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Vonage Complaints & Reviews

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Vonage - 6 month penalty charge

Posted: 2014-04-30 by    Drosencranz
Complaint Rating:  0 % with 0 votes
I am a Vonage customer, and was happy with the service, I have to leave the country for Europe, and I wanted to disconnect the service and return their device .first they said no problem, and no, I don t have to return the device and I can even program my disconnect date.Then I spoke to another associate who told me that I have to pay the remaining balance of my contract that is 26.99$
for 6 months and there was no other way.
any ideas what I can do ?
thanks
David...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Vonage - Florida - cancelled account to stop me from porting my number

Posted: 2013-08-15 by    ejmm
Complaint Rating:  100 % with 1 votes
After many problems with vonage i decided to take my number to another company. while in the process of porting the number Vonage disconnected my service to stop this from happening.
I called them since i still had almost a month paid left on my service and they said they cannot connect my number back but that i have 30 days to connect it again.
So basically i had 30 days to connect the number again and they cannot do it just 2 days after they disconnected my service
vonage is a dishonest company be really careful when dealing with them....
Complaint comments Comments Complaint country United States, Florida Complaint category Telecommunications

Vonage - New Jersey - Vonage -Unlimited calling

Posted: 2012-11-06 by    sam55
Complaint Rating:  0 % with 0 votes
I have signed up to Vonage unlimited to calling to India in 2010 Feb. Vonage clearly saying that it is unlimited. Here is the advertisement from Vonage.com: http://lp.vonage.com/ild-vw-on?LPID=india1&CMP=KNC-GOO-NB-Nb_-_Ild-Vw_-_Geo_-_India&gclid=CP-sxe3vurMCFROnPAodm3gAcw

My usage is usually 1800 mins to 2500 mins every month. In Sep and oct ’12 month my usage was a little bit high and used 3, 700. Vonage charged me 37$ extra saying that my usage pattern is different this month. As a customer, I use sometimes more and sometimes less.They have automatically changed my plan to...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Telecommunications

Vonage - Georgia - Retail Activation

Posted: 2012-06-24 by    Conyers Gene
Complaint Rating:  0 % with 0 votes
I purchased a Vonage kit with phones from Walmart. When I tried to activate it on line, the only way to get the specials was t order a new adapter and wait for it to arrive.

I called Vonage and they said they could do it over the phone and give me the specials. Their own representatives did not even know how to get to their activation website. They could not give me tne specials or even activate the phone.

I ended up returning the kit to Wal Mart. And cancelling the service they said they could not set up. I logged over 4 hours on the phone with them, mostly with people...
Complaint comments Comments Complaint country United States, Georgia Complaint category Landline & Home Phone Providers

Vonage - California - Rudeness

Posted: 2012-06-19 by    LRSmyth
Complaint Rating:  0 % with 0 votes
Vonage calls me and tried to sell me their service to replace my ATT service. So I listened to the pitch, then then the salesman gets mad at ME when I ask a few questions concerning how they will buy out my current contract with Hughes net and ATT. Tells me " Since I have so many questions, I can continue going through life paying higher than needed rates and have a nice day". Then he hung up. Well Vonage your rude temp or your rude trained telemarketer convinced me to let others I know to avoid doing any type of business with your company....
Complaint comments Comments Complaint country United States, California Complaint category Telemarketing

Vonage - California - Billing me for service I don't have.

Posted: 2012-05-30 by    vonageripoff
Complaint Rating:  0 % with 0 votes
How I get my money back for 4 months of service I never had? They owe me $135.00
on my credit card....
Complaint comments Comments Complaint country United States, California Complaint category Landline & Home Phone Providers

Vonage - New York, Mahopac - Did not cancel service, found out 3 years later

Posted: 2012-05-17 by    IrateExVonageCust
Complaint Rating:  0 % with 0 votes
I had Vonage service in 2009, and after finding no need for a home phone, I called to cancel my service. Having heard nothing from Vonage or anybody representing Vonage I assumed the matter was through. Now, in 2012, three years later, I recieve a letter from a collection agency informing me that I owe $99.67 to Vonage for unpaid services. I contacted the collection agency and was told to contact Vonage to dispute the charges. When I spoke with "customer service" at Vonage, I was informed that the account was never cancelled. I asked several times why, if they believe I owed them money,...
Complaint comments Comments Complaint country United States, New York, Mahopac Complaint category Unauthorized Charges

