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Wells Fargo Complaints & Reviews

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Wells Fargo - Unprofessional

Posted: 2015-03-27 by    JJPinto
Complaint Rating:  0 % with 0 votes
Wells fargo has the worst people I have ever dealt with. I was late 2 payments but I called them and let them know it was late and told them I made the full late payments, I even asked them if everything was squared away and they had the audacity to say yes however, the next day they repoed my car. Now, they have been transferring me around not trying to help me and want the full balance which they have been telling me different amounts all day. They have basically told me to F*** Off! What are the ethics of these people not willing to help and just transfer me around within their same department...
Complaint comments Comments Complaint country United States Complaint category Auto Insurance & Loan

Wells Fargo - California, Orange - Deposit Holds

Posted: 2015-02-13 by    nascar3714
Complaint Rating:  0 % with 0 votes
I have been a member of Wells Fargo Bank for about a year. I noticed that when I make deposits, there would be a hold placed on the money. They would use different excuses each time. Some holds would be two to three days, and the most recent 10days.

On the recent deposit, I received a message in form of an email on my on-line baking account with them, saying that a part of the money would be released on a certain date. I went to the branch, spoke with a business manager, and he could not get my money released even though this date had passed. I went back a few days later as I was...
Complaint comments Comments Complaint country United States, California, Orange Complaint category Banks

Wells Fargo - Wells Fargo Fees

Posted: 2015-02-13 by    Wilso
Complaint Rating:  0 % with 0 votes
I am an Australian who opened a Debit Card account with Wells Fargo some 12 moths ago for when travelling to the USA, I have noticed in the past 5 months they have started charging me a $30 monthly account fee. I have checked the paperwork and online and there is nothing stated about this charge. I have contacted the person I opened this with in Santa Monica and he just tried to justify this charge without showing me where it states these on going fees. I pointed out to him I am getting no interest on my money and they are making money from my money, so why the charge. Along with point out I can...
Complaint comments Comments Complaint country United States Complaint category Banks

Wells Fargo - QBE Insurance

Posted: 2015-02-11 by    Jerry Fooks
Complaint Rating:  100 % with 1 votes
I have a car loan with Wells Fargo. They claimed I didn't have insurance when I bought the car so they added a premium to my loan without my permission. I showed them proof of insurance so they stopped charging me the extra 140.00 a month. I received a notice stating that I owe 724.28 because they claim that they had to "rework" my loan so I owe interest and principle. I have 6 late payments on my credit report due to the car insurance. If I didn't show the dealership proof of insurance, they certainly would not have allowed me to drive my new truck off their lot! My wife and...
Complaint comments Comments Complaint country United States Complaint category Auto Insurance & Loan

Wells Fargo - wells fargo agent made us homeless

Posted: 2014-12-18 by    michelle and arthur merritt
Complaint Rating:  0 % with 0 votes
my name is michelle merritt..my husband and i contacted wells fargo back in july/august of this year 2014 and spoke with Randy Spurgin about getting a home loan..we gave him all the info he asked for and said he will be in touch with a pre approval..next day he sent our agent Debbie Figgs our pre approval letter..after that he told us we would need to have our inspections done..which we did for the house we wanted to by at 311 whitman ave salisbury md...inbetween all this..we tried several times through text messages..emails..phone calls to reach him on next steps and he would not respond for days...then...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Wells Fargo - Virginia, Reston - Bi-Weekly Mortgage Scam

Posted: 2014-12-09 by    Homermenow
Complaint Rating:  100 % with 1 votes
Well Fargo Bi-Weekly automatic withdraw program is a fraud. Please be aware, they collect automatically from your account every two weeks but do not apply the payment until both payments are in. This means they are not appropriating mortgagor ' s payments against principal every 15 days, but rather once a month. In a given year there are an extra two or three payments based on the collection calender. Once a mortgagor's payments are accrued one month in advance they then reduce the principal balance. This is a SCAM. True Bi-Weekly programs reduce your principal balance every two weeks...
Complaint comments Comments Complaint country United States, Virginia, Reston Complaint category Banks

