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Western Dental Complaints & Reviews

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Western Dental - California, Ventura - Tooth Extraction

Posted: 2015-10-01 by    Anonamous Patient
Complaint Rating:  0 % with 0 votes
This review reflects my experience with James Sunwoo, and this review is not intended to be critical of the dentist office he is working for. James Sunwoo is an oral surgeon who at least the time of this review date, works with Western Dental, he is the dentist who does the tooth extractions. I know because I went to a tooth extraction appointment in which he was my oral surgeon, James Sunwoo removed the top part of one of my lower right submolar. Is anyone reading wondering why James Sunwoo removed only part of my submolar? That is what I was wondering when it happened to me. I had waited 17 days...

Western Dental - X-Ray of teeth is unpleasant

Posted: 2015-09-13 by    scovartwo
Complaint Rating:  0 % with 0 votes
This is my second review of my local Western Dental, I just remembered of the past bad experiences I had at this same dentist office, and now I am motivated to write about those experiences, to allow others to know what to look out for if ever visiting this dentist office.
The first complaint is about their process of taking x-rays of the patients teeth. The process they use as of 9/11/15 is to use a device that they place into the patients mouth at varying angles all the way around the mouth to get quite a few x-ray images of all of the teeth. The problem is that this device they use has...

Western Dental - Customer service - lack of compassion-incompetent

Posted: 2015-09-12 by    Paulinehughes
Complaint Rating:  0 % with 0 votes
Brought bother kids(son) 15 and (daughter)11 for dental work. Daughter needed three baby teeth pulled and two fillings. She was in the chair less than 7 minutes before being sent back out to waiting room. Dentist Dr Dhillon, refuse to continue treatment because she began to tear up when he gave her two injections that he never even told her he was getting ready to do! Did not talk to her at all. I asked him ifor she panicked or anything and he stated that when she began to cry and decided not to move forward. At this point her mouth was already numb from the two shots he gave her without so much...

Western Dental - Prescribed Motrin for an aching tooth needing to be pulled

Posted: 2015-09-12 by    scovartwo
Complaint Rating:  0 % with 0 votes
4 days ago my tooth began to hurt to the point it was obvious it needed to be pulled. I already had work done on this tooth, and I was hoping Medi-Cal could eventually increase their coverage of procedures so that I could use my Medi-Cal to pay for a root canal, and so when my tooth began hurting, I knew I could not wait for Medi-Cal coverage and that my tooth needed pulling. From the condition of my tooth, having a discolored tooth that has a big gaping hole and beginning to seriously ache, it was obvious, pulling the tooth is the only solution. I called Western Dental and asked to schedule an...

Western Dental - Nevada, Sparks - incomplet, uncompassionate care

Posted: 2015-08-07 by    NicoleLine
Complaint Rating:  0 % with 0 votes
At first, I was pleased to get a four o'clock appointment on a Friday to get a lost filling repaired. I even took time off work to come in 30 minuets early after receiving a call requesting I do so. However, after the courteous staff x-rayed me, I was escorted to the front of the office. I was confused but thought, "Oh they just want me to pay first." Then I was asked when I wanted to schedule my next appointment. Dr. Husbands then told me he refused to do my filling that day because he wanted to go home. The dirty floors of the office were somewhat unsettling, but I was truly shocked that...

Western Dental - California, Los Angeles - unethical contract

Posted: 2015-07-10 by    Oscar Mendoza
Complaint Rating:  0 % with 0 votes
Western Dental gave me only verbal explanation of their benefits, indicating that at any point I would cancel my contract with them if I would get a Dental Insurance, something that I did, now that I have an insurance I took it there and they do not want to take my insurance for future treatments, they asked me to sign, it was my fault I do not read well and I did not receive a copy of the contract until after the fact, now I only make the minimum wage, they did a work that involved an extraction of a tooth, sent me to an specialist that I had to pay extra, the work lasted 3 months, after the extraction...

