forward to. It doesn't seem right that a loyal customer who has spent so much money at their store should have to go through this kind of negative experience.

Overall, I'm not happy with this recent experience with CanadaPetCare, and I hope that they can improve their customer service processes and assist customers with disabilities more effectively in the future.

I recently had the pleasure of ordering from CanadaPetCare and I have to say I was thoroughly impressed with my experience. The website is incredibly user-friendly, with every screen being intuitive, and clear directions provided at every step. It really gave me confidence in the process of ordering and I never felt lost or uncertain about what to do next.

One thing that really stood out to me was the affirmations provided throughout the ordering process. It was reassuring to know that the information I was providing was accurate and that I was on the right track. This attention to detail and care for the user experience really made me feel valued as a customer.

When I received my order, I was pleased to see that a printed invoice was included. This may seem like a small thing, but I appreciated having a physical record of my purchase that I could file away for future reference. And with free shipping, it was an added bonus that made the whole process even better.

But what really impressed me was CanadaPetCare's reward program. It's not often that you see a company actively encouraging customers to come back and use their rewards. This kind of initiative really shows that CanadaPetCare values their customers and wants to foster long-term relationships.

All in all, I was extremely satisfied with my experience ordering from CanadaPetCare. The website is top-notch and the customer service is excellent. I can only hope that the delivery and product are as well done as the website itself. It's clear that CanadaPetCare has put the client/customer at the forefront of everything they do, and I believe they deserve a hearty congratulations for a truly great experience. Well done, CanadaPetCare!

I have been using canadapetcare.com for quite some time to order Valueheart and Comfortis for my dogs. I admit that shipping takes a little longer; however, I always order in advance before I run out of the medicine, so that is not a problem for me. Some people are worried about the quality of the medicine since it ships from Singapore or the UK. However, I can honestly say that my dogs are flea-free, and we had a real flea problem before I put them on Comfortis.

One time, I had a problem with my order. I clicked the purchase button, but the webpage said "bank has declined payment, please place your order again." I looked up my bank account and found that my credit card had been accepted, and the payment was pending. If I had placed my order again, I would probably have been billed twice. So, I wrote an email to customer service. The next day, a very friendly agent called me and informed me that their bank had declined my payment for some reason. He offered me a 10% discount if I placed my order again, and he also apologized for the inconvenience. I had no trouble understanding him. His English was excellent, and he was even able to detect my German accent.

Another day later, my bank status showed that the money was not taken out of my account, and my new bill was even less than before. I was quite surprised that this issue has been solved so promptly and efficiently. Therefore, I would like to extend my heartfelt thanks to canadapetcare for their excellent customer service.

While some people have had trouble understanding call center agents due to a heavy Indian accent, I had no trouble communicating with them. I am not an employee or related to them in any way; I am just a satisfied customer trying to save some money.

However, I received news that they have taken Comfortis out of their program, which is a shame. Consequently, I had to switch to another vendor, which is not as convenient. Nonetheless, I was a very happy customer during my time with them, and I highly recommend canadapetcare for pet owners who want to save money on pet medications.

On September 1,2023 I ordered Revolution order number 2355090. What I received was Stronghold instead. My problem is the Stronghold should be a cheaper price. It is everywhere else.I was still charged full price and did not receive any kind of credit for the difference. The Stronghold has 45mg of Selamectin and the Revolution 60mg. That alone should make it cheaper. I had been enjoying my service with you guys but I just don’t think it’s right to send something I didn’t order and charge the price for the one I did. Sincerely Yulanda Chunn.

So, I recently had a bit of a hiccup with my order from CanadaPetCare. I had to update my Visa card information and unfortunately, they don't accept Discover cards. I had to reach out to customer service to have them remove the old card information from their website and keep the new one on file for future orders. It was a bit of a hassle, but the customer service representative was helpful and got everything sorted out for me.

One thing I did notice is that there doesn't seem to be a way to set up auto-ship for my cat's Bravecto medication. I would love to have this option available, as it would save me the trouble of having to remember to order it every few months. Hopefully, CanadaPetCare will add this feature in the future.

Overall, I've had a positive experience with CanadaPetCare. Their prices are competitive and their selection of pet products is impressive. I've ordered from them several times and have always received my items in a timely manner. If you're looking for a reliable online pet store, I would definitely recommend giving CanadaPetCare a try.

So, I was trying to change my address on CanadaPetCare's website and I had a bit of trouble. I tried a few times, but it just wasn't working. Finally, I noticed that there was a little window slider on my screen that was really narrow and hard to see. It was hiding the submit button! Once I moved the slider all the way down, I could see the button and everything worked fine.