Wells Fargo - Wrong Information

Posted: 2014-11-26 by    John Saber
Complaint Rating:  0 % with 0 votes
I called Wells Fargo Customer Service to get the address for one of my Bill Pays changed and spoke to Jonathon Rodriguez. I told him about a letter I received from my auto loan company asking to change the address that Wells Fargo sends my Bill Pay to. He told me that it could not be changed and if it was no longer a valid address that they would get a notice. I told him the address was a valid address but not the correct address to accept the payments so this would cause a delay on the payments. Basically I read him the letter. He told me again nothing could be done. I asked him to escalate the...
Complaint comments Comments Complaint country United States Complaint category Banks

Wells Fargo - Not returning my secured card deposit

Posted: 2014-10-26 by    thommen
Complaint Rating:  0 % with 0 votes
I used to have a secured credit card with wells fargo for 5000 dollars. All of a sudden wells fargo cancelled the

account saying that I had supplied them with a cease and desist notification. I did not send any notice to wells

fargo. I asked them for the letter which they cannot produce.

Now the issue is that my secure deposit of 5000 dollars is not returned. When I visited the branch I was told it

will come in 7 business days to my mail. When it did not I called Wells Fargo and a supervisor told me that it will

take...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Wells Fargo - car insurance manipulation and deceit

Posted: 2014-08-05 by    dots1953
Complaint Rating:  0 % with 0 votes
Was quoted 343.17 for insurance if paid in full. Realized I needed 90.00 to get chantix so offered 200.00 down balance next month. Rep from Progressive gauranteed no change in price. Went on internet found out balance was 220 plus. wells fargo sucks for giving me a con artist fraud. Can't get money back or cancel unless I fill out forms in Fla. So much for Wells Fargo. I'LL BLAST THEM 'TIL I DIE. All negative comments forever....
Complaint comments Comments Complaint country United States Complaint category Auto Insurance & Loan

Wells Fargo - mortgage company claims escrow shortage

Posted: 2014-07-03 by    VanVeck
Complaint Rating:  0 % with 0 votes
We received an annual report from Wells Fargo, claiming there was a shortage in our escrow account. When we called regarding this, we were told it was because our county and city taxes had an increase. Upon further research (with tax authority) there was no increase.
Wells Fargo wanted an immediate payment of $749.23 and monthly payments would go up, from $889.50 to $936.69. Or the second option was for mortgage payments to increase to $999.13.
After numerous calls, they are now admitting there was no increase in taxes but that the original paperwork and figures were calculated incorrectly....
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Wells Fargo - Code of Ethics

Posted: 2014-05-21 by    Karma2013
Complaint Rating:  100 % with 1 votes
WellsFargo needs to have a better process about ETHICAL ISSUES
Across the company.
Several team members are being let go without having the opportunity to maintain their jobs. When ethical issues are being reported investigators are not making correct decisions and making Favoritisms to certain team members
last year 4 several bankers were let go because they were alternating customers documents due to lack of proper system or equipment that Wells Fargo was not providing and making a poor environment in the branches for team members.

The code ethics guide states...
Complaint comments Comments Complaint country United States Complaint category Banks

Wells Fargo - ATM didnt give me my money yet took it out of my account

Posted: 2014-05-06 by    Geronimo Ellis
Complaint Rating:  100 % with 1 votes
Went to ATM to with draw money and got ripped off! They took money out of my ACCOUNT but didn't give me any cash. Went to manager, and she insulted me and refused to help. Teller said that three people complained about ATM but they kept it open because the funds were in their favor....
Complaint comments Comments Complaint country United States Complaint category Banks

Wells Fargo - South Carolina, Beaufort - Inactivity fee

Posted: 2014-04-18 by    SeniorCitizen1
Complaint Rating:  100 % with 1 votes
I was charged a $150 Inactivity Fee on my business credit card statement even though I make monthly charges and keep my card active. I called and the banker said she could waive the fee, but I would have to charge $5, 000.00 or pay $500.00 interest. The banker I spoke with had some helpful suggestions and was polite, but I think this is not the way to treat your paying customers. I never miss a payment and have been paying my balance down. I think Wells Fargo's fees like this are unscrupulous and there needs to be federal regulation on bank fees....
Complaint comments Comments Complaint country United States, South Carolina, Beaufort Complaint category Credit Cards

Wells Fargo - money stolen by bank associates

Posted: 2014-03-20 by    Larry Lanier
Complaint Rating:  0 % with 0 votes
An associate closed my account without following proper procedures. Each person that I talked to, in the chain of responsibility, said they couldn't do anything as the first associate had closed the account. The branch manager at the Bradley Park branch was rude and condescending. I asked for the name and number of his superior and he gave me a name and number that leaves a message that has yet to be answered after several weeks....
Complaint comments Comments Complaint country United States Complaint category Banks