Vonage - lied about cancelling service

Posted: 2012-04-28 by    Eric12845
Complaint Rating:  100 % with 1 votes
I have been a Vonage customer for 5 years with 2 lines. I called to cancel my service because I am giving up my land lines. After being on hold for a while, I spent a full 5 minutes explaining why I was giving up service, and fighting off sales pitches - no I do not want a lower rate, no I do not want to give up only 1 line...

Several minutes later I received my confirmation e-mail thanking me for agreeing to continue my Vonage service:

"We're delighted that you've chosen to stay with Vonage. We're writing to confirm the terms you discussed with...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Vonage - New York - REFUSE REFUND

Posted: 2012-02-26 by    CLASSYLADYLO
Complaint Rating:  100 % with 1 votes
ON 11/2/2011 I CANCEL MY SERVICE WITH VONAGE ON 11/6 THEY CONTINUE TO CHARGE MY CARD $50. WHEN I CALL THEM TO REPORT THIS ERROR A RUDE, DESPICABLE PERSON B THE NAME OF SARAH REFUSE TO LISTEN TO ANYTHING.SHE KEPT TELLING ME TO KEEP THE SERVICE & THEY WOULD GIVE ME A LOWER PRICE I EXPLAIN I GET DISCOUNT WITH PHONE COMPANY I HAVE NOW DUE TO EMPLOYMENT SHE TALKED OVER ME AND KEPT INSISTING I KEEP THEIR SERVICE & THE PREVIOUS SERVICE REP DIDN'T PUT IN THE DISCONNECT REPORT. MEANWHILE THE PHONE NUMBER THEY CHARGE ME WITH IS DIFFERENT CAUSE I TRANSFER THAT NUMBER TO THE NEW COMPANY THE THEY GAVE ME...
Complaint comments Comments Complaint country United States, New York Complaint category Landline & Home Phone Providers

Vonage - Charges loyal customers higher and takes money after cancellation

Posted: 2012-02-14 by    LVorBust
Complaint Rating:  0 % with 0 votes
I can honestly say that Vonage service was acceptable and solid during the many years I was with them. However, I recently switched VOIP service to a much cheaper service. When I called Vonage to cancel I was given the opportunity to have my service provided for 1/3 of the cost I had been paying them for years. When I asked about this they informed me it was a "special rate" not advertised on the internet. In otherwords, if you are a loyal customer Vonage will take advantage of you for as much money as they possibly can even though they know and could provide their services for much less....
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Vonage - Florida - poor customer service

Posted: 2012-02-08 by    billy010757
Complaint Rating:  0 % with 0 votes
RUN, RUN, RUN, this is the worst customer service ever and completely deceitful. my $9.99/mo service actually cost me $36.50/mo. DO EVEN THINK ABOUT IT! You have been warned!...
Complaint comments Comments Complaint country United States, Florida Complaint category Landline & Home Phone Providers

Vonage - Horrible

Posted: 2011-10-15 by    cakepop
Complaint Rating:  0 % with 0 votes
Vonage has the worst service I've ever had to deal with. Internet keeps dropping out constantly, nearly every five minutes. Vonage should really fix their service instead of charging high rates for terrible, bad quality service....
Complaint comments Comments Complaint country United States Complaint category Internet Services

Vonage - Terminate Service Nightmare!!!

Posted: 2011-10-05 by    ljw6
Complaint Rating:  100 % with 1 votes
Vonage is ABSOLUTELY one of the WORST companies I have ever dealt with!

