Vudu

Was looking for specific movies on amazon that could only be watched by either subscribeing to hbo or other paid networks to watch movies like showtime or etc to watch the movies I wanted so tried VUDU cause I just wanted to rent specific movies without having to subscribe to hbo or other networks to watch and I am very happy that I did I could rent or buy all the movies I wanted and think they look great better then amazon and as far as the reviews I've read from others that say the movies stop playing or stopping or cutting out I've never had one issue with that so it must be there wi-fi network but yet they blame VUDU that's pretty pathetic cause I think they offer great service and I haven't needed to contact them for anything cause like I said I've had no problems for over a year with streaming movies or whatever off there network will be a customer for a long time and will be renting or buying not very often off amazon

I read alot of the reviews, and thats not the Vudu i know except the loading of a few codes from Walmart did take a bit longer than I wanted (couple years ago). I have no problems with my account or movies loading. Customer service has helped my family every time an accident happened. They even took the time to help me with parent control... Though it can be a process that you have to do it with each individual device. Its very difficult to remove payment unless you call. They have done a weird thing where vudu doesn't deny my payment if I didnt have funds in the account like it use to (i always move money to my debt when vudu use to say inadequate funds which I did like alot). As far as being an subscription like one of the comments that is not correct, Vudu doesn't charge anything monthly. I dont know what to say except I've had good experience with them for the most part, thats why I've bought over a couple hundred movies from them is because they always take care of me and my family. Thank you Vudu.

I have had an account for years with Vudu and it has worked very well 100% of the time. I have read some of the negative reviews and see they are blaming their crappy internet service on Vudu. And the fact they have used all of their capped download/streaming limit or crappy bandwidth on Vudu. I would like to suggest they do more research on their ISP and maybe upgrade or change service provider. Vudu provides the best catalog selections and the best quality audio/video there is. Netflix offers a lot but most is crap. We canceled Netflix because they keep raising their prices and it's not worth it. I don't know anything about Vudu customer service as I have never needed it. I love Vudu. I own over 250 movies on Vudu and have never had a problem playing any of them. Also, If any of your movies have the "Movies Anywhere" symbol, You can connect and watch them on other services like Amazon Prime/Apple TV/and other streaming services that are associated with "Movies Anywhere". "Movies Anywhere" Streams movies and is free to sign up on as well.

I'm surprised that Vudu has such a low rating average that's why you can't always believe any review before seeing for yourself.
First of all out of the countless apps for streaming movies/TV shows I find Vudu has one of the best picture and sound qualities out of any of them that I've tried hands down. Not only is it HD Vudu has a much better picture with their HDX format that they came up with which in my opinion is as close to Ultra HD or 4K as I've seen that isn't actually 4K, also they do have the capability of streaming 4K if you have the proper equipment like for instance Xbox One S has 4K and the Vudu app does stream 4k on the Xbox One S. I have a 4K Vizio TV and stream most of my TV watching thru Vizio's Smartcast, which has mostly apps with Chromecast... amyway with Vudu which I originally started using because any blu-Ray I buy that includes a Digital HD copy can very easily be added to my Vudu account (app) and than I can stream my movies/Shows thru the app via my Samsung S7 EDGE or Xbox One.
I have the proper high speed internet which you need to stream anything in high quality and alot of apps work well this way especially Vudu it looks and sounds great and I never have any problems with it buffering too much or buffering at all.
I highly recommend Vudu personally... its Great!

Look, I'm seeing all these one-star reviews, and I realize experiences can differ greatly so maybe, generally speaking, they have some customer service issues, but all *Iknow is I had the most amazing experience. I had signed up for an account, thinking I got the first 3 rentals at 99?. This seemed to be confirmed when I got my first at that price. Next day, returned excited to get the sequel, but couldn't figure out how to get the price drop on the next movie. It was almost 8pm, so I figured their customer service was long closed, but decided to give them a ring. I got a real, living person with one button press in a phone tree and a total wait of less than 3 movies. Told my story to a great agent named Jared. He apologized but explained the deal had changed from three 99? movies on new accounts to only one. I was really bummed but accepted his apology, expecting that to be it. But then he said to give give him a minute, so I sat on hold a short while and he came back and said he put 3 dollar credit on my account! I was blown away and VERY excited--there's no way I could justify spending 4 dollars on a rented movie to my hubby, so it was very cool to have it that cheap!

