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United Healthcare Complaints & Reviews

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United Healthcare - Not receiving my refund

Posted: 2014-08-19 by    Sidra Nikolyszyn
Complaint Rating:  0 % with 0 votes
I am still waiting for a refund check from July of 2012. I paid a doctor $1, 000 and I was only supposed to pay $20 co pay. Recently I was given a reference number of CO1401650223473 and told that I would receive my payment within two weeks. I never received it and called back. I was told a totally different story. I am so upset with United Health because of the lack of knowledge when you make a call. I just want to know what I have to do to resolve this issue. The date of service was February 7, 2012. The doctor was Mellisa Jenkins. I would appreciate your help in this matter. Thank You...
Complaint comments Comments Complaint country United States Complaint category Other

United Healthcare - Laid off permanently due to outsourcing - and problems because of that

Posted: 2014-07-03 by    moomoo918
Complaint Rating:  0 % with 0 votes
Okay so I was an employee of UHC for 2 years, we were permanently laid off at the end of June 2014 due to outsourcing of our jobs so our positions were eliminated. We were told in May that this would happen by August, 2014 -- but it happened sooner than we were told. We were summoned to a mandatory meeting and fired, promised that our supervisors would "call us" after the meeting concluded and we would be sent a termination letter in the mail as well as information about severance packages and things like insurance and what would happen to the vacation hours we added up and never took....
Complaint comments Comments Complaint country United States Complaint category Health & Life Insurance

United Healthcare - No complaints department

Posted: 2014-04-17 by    Is there anybody out there?
Complaint Rating:  100 % with 1 votes
Spoke with 3 customer service reps who sent me different directions only to learn none could answer my question. They all said it's a huge issue but there is no place to address my concern. When I asked for the forum to discuss the $600 fee that UnitedHealthCare is charging more than everyone else, they said "there is no complaint department". No place to state my issue?! No. When I said the fee was ludicrous, the customer service rep stated, "So you think you will be the one person to change healthcare?".

I can deal with a lot, but the fact that they are...
Complaint comments Comments Complaint country United States Complaint category Health & Life Insurance

United Healthcare - Nevada, Las Vegas - Deception Of Senior Citizen

Posted: 2014-01-08 by    alphonsium
Complaint Rating:  0 % with 0 votes
. After nearly two months and more than one hundred attempts to communicate my need to enrol in United Healthcare Medicare Solutions Plan #2 Shared Partners Passport. I have been lied to, deceived, ignored, and made a fool of by ignorant representatives who did not remember me or any records prior to December 7 enrolment date. As I was promised that my enrolment would be extended because of a personal crises, this outfit never once honored my pending membership, pleas for help or the National Passport Program of insurance Coverage insurance. In my opinion, this all-encompassing carrier is either...
Complaint comments Comments Complaint country United States, Nevada, Las Vegas Complaint category Health & Life Insurance

United Healthcare - PRESCRIPTION

Posted: 2013-12-30 by    Jerks 4
Complaint Rating:  0 % with 0 votes
I am a smoker. I would like to quit smoking. I made an appointment with my doctor to get a prescription for a smoking cessation drug. I called my insurance company to see what the payment would be. Guess what?? They do not pay for ANY smoking cessation drugs. Hope they do not mind paying for my CHEMO!!!...
Complaint comments Comments Complaint country United States Complaint category Tobacco Products

United Healthcare - South Carolina - Unprofessional - No follow through

Posted: 2013-03-20 by    Maggiemoo
Complaint Rating:  100 % with 1 votes
I have been with United Healthcare for over 9 years! They were given a medical bill that was submitted by my doctor 6 months ago! They still have not paid it!!! I have contacted them on this 3 times. They tell me a different story every time. I had an injection done 4 times in my back for back pain. The first three were paid for no problems, the fourth one is a problem why? No one can tell me. All I get is transfers, voicemails and different excuses! I am sick of it!!! If the insurance premium does'nt get paid they cut you off, but if your medical bill goes to collections, oh well!!!. What...
Complaint comments Comments Complaint country United States, South Carolina Complaint category Health & Life Insurance

United Healthcare - South Carolina, Myrtle Beach - United Healthcare's Illegal Practices

