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4.1 262 Reviews

VistaPrint Complaints Summary

33 Resolved
60 Unresolved
Our verdict: Engaging with VistaPrint, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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VistaPrint reviews & complaints 101

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5:01 pm EDT
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VistaPrint I have used vistaprint for most of my business marketing

I have used vistaprint for most of my business marketing needs. As Sara D. Said, taking your time while designing your projects makes a huge difference. Also making sure that if you are uploading images to make sure you are using ones of excellent quality. I utilized the double side printing on my biz cards, and was very pleased with the end product. I have also had lawn signs printed that were phenominal (very cost effective). The car magnets I had done didn't last as long as I wanted, but I couldn't complain. They cost less than 15 bucks, plus I got one free. I also had window clings done for my shoppe. Overall I am very pleased with everything that I have gotten. Not to mention, they throw in alot of freebies, which works great when you're trying to watch the bottom line.

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2:58 pm EDT
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VistaPrint Been using Vistaprint for a long long time

I've always been happy with their business cards, but this time I needed something different. I had only ever ordered one t shirt from them in the past so I had no idea how this new one was going to turn out, as this one had colours and lots of details that the first one didn't have. The order took longer than their predicted delivery date, but it was worth the wait. It ended up coming 5 days after when they said it would arrive... so it did miss the birthday that this shirt was intended as a gift for... but this person is going to absolutely LOVE the shirt when he sees it! They did such a fantastic job with it and the detail in it is AMAZING. (It was original art done by an artist I hired and I sent them the sketch to put on a shirt) The artist who did the original design was super impressed with the outcome of it as well. I cannot wait to give the birthday guy his gift now! Thank you Vistaprint for yet another order I'm super pleased with.

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1:12 pm EDT
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VistaPrint Very Pleased. I highly recommend Vistaprint for your printing and design needs

I recently ordered several different business cards and business card stickers. I love that I can go to the Vistaprint site and design my own. I love that I can call when I have a question or need a bit of help with the design and get a representative that knows what I am talking about and resolves my issue quickly. Fast service, quick shipping and quality products are my experience with multiple orders. But the best part is my experience with 99 Designs by Vistaprint. I was in a hurry to get a logo designed for my new business. You can either work directly with a designer or you can start a contest and invite their entire creative community to participate in your project. Designers submit ideas and you pick your favorite. I chose the contest and was totally impressed by the submissions! I fell in love with one design as soon as I saw it. The designers were all awesome and I chose the logo and designer that are a perfect fit for me. Choosing Vistaprint is a win win.

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Is VistaPrint legit?

Our verdict: Complaints Board's thorough examination reveals VistaPrint as a legitimate entity with notable strengths. Despite a 35% resolution rate on customer complaints, which invites a closer look, VistaPrint stands out for its commitment to quality and security. Clients considering VistaPrint should delve into its customer service record to gauge compatibility with their expectations.

VistaPrint earns 96% level of Trustworthiness

Perfect Trust Endorsement: VistaPrint achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for VistaPrint. The company provides a physical address, 21 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

VistaPrint has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of VistaPrint's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Vistaprint.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Vistaprint.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for VistaPrint have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up VistaPrint and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with VistaPrint's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 35% of 8 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the vistaprint.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • VistaPrint protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  1. Pros
    1. Wide product range for custom printing
    2. User-friendly design tools online
    3. Competitive pricing with deals
    4. Quality printing and materials
    5. Reliable delivery and service
  1. Cons
    1. Limited Customization Options
    2. Higher Prices for Small Orders
    3. Inconsistent Print Quality
    4. Long Delivery Times for Standard Shipping
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VistaPrint Even my Gran could use this site to design her own

Even my Gran could use this site to design her own cars / invitations etc its that easy!

I have used Vistaprint now for a number of years for business and personal use. I love thier easy to use step by step design tools that enable you to create the most beautiful and personalised items. The provide most things from business cards to t-shirts, fridge magnets to logo design, if you want it, likelyhood is they can do it for you.