I think it would be really helpful if CanadaPetCare could make the slider a little more visible or move the submit button so it's not hidden. It was frustrating to have to figure out what was going on, and I'm sure other people have had the same problem.

Other than that, I really like CanadaPetCare. They have a great selection of pet products and their prices are really good. I've ordered from them a few times and everything has always arrived quickly and in good condition. I also appreciate that they have a rewards program that lets you earn points for every purchase you make. It's a nice way to save a little money on future orders.

Overall, I would definitely recommend CanadaPetCare to other pet owners. Just be aware that you might have a little trouble with the address editing if you don't notice the slider!

I have been using CanadaPetCare for a number of years now and I must say that I have consistently been impressed by their services. One of the key things that have always stood out to me is the fact that their prices are always reasonable and they regularly offer amazing deals and discounts that make it even more affordable.

Nonetheless, I must say that I have found the shipping to take a little longer when it comes to deliveries from Canada to the US. Although it is not a major issue, it can be somewhat frustrating if you are in urgent need of your products.

Furthermore, I have also found that their website can be a little hard to use at times, particularly when I am searching for specific items. However, once you get the hang of it, the platform is quite user-friendly and easy to navigate.

Overall, despite these minor glitches, I can confidently say that I will continue to use CanadaPetCare for all my pet needs. The quality of the products is consistently great and the customer service team is always on hand to assist with any queries that I may have. Moreover, their outstanding commitment to affordability and product selection make it clear why they have gained such a loyal customer base over the years.

My experience with CanadaPetCare was certainly an interesting one. Whilst I found the website difficult to navigate, I persevered through the troubles I experienced with frozen pages and slow loading times. It was frustrating to have to continuously log out and start over again over thirty times just to place my order. However, I did find that the range of products available was quite impressive. From flea and tick control to heartworm preventatives, there was something for pets of all shapes and sizes. Although the site appeared to be a bit outdated, I was eventually able to place my order and receive my pet's much-needed medication. Despite the initial complications, I would recommend CanadaPetCare to any pet owners in need of quality and affordable pet products.

I recently came across CanadaPetCare (canadapetcare.com) and decided to give it a try. While the website offered some great deals and discounts, I encountered a slight issue during the shipping process.

The ad on the website caught my attention with the promise of FREE shipping. However, to my surprise, I was later required to pay $4.99 for shipping with tracking. Although the cost was minimal, I felt that this information could have been communicated more clearly in the advertisement.

On the bright side, the 15% discount offered by CanadaPetCare did make it worth my while. This was a significant saving that made my purchase a little easier on my pocket.

Overall, I appreciated the convenience of shopping on CanadaPetCare's website, with its user-friendly layout and diverse range of products. Their customer service was also helpful in resolving my shipping confusion. While the shipping could have been a bit more transparent, I would still recommend CanadaPetCare to others looking for affordable pet care products.

I recently visited CanadaPetCare and wanted to share my thoughts on the website. Overall, I found the website to be user-friendly with a clean and appealing design. However, I did face some issues with applying reward points for my purchases. I couldn't find any clear instructions on how to redeem them, which left me a bit confused. Additionally, I was unsure whether I could receive both coupon savings and reward points, but unfortunately, I wasn't able to find any information on this either.

My experience on the website took a slight turn when I lost my original order while browsing for other products. I had to restart my search a few times even though I had seen a "success" green light appear on my screen. This was a bit frustrating as it made the process longer than necessary.

Overall, CanadaPetCare has a vast selection of products that cater to all your pet's needs, but I would appreciate it if they provided clear instructions on how to redeem reward points and offered smoother browsing functionality. Nevertheless, the website remains a reliable source for all your pet-related needs.

When I recently made a purchase on CanadaPetCare, I found myself struggling with the check-out process. In fact, I ended up having to hit the "confirm" button for my shipping address a total of eight times, and each time the window simply wouldn't close. Needless to say, this experience was incredibly frustrating and I sincerely hope that the developers behind this website can make some necessary improvements to prevent similar issues from occurring in the future.

This wasn't my first time buying from CanadaPetCare, so I couldn't help but feel disappointed with how things went down during the check-out process. Moreover, my address hasn't changed, so I was surprised that an issue like this would arise despite my previous positive experiences. I think it's safe to say that the check-out process shouldn't take upwards of 30 minutes, especially when the customer has confirmed their address multiple times.

