Complaint Rating:

I have been trough DFW airport in September and again in November. Prior to September, I had no problems with TracFone service at the airport. Beginning in September, I have not been able to get service even though I have tried to use the phone in four different terminals.

After...

Complaint Rating:

My tracfone stopped charging, so I ordered a used one off ebay to get the battery. (I did buy a new one and deactivated the old one). The phone came and I tried to activate it on-line and was unable to. The 800 number said that I needed to purchase airtime to activate the phone, so I did, on-line....

Complaint Rating:

Two months ago I ordered a TracFone from their web site and after trying four phones, have still not been able to get service in my area. The web site first asked for my zip code, then displayed several phone that would work in my area. The first one I received was an LC3280. I activated the...

Complaint Rating:

For about two years, my Tracfone worked great, so I told my girlfriend to get one. We had a few issues with hers. All the customer service people sounded like they are from India. It took many hours to fix simple problems via phone, so I tried the website.

Most recently, both...

Complaint Rating:

I used TracFone for over three years and I highly WOULD NOT RECOMMEND IT to anybody. You have to keep all your receipts and scratched off cards that you use to add minutes. If the cards don't work, and most of the time THE CARDS DO NOT WORK, they will put you through days of wasted time...

Complaint Rating:

Tracfone has consistently recorded up to double 'units' (minutes) on my dialed and received calls. I have called them repeatedly about the issue. Speaking to three different tech reps over the past three months, I have provided details on the number of units I began with on date 'x',...

Complaint Rating:

If you wake up one morning to see that you unknowingly made a 15.5 hour phone call, you can get back 70% of your minutes if you talk to at least four of their phone Reps and two of their Supervisors for a cumulative five hours. Remember to keep a copy of all three interaction numbers, the case...

Complaint Rating:

Are you retired? Do you have time on your hands? If so, buy a TracFone pre-paid cellphone and spend hours of your time talking to incoherent blithering with a Service Representative south of the border. Nothing could be more rewarding than buying a Christmas Gift to help a destitute friend,...

Complaint Rating:

Tracfone - www.tracfone.com

Here is the e-mail I sent to Tracfone:

After 3 attempts, I finally got through to a "service" rep. on 9/11/07. Could not hear her at all--too much background noise and she came through very quietly. This was the case on a friend's...

Complaint Rating:

We have had 2 Tracfones for 4 years. We finally got disgusted with their latest rip offs and no customer service and we are dumping them for a better cell phone service.

They ripped us off for $20 when we first signed up using KMart. The KMart store manager nor us could get...