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Western Dental Complaints & Reviews

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Western Dental - Poor srevice and shotty Billling Practices

Posted: 2014-10-15 by    Keithd24
Complaint Rating:  0 % with 0 votes
I'm in the midst of a billing nightmare all brought about by a payment that was 10.00 short. This lack of payment and lack of a notice to inform us, ultimately landed the account in collections. This 10 dollars has grown to roughly 450.00. Every payment that was sent after being sent to collections was hit with a 25.00 late payment penalty, though paid on time, which is being subtracted from every payment. What a scam, To add insult to injury, the collection agency that they transferred the account to has a practice of not answering the phone. So any thought of finding out about your and the...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Western Dental - Bad Billing and Fraudulent Contract

Posted: 2014-10-10 by    Keyrt
Complaint Rating:  0 % with 0 votes
I went in and have my daughter checked by their Ortho Doc.
At first everything went well. We 2 insurances covering my daughters braces. Then
problem starts coming in. First, they never get our “Basic Info” like Names,
address and Phone numbers correct in spite of repeatedly request to correct
information resulting to not getting any billing. They’ve claimed that I they
have called me and turn out they my number wrong. Then I’ve walked in their office
to pay and asked for billing statements and nothing came in. Then due to non
Complaint comments Comments Complaint country United States Complaint category Dental Services

Western Dental - APPOINTMENT/SCHEDULING

Posted: 2014-09-07 by    victorialuz
Complaint Rating:  0 % with 0 votes
On 9/6/2014 I called to get an emergency appointment for my husband. I explained to the women that he was in a lot of pain and needed to be seen. She gave us an 11:45 appointment. Mind you we live 55 miles away. 15 minutes later my husband gets a call from Western Dental to confirm his 11:45 appointment and to let us know that the doctor goes to lunch from 12:00 to 1:00. First of all if you know the office is closed from 12-1, why schedule us for a 15 min appointment. He calls back and gets and appointment for 1. We get there and we are told that the doctor can only do x-rays and an exam and that...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Western Dental - Liars, negligent, rude, unprofessional

Posted: 2014-07-29 by    PRAYINGFORCHANGE
Complaint Rating:  100 % with 3 votes
This company called western dental is terrible. . . Unprofessional, rude, negligent, liars, discriminating.
I went in to my local western dental for treatment had some extractions done etc. . . On medi cal need a root canal had to dang near beg for that, because they don't want to do the root canal if you receive medi cal, because medi cal only pays for certain types of crowns that western dental obviously don't want to use they dont even offer root canal to savable teeth if you are on medi cal. I had to get a second opinion about my teeth from managing dr. Who said that i could...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Western Dental - Billing and service

Posted: 2014-07-26 by    dr tre
Complaint Rating:  0 % with 0 votes
Senior citizens beware! Western Dental advertises with deceptive business practices. They recently messed up my mother's root canal and refused to pay for a retreatment. Root canals can cost anywhere between 1100-2000 and they were only willing to refund 395 on the cost of retreatment. Why? Because they break everything down in the bill such as doctor services, equipment, drugs, etc. used in the process of doing the root canal. On the actual bill, they only put 395 on the invoice even though it will cost over 1100 to come into the office to get a root canal done. I reported this to the Department...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Western Dental - Taking for ever

Posted: 2014-06-29 by    alex14585
Complaint Rating:  0 % with 0 votes
I got braces with Western Dental first thing first with out signing anything I ask for a free consultation they did x rays a we sat down and she told me its was going to be 4665 and my insurance was going to cover 1500 which I already knew my insurance don't cover ortho but she refuse to listen to me then we look at the contract she instantly added gold braces which was an additional 250 give or take 50 bucks.I told them that my schedule was not flexible she said no problem they will work with you I later found out that wasn't true. The first 3 visits the wires where not added then the...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Western Dental - Fraudulent billing

Posted: 2014-03-23 by    Zhanna asatryan
Complaint Rating:  100 % with 3 votes
I went to Western dental for implants consultation, they checked my insurance and presented me with contract .
I agreed, signed the contract and work begun.
When I got my statements my total was never the amount, that was on contract, and when I asked lady in the office she said that it will be fixed. After 5 month it's still not fixed.
To make things worth, my monthly payments which are made through my banking online, are never posted on time, and every month I'm charged late fee. To fix this I have to go through my banking on line services to reverse late fees.and...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Western Dental - Almost killed me