Posted: 2013-03-13 by    Yvette Lantrz
Complaint Rating:  100 % with 2 votes
I agree with all of you. United is the worst health insurance company I have ever had to deal with. I had Blue Cross Blue Shield, which I was very happy with. In January of this year, my company switched to United Health Care. They have made me livid in the short time I’ve been stuck with them. Let me save you a lot of time, money and frustration. Do not get involved with United even if they seem the cheapest. They run you around in circles, lie and do everything possible to not pay valid claims(guess that‘s how they save money). They are inept and unethical. Warning long post!
Complaint comments Comments Complaint country United States, South Carolina, Myrtle Beach Complaint category Health & Life Insurance

United Healthcare - New York, Manhattan - Premium paid but no access

Posted: 2013-02-02 by    Winifred Fijnvandraat
Complaint Rating:  0 % with 0 votes
The COBRA renewal for 2013 came in the mail for both Medical and Dental. I mailed it back by Dec 18th, 2012 including the premium for coverage. Errors or omissions made by the company:
1. They enrolled me under a different coverage than I selected on the application
2. On all web-sites I am shown as either not existing. or expired membership
3. No correspondence was sent confirming my renewal, yet all premiums were processed
4. I called their services number and the rep said it would be corrected, no response in 3 days
5. I e-mail back and the written response...
Complaint comments Comments Complaint country United States, New York, Manhattan Complaint category Health & Life Insurance

United Healthcare - can't get a answer

Posted: 2012-11-21 by    Kim Ashbrook
Complaint Rating:  100 % with 1 votes
I have been seeing a pain Doctor for at least 8 years. One retired, The next one we didn't get along.So he wrote a letter saying I was no longer his patient.My case has been in review -started on the 24 of Oct. They said they didn't get it.Sent again 6th of Nov. It has been in review all this time. I then was told I would have an answer by Nov.20th. Still no answer it's now end of the day for the 21st. I have had 4 lower back surges and 3 on my neck last one May 17 2012. What do i do? Kim...
Complaint comments Comments Complaint country United States Complaint category Health & Life Insurance

United Healthcare - Prescription coverage

Posted: 2012-11-20 by    MammyMotz
Complaint Rating:  0 % with 0 votes
Today we went to pick up second refill of chemo medicine only to be told by Walmart that United Healthcare has put a block on the refill and that the medicine will have to be ordered from California and shipped to Kentucky overnight (doubtful). He needs his next treatment beginning tomorrow so our pharmacist asked for a over ride to allow this refill and mail order the remaining treatments. They refused. It will still cost us the same amount either way, so that tells me that United Healthcare will save money and my husbands cancer treatment plans will be interrupted and they really could care less....
Complaint comments Comments Complaint country United States Complaint category Health & Life Insurance

United Healthcare - They Don't Care

Posted: 2012-09-09 by    JaiJai
Complaint Rating:  100 % with 1 votes
Several months ago my doctor informed me that Singular would be coming out with a generic brand. As a result, I should be able to save some money. Around the first of August when I went to my pharmacy to refill my Singular/generic prescription my copay was $20.00 a tier 1 medication via United Healthcare. I was able to save $30.00 dollars, normally without the generic, my copay would have been $50.00. My dilemma, this month (September) I once again went to refill my Singular/generic prescription and was informed by my pharmacy, the copay would be $50.00. I was certain a mistake had been made, because...
Complaint comments Comments Complaint country United States Complaint category Health & Life Insurance

United Healthcare - Awful Service

Posted: 2012-08-01 by    mlm123
Complaint Rating:  100 % with 1 votes
I have never in my life dealt with a company as incompetent as United Health Care. Denying claims while investigating a preexisting condition that does not even exist. All doctors have submitted requested info over and over, and UH deny receiving the information over, and over. Everyday when I call to get an update, and of course never get the same rep, they all tell me something different. It is a shame you pay so much for health insurance, and they take your money, and try to hold onto theirs as long as possible, just to make their pockets bigger! Disgusted!!!...
Complaint comments Comments Complaint country United States Complaint category Health & Life Insurance

United Healthcare - Charging for services not used

Posted: 2012-07-18 by    Cipronet
Complaint Rating:  0 % with 0 votes
I purchased United Health Care in March. I am a retired single female. I added 2 extra one for sneakers other dental which would be 50 dollars a month I wanted it taken out of my social security. They sent me envelops and I called my agent and he assured me it was taken care of and to do the 50 dollars and from then on it would be taken out of my social security. Last week I received envelopes again and called my agent. He said they messed up and I owed them 200 dollars. I told them I had not used the dental and I had gotten only 3 times to sneakers. I told them I didn’t think I owed them...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

