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I just got my bill today with a 1.99 data charge. I called and asked what is a data charge and was told it is a charge for texting. I told them we have a text block on our phone and do not ever text. I told her I would not pay it and to check my previous bills and to delete all of them. She...

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So I've been looking to get an iPhone and get out of the 1.5 years I have left with Verizon. I stumbled onto this forum looking for a way out. Sure enough I read this clip out of the Customer Agreement and I saw a light at the end of the tunnel:

Our Rights to Make Changes

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After using verizon wireless for the past 10 years, I recently switched to a prepaid phone (Tracfone). I rarely use my phone and didn't want the monthly bills anymore. After having my number ported to Tracfone, I called Verizon Wireless to have my service disconnected. After 30 minutes...

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An open letter to Verizon Wireless:

Dear Sir or Madam:
As a new customer, I signed up for a Verizon Wireless Nationwide Select Family SharePlan which includes ‘Unlimited Text, Picture, Video & Instant Messaging.’ My account was opened in February 2009 and...

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I have a complaint about verizon cell phone service. I am extremely unhappy with the service and because I am past the 15 day trial period they will not let me cancel without paying almost 400.00 in early cancellation fees. They are the reason that I am past my 15 day trial. I opened an account...

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Verizon Wireless is forcing people to pay for internet service on certain phones.
Kids like the phones with touch screen and mp3 music, but they recently just added this charge. I upgraded one of my daughters phones to a Chocalate without the charge, two weeks later my other daughter...

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VERIZON WIRELESS IS ALLOWING COMPANIES TO SEND UNAUTHORIZED TEST TO MY PHONE, AND VERIZON IS CHARGING ME 9.99 FOR EACH ONE. VERIZON SAYS THAT I NEED TO CALL THE COMPANIES. WHEN I HAVE CALLED THEY ARE BOGUS. THE FACT IS THAT MY PAYMENT IS GOING TO VERIZON, NOT THESE COMPANIES THAT THEY SPEAK...

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We contacted Verizon Wireless on 7/11/08 to ask about our contract with them (up on 7/22/08) and to inquire on any termination fees associated with switching our account over to AT&T for the I Phones we were purchasing. We were told by the CSR that there would be no termination fees since...

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To whom it may concern,

These are the conversations and results of deliberate misinformation over the past couple days.

NOVEMBER 21st, 2008

Yesterday 11/21/2008 @ 7:51 am PST (16 minute call) I called Verizon to see about getting a new phone. My...

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Verizon Wireless cheats thier consumers by disabling features provided by the phone's manufacterer so they can collect more profit by forcing them to subscribe to their V Cast. I basically choose a phone for the bluetooth Object Exchange so I can exchange files from another phone or PC...

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So my husband and I opened an account with Verizon on Nov. 27th 2008. We noticed the first night that we weren't receiving service at our home. We thought well perhaps its just the location we were in and lets try to stick it out. So 14 days into the contract we receive a bill for 800.00...

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***SHAME ON YOU VERIZON WIRELESS***
I was a sales rep for verizon wireless for 4 years. I consistently met and exceeded my sales quota, maintained high percentages in their KPIs (key performance indicators), came in on my days off, and received several perfect scores on customer surveys....

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My complaint is detailed in this letter to the company:

To whom it may concern,

I don’t know if this is the proper channel to address my complaint and if it isn’t please pass it along because I will seek other channels until I’m heard. I’m...

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One of the stupidist commercials I have ever seen. The guy pours out the whole container of sprinkles. I'm so sick of this ad. I don't know who thought it would be funny but it is not....

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I signed up for Verizon to bundle with Qwest. I assumed they would send one bill and it would be deducted from my bank. I did not receive any bill. I was with them for nearly a month. At 4:30 in the afternoon my cell phone was shut off. I was not at home to use my home phone, so I had to put...

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We had four lines of mobile phone service (a family plan) with T-Mobile with NO problems for 10 years. Suddenly, loss of reception began to occur, and after almost a year of poor reception with no improvement, we decided to try Verizon's '30-day Test Drive' during which, they...

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Back in April 2008, I signed up for a "free 30-day trial" of Verizon broadband to use strictly for internet access, which I was told was available in my area. I received the equipment and within a day discovered that I'm just outside the coverage area for broadband and so this...

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October 2, 2009 – 4:50 PM EST – WWW.verizonwireless.com (called customer support)
I bought my cell phone through Verizon Wireless two years ago and went online today to use "New Every Two" and upgrade to a new Verizon Wireless cell phone. When this option did not...

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I would like to convey how disappointed in Verizon Wireless. A few months ago I purchased the blackberry pearl. Since DAY ONE I have had nothing but trouble with the piece of JUNK. I have a list of calls to your tech support and customer service a MILE long, I have done all the software upgrades...

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On 11/16/09 I received a confirmation letter from Verizon Wireless confirming that I had opened a mobile account with them. I immediately called customer service as I had opened no such account. I was told that Verizon had closed the account on 11/11/09 due to fraud. Five (5) phone numbers were...