Posted: 2014-01-17 by    Krystal Allore
Complaint Rating:  100 % with 1 votes
I had an exposed nerve on tooth 17 (wisdom tooth) so it was extracted, I was also informed I needed a filling on tooth 18 right next to it. I thought sweet I thought it would be a root canal. $179 down and 4 payments of $43 no problem. Days after my filling I was experiencing lots of pain, kept having to miss work (I'm a travel agent so talking on the phone was difficult) everytime I would return they'd file it down and say it'll get better you're fine. Went today due to puking because the pain is so bad...he attempted to file it again and send me out the door but I begged for...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Western Dental - Ortho

Posted: 2013-11-11 by    Lorraine Souice
Complaint Rating:  100 % with 1 votes
They are a rip off!!! Took my daughter to initially get her teeth cleaned, however they recommend you see the ortho before hand. Well I did that and they informed me my daughter would need braces due to gaps when she bits down, and mind you I'm not a dentist. So I followed their suggestion and got my daughter braces. Now this was in April! Met with their financial people who are by the way dental assistants who I believe are not certified to go over payment solution IDK. My daughter has straight teeth too. Then I went in to get my teeth checked out, and I had to do the same, see the ortho....
Complaint comments Comments Complaint country United States Complaint category Dental Services

Western Dental - California, Escondido - western dental

Posted: 2013-06-26 by    Vince Ladick
Complaint Rating:  0 % with 0 votes
western dental did such a crappy job on my denters the teeth break off >3 times now and the upper plate has broken 2 times now, i paid 1628.00 for the job to be done correct and they have no clue how to make them, or fit them to your mouth, im having the make a knew top plate and its been a month so far and still not ready, they dont no how to make them to fit my mouth what so ever, if this time it dont fit correctly, i will be seeing them in court a.s.a.p. im not putting up with there crap any longer and i will be suing for the max of 5000.00 for my time waisted 3 weeks of every day spending...
Complaint comments Comments Complaint country United States, California, Escondido Complaint category Dental Services

Western Dental - California, Oxnard - dental surgury

Posted: 2013-05-15 by    mhotch11
Complaint Rating:  0 % with 0 votes
HORRIBLE!!! the worst experience of my life these people have no idea what the f*** they are doing. I got my teeth pulled in order to prepare my mouth for braces and in return got a surgery that was horrible i could feel most of the pain and their was so much pressure i wanted to cry. They clearly hit a nerve because i couldn't feel my lower lip and chin for over 6 months and its just now getting at about 90% back. When i got home i called and they just told me to come in and talk to the dr. So i did just to hear a bunch of excuses and it happens and its probably going to get better. They made...
Complaint comments Comments Complaint country United States, California, Oxnard Complaint category Medical Negligence and Deficiency

Western Dental - California, Long Beach - Balance Billing

Posted: 2013-04-11 by    Jazzc559
Complaint Rating:  100 % with 1 votes
I went in for braces and they told me I needed a cleaning which was $80 that I paid due to the fact that I had no insurance. Told me I had 7 cavities! I’ve never even have had cavities before it was going be to be over $1000, but I was able to make a monthly payment. As soon as I got home I filed for Medical and got medical that same month, so it was going to cover all my expenses. The lady in the front said that when she swiped the medical card it wasn’t showing that it would cover. My mom works at the welfare office and was looking at my file that exact second. Once I told her my mom...
Complaint comments Comments Complaint country United States, California, Long Beach Complaint category Collections Agencies

Western Dental - Rudeness/ irresponsible

Posted: 2013-03-06 by    Anna4078
Complaint Rating:  100 % with 3 votes
When we heard about Western Dental on television, we decided it was time for my braces. When we first got there we didn't think much of their rudeness. We figured they were having a bad day, but their rudeness continued. Not only with us, but with other people too. ESPECIALLY the receptionists, probably the most rude of all. The snap at the people who come up for questions, even if they are old fragile people. Once, when i was waiting for them to call my name to tighten up my wires, and old fragile man that had been sitting there since i got there went to go ask her when it was going to be...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Western Dental - California, Redwood City - Is the reason I'm never going to a dentist

Posted: 2013-02-21 by    Inpain..
Complaint Rating:  100 % with 4 votes
I was always scared of going to the dentist and after I visited Western Dental in Redwood city, NOW IM NEVER EVER GOING TO ANY DENTIST. I had an appointment at 8am. I arrived on time and was locked outside because they had an emergency. 2 secs later I herd them singing happy BDAY. To me that was fine. Now the reason y I'm pissed. The dentist had me seated and gave me a shot. Right after the shot he sed he had another "emergency" and left me..., for AN HOUR!! By then the numbness was wearing off. Right when he got back he sed nothing and gave me another shot and mind you I am terrified...
Complaint comments Comments Complaint country United States, California, Redwood City Complaint category Other

