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Western Dental Complaints & Reviews

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Western Dental - Fraudulent billing

Posted: 2014-03-23 by    Zhanna asatryan
Complaint Rating:  0 % with 0 votes
I went to Western dental for implants consultation, they checked my insurance and presented me with contract .
I agreed, signed the contract and work begun.
When I got my statements my total was never the amount, that was on contract, and when I asked lady in the office she said that it will be fixed. After 5 month it's still not fixed.
To make things worth, my monthly payments which are made through my banking online, are never posted on time, and every month I'm charged late fee. To fix this I have to go through my banking on line services to reverse late fees.and...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Western Dental - Almost killed me

Posted: 2014-01-17 by    Krystal Allore
Complaint Rating:  0 % with 0 votes
I had an exposed nerve on tooth 17 (wisdom tooth) so it was extracted, I was also informed I needed a filling on tooth 18 right next to it. I thought sweet I thought it would be a root canal. $179 down and 4 payments of $43 no problem. Days after my filling I was experiencing lots of pain, kept having to miss work (I'm a travel agent so talking on the phone was difficult) everytime I would return they'd file it down and say it'll get better you're fine. Went today due to puking because the pain is so bad...he attempted to file it again and send me out the door but I begged for...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Western Dental - Ortho

Posted: 2013-11-11 by    Lorraine Souice
Complaint Rating:  100 % with 1 votes
They are a rip off!!! Took my daughter to initially get her teeth cleaned, however they recommend you see the ortho before hand. Well I did that and they informed me my daughter would need braces due to gaps when she bits down, and mind you I'm not a dentist. So I followed their suggestion and got my daughter braces. Now this was in April! Met with their financial people who are by the way dental assistants who I believe are not certified to go over payment solution IDK. My daughter has straight teeth too. Then I went in to get my teeth checked out, and I had to do the same, see the ortho....
Complaint comments Comments Complaint country United States Complaint category Dental Services

Western Dental - California, Escondido - western dental

Posted: 2013-06-26 by    Vince Ladick
Complaint Rating:  0 % with 0 votes
western dental did such a crappy job on my denters the teeth break off >3 times now and the upper plate has broken 2 times now, i paid 1628.00 for the job to be done correct and they have no clue how to make them, or fit them to your mouth, im having the make a knew top plate and its been a month so far and still not ready, they dont no how to make them to fit my mouth what so ever, if this time it dont fit correctly, i will be seeing them in court a.s.a.p. im not putting up with there crap any longer and i will be suing for the max of 5000.00 for my time waisted 3 weeks of every day spending...
Complaint comments Comments Complaint country United States, California, Escondido Complaint category Dental Services

Western Dental - California, Oxnard - dental surgury

Posted: 2013-05-15 by    mhotch11
Complaint Rating:  0 % with 0 votes
HORRIBLE!!! the worst experience of my life these people have no idea what the f*** they are doing. I got my teeth pulled in order to prepare my mouth for braces and in return got a surgery that was horrible i could feel most of the pain and their was so much pressure i wanted to cry. They clearly hit a nerve because i couldn't feel my lower lip and chin for over 6 months and its just now getting at about 90% back. When i got home i called and they just told me to come in and talk to the dr. So i did just to hear a bunch of excuses and it happens and its probably going to get better. They made...
Complaint comments Comments Complaint country United States, California, Oxnard Complaint category Medical Negligence and Deficiency

Western Dental - California, Long Beach - Balance Billing

Posted: 2013-04-11 by    Jazzc559
Complaint Rating:  0 % with 0 votes
I went in for braces and they told me I needed a cleaning which was $80 that I paid due to the fact that I had no insurance. Told me I had 7 cavities! I’ve never even have had cavities before it was going be to be over $1000, but I was able to make a monthly payment. As soon as I got home I filed for Medical and got medical that same month, so it was going to cover all my expenses. The lady in the front said that when she swiped the medical card it wasn’t showing that it would cover. My mom works at the welfare office and was looking at my file that exact second. Once I told her my mom...
Complaint comments Comments Complaint country United States, California, Long Beach Complaint category Collections Agencies

Western Dental - Rudeness/ irresponsible

Posted: 2013-03-06 by    Anna4078
Complaint Rating:  100 % with 3 votes
When we heard about Western Dental on television, we decided it was time for my braces. When we first got there we didn't think much of their rudeness. We figured they were having a bad day, but their rudeness continued. Not only with us, but with other people too. ESPECIALLY the receptionists, probably the most rude of all. The snap at the people who come up for questions, even if they are old fragile people. Once, when i was waiting for them to call my name to tighten up my wires, and old fragile man that had been sitting there since i got there went to go ask her when it was going to be...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Western Dental - California, Redwood City - Is the reason I'm never going to a dentist