One item I notice they don't do is a useful menu template for a cafe / restaurant but thats about it.

Their prices are very fair, and to be honest you could probably find some items slightly cheaper on other sites or from printing businesses in your local area, however, you are paying for the ease of use, the thousands of excellent template designs they provide for you to use on their website and the shear conveneience of sitting and being your own graphic designer from the comfort of your own PC!

The slight downside is that once you have uploaded your design thy give you about 20 other choices of fabulous products with that design on to tempt you to purchase, you can easily skip through these (if you can resist!) and purchase just your order, beware of VAT and delivery added on before you checkout too, be sure to order in plenty of time as its cheaper to wait longer then have a priority order of less than 7 days for example.

Feel free to ask me anything!

Shell T

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VistaPrint Extremely happy with their customer service

I have used vista twice for business cards. The first time my text was too small (It was my mistake after reviewing my submitted photo). Both times, the text size and colors have been exactly as I ordered, and the color is awesome!

Today I received my first order of 11 x 17 posters, which had a couple of issues. One of them being my fault, and the other quite possibly the Mail Carrier...
I called Vistaprint (around 3:30 pm est), and waited only about 5 minutes when someone answered. The lady I spoke with was very helpful, and quick to address my concerns.

She was able to access my order, and fix the 3 photos that had a white margin. She resized my pics and re-added them to my basket at no additional charge. The other issue was bent corners on several of the posters. The box had some bent corners, which ultimately was responsible for the bent posters. I have to assume the carrier did this, as all of my individual posters were protected by cardboard.

(The colors are spot on! Visually stunning!)

Not only did Vistaprint answer all my questions, they also put an expedited reprint/ship on my order which I will get in 2 days! Amazing!

Words or wisdom:
Preview ALL of your photos online before ordering them, and make sure they get the full bleed.
Also, order ahead of time in case something like this happens. I am selling my prints at up coming craft shows. The nearest one is 12 days away, so with the 2 day expedited shipping I have peace of mind that if something is bent, there's still time to get it right.
Vistaprint gets an A+++ rating from me
Lastly, make sure your picture size is large. The larger the picture from the beginning, the better the quality for your enlargements.
I am a loyal customer thanks to their awesome customer service!
-Chris

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VistaPrint I am thrilled with Vistaprint

I am thrilled with Vistaprint. I placed an order for a customized embroidered polo shirt as a Christmas gift. There was a fulfillment issue (on their part) with my initial order and I've since provided my recommendation to them about more thoroughly informing the customer about an unforeseen cancellation. But, every experience with them afterwards was fantastic.

They have a wide range of logos you can choose from to put on a polo shirt and then you create your own text that they embroider. I placed my order but 2 days later received a notice from them that it was being cancelled. There was no explanation as to why. I got nervous because time was ticking away. So, I called the Customer Service #. I reached the nicest, most helpful woman in their Jamaica office. She was extremely courteous and explained to me that their logo (a U.S. Navy ship) was too detailed for the stitching. Again, this will be something they must correct because it's part of their offering. However, she and I worked together both on the phone and simultaneously on their website. I chose a different, simple logo (an anchor) and within moments, she was able to display for me the revised order and how the final embroidery would look on the shirt. It went into the online cart and the order was now revised.

I just recieved the shirt yesterday (in time to give to my brother-in-law for his Christmas gift) and I couldn't be more pleased. The quality of the polo shirt is quite nice - not thin and flimsy - and the logo and embroidery are fantastic. I just know that he will really appreciate this personalized gift and wear the shirt all the time (much to the chagrin of my sister).

I will most certainly use Vistaprint for these kinds of specialty gifts. Their customer service was superior and their turnaround time and shipping of the item was incredibly fast. They're an excellent web business.