Seriously, can't speak for anyone else but I was amazed by the customer service. Just saying. (I mean, plus great quality, easy subs, intuitive player on Xbox one app, very impressed)

I gave it 5 stars, would have given 4. However... a lot of 1 star on here doesn't have anything to do with Vudu from reading their review.
I have had Vudu for a few years... in the beginning it would buffer with me as well, however, I had 6 mbps, I now have 24 mbps and it never buffers even on 4K movies.
I do like to have a hard copy, however, we are dropping most hard copies and opting for this video library on Vudu. It is convenient, good quality, intuitive. Love the way you can click on actresses/actors and shows you all their movies they have in stock, and love the sorting. They give great deals weekly like $4.99 movies, 99 cent rentals, bundle packages... they also have some new movies where you can opt for the hard copy and the digital immediately! WE have done this, the movie comes from Wal-Mart I think... I would have given 4 stars, deducting 1 because customer service isn't too great, its ok, but mainly because you can't upgrade a standard version to a HD version. I had opted to upload a dvd and pay only $2 for standard version and wished I had went HD... They should have a button to upgrade any standard to HD if you change mind or come across more money. The upgrade would be $3. Instead, customer service said they would delete the movie and you had to go in and buy the HD full price after you had already paid the $2.
They have gotten better over years. Looks like they are here to stay.
Anyway... great movies, great weekly deals, great intuitive site.

VUDU CUSTOMER SERVICE IS HORRIBLE! You can call the customer service number and be disconnected numerous times, and they never attempt to call you back! I wrote the following letter to VUDU customer service:

I would like to be contacted by a representative of VUDU located in the United States of America, the reason I am requesting this is that the foreign company that you have contracted with to do customer service for Vudu customers is totally incompetent, and the customer service they provide is ridiculously bad! It's not only a communication problem, It's obvious they don't give a damn about providing good customer service, all they do is give you the runaround in resolving problems. You can call numerous times on an issue you're having with a VUDU movie, and they do not resolve it! I do not understand why a customer of Vudu cannot speak to a customer service representative located in the United States of America, especially when the present customer service, which is located outside, the USA is so horribly bad! I have a big investment in Vudu Movies and I would appreciate receiving good customer service when I have a problem. I really cannot believe how horrible and ridiculously bad the present customer service is, that is being provided by your company!

I have two e-gift cards, $25 each, that I obtained on 02 August 2024 that I'm told can't be redeemed at Fandango at Home...It does not say this anywhere. It talks about gift cards purchased before February 2021, but not thereafter!

I am out $50 and want this rectified.

Furthermore, it doesn’t stipulate utilization at http://Fandango.com on either Walmart.com or Chase Bank Rewards…

There isn't one issue on site I haven't experienced since signing up with VUDU/ VOODOO, and I'm pissed, because I expected this, and yet, I signed up for it, which makes me the model consumer in the eyes of WALMART/VOODOO and the other new age giants who have stripped consumers of their rights to expect good service, respect and some modicum of privacy when it comes to our information.

But nooo, I started to believe all the hype. It was everywhere, and there were people who loved what they thought would be a CONVENIENCE, but I knew better. There's never been a convenience offered without the eventual price tag attached to it, and when it comes to anything digital, the American consumer is still feigning ignorance to the reality that services like VOODOO/VUDU/VOODOO and WALMART have succeeded in having their cake and eating it, too.