Posted: 2013-02-21 by    Inpain..
Complaint Rating:  100 % with 3 votes
I was always scared of going to the dentist and after I visited Western Dental in Redwood city, NOW IM NEVER EVER GOING TO ANY DENTIST. I had an appointment at 8am. I arrived on time and was locked outside because they had an emergency. 2 secs later I herd them singing happy BDAY. To me that was fine. Now the reason y I'm pissed. The dentist had me seated and gave me a shot. Right after the shot he sed he had another "emergency" and left me..., for AN HOUR!! By then the numbness was wearing off. Right when he got back he sed nothing and gave me another shot and mind you I am terrified...
Complaint comments Comments Complaint country United States, California, Redwood City Complaint category Other

Western Dental - California, Stockton - 3 day past due collections

Posted: 2013-02-19 by    tivopro
Complaint Rating:  0 % with 0 votes
We went in due to tooth pain as we're fully covered under delta dental. We provided all our coverage information yet 3 days later they call us asking for payment even though they had all the insurance information. Are they that stupid or are they trying to get double paid for their work. Sounds like scamming to us! Will never go to them again....
Complaint comments Comments Complaint country United States, California, Stockton Complaint category Unsolicited Phone Calls

Western Dental - California - saying nothing is wrong

Posted: 2013-01-22 by    emmanuel villarruel
Complaint Rating:  100 % with 1 votes
i took my son in to the dentist wanting help for hes teeth...the dentist walk up to him and just open hes mouth and said nothing wrong just use fluoide to help . 7 months later i go back to westrn dental to check hes teeth and they say its bad he needs two teeth pulled out i say what and im in shock..i talk to a friend and gives me her dentist number. i make an appointment and go in and its a different story. hes a good dentist and he tells me he has to pull out to 2 teeth problebly 4 and and put caps and 4 of them my son is only two years old .i took him in before all this could happen now my baby...
Complaint comments Comments Complaint country United States, California Complaint category Dental Services

Western Dental - California, San Diego - Nerve Damage-Overcharged-Collection Calls-Paid in full CASH

Posted: 2013-01-13 by    Kathleen 555
Complaint Rating:  100 % with 1 votes
I am looking for an attorney to help me get some of my money back. Western Dental changed my treatment plan repeatedly which resulted in my being charged for 11 crowns and root canals I had 5 completed after my nerve on my eye tooth was damaged I can not stand to have any work on my mouth. The pain is to severe. I receive collection calls 3 times a week even though I paid cash for all 11 crowns and root canals and have only had the 5 done. The calls are usually robocalls but when a human is on the line they pull my information and agree I have a refund due. They claim " Its in the mail"...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Dental Services

Western Dental - California, Bakersfield - Horrible customer service $50.00 late fee if your two weeks late on a 140.00 monthly bill. An faulty products "Snap on Smile

Posted: 2012-09-27 by    Kimberly Brennan1
Complaint Rating:  0 % with 0 votes
Please don't ever go to Western Dental. I have never felt with a company that is so horrible. An there commercial are total Bull Shit. They don't care about people they only care about themselves. I am on disability due to a very bad Pancrease. So I had my father cosign for me because my payments would of been $360.00. Due to a low credit score. Now think about the commercial about Western Dental. "We will help you even if you have poor credit" Bull Shit Lie! I ended up with payments of a 140.00 an my total bill was $2003.00. If I was late by 14 days they charged me 50.00 a month...
Complaint comments Comments Complaint country United States, California, Bakersfield Complaint category Dental Services

Western Dental - California, Sacramento - Lack of Professionalism

Posted: 2012-08-08 by    Harbinger28567
Complaint Rating:  100 % with 2 votes
Just do yourself a favor and go. Just go. Click on another dental services provider. You don't want to stay here. You won't survive it, I barely survived it! This place is horrendous! It's horrendous! It's ungodly! Unnatural! If a piece of crap took a crap and that piece of crap took a crap and that piece of crap took a crap and that piece of crap open a dental office, and that office took a crap, this is the what you would be dealing with! First off, it's a cattle drive. As soon as I walked in, there were about 25 - 35 people in the waiting room. Second, it looks as if...
Complaint comments Comments Complaint country United States, California, Sacramento Complaint category Dental Services

