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I really just wanted to let everyone know what kind of business Vonage is and how horrible their costumer service really is. I would greatly appreciate it if everyone would pass this on so everyone will know. I do not have Vonage, nor have I had Vonage since January. On May 6th I got a charge...

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I had high hopes for Vonage. Now nothing is left but frustration, discontent and a big bill. I ordered my plan and phone on Jan 26th. The 1st phone was lost in shipping. I called in and waited a long time to talk to some one. I finally got a live person (from India or who knows where) who was...

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Signed up for Vonage phone service in December 2007.
Received their modem and instructions for activation.
Despite following the enclosed instructions exactly, the Vonage modem could NOT activated.
Called Vonage technical support.
They walked me through the activation...

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I'm trying to warn as many people as I can. It took me three times and hours on the phone to cancel this service because it never worked. They have now charged me for three months, a modem and now a cancellation fee to the tune of $214.99 for NOTHING!!! It doesn't work with a dish...

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I inquired at vonage about international call, the agent told me that they have unlimited calls program to philippines, agent told me all the set up fees and I said I dont want the service because the fees were rediculuos, then she told me that she will waive all the charges except for the $14.00...

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I ordered vonage in April 2007. The guy told me that i would have 2 months free and billing would start on June 28, 2007. He also told me that I had a 30 day money back guarantee from the time i install my phone. The equipment was supposedly sent by DHL. I never received it. I called them and...

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Chronology:

August 29th number was ported from ATT to Vonange to activate their service. It only took them 2 days to port the number. However, After 1 week ATT dropped DSL service. When that was done, I had no dial tune, no landline, could not make outgoing calls, and incoming...

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9-13-08
Anyone who has ever dealt with Vonage will know about the problems they have with connection service, customer service and improper billing. One specific problem is Vonage will charge you a disconnect fee of $39.95 plus sales tax without any notice. Most customers are not aware...

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One October 10, 2007, my business partner and I received a direct mail promotion from Vonage that defined the promotion that they were running. Voice over IP (VOIP) phone service. We were contemplating the pros and cons of a VOIP service and determined, based on the conversation we had with...

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We switched back to AT&T from Vonage because the Vonage never worked for very long at a time and was out of service more than in service. AT&T called Vonage on 7/18/07 to discontinue our service (AT&T called them so we could keep our phone number.) We are still being billed by...

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Apparently when you sign up for Vonage online you are "signing" for a year. Our family had to move as it happens we are only able to get DSL internet services where we live now. Guess what Vonage doesn't care! They had informed me that there would be a $40.00 charge for canceling...

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Vonage Phone Company Beware!

Here we go again. I just read all of the complaints and they sound almost like the complaints I have. They told me when I signed up that it would work with a dish and come to find out, they lied to me. It didn't work. I called to cancel and...

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When I signed up for vonage my main concern was a disconnection fee. I was assured I could terminate at any time without a disconnect fee. I received a bill for $127.78. I feel their representatives will say anything to make you sign up. Please look into this deceptive practice. Thank you....

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I recently called Vonage to cancel my account and found out that I would be charged $39.99 to do so. I followed up this letter. It should sum everything up nicely...


This is to serve as a letter of formal dispute to Vonage Marketing LLC.

I have had Vonage...

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Since I had cable TV and Internet, I decided to check out Vonage's phone service on their website. In August 2008, after reading everything I could on their website, I signed up for a home phone. On the website, they had a FREE cable phone modem, which I opted for. A few days later I received...

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I signed up with vonage in August 2008. I called to cancel on March 17, 2009. They tried every thing in their power to get me to stay and I still declined. I was told that I would be charged an early disconnect fee of $39.00 and a rebate recovery fee of $70.00. I was shocked upon hearing this....

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I have had to deal with Vonage Customer Service Reps 4 different times to try and resolve my $50 unlimited calling business line(s) charges. These reps blatantly lie to you! Every one of them has and then tells me that the previous rep's statements were not valid and what I am currently...

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VONAGE DIDN'T CANCEL MY ACCOUNT... On june 5th i ordered Vonage i got fees waived for signing up and 3 months free of charge. On the first day i plugged the equipment in i could not get my voice mail setup done it wouldn't take my pin # to check my messages. This went on for the first...

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In november 2007 I called vonage to say I was moving out of the country and wanted service terminated. I was offered 2 months free call forwarding to my cell phone. In January I see that I have been billed for December and January. I was told that because I accepted their free offer of call...

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Vonage - www.vonage.com

We live on disability and was looking for a cheaper phone company.Went on internet looked into vonage (did not know about Complaints.com) Signed up for the 1 Month free service offered at $24.95. Got to billing page found out that they were charging $29.95...