Complaint Rating:

I had high hopes for Vonage. Now nothing is left but frustration, discontent and a big bill. I ordered my plan and phone on Jan 26th. The 1st phone was lost in shipping. I called in and waited a long time to talk to some one. I finally got a live person (from India or who knows where) who was...

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I really just wanted to let everyone know what kind of business Vonage is and how horrible their costumer service really is. I would greatly appreciate it if everyone would pass this on so everyone will know. I do not have Vonage, nor have I had Vonage since January. On May 6th I got a charge...

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Signed up for Vonage phone service in December 2007.
Received their modem and instructions for activation.
Despite following the enclosed instructions exactly, the Vonage modem could NOT activated.
Called Vonage technical support.
They walked me through the activation...

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I'm trying to warn as many people as I can. It took me three times and hours on the phone to cancel this service because it never worked. They have now charged me for three months, a modem and now a cancellation fee to the tune of $214.99 for NOTHING!!! It doesn't work with a dish...

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I inquired at vonage about international call, the agent told me that they have unlimited calls program to philippines, agent told me all the set up fees and I said I dont want the service because the fees were rediculuos, then she told me that she will waive all the charges except for the $14.00...

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Chronology:

August 29th number was ported from ATT to Vonange to activate their service. It only took them 2 days to port the number. However, After 1 week ATT dropped DSL service. When that was done, I had no dial tune, no landline, could not make outgoing calls, and incoming...

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9-13-08
Anyone who has ever dealt with Vonage will know about the problems they have with connection service, customer service and improper billing. One specific problem is Vonage will charge you a disconnect fee of $39.95 plus sales tax without any notice. Most customers are not aware...

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One October 10, 2007, my business partner and I received a direct mail promotion from Vonage that defined the promotion that they were running. Voice over IP (VOIP) phone service. We were contemplating the pros and cons of a VOIP service and determined, based on the conversation we had with...

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We switched back to AT&T from Vonage because the Vonage never worked for very long at a time and was out of service more than in service. AT&T called Vonage on 7/18/07 to discontinue our service (AT&T called them so we could keep our phone number.) We are still being billed by...

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Apparently when you sign up for Vonage online you are "signing" for a year. Our family had to move as it happens we are only able to get DSL internet services where we live now. Guess what Vonage doesn't care! They had informed me that there would be a $40.00 charge for canceling...