Think about it: every last one of these selfish, elitist power hungry CROOKS - AMAZON, VUDU, GOOGLE, et al, have carved out and designated "space" making it their own, giving it a catchy name (The Cloud), and then sold us on the idea that it was possible to both "lease" and "sell" to us at the same time. Talk about two different actions occupying the same space. I can't speak to this impossibility from the position of a scientist, but as an English major, we have been led down a path of delusion that dystopian authors have written about since the first screening of the film, "Metropolis."

It's now official: These men of business, these corporate clowns, -these LIARS-intentionally create products that don't fulfill the promise. Period.

Each and every call made to a service center, every minute over 30 spent waiting for tech support, or the hours you have to make up at work, in order to stand in long lines waiting to talk to short-tempered techs, shows the utter disdain of people like "The Sam Walton Family," now considered an "american institution,' which may be a legitimate designation, when considering that the practices of "VOODOO-VUDU-VOODOO" are so much like the policies of its sister companies, Walmart and "Sams Club," both of which are now trying to model itself after Amazon and Hulu. Even as I write this, I'm almost certain Sam Walton probably calls Bezos once a week to see how he doing. They're competitors, not enemies. At least not in the sense that we've grown up to believe.
But I guess we're not to take it personally, because everyone's doing it, and these companies have sold us on the idea of wanting what we want, when we want it, and preferably getting it before we know that we want it. Such is the situation with Walmart's newest [censored] child, "VOODOO/VUDU/VOODOO." What's really funny is that Walmart's "VOODOO-VUDU-VOODOO" isn't even TRYING to be as good as AMAZON Prime Time Video, which means that they'll settle for the profit that comes from the promises they make - to be the next best thing to Netflix, but, that's not likely to happen.
Still, we, the consumer continue to see, hear, touch and believe the claims of the "bright and shiny," and we buy it, only to get pissed off at the lie.
Who knew at the time that the space claimed by Google and Windows would one day represent the consumer, trying to get out from under the heavy mist that has settled on the brain and fogged the minds of people who are more than willing to be wooed by the not-so-sweet-smelling scent of companies and corporations that care not so much for money, but power.
Isn't it time for the consumer to ask themselves what they're willing to sacrifice in order to demand good business practices from predators like "The VOODOO-VUDU-VOODOO fly trap."

Meantime, I'm waiting for someone to discover how to put my movies on a disc -with or without Sam Walton's permission. Amazing. We now root for the hackers. They're the only ones keeping the rest of them on their toes.

Vudu was purchased by Fandango, and as a result, Vudu consumers had to sign a new contract with Fandango for digital content. Previously, Ultraviolet digital content was mentioned in January 2019, stating that it would shut down. However, customers who use Vudu to watch, rent, or buy movies and TV shows would not be affected by this discontinuation. In April 2020, Fandango announced its acquisition of Vudu, and on July 15, 2020, Fandango took possession of Vudu and its consumers. After the acquisition, Fandango changed the original contracts with consumers and did not honor the previous agreement to "grandfather" the content that consumers had purchased. Instead, Fandango implemented a new contract policy for previously redeemed content. They stated that the redemption of digital content is only valid for physical Blu-ray and DVD titles that have been legitimately purchased. They also mentioned that movies acquired from unauthorized sellers or resellers may be disabled in the library. However, all of my movies and TV shows were legitimately purchased from authorized distributors or the Vudu website itself. I have evidence of these purchases through receipts from Walmart Instawatch and Best Buy. Unfortunately, two TV shows and 74 other previously redeemed movies have been removed from my digital library. I can confidently prove that the TV shows were purchased and redeemed through my Vudu account. They are now asking for additional evidence, such as the digital insert for redemption from WestWorld season 2, which was redeemed three months and 15 days ago. Prior to the acquisition, consumers were assured that this content would be available once redeemed. It is common practice for consumers to discard codes that are no longer valid. Additionally, the second season of The Walking Dead was purchased through the Walmart Vudu Instawatch platform, and evidence of the purchase was provided through a mail receipt. However, they are now requesting a copy of the email attached to the photo, which is unspecified. I have been keeping a record of my digital Instawatch and digital content purchases since 2019 due to previous content drops caused by system errors. However, this additional step should not be necessary as the evidence provided aligns with the site information and the purchase of the TV season from Best Buy, which clearly shows that I purchased and redeemed the content legitimately on my Vudu account.

