Canadian Tire

Dear Canadian Tire Store Management,

I am writing to bring to your attention a highly unsatisfactory and terrible experience I recently encountered at your Canadian Tire Mount Royal location in Calgary (906 16 Ave SW #201, Calgary, AB T2R 1C1).

On 13th December at approximately 8:52 p.m., I visited the store to return a Ninja Chopper that I had purchased on 29th November. Upon opening the package, I discovered that the upper portion, specifically the blades, seemed to be in a used condition but remaining all parts were new and sealed. Disturbed by this, I decided to return the item.

To my dismay, the store representative informed me that they would not process the return and proceeded to treat me with extreme disrespect and unprofessional behaviour. Despite my attempts to engage in a civilized conversation and seek a resolution, the representative failed to provide any reasonable explanation or assistance. They did not even offer me an exchange for the product. Furthermore, the supervisor/manager on duty, an older blonde/grey haired woman, exhibited unprofessional behavior, shouting at me, and refusing to address my concerns.

It is essential to note that I discovered used blades amidst sealed components including the processor’s big cup, which was sealed (with the company's stickers) and brand new (the customer service representative realized and acknowledged it and when the manager came she changed her statement saying that it's used).This discrepancy raises serious questions about the integrity of the product, suggesting the possibility that a used item was intentionally placed on the shelf. The manager/supervisor accused me of using it but how can I use it if all the remaining items are sealed? She forcefully issued me a store credit, despite my refusal as I did not want it. At last, when I asked her this question “How can I just use the couple of items and everything else of the processor is sealed and new?”. She replied pointing towards the exit door “There is the door”. The issue is not about the store credit or the $84; it is about the unacceptable and insulting way the customer was treated. She did not even listen to me completely, neither offered me exchange and told me to get out of the store with the store credit. In the end when my husband reached, they did not allow my husband to talk to the manager.

I am deeply disappointed not only by the quality of the product but also by the disrespectful and awful treatment I received from your staff. As a customer, I believe that I am entitled to fair and courteous service.

I felt harassed during this recent interaction with the manager/supervisor. Her disrespectful behavior, baseless accusations of lying, and failure to address my concerns have created a hostile environment. This incident has had a negative impact on my emotional well-being.

I kindly request a thorough investigation into this matter, including a review of the CCTV footage (audio also), to ascertain the condition of the product when it was returned. You can also do the forensic that either this product has been used between Nov 29 and Dec 13? I have documented the entire conversation, and my next step would be to escalate this issue further.

I understand that customer service issues can arise, but I believe it is in the best interest of your store to address and rectify such situations promptly. I trust that you will take appropriate action to ensure that other customers do not have to endure a similar unpleasant experience.

Thank you for your prompt attention to this matter. I look forward to hearing from you soon.

Sincerely,

Almas.