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VistaPrint Used for many things and seem to be a cheaper option and easy platform to work with

First let me say as a small business owner, it is difficult to find cheaper marketing solutions besides social media. Vistaprint is one of those solutions and when the seem to be subpar (it happens at times)- they seem to be willing to work with you and fix it. I have used them a lot and I have called customer service 2x.

I have used their many sign options as a cheaper way to put signs on windows, and signs in the yard and on the doors, instead of spending hundreds + of dollars on other sign options. I also use their marketing tools such as business cards, brochures and postcards which amount to a lot less than using a other business that what to charge you to design and alter it for you.

First, you have to be able to design some or a lot yourself. I do design my own logo and and usually all of the above. That being said- Vistaprint has a easy and very workable platform and the will save it for you on your own portfolio. It is a win win. I have things saved for years on my portfolio. The only con is that it seems some of my older things I cannot edit but this is years later. I really can't complain. I usually just redesign using their template and add my touches which basically I redo completely but that is me. I have a art design degree under my belt.:)

When I have had to contact them- for things that are less than ideal- they are always very helpful and happy to help! That is always a A plus in my book!

I really wanted to share that if you are a small business - give them a try and see if you are able to design from their templates.

If you need their help designing- it is $5 extra. Not a real big deal for the pocket if you are having an issue. I have only used it once and it they were on the phone with me and done in minutes. Very cool!

Again- easy platform and good prices. There is usually a promo code too that can help you out and if you are not in a hurry - use the lesser shipping and they usually get it there quickly!

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VistaPrint Beautiful set of Bridal Shower invites with small hiccup that Vistaprint fixed in a snap!

Beautiful set of Bridal Shower invites with small hiccup that Vistaprint fixed in a snap! I ordered matching invites, thank you cards, address label return stickers, and matching envelope sticker seals.

When I received everything, I noticed the Thank You cards looked beautiful on the outside and were perfect for the way that I requested them. However, on the inside (middle of the cards where you write) and back side of the cards the bride's name was written in small font. Well, I at least needed the name removed from the inside of the cards because it was in the way of where the writing should be, but I thought even though I didn't ask for her name on the back of the cards, it wasn't important enough to make a fuss over. It might not even be noticed anyway, and I wasn't worried as much if it were left on the back of the cards.

At the same time, the bride to be didn't like that on the Thank You cards, I chose to add the words "from (bride's name)" on the front of the cards.
So I emailed Vistaprint, and I explained the problem, as well as, the bride's request, and I asked if their was anything they could do to assist me (being that this was for my sister). I mentioned everything was beautiful, but that I needed assistance with my dilemma. I fully expected to need to pay something for at least the part that I chose to add on the cover of the cards that my sister didn't care for, so they could be reprinted to her liking. I did order a total of 50 cards after all.

I received an email back stating that they received my concerns, and they would contact me back as soon as possible but it may take up to 24 hours. Shortly later, I received an email from Ms. Kerenza Claudine, Customer Support Specialist, stating that she apologized for the situation and to speed things along, she was express shipping free of charge a new set of cards right away. She was removing the bride's name from the center of the cards, as well as, removing my typing, "from (bride's name)" on the front page. She thanked me for my business, congratulated my sister by name, and even included that I was an awesome sister for doing this for my sister!

I never even spoke to Ms. Claudine just sent the request for assistance. She automatically fixed everything free of charge with no hassles. I can't say great enough words to thank Vistaprint and Ms. Claudine for such a beautiful product, professional and caring representatives!

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3:59 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

VistaPrint - Recrutement process Tunisia center

Hello, I am sending you this complaint because the recrutement process for the Tunisia center in really weard, first I was contacted by an HR called Sahar Yangui for a small talk in English and it was perfectly done, Second step was a technical test for 5 persons and it was perfectly done by me. The day after I was contacted by the HR telling me that my...