Western Dental - California, Redwood City - filled wrong teeth

Posted: 2015-07-07 by    David F Wilson
Complaint Rating:  0 % with 0 votes
BEWARE OF WESTERN DENTAL!!! I’m 45 years old and this was my 1st cavity filling experience ever. The 1st time I went in the found a cavity and wanted to fill it immediately. They gave me an appointment for the very next morning. I waited 5 hours to be seen. They pulled up some one else record and filled the wrong teeth. The fillings immediately fell out. I called back and told them I was in pain and could not eat. They said they could not see me for another week. I asked for the manager. He would not speak to me. I asked for the receptionist and the manager’s name and they hung up on...

Western Dental - Emergency Appointment unavailable

Posted: 2014-11-07 by    Lyric1027
Complaint Rating:  0 % with 0 votes
Was on hold for 30 min only to be transferred to another person. Stayed on hold for another 20 min for them to tell me they do not have any emergency appointments available. I called lastnight at 7pm and a doctor calls me back at 3am! Western Dental is just horrible. Not to mention the staff! Ok. Unbelievable....

Western Dental - Poor srevice and shotty Billling Practices

Posted: 2014-10-15 by    Keithd24
Complaint Rating:  0 % with 0 votes
I'm in the midst of a billing nightmare all brought about by a payment that was 10.00 short. This lack of payment and lack of a notice to inform us, ultimately landed the account in collections. This 10 dollars has grown to roughly 450.00. Every payment that was sent after being sent to collections was hit with a 25.00 late payment penalty, though paid on time, which is being subtracted from every payment. What a scam, To add insult to injury, the collection agency that they transferred the account to has a practice of not answering the phone. So any thought of finding out about your and the...

Western Dental - Bad Billing and Fraudulent Contract

Posted: 2014-10-10 by    Keyrt
Complaint Rating:  0 % with 0 votes
I went in and have my daughter checked by their Ortho Doc.
At first everything went well. We 2 insurances covering my daughters braces. Then
problem starts coming in. First, they never get our “Basic Info” like Names,
address and Phone numbers correct in spite of repeatedly request to correct
information resulting to not getting any billing. They’ve claimed that I they
have called me and turn out they my number wrong. Then I’ve walked in their office
to pay and asked for billing statements and nothing came in. Then due to non


Posted: 2014-09-07 by    victorialuz
Complaint Rating:  0 % with 1 votes
On 9/6/2014 I called to get an emergency appointment for my husband. I explained to the women that he was in a lot of pain and needed to be seen. She gave us an 11:45 appointment. Mind you we live 55 miles away. 15 minutes later my husband gets a call from Western Dental to confirm his 11:45 appointment and to let us know that the doctor goes to lunch from 12:00 to 1:00. First of all if you know the office is closed from 12-1, why schedule us for a 15 min appointment. He calls back and gets and appointment for 1. We get there and we are told that the doctor can only do x-rays and an exam and that...

Western Dental - Liars, negligent, rude, unprofessional

Posted: 2014-07-29 by    PRAYINGFORCHANGE
Complaint Rating:  100 % with 3 votes
This company called western dental is terrible. . . Unprofessional, rude, negligent, liars, discriminating.
I went in to my local western dental for treatment had some extractions done etc. . . On medi cal need a root canal had to dang near beg for that, because they don't want to do the root canal if you receive medi cal, because medi cal only pays for certain types of crowns that western dental obviously don't want to use they dont even offer root canal to savable teeth if you are on medi cal. I had to get a second opinion about my teeth from managing dr. Who said that i could...

Western Dental - Billing and service

Posted: 2014-07-26 by    dr tre
Complaint Rating:  0 % with 0 votes
Senior citizens beware! Western Dental advertises with deceptive business practices. They recently messed up my mother's root canal and refused to pay for a retreatment. Root canals can cost anywhere between 1100-2000 and they were only willing to refund 395 on the cost of retreatment. Why? Because they break everything down in the bill such as doctor services, equipment, drugs, etc. used in the process of doing the root canal. On the actual bill, they only put 395 on the invoice even though it will cost over 1100 to come into the office to get a root canal done. I reported this to the Department...