I was purchasing a video, the purchase was going through, when it was thrown out and the price was raised.

I called your customer service department and they said I needed to send them a screen shot of the original purchase!

How was I to know my original purchase price would be thrown automatically out? There is no information on your website to tell a person this.

Your Customer Service Dept. and manager wanted a screen shot. I told them to look into the system and there is no notice on the screen of what to do.

THEY HUNG UP ON ME, very rude.

My husband is requesting an apology from your employees and Manager, Supervisor for their rude behavior and impossible request to take a screen shot.

We are long, long time customers and they were rude and hung up on us. This has never happened before.

If we cannot get assistance, we will file with the credit, consumer, legal entities.

We have been loyal customers, recommended you highly... never had any difficulty, and rarely requested assistance. We were always helped and treated well.

Not so this time

Message back to [protected]@yahoo.com

PLEASE set up a Customer Service Line in the United States.

I recently purchased Season 6 of Sons of Anarchy on VUDU, and I have to say, I was disappointed with the experience. When my family and I sat down to watch the first episode, we were bombarded with promos and ads before the show even started. And to make matters worse, there were more ads at the end of the episode, and even more when we started the second episode. It felt like we were spending more time watching ads than actually watching the show!

I reached out to VUDU's customer service team to request a refund for the $19.99 I spent on the SD edition of SOA, but was told that they don't offer refunds once you've started watching the episodes. How was I supposed to know that the download would be filled with ads? I refuse to pay for a season of a show that's filled with ads and promos. It's bad enough having to sit through them at the beginning of a DVD, but having to deal with them throughout the entire season is just ridiculous.

One of the customer service reps suggested that I use the fast forward button to skip through the ads, but come on, if I'm going to have to do that, I might as well just record the show from TV and use my remote to skip through the ads. What's the point of purchasing from VUDU if they're not providing any real benefit?

I've decided to go back to buying hard copy DVDs or using a more reputable source like Amazon, who actually offers refunds if you're not satisfied with your purchase. Or, I'll just set my old Tivo to record all the shows and skip through the ads that way. It's a shame, because I was really excited to try out VUDU, but the experience was just not worth it.

So, I recently got my hands on the new Ninja Turtle Movie (Teenage Mutant Ninja Turtles) and it came with a free digital copy through VUDU code. I was pretty excited to watch it, so I went to my VUDU account, entered the code, and picked the movie. However, when I started watching it, I realized that it was the original Teenage Mutant Ninja Turtles movie from the 80s, I think. It wasn't the 2014 version that I had bought.

I was pretty disappointed, so I contacted VUDU through my account and explained the situation. They asked me to provide pictures of the receipt, movie cover, Vudu code card, and generic insert that is in every Vudu digital movie. I sent all of that as soon as possible. They replied that "they would look into it and get back to me in 3 business days". However, I didn't hear back from them until the 5th business day. And when they did reply, it was to tell me that the original movie was the one that was offered in the new 2014 box as digital. I call total BS on that! I did not buy the original movie, I did not want the original movie, and the package did not state that the original digital copy was included. It clearly stated that a digital copy of the 2014 movie I purchased was included.

I was pretty upset with their response. It felt like they were just giving me lip service when they said they would check into it. They just waited 5 days and then blew me off. I will definitely be more careful in the future when purchasing any movie that includes anything from VUDU. Their customer support was terrible.

It would have been a simple fix for them to take the original movie from my account and add the 2014 version that I paid for. But they didn't even bother to do that. I'm pretty disappointed with VUDU's customer service and I hope they improve it in the future.