Western Dental - California - Billing Fraud

Posted: 2012-08-01 by    MrsHart
Complaint Rating:  100 % with 2 votes
They billed both us and our insurance. Then, when the insurance paid the majority of the bill, Western Dental refused to acknowledge this on our billing statement, and repeatedly sent us a bill for the full amount. The collections department of Western Dental then started calling us for the full amount. They refused to discuss the possibility the error was on their behalf. We left several messages with the original Western Dentist office and dealt kindly with WD until frustrations hit the fan and by a fluke we got a hold of the billing department at the Salinas Western Dental office and he fixed...
Complaint comments Comments Complaint country United States, California Complaint category Dental Services

Western Dental - California - Beware you get what you pay for

Posted: 2012-07-21 by    Brandie Morey
Complaint Rating:  0 % with 0 votes
This is the worst place to get your teeth worked on. First of all, the dr. Smelled like cigerette smoke then proceeded to drop his lighter and cigs out of his jacket pocket. My husband got a root Canal done and was in pain for 2 weeks because they never put a temp on the tooth. When we went in for the appt that was scheduled 2 weeks out to get the permanate cap put on, we were told the dr. Was not in and that we would have to come back after waiting for 20 min in the waiting room. Everytime I have to make a payment to them it makes me so angry. DO NOT GO HERE!!! Save yourself time, frustration and...
Complaint comments Comments Complaint country United States, California Complaint category Dental Services

Western Dental - California - Unfair Billing Practices

Posted: 2012-07-12 by    angryatwestern
Complaint Rating:  100 % with 2 votes
DO NOT get orthodontic work done here! When my son needed braces we went to Western Dental where we signed up for a payment plan. We signed on for automatic billing, which for some reason they have taken us off of twice, and then billed us for late fees! For the past six months I have received a random bill for $77 which no one can explain to me. The worst part about them is they are very active in reporting to the credit agencies, so when THEY screw up, not only do they hit you with late fees, they ding your credit. If you do have the misfortune of dealing with them, stay on top of the billing....
Complaint comments Comments Complaint country United States, California Complaint category Dental Services

Western Dental - California - Unlawful Billing Procedures

Posted: 2012-06-28 by    tprovolt
Complaint Rating:  0 % with 0 votes
I have literally been extorted by Western Dental. I paid off my account in full and then they came back months after I was done with treatment saying that I owed $196.00. Originally, the estimate for my braces was $3500, then after 2 years and me paying the account off they said that in order for them to finish treatment it was going to cost another $1500, which I paid off as well. After I disputed the additional $196 charge, they reported me to the credit agencies. It ended up costing me a couple thousand dollars when my low interest loan was denied because of the ding on my credit report -which...
Complaint comments Comments Complaint country United States, California Complaint category Dental Services

Western Dental - California, Lancaster - Upper dentures

Posted: 2012-06-23 by    linda coon
Complaint Rating:  0 % with 0 votes
I had my upper teeth pulled and upper dentures were made for me, however, as is common I have had to go back in for adjustments so they would fit better. At the time that I was examined originally, the dentist told me I only need uppers, that my lower teeth were just and didn't need to be pulled. Now I'm being told that there is a gap on the left side of my mouth where the dentures do not match up with my lower teeth and they have told me that I now need to have my lower teeth pulled for lower dentures. I think they should make a new upper denture to fit correctly. Any suggestions would...
Complaint comments Comments Complaint country United States, California, Lancaster Complaint category Dental Services

Western Dental - California, Orange - Battery Against My 8 yr old Daughter

Posted: 2012-05-29 by    SheSharp
Complaint Rating:  22 % with 9 votes
TO THE READER OF THIS POST. I DON'T CARE HOW OLD THIS POST IS (even years), FEEL FREE TO REACH OUT TO ME. I took my daughter in as directed to have 4 teeth pulled from my 8 year old daughter due to having multiple and very painful disabling malocclusion's. This procedure was medically necessary. When my daughter was taken back they put her under the influence of nitrous oxide (excuse the spelling) and gave her the injection but didn't wait very long before he began the procedure. The Dr. began pulling so hard that my daughter didn't have the strength to resist how hard the Dr....
Complaint comments Comments Complaint country United States, California, Orange Complaint category Dental Services

Western Dental - California, Hayward - Gouging

Posted: 2012-04-25 by    vshark
Complaint Rating:  100 % with 1 votes
April 13, 2012 took granddaughter to dentist. I was called to desk after few minutes, to be told either pay $680.00 for six months more of service or sign form to discontinue. I signed form also adding that I had been told the braces were to come off Dec 2011. I was given a May 5, 2012 appt. I am not paying anymore money especially since I paid the braces off Feb, 2102....
Complaint comments Comments Complaint country United States, California, Hayward Complaint category Dental Services

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