Wells Fargo - Defamation

Posted: 2014-03-14 by    ncpd25
Complaint Rating:  0 % with 0 votes
Have been caring for my 89 year old Mother for many years now. Took her to the Wells Fargo to have my name added to her accounts in order to assist her with her finances. Branch manager, Susan Churchill refused to assist even though my Mother was present at the bank. After leaving the bank, I received a call from Adult Protective Services indicating Susan Churchill had contacted them and advised I was trying to steal my Mom's money!!
I told the investigator that my Mom's Neurologist advised me to have my name added as she was dealing with Alzheimer's now. My Mom doesn't...
Complaint comments Comments Complaint country United States Complaint category Banks

Wells Fargo - incompetent tellers

Posted: 2014-02-23 by    valetta Cheathon
Complaint Rating:  100 % with 1 votes
I went into Well Fargo Bank in Elk Grove, CA, on 2/11 to deposit a business check someone had given me, The check was for $2, 214.58. I only had $1, 600 in the bank before I made the deposit. The teller took a long time with the transaction. She never said anything. Finally she gave me the deposit slip. I ask her when will the check post, and she told me at the end of the day. The next day I drew $1, 999.76 out to send to the lady whose boss sent her pay check to me by mistake. She wanted me to send her money back to her through Vanilla download cards. This lady was deaf and she did not have a credit...
Complaint comments Comments Complaint country United States Complaint category Scam & Fake Checks

Wells Fargo - Breach of Confidence

Posted: 2014-01-30 by    DISTORT
Complaint Rating:  0 % with 0 votes
My mother made a deposit into my account at a local branch where she was told information regarding my account including my current balance. I could maybe understand if it had been a mistake thinking she was me. BUT I live in a town starting with T while shes in one 3 hours South starting with a N, Im in my 30s and shes in her 70s, and my name is nothing even similar from first to last. Nothing on that screen should have indicated otherwise. Even if it had, I do not bank with this branch nor does she therefore so type of identifications would need to be to presented to get ANY information upon it!...
Complaint comments Comments Complaint country United States Complaint category Banks

Wells Fargo - Mortgage Short Sale

Posted: 2014-01-20 by    LeeanneC
Complaint Rating:  0 % with 0 votes
In June of 2013 I moved to another state and needed to sell my home. Wells Fargo has made this a horrible experience. My home did not appraise for enough so my Real estate agent suggested I try a short sale and Wells Fargo agreed. I had never been late on my mortgage payment and kept it current through the short sale process. I received a cash offer of $50, 000 on the home and another offer that needed to obtain financing. Wells Fargo counter offered for an amount higher than the payoff of the mortgage. I then stopped paying the mortgage (I can't afford to keep up 2 properties) and now after...
Complaint comments Comments Complaint country United States Complaint category Banks

Wells Fargo - Password Reset

Posted: 2013-12-17 by    deadgeneral
Complaint Rating:  0 % with 0 votes
I have spent over an hour today speaking with 5 different customer service people trying to reset our banking internet password. They tell me I can't provide enough information to authenticate myself. I bank online exclusively. I have two accounts. A credit card -- which I've provided the number for and a line of credit which I don't know the number for since all banking is done ONLINE. I don't receive any paper statements. So I cannot give them what they are asking me for. I've provided them with social security numbers, account balances, last payment dates and amounts...
Complaint comments Comments Complaint country United States Complaint category Banks

Wells Fargo - Handing counterfeit money and insulting

Posted: 2013-12-03 by    Varughese Mathew
Complaint Rating:  0 % with 0 votes
I have never felt this insulted in my life. I cashed a check at Wells Fargo, Cherry Hill, New Jersey location and I did not know the money you get from the Bank cannot be trusted. I cashed a check and took it directly to my Bank (TD Bank) to make a deposit and the teller noticed that one of the bills were fake. The teller then wrote up a report and submitted it to Secret Service. I told the teller where I got the cash from and even showed him the receipt from Wells Fargo. It really made me feel like a criminal and was really insulting to me. Not only I was shortened the $100, now I have the stamp...
Complaint comments Comments Complaint country United States Complaint category Banks

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