Looking at other aspects of the website, I have to say that I appreciate the vast array of products they offer. It's always great to see a website that caters to a variety of pet owners, regardless of their pet's size or breed. In addition, the pricing for many of these products seems fairly competitive with other online pet stores, which is definitely a plus.

Overall, I think CanadaPetCare is a decent online pet store that could benefit from some improvements in terms of website functionality. However, their product selection and pricing make them a compelling choice for pet owners on a budget.

CanadaPetCare is an online store that offers a variety of pet care products at acceptable prices. However, as a customer, I am left wondering why they need my phone's location. While I appreciate the convenience of receiving tracking notifications for my purchases, I cannot see why they would need access to my location. Additionally, while notifications may be useful for tracking, I do not want to receive marketing emails on a daily basis. As someone who purchases products for my pets on a yearly basis, I do not want to be inundated with reminders about sales that are happening. Overall, while the products are of good quality and the prices are acceptable, the constant notifications can be irritating.

As a pet parent, I recently made a purchase on CanadaPetCare's website and was somewhat disappointed with my checkout experience. While I was able to successfully redeem my rewards points, I was unable to use them alongside the NEWYR20 promo code which was a bit frustrating. It would have been great to have these options clarified beforehand, or for the system to prevent the use of multiple discounts. Unfortunately, I only realized that my rewards points had not been applied after I had completed my order. That being said, I appreciate CanadaPetCare's commitment to offering valuable rewards and promotions to their customers. Maybe in the future, they can enhance their checkout process to avoid any confusion or misunderstandings. Overall, I would still recommend CanadaPetCare to fellow pet owners looking for high quality pet care products at affordable prices.

As a genuine pet lover, I recently came across the website, CanadaPetCare (canadapetcare.com), while searching for pet care products. However, I must be honest and say that my experience with their customer service was suboptimal. I decided to use the chat feature available on their website to inquire about some products that I was interested in but was disappointed with the response. The chat was extremely slow, and the representative took much longer than expected to answer my queries. Frankly, I found it easier and faster to search for the same information elsewhere.

Moreover, I was taken aback by the fact that my Discover card was not accepted when I attempted to make a purchase. It was frustrating to keep putting in my card details and getting turned down without understanding why. As a result, I had to call their customer service line for clarification. While the representative was helpful in resolving the issue, I couldn't help but wonder why this information was not available on their website. Perhaps they could add a note indicating which payment methods they accept in future to save customers a lot of hassle.

In conclusion, while CanadaPetCare offers a wide range of pet care products that seem excellent, they need to work on their customer service and website information. As a pet owner who values convenience and timely service, I would hope that they can take these issues into account and make adjustments accordingly.

As a responsible pet owner, I take great care in providing the best possible products for my furry friends. That being said, I was excited to stumble upon CanadaPetCare (canadapetcare.com) as they offer a wide selection of pet supplies at affordable prices.

Initially, I was informed that by using the promotional code "CPCNEXT", I could receive an extra 15% discount on my purchase. However, upon trying to apply the code, it was not recognized in their system. This was a bit frustrating, as I was looking forward to saving some extra money.

Furthermore, a past order that I had placed with Canada Pet Care never arrived, leaving me dissatisfied and concerned about the reliability of their shipping process. As a result, I found myself having to reach out to customer service to inquire about the status of my order. After explaining the situation, I was assured that a replacement order would be shipped to me, which it eventually was.

In the hopes of avoiding any future complications, I decided to place my next order early, with the intention of receiving my pet supplies in a timely fashion. After all, it's important to have consistency and dependability when it comes to giving our pets the care they deserve.

Overall, I appreciate that CanadaPetCare offers a variety of pet products at reasonable prices, but I do hope that they can improve their code recognition system and streamline their shipping process for optimal customer satisfaction.

I must say that I had a pretty frustrating experience while trying to purchase some pet products from CanadaPetCare. Initially, I tried using my Discover card, which was denied multiple times. This was quite perplexing as I knew for a fact that my card was not the problem. After sufficient experimentation with my card, I decided to call the customer care center and was informed that CanadaPetCare does not accept Discover cards. Honestly, if this information was mentioned on their website, it would have saved me so much time and frustration.

Moreover, the issues with the payment method did not end there. I tried using my American Express card, but that too was not accepted. Having exhausted all options, I tried using my Visa card, which seemed to be the only one accepted. However, to my dismay, the site froze at the "confirm mailing address" stage. Needless to say, I was left exasperated.

My experience with CanadaPetCare was not a pleasant one, to say the least. A transparent mention of the payment methods they accept would have saved me so much hassle.