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5:22 am EDT

VistaPrint website

our charity reg no 1172468 Haywill animal rescue and therapy centre have been customers with vistaprint both with printing and website. Vistaprint has cost us hundreds of pounds in donations due to the fact the website keeps being put on hold. I have contacted both vistaprint and Wix trying to sort this out to no avail. I have been paying Wix separately for email and have been trying to sort out the website. Why is this happening and what are you going to do about it. I think it is now time to highlight this problem on social media. I am also contacting CEO Robert Keane.

Desired outcome: website reinstating

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11:09 am EDT
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VistaPrint Email service

I need a corporate supervisor to call me at (619) XXX-X190, as soon as possible. VistaPrint has committed serious damages to me, my business and my operations.

You have stolen webmail folders and files from my account that I pay service to keep as my own, private information not for public tampering, without my permission! I have made NUMEROUS COMPLAINTS on continuous email hosting service problems, to no avail!

You have committed copyright infringements when you stole highly confidential files from my paid email service account, which I cannot get back. My work contains non-privileged, highly confidential electronic documents and information that you unlawfully invaded and removed.

I am unable to perform the duties required of me to run my company without access to my emails, or limited access and multiple stolen file folders containing HIGHLY CONFIDENTIAL LEGAL INFORMATION.

CEASES and DESIST

I am demanding the following as soon as you receive this request:

- A full copy of your email hosting contract (which was never extended to me);

- An IMMEDIATE person-to-person phone call from a person with authority from your company with an immediate solution to the theft of electronic documents and communications;

- Cease and desist your interruption and denial of service, in which an authorized user's access to a paid electronic email host is intentionally interrupted.

Desired outcome: 1. IMMEDIATE CONTACT AND RETURN OF STOLEN FILES!!!

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4:11 am EST

VistaPrint Customer service

Every time I place an order and I pay full price, I receive an email shortly afterwards with offers for money off the very items I have received. This has happened several times now. I have spoken to customers reps in the past about this and they have refunded the difference this has kept me retained as a customer. Today I dealt with a difficult customer rep by the name of Hana B who refused to help me. For this reason I will no longer be using vistaprint and will have a blog on this on my social medi to make others aware.

Desired outcome: Treat loyal customers fairly

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5:19 pm EST
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VistaPrint Car advertising magnets

I ordered car door magnets to help advertise my business. The magnets ruined the clear coat and paint on my really nice truck. There is discoloration and paint peeling ONLY where the magnets were. I have been unable to contact or find a way to get a hold of vista print to get them to fix this issue as I and extremely upset. This truck is how I attract business to make money to feed my family. Now the truck that I worked hard to get has big ugly discoloration marks and clear coat peeling

Desired outcome: Fix my trucks paint, I just want my truck fixed

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7:14 pm EDT

VistaPrint False offers

I have ordered from VistaPrint with no problems. At the bottom of my last order of business cards was a card that said "20 % Off your next order," When I entered the code at checkout on my current order, it said "no such coupon."

I called Vista Print and explained the situation. The Indian man on the line apologized and immediately said, "we will get to your problem in a moment but today we are offering a special gift card to the first 100 callers for $100. " I though that was a bit much but I fugured VistaPrint was a reputable company.

He took all my information including debit card. The told me to listen to the verification announcement to confirm. The announcement asked me to agree to some membership which I immediately rejected. The man came back on the line to urge me to just say "yes." I then told him that I would not agree to that statement. He insisted that the statement meant nothing and that I was still going to receive a gift card for $100. Again, I refused, saying I would not agree to that provision. The man was clearly annoyed by my refusal and kept insisting. I did the same. Eventually I hung up. Within seconds he called back twice and I did not respond. Something is very, very wrong with this company, It should be investigated for internet fraud.