Western Dental - Taking for ever

Posted: 2014-06-29 by    alex14585
Complaint Rating:  0 % with 0 votes
I got braces with Western Dental first thing first with out signing anything I ask for a free consultation they did x rays a we sat down and she told me its was going to be 4665 and my insurance was going to cover 1500 which I already knew my insurance don't cover ortho but she refuse to listen to me then we look at the contract she instantly added gold braces which was an additional 250 give or take 50 bucks.I told them that my schedule was not flexible she said no problem they will work with you I later found out that wasn't true. The first 3 visits the wires where not added then the...

Western Dental - Fraudulent billing

Posted: 2014-03-23 by    Zhanna asatryan
Complaint Rating:  100 % with 3 votes
I went to Western dental for implants consultation, they checked my insurance and presented me with contract .
I agreed, signed the contract and work begun.
When I got my statements my total was never the amount, that was on contract, and when I asked lady in the office she said that it will be fixed. After 5 month it's still not fixed.
To make things worth, my monthly payments which are made through my banking online, are never posted on time, and every month I'm charged late fee. To fix this I have to go through my banking on line services to reverse late fees.and...

Western Dental - Almost killed me

Posted: 2014-01-17 by    Krystal Allore
Complaint Rating:  100 % with 1 votes
I had an exposed nerve on tooth 17 (wisdom tooth) so it was extracted, I was also informed I needed a filling on tooth 18 right next to it. I thought sweet I thought it would be a root canal. $179 down and 4 payments of $43 no problem. Days after my filling I was experiencing lots of pain, kept having to miss work (I'm a travel agent so talking on the phone was difficult) everytime I would return they'd file it down and say it'll get better you're fine. Went today due to puking because the pain is so bad...he attempted to file it again and send me out the door but I begged for...

Western Dental - Ortho

Posted: 2013-11-11 by    Lorraine Souice
Complaint Rating:  100 % with 1 votes
They are a rip off!!! Took my daughter to initially get her teeth cleaned, however they recommend you see the ortho before hand. Well I did that and they informed me my daughter would need braces due to gaps when she bits down, and mind you I'm not a dentist. So I followed their suggestion and got my daughter braces. Now this was in April! Met with their financial people who are by the way dental assistants who I believe are not certified to go over payment solution IDK. My daughter has straight teeth too. Then I went in to get my teeth checked out, and I had to do the same, see the ortho....

Western Dental - California, Escondido - western dental

Posted: 2013-06-26 by    Vince Ladick
Complaint Rating:  0 % with 0 votes
western dental did such a crappy job on my denters the teeth break off >3 times now and the upper plate has broken 2 times now, i paid 1628.00 for the job to be done correct and they have no clue how to make them, or fit them to your mouth, im having the make a knew top plate and its been a month so far and still not ready, they dont no how to make them to fit my mouth what so ever, if this time it dont fit correctly, i will be seeing them in court a.s.a.p. im not putting up with there crap any longer and i will be suing for the max of 5000.00 for my time waisted 3 weeks of every day spending...

Western Dental - California, Oxnard - dental surgury

Posted: 2013-05-15 by    mhotch11
Complaint Rating:  0 % with 0 votes
HORRIBLE!!! the worst experience of my life these people have no idea what the f*** they are doing. I got my teeth pulled in order to prepare my mouth for braces and in return got a surgery that was horrible i could feel most of the pain and their was so much pressure i wanted to cry. They clearly hit a nerve because i couldn't feel my lower lip and chin for over 6 months and its just now getting at about 90% back. When i got home i called and they just told me to come in and talk to the dr. So i did just to hear a bunch of excuses and it happens and its probably going to get better. They made...

Western Dental - California, Long Beach - Balance Billing

Posted: 2013-04-11 by    Jazzc559
Complaint Rating:  100 % with 1 votes
I went in for braces and they told me I needed a cleaning which was $80 that I paid due to the fact that I had no insurance. Told me I had 7 cavities! I’ve never even have had cavities before it was going be to be over $1000, but I was able to make a monthly payment. As soon as I got home I filed for Medical and got medical that same month, so it was going to cover all my expenses. The lady in the front said that when she swiped the medical card it wasn’t showing that it would cover. My mom works at the welfare office and was looking at my file that exact second. Once I told her my mom...

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