United Healthcare - Health Care costs in general

Posted: 2012-06-20 by    JennyAlb
Complaint Rating:  0 % with 0 votes
I am unsure as to why I even have health insurance at this point! My husband and I pay approximately $600.00 A MONTH for health insurance from United HealthCare...When my husband needed to have a CT Scan we go to the dr and they tell us we have to pay $300.00 TODAY for the test...I'm sorry what is my insurance for? Then he had to go to the hospital for another test and they tell us we will have to pay $500.00 that day for the test! OK AGAIN, what exactly is my $600.00 a month covering???? I still pay a co-pay every time I go to the dr. If we were on welfare we wouldn't have to pay a dime!...
Complaint comments Comments Complaint country United States Complaint category Health & Life Insurance

United Healthcare - Florida, Miami - will not pay medical bill

Posted: 2012-02-15 by    upset and frustrated96
Complaint Rating:  0 % with 0 votes
I had a procedure done at baptist outpatient facility by my cardiologist who's a network participant doctor with united healthcare and now united healthcare dosn't want to pay because no authorization was issued by them and it was done at a facility that they dont cover even though baptist is a participating hospital on other medical plans with united healthcare!! my health plan is a ppo which allows me to go to most doctors of my choice but i dont recall not being able to go to the facility of my choice!!! this is a new health plan we have at work!!! and in my current condition of being...
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Health & Life Insurance

United Healthcare - Pattern of Denying Clains

Posted: 2012-01-08 by    Sick of Greed
Complaint Rating:  100 % with 5 votes
In my 50 year working career, the worst customer service and claims processing experience has been with United Health. For the first time, dental work such as a simple crown has been totally denied as "unnecessary". This after the company refused to return my medical savings proceeds claiming it was for a different year. Fact is my company had changed benefits management companies in mid year. United Healthcare refused to make a simple call to verify the benefit year. I believe there is a pattern of encouraging customer service to deny, obstruct and throw as many hurdles as possible to...
Complaint comments Comments Complaint country United States Complaint category Health & Life Insurance

United Healthcare - AARP

Posted: 2011-09-26 by    J R W
Complaint Rating:  100 % with 1 votes
Why does United Heaalthcare NO LONGER put AARP in their advertisements? Is it because AARP no longer represents the feelings of seniors....
Complaint comments Comments Complaint country United States Complaint category Other

United Healthcare - Problems with the processing of claims

Posted: 2011-06-07 by    Incik
Complaint Rating:  0 % with 0 votes
Three times last year after we had reached the out of pocket maximum required by our plan, United Healthcare began processing our claims as if the limit had not been met. It took many hours to be able to resolve this matter. In the meantime the doctors who had provided the services began billing us for what they thought was our portion of the charges. It is hard to understand why the processing system does not show when a person has reached their out of pocket limit when claims are being processed. Even efforts through my company arbitrator did not resolve the issue because they took the answer...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

United Healthcare - Texas - denial of claims

Posted: 2011-05-24 by    kh4355
Complaint Rating:  100 % with 3 votes
United has denied numerous claims based on a 3rd party reviewing the claims. However, they refuse to give the reason for denial which prevents the doctor's office from correcting the problem or from appealing. That is against the Provider Agreement the insurance company signed. The 3rd party, meanwhile, are paid a percentage of claims they find a reason to deny. The doctor cannot successfully appeal and continues to file the claims "incorrectly" resulting in even more denials. Someone needs to file a class action lawsuit against United....
Complaint comments Comments Complaint country United States, Texas Complaint category Doctors

United Healthcare - Horrible website

Posted: 2011-05-18 by    Csuskind
Complaint Rating:  0 % with 0 votes
I am trying to find a facility for MRI urgently, . after one hour on sat that is the only time that I have available for do my personal cares. I end of with nothing. Myuhc.com has my old record which does not do anything that the site won't allow me to do anything with the old ids and won't allow me to enter new log in. I wasted my precious hour for nothing. add insult to the injury, you can't find a place to put in a complaints. so do not use UHC for anything. they are the worse of kind for service....
Complaint comments Comments Complaint country United States Complaint category Online Scams

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