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4:55 pm EST

VistaPrint Rude staff

This complaint is regarding how poor customer service Vista print has provided & how rude their staff is working in that Windsor manufacturing location. I ordered my cards with express shipping which does get shipped to me early but the picture looks completely different than what I had ordered. I had to complaint & told them specifically I am leaving the country and need my cards before Nov 25 2021. The agent assures my cards will be delivered by Tuesday ( Nov 23 2021). Nothing comes in but an email that shipment has been delivered to me & it was no where to be found in my mailbox. I call them back asking for my order & I am told that UPS is getting delayed and it should come tomorrow but there is no gaurantee. Having panicked at this moment, I called UPS ( they told me Vista print haven't arranged a pick up yet & without the pick up today, it wont be delivered by next day. Its already 4pm & pick up max time for UPS is 7 pm & I have to leave by next night & need this order before I fly out. So I called their windsor location to check with them to make sure it gets picked up today ( I didnt trust customer service anymore ), The [censored] who took my call can go to f**king hell. Didnt even talk to me for 1 minute out of courtesy. I asked her if I could talk at reception if I had dialed the wrong place, but that [censored] of a woman wouldnt listen at all cost, kept repeating the same line again & again and then cut the call by saying call customer service. That F**king location messed my order in the first place & I had to go through all this. You can listen to one person & then just calmly direct them to the right direction. She was sooooooooooooo rude to me. I will never ever use this company in future. This lady took the call in some emergency option on the call at Windsor Ontario manufacturing location. I spit on her face for her attitude.

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5:20 pm EDT

VistaPrint Website

Re Michaelsouthphotography.com
I wish to complain as since you took over from webs my website has reverted back 2/3 months and ALL the work on my buisness website has disappeared! People are complaining to about the links I'm promoting my photography business have disappeared. This is affecting my business. The shop section of the website I set up and spent hrs developing has gone... I am sooo annoyed and stressed!

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4:57 pm EDT

VistaPrint Website - account no. [protected] - now closed. The website you dismantled whilst we were still using and paying for it!

Dear Sir or Madam,

On behalf of the trustees of Parents' Aid Southern Essex, I wish to complain in the strongest possible terms about the way Vistaprint has treated this Organisation as its client. Since 2013 you hosted our website, www.parents-aid.org.uk (this was a domain name we purchased; the name Vistaprint allocated to our site was https://parentsaid.vpweb.co.uk/). Despite occasional problems, usually minor, the Organisation was happy with the service we received and our website grew over time to contain information about our aims and objectives, the history of the organisation and the services we offer to our client families. However, when I sought to access the site last night (7/7/21), I could neither enter it to make any changes nor find it externally: the site, and all memory of it in the search engines, had vanished. I rang the Vistaprint helpline, [protected], only to be told that your technical team would have to be contacted and that they could take 72 hours to get back to us with an explanation. No-one knew how long the website had been down nor whether a backup of it was available. I rang again the next morning, only to be dismissed with the same story, and at that point our trustee board agreed that as we were now without a website (despite the fact that Vistaprint had never ceased claiming direct debit payments for the site) and Vistaprint could not advise us how long it might take to recover it, we should have to go elsewhere for a hosting agency. To all intents and purposes our Organisation, which in common with many agencies has been delivering all services and recruiting volunteers online since the commencement of the pandemic, no longer existed; our reputation for stability with partner agencies and referring professionals (the Organisation has been operative since 1989) had been undermined and all record of our achievements over the years wiped out. We have accordingly purchased another site and transferred the domain name www.parents-aid.org.uk to it.

I rang your helpline a third time to close our account and was informed that the only refund I could be offered was one month's rental for the website. However, our trustees feel strongly that the Organisation - a small charity offering not-for-profit support services to families at risk of social exclusion - deserves to be compensated for the inconvenience and embarrassment Vistaprint's negligence has caused us and the damage done to our business over the last month. We should prefer not to have to take this matter further.