I've been using VUDU for a while now, and I gotta say, it's a pretty decent service. I like to get my blu-ray movies and redeem the digital codes, and sometimes I even buy movies directly from them when there's a good deal. Plus, I've got my UV accounts all set up with them, so it's pretty convenient.

But let me tell you, their customer service is a real piece of work. I accidentally made a purchase because their website didn't prompt me properly to confirm my order. I let VUDU know right away, and I never even touched the movies that came with the bundle. I called them up, and after waiting on hold for like 15-20 minutes, I finally got through to someone who didn't seem too sure of themselves, but they said I'd get a refund. That was on February 8th. I never heard back from them, never got a confirmation number for the call or anything. So I called back on February 14th, and after another long wait, I finally got through to someone who said they'd have to look into it and put me on hold for another 10 minutes.

Finally, the rep came back on and apologized for the long wait time. They said I'd hear back from them in the next 3-4 days, on top of the week I'd already waited. But then today, I got an email from them saying I was out of luck.

Honestly, I'll still use VUDU for my blu-ray digital redemptions, but I'm not gonna be a customer of theirs in any other capacity. They really dropped the ball on this one.

Vudu is a streaming service that we use for renting movies. Sometimes, it doesn't work properly and has issues with bandwidth. This can cause the resolution to drop to 480 or lower to prevent buffering. This is a common problem that happens on weekends and other high-use times, and it depends on your internet service provider. If you're planning on having a movie night with friends or family, it's better to purchase or rent a DVD. Imagine having your 8-year-old over with their friends, all excited to watch a movie, only to find out that the service is down or slow. Or worse, imagine being on a third date with someone special and your Vudu keeps buffering!

If you decide to purchase movies from Vudu and keep them in your account, you should be aware that there may be server crashes, server changes, upgrades, and other issues that could cause your account to be lost, deleted, or damaged. Vudu will be happy to help you reestablish your account, but if you don't have receipts showing the movies you purchased, you could lose all of your purchases. To make matters worse, Vudu doesn't email receipts of purchases, so they're only kept in your account, which could be lost or damaged.

In conclusion, Vudu is a great option for casual rentals on any night when you won't be too upset if things stop working. However, for anything more important, you should consider using a more reliable service. It's important to keep in mind that these comments apply to any online streaming service, not just Vudu.

I gotta say, I used to be a big fan of Vudu. I mean, who wouldn't love a platform that lets you purchase and watch movies hassle-free? But lately, I've been having some issues with their disc-to-digital conversion process. It's been a real pain in the neck, especially when trying to convert from the iPhone/iPad app. I've tried it a few times, and it just doesn't seem to work. And if that wasn't bad enough, Vudu to Go won't let you add those movies to your cart on PC. What gives, Vudu?

Then there's the whole Instawatch thing. The idea is great - scan your Walmart receipt into the Walmart app, and any qualifying movie you purchased will instantly show up in your Vudu account. But sometimes it doesn't work, and that's when the real fun begins. You have to take pictures of the receipt, the front and back cover of the blu-ray, and then wait three weeks for someone to email you back. Talk about a buzzkill.

And don't even get me started on emailing Vudu. It's like sending your problem into a black hole. The only replies I've ever gotten were weeks later, asking if they had fixed the problem. So I thought I'd try calling. Big mistake. No one I talked to could answer any of my questions or offer any solutions. And to top it all off, customer service is only available from 9-5, Monday-Friday. What about those of us who like to watch movies on the weekends?

Look, I'm not saying Vudu is all bad. I've never had a problem purchasing directly from them or watching a movie on any platform. But when it comes to disc-to-digital conversion and customer service, they've got some work to do. If anyone else comes along and offers me a better place to convert, purchase, and watch all of my UltraViolet movies in one place, I'll happily move on from Vudu. Unless it's a Disney movie, of course. Right now, they're the only game in town for UV.

I gotta say, I was pretty excited to try out VUDU and their 4K movie rental service. I mean, who wouldn't want to watch their favorite movies in the highest quality possible, right? But let me tell you, I was sorely disappointed with the whole experience.