Western Dental - California, Stockton - 3 day past due collections

Posted: 2013-02-19 by    tivopro
Complaint Rating:  0 % with 0 votes
We went in due to tooth pain as we're fully covered under delta dental. We provided all our coverage information yet 3 days later they call us asking for payment even though they had all the insurance information. Are they that stupid or are they trying to get double paid for their work. Sounds like scamming to us! Will never go to them again....
Complaint comments Comments Complaint country United States, California, Stockton Complaint category Unsolicited Phone Calls

Western Dental - California - saying nothing is wrong

Posted: 2013-01-22 by    emmanuel villarruel
Complaint Rating:  100 % with 1 votes
i took my son in to the dentist wanting help for hes teeth...the dentist walk up to him and just open hes mouth and said nothing wrong just use fluoide to help . 7 months later i go back to westrn dental to check hes teeth and they say its bad he needs two teeth pulled out i say what and im in shock..i talk to a friend and gives me her dentist number. i make an appointment and go in and its a different story. hes a good dentist and he tells me he has to pull out to 2 teeth problebly 4 and and put caps and 4 of them my son is only two years old .i took him in before all this could happen now my baby...
Complaint comments Comments Complaint country United States, California Complaint category Dental Services

Western Dental - California, San Diego - Nerve Damage-Overcharged-Collection Calls-Paid in full CASH

Posted: 2013-01-13 by    Kathleen 555
Complaint Rating:  100 % with 1 votes
I am looking for an attorney to help me get some of my money back. Western Dental changed my treatment plan repeatedly which resulted in my being charged for 11 crowns and root canals I had 5 completed after my nerve on my eye tooth was damaged I can not stand to have any work on my mouth. The pain is to severe. I receive collection calls 3 times a week even though I paid cash for all 11 crowns and root canals and have only had the 5 done. The calls are usually robocalls but when a human is on the line they pull my information and agree I have a refund due. They claim " Its in the mail"...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Dental Services

Western Dental - California, Bakersfield - Horrible customer service $50.00 late fee if your two weeks late on a 140.00 monthly bill. An faulty products "Snap on Smile

Posted: 2012-09-27 by    Kimberly Brennan1
Complaint Rating:  50 % with 2 votes
Please don't ever go to Western Dental. I have never felt with a company that is so horrible. An there commercial are total Bull Shit. They don't care about people they only care about themselves. I am on disability due to a very bad Pancrease. So I had my father cosign for me because my payments would of been $360.00. Due to a low credit score. Now think about the commercial about Western Dental. "We will help you even if you have poor credit" Bull Shit Lie! I ended up with payments of a 140.00 an my total bill was $2003.00. If I was late by 14 days they charged me 50.00 a month...
Complaint comments Comments Complaint country United States, California, Bakersfield Complaint category Dental Services

Western Dental - California, Sacramento - Lack of Professionalism

Posted: 2012-08-08 by    Harbinger28567
Complaint Rating:  100 % with 2 votes
Just do yourself a favor and go. Just go. Click on another dental services provider. You don't want to stay here. You won't survive it, I barely survived it! This place is horrendous! It's horrendous! It's ungodly! Unnatural! If a piece of crap took a crap and that piece of crap took a crap and that piece of crap took a crap and that piece of crap open a dental office, and that office took a crap, this is the what you would be dealing with! First off, it's a cattle drive. As soon as I walked in, there were about 25 - 35 people in the waiting room. Second, it looks as if...
Complaint comments Comments Complaint country United States, California, Sacramento Complaint category Dental Services

Western Dental - California - Billing Fraud

Posted: 2012-08-01 by    MrsHart
Complaint Rating:  100 % with 2 votes
They billed both us and our insurance. Then, when the insurance paid the majority of the bill, Western Dental refused to acknowledge this on our billing statement, and repeatedly sent us a bill for the full amount. The collections department of Western Dental then started calling us for the full amount. They refused to discuss the possibility the error was on their behalf. We left several messages with the original Western Dentist office and dealt kindly with WD until frustrations hit the fan and by a fluke we got a hold of the billing department at the Salinas Western Dental office and he fixed...
Complaint comments Comments Complaint country United States, California Complaint category Dental Services

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