With thanks and best wishes,

Hazel E. Davies | Organising Secretary
Parents' Aid

Office: [protected]
Mobile: [protected]

Email: [protected]@yahoo.co.uk

Desired outcome: Compensation

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1:05 pm EDT

VistaPrint Credit Card Fraud after Purchase

I purchased some announcements online through vistaprint.com on May 13th, 2021. And, almost immediately after, some fraudulent charges appeared on my credit card. My credit card company notified me and I was able to cancel the card, but this is a huge hassle. And, this has happened to me before as well -- two years ago in 2019 when I made another print order for announcements from Vistaprint.com.

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2:40 am EST
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VistaPrint Photobooks printing

Last year I received Viztaprint email with special deal for photobooks. So I uploaded my works, but in proces of ordering I was noy able to finished my order. I than contacted Vistaprint support, get reply there was problem with new software and my photobok design can not be sellected. I got promise when the software is fixed, my order would be acepted and vistaprint would honor discount price. Did not hear from Vistaprint for long time. So in February I contact Vistaprint to get update on software situation. Was told I still can not have my design photobook printed (I have the same Photobook cover for mamy years) So I had to redone all my works and re-upoad it again, because NEW "BETTER" software does not now, have the option to change book cover. Whan I redone all my photobooks and re-aplod it agaim, I contacted Vistaprint with ordering my books and request of discount I was promised. But I got JUST UNBELIAVABLE "suport" . I got stupid replys, they make me feel like complete idiot. Ofcourse they made any eccuse not to accept my order. I have to say I was never treated so poorly in my life.

..."Vistaprint is Absolutely Guaranteed.
Every time. Any reason. Or we'll make it right."...hmm?

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5:32 pm EST
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VistaPrint Shirts and Banners

I have been a customer for many years and never made a complaint to them until I ordered some shirts this year. Their design team recommended shirts that did not print out clear. When I received the order, it was not clear. They never emailed me a copy of the print until I complained to multiple supervisors. The 2nd to the last supervisor I spoke to promised to send me shirts free of charge. Then I get an email from her saying they will refund me and not send any shirts they promised. So I called another supervisor and told them I do not want a refund. I want the shirts. They said since they gave me a refund, they cannot send a replacement. Then that supervisor told me that after 3 replacements, they can't send anymore. I told him that the other supervisor I spoke to never told me that. He didn't care that I had to call several times and stay on the phone for hours. I told him the customer reps were the ones who designed it incorrectly or ordered the wrong ones. It wasn't my fault. Then I received an email basically saying they band me from ordering in the future because of the complaints over the years. That was an outright lie because I never complained. This was the first time.

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VistaPrint Customer Reviews Overview

VistaPrint is an online provider of printing and marketing services primarily catering to small businesses and individual consumers. They offer a range of customizable products including business cards, marketing materials like flyers and brochures, signage, and promotional items. Additionally, VistaPrint provides digital marketing services such as website building and email marketing. Their platform allows users to design their own products or select from pre-designed templates. VistaPrint aims to supply accessible and affordable marketing solutions with an emphasis on convenience and user-friendly online ordering.

VistaPrint In-depth Review

In summary, VistaPrint is a service that offers a wide range of customizable products with a focus on quality and customer satisfaction. The website is user-friendly and the company shows a commitment to environmental responsibility. Below is a detailed review based on specific aspects of the service.

Website Usability and Design

  1. Navigation and Layout: Website is easy for navigate, even if English not first language. Categories well organized, making finding products simple.
  2. Mobile Responsiveness: Site works well on mobile, adapting to screen size for easy ordering on go.
  3. Design Aesthetics: Clean and modern design, with attractive color scheme and visuals.

Product Range and Selection

  1. Variety of Products Offered: Many products available, from business cards to marketing materials and more.
  2. Customization Options: Customization is very flexible, allowing for personal touches on products.
  3. New Product Additions: Regularly adding new items, keeping selection fresh and up-to-date.

Product Quality and Material

  1. Durability and Material Quality: Products are durable and made from quality materials.
  2. Print Quality and Accuracy: Print quality is high, with accurate colors and sharp details.
  3. Product Guarantees or Warranties: Satisfaction guarantee provided, ensuring confidence in purchases.