First off, let's talk about their rental policy. They tell you that you have 30 days to watch the movie, which sounds pretty reasonable. But here's the catch - once you start streaming the movie, that 30-day window shrinks down to a measly 2 days. And if you don't finish the movie in that time, tough luck - it just expires without any warning. I mean, come on, VUDU, that's just not cool.

And don't even get me started on their customer service. I rented Men in Black International for $7.99, but when I tried to watch it, I got an error message. A few days later, when I tried to finish watching the movie, I found out that my license had already expired. When I called VUDU to ask them to extend my license, they flat-out refused. I mean, seriously? You can't make your customers pay twice for the same movie just because they had trouble watching it.

Look, I get it - VUDU is a business, and they need to make money. But when you can buy full movies for $9.95, it just doesn't make sense to charge $7.99 for a rental that only lasts 2 days. And if they keep up this kind of strict policy, they're going to lose a lot of customers - including me.

I'm not saying that VUDU is a complete scam, but I definitely feel like I got ripped off. I've attached a screenshot of just a small portion of my movie library, along with the money I've spent on it. And you know what? I'm taking my business elsewhere. I'd rather spend my money on a company that actually values its customers and provides a fair rental policy.

So, VUDU, if you're listening - you need to step up your game. Give your customers more time to watch their rentals, and maybe consider extending licenses for those who have trouble watching their movies. Otherwise, you're going to lose a lot of business - and I'll be sure to tell everyone I know to steer clear of your service.

I recently purchased a movie rental from Vudu I unfortunately was not able to finish watching it on the day of my purchase understanding I had 48 hours to continue watching the movie. I did get to return to watching the movie ON THE LAST DAY OF MY RENTAL, I got into 53 minutes of the movie and it stopped reporting playback error and the movie was gone from my library! I was a little upset, I didn't understand why they would stop the movie in the middle of me watching it. I immediately called VUDU's provided customer service line and got a representative almost immediately ( very impressed by that ) I explained what happened and the representative responded by explaining that he couldn't provide a credit or refund because I had watch 53 minutes of the movie? I didn't quit understand how that had anything to do with the fact that the movie was cut off in the middle of me watching it and asked to speak to a supervisor. After a few minutes on hold the representative return offering his apology and stating the supervisor refused my request for a refund as well as REFUSED TO SPEAK WITH ME?!So I am walking away from this experience confused, disappointed and feeling a little dismissed.

On March 20, 2023, I provided VUDU with and they acknowledged having received the requested documentation regarding a defective Variable VUDU Gift Card in the amount of $50. Upon attempting to "scratch" off the covering over the PIN, the adhesive on the covering stuck to the card leaving the PIN unreadable.

I have contacted them multiple times and went so far as to contact FANDANGO which is also named on the defective Gift Card. Fandango sent my documentation to VUDU and I heard back from VUDU on April 7, 2023, I received the following email from VUDU:

"Hi Jerry,

Thank you for contacting Vudu Customer Care

Kindly note we have been reviewing your matter and would firstly like to apologize for the delay in response as we have quite a large number of cases to tackle and we will be escalating your matter to higher-support for them to generate a new pin for your gift card.

Thank you,

Vudu Customer Service"

I NEED HELP WITH THIS PROBLEM!

I tried to upload documents, but failed.

Trying to watch "The pool" sound is so low hardly worth the time to even try to enjoy the movies with headphone turned up to the max volume. Playing movies on Vudu sound is too low but when going to commercials sound is just fine. Vudu needs to turn up the volume on it's movies. Even when using headphones volume difficult to hear.