I signed up for service with them in March of this year and paid every month for a service I did not use, which is especially crazy on my part. In August, was preparing to move and updating my address with service providers, etc. and realized that the Vonage equipment was still in the box. I called on August 15 to cancel the service. A bill had just "printed" on August 14, according to the customer service rep I spoke with. She offered to apply one month's credit to my account in order to take...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Vonage - Customer service professional

Posted: 2011-10-05 by    Slova23
Complaint Rating:  0 % with 0 votes
I recently was shopping for a new phone provider and am thinking about getting vonage. How is the customer service at vonage? Do they answer questions and stand behind the product?...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Vonage - Stay away

Posted: 2011-09-22 by    kimnt
Complaint Rating:  0 % with 0 votes
I signed up for Vonage to have a home phone number and it never worked right, it interfered with my internet service from the day I got it.I worked with them 2-4 times on my cell phone usage to correct this problem and all I got was less use on my phone, but it did make my minutes go over by a few 100 minutes so I had to pay that on top of the Vonage phone bill.Each time I called they would give me an additional free months. but I got to the point where I stopped talking to them all together and put a stop to my chrge card. I want $1, 000.00 for allTHE SPAM AND BULL THAT THEY CLAIM THEY ARE THE...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Vonage - cancelling service/return equipment

Posted: 2011-08-23 by    A. Nichol
Complaint Rating:  100 % with 1 votes
Tried to cancel vonage service, they tried to trick me into making another payment. I would not recomment them to my worst enemy. My bill started at approx. 47.00 a month and ended at 62.00 a month. They kept going up with no explanation. Their United States corporate address is, Vonage 23 Main Street, Holmdel, New Jersey 07733...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

Vonage - Rip off

Posted: 2011-06-21 by    Shevel
Complaint Rating:  0 % with 0 votes
Vonage states that if anything happens to your internet or computer and the service is down, the calls will be forwarded to an alternate phone number. My cell phone was my alternate. This system actually did work, but...when we needed it most, it failed! My husband had a severe allergic reaction to medication and we called his doctor and could not understand why he was not returning the call. Finally, after 2 hours, the doctor got through and told us he was getting a recording saying our phone was disconnected(which it was not) and the calls were NEVER FORWARDED TO my cell phone! I immediately contacted...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Vonage - Rhode Island, Providence - Vonage REDEFINES the Meaning of UNLIMITED

Posted: 2011-06-15 by    zJustMe
Complaint Rating:  0 % with 0 votes
Vonage is a scam!

I was a customer since 2004 and recently made the decision to cancel based on the way they have decided to redefine "unlimited". If you use more than 3000 minutes a month (basically a little more than 1.5 hours a day) you are classifed as a business and will have to take a business line and pay twice as much. If you have a teenager you know this is easy to burn through ... besides it's supposed to be UNLIMITED.

I have reported them to the FCC, NJ Atty Generals Office and BBB ... let's see what happens.

If you are...
Complaint comments Comments Complaint country United States, Rhode Island, Providence Complaint category Landline & Home Phone Providers

Vonage - scammers

Posted: 2011-06-05 by    TOO SMART
Complaint Rating:  100 % with 1 votes
For years I've heard complaints about that mickey mouse company. On June 4, 2011, I rec'd a wonderful offer in the mail, so wonderful that I got suspicious so I decided to check with this Board and sure enough, my instinct served me well. My advice to all of you is to: 1) Report them to the BBB in your area, you can file the complaint online. 2) Report them to the FCC. 3) Talk to an attorney, or check with Legal Aid in your city. 4) Sue them in Small Claims in your city, it's easy, you can get all the info. online. 5) Save all correspondence, bills, cancelled checks, etc. you will...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Vonage - This company is nothing but a scam

Posted: 2011-05-29 by    Guderian
Complaint Rating:  0 % with 0 votes
Vonage states that if anything happens to your internet or computer and the service is down, the calls will be forwarded to an alternate phone number. My cell phone was my alternate. This system actually did work, but...when we needed it most, it failed! My husband had a severe allergic reaction to medication and we called his doctor and could not understand why he was not returning the call. Finally, after 2 hours, the doctor got through and told us he was getting a recording saying our phone was disconnected(which it was not) and the calls were NEVER FORWARDED TO my cell phone! I immediately contacted...
Complaint comments Comments Complaint country United States Complaint category Internet Services

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