Pricing and Value for Money

  1. Cost Comparison with Competitors: Prices are competitive, offering good value for the quality provided.
  2. Discounts and Deals: Frequent promotions and discounts available, especially for bulk orders.
  3. Bulk Order Pricing: Bulk orders come with significant discounts, benefiting larger orders.

Ordering Process

  1. Customization Tools and Ease of Use: Tools for customizing products are user-friendly and intuitive.
  2. Preview and Proofing Process: Offers a detailed preview and proofing step to ensure accuracy before ordering.
  3. Checkout and Payment Options: Secure checkout with multiple payment options for convenience.

Customer Service

  1. Responsiveness and Support Channels: Customer service is responsive with multiple channels for support.
  2. Problem Resolution Efficiency: Issues are generally resolved efficiently and satisfactorily.
  3. Customer Service Hours and Availability: Customer service is available with reasonable hours for assistance.

Shipping and Delivery

  1. Shipping Options and Costs: Multiple shipping options available, with clear cost information.
  2. Packaging Quality: Products are well-packaged to prevent damage during transit.
  3. Delivery Timeliness and Tracking: Deliveries are timely, with tracking information provided for convenience.

Returns and Refunds Policy

  1. Clarity and Fairness of Returns Policy: Returns policy is clear and fair, with customer-friendly terms.
  2. Refund Process and Timeliness: Refunds are processed in a timely manner, reducing customer inconvenience.
  3. Customer Feedback on Returns Experience: Feedback on returns is generally positive, indicating a good experience.

Customer Reviews and Testimonials

  1. Overall Customer Satisfaction: High levels of customer satisfaction reported in reviews.
  2. Repeat Business and Loyalty: Many customers return for repeat business, showing loyalty to the brand.
  3. Common Praises and Complaints: Praises often relate to product quality and customer service, while complaints are less frequent and vary.

Environmental and Social Responsibility

  1. Sustainability Practices: Company demonstrates commitment to sustainability with various practices.
  2. Eco-friendly Product Options: Offers eco-friendly product options for environmentally conscious customers.
  3. Community Involvement and Charitable Actions: Engages in community involvement and charitable actions.

Brand Reputation and Reliability

  1. Industry Standing and Years in Business: Well-established in the industry with many years of operation.
  2. Awards and Recognitions: Has received awards and recognitions, enhancing its reputation.
  3. Consistency in Service and Product Quality: Consistently provides high-quality service and products.

Special Features and Promotions

  1. Loyalty Programs and Rewards: Offers loyalty programs and rewards for repeat customers.
  2. Seasonal Promotions and Sales Events: Hosts seasonal promotions and sales events for additional savings.
  3. Exclusive Services or Products: Occasionally offers exclusive services or products.

Security and Privacy

  1. Website Security Measures: Implements strong security measures to protect user data.
  2. Data Privacy and Protection Policies: Adheres to strict data privacy and protection policies.
  3. User Trust and Confidence: Maintains a high level of user trust and confidence.

Future Outlook and Company Growth

  1. Expansion Plans: Continues to expand its product range and market reach.
  2. Innovation and Technology Adoption: Embraces innovation and technology to improve services.
  3. Market Trends and Adaptability: Shows adaptability to market trends and customer needs.

Conclusion and Overall Rating

  1. Summary of Key Strengths and Weaknesses: Strengths include product quality, customer service, and environmental responsibility. Specific weaknesses are less evident but may include occasional delivery delays or isolated customer service issues.
  2. Final Recommendations: Recommended for those seeking quality custom print products with reliable service.
  3. Overall Satisfaction Rating: Given the overall positive aspects, the satisfaction rating is high.
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Contact VistaPrint customer service

Phone numbers

1800 431 217 1800 948 306 More phone numbers

Website

www.vistaprint.com

Most discussed VistaPrint complaints

weird add-on charges
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(opinions to this review)

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