In 2017 a VUDU rep stated that there was a chargeback for $15.34. This was 4yrs ago I am unaware of this supposed purchase but was willing to pay the fees. In August of 2017 I was in the Hospital having PARTIAL COLON REMOVAL SURGERY and would not have been able to purchase or decline any movies. Honestly I dont even know who actually setup this act if it was setup then due to health issues. I have reached out several times to clear this matter but have been on a hamsters wheel. No one would assist and kept transferring me from rep to rep from dept. to dept. with no actual help being provided for a $15.34 chargeback. My case is suppose to be escalated to the highest level of support for review and response again lets see what happens now. CASE: 2021101/-MWCQ1V (this is what I get when I attempt to rent a movie )(Aww dang it, something's wrong. Please try later).

When I had fandango I purchased many movies. Now that Vudu took over :I cannot access those movies anymore. I called customer service 3 times and was told the problem would be corrected in time. Well, it has been 2 months now and nothing. I am very unhappy about it since all my movies are gone.
I really would like to go back to enjoying this new service but this problem gets in the way, Help

since the merge to vudu i am unable to access my movie library i had on fandago, everytime the link to merge states call customer service they are not answering.

I really prefer to buy movies in bundles on Vudu. The problem with that is that if another sequel comes out, Vudu will screw you. They will either make you buy it separately, so it's not a part of your bundle, or they will make you buy the newer bundle with the newest sequel in it, but they completely refuse to refund you for the first bundle, so you're overpaying.

For example, I had the Jurassic World bundle. It included all 3 Jurassic Park movies and the first Jurassic World movie. Then they came out with the 2nd Jurassic World movie and I wanted to add it to my bundle. Previously, when I bought the newer bundle of movies with the latest sequel, Vudu would refund me for the older bundle of movies. But they refuse to do that now so they are screwing me financially. They've done this with 3 other bundled movies as well. They did this to me with How to Train Your Dragon, Avengers and Kung Fu Panda. They don't care about their customers at all and they are more than happy to screw us financially. I haven't bought anything on Vudu since this happened back in March or April and I'm looking for an alternate way to buy movies online similar to Vudu, but hopefully a better company that won't screw me and others financially.

I have an account with Vudu. I have bought over 100 movies on Vudu. I really prefer to buy movies in bundles because all of the sequels are together. I recently bought 4 bundled movies: Avengers 4-movie collection, How to Train Your Dragon 3-movie collection, Jurassic World 5-movie collection and the Kung Fu Panda 3-movie collection.

I had bought the Kung Fu Panda movies individually. They deleted the individual movies that I'd bought since I bought the bundled package, but they refused to refund me my money for those movies. They are also going to delete my Avengers 3-movie bundle since I have bought the 4-movie bundle, but they refuse to refund me for the 3-movie bundle. They are also going to delete my 2-movie bundle of How to Train Your Dragon and my 4-movie bundle of Jurassic World, again without refunding me.

They say that they can't refund money after 30 days of purchase. Sequels often don't come out until years later. They need to either find a way to add sequels to a current bundle or to put single movies in a bundle package without screwing their customers financially.

For example, I just bought the 5-movie bundle of Jurassic World, it has all 3 Jurassic Park movies and the 2 Jurassic World movies. But they are going to release a 6th movie next year, the 3rd Jurassic World movie. I'd like to add this movie to my bundled package of Jurassic World without having to buy the new, more expensive bundle and not be refunded for the previous bundle that I currently have.

I don't want to wait 10+ years until maybe they stop making more sequels before buying a bundle of movies to watch. We enjoy watching the movies now. I'm just really sick and tired of Vudu screwing me financially like this! I'm a single mom and I don't make very much money at all.

I cannot watch a single movie or tv show because I am being booted off every minute with an error message that says. "another device on your account has started playing this movie [#5002]". It occurs every minute to every 3 minutes. I have tried every trouble shooting option, including removing all devices, logging out and logging back in, different web browsers, different platforms (i.e xbox, computer, iPad). Nothing works.

their customer service is a real nightmare. I can't contact anyone to get some kind of assistance.
I don't think that my issues are big, but they can't be resolved without vudu customer service participation. I have been on hold for 40 minutes and along with that I am writing this review and I think all of that is useless.
Does this department actually exist? Looks like it doesn't...