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TracFone - Florida, Miami - Fraud - switched my phone number to someone else

Posted: 2014-06-27 by    Deloris T
Complaint Rating:  100 % with 1 votes
I have been a customer of tracfone for approx 4 years. I am a prepaid customer and buy minutes and time as I need them. On 6-24 my phone stopped working. Called customer service and found out they had switched my phone number to someone else and changed my status to inactive so I can't make or get calls. I did not contact tracfone and I did not request any change. Advised I never authorized the change nor did tracfone contact me in anyway about this. So the person stole my phone number and my service was cut off and tracfone says sorry, they can't do anything about it. This is pure FRAUD....
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Mobile/Cellular Service Providers

TracFone - Customer service, agents, and support

Posted: 2014-06-24 by    WD95035
Complaint Rating:  0 % with 0 votes
I reactivated my tracfone phone which prior to reactivation had over 900 minutes. I am a long term customer of tracfone and in the past experienced very had good customer service and support. This was not the case here. The Cebu Call Center and in particular Jolly Lao - Supervisor was so RUDE and lacked or had No Customer Satisfaction orientation She informed me that since I missed the reactivation by 1-2 days she was not able to provide any further assistance. Here supervisor REFUSED to get involved and get on the phone to provide Customer Satisfaction obviously due to the poor phone management...
Complaint comments Comments Complaint country United States Complaint category Other

TracFone - Airtime minutes adding

Posted: 2014-06-19 by    Kristy Bevins
Complaint Rating:  100 % with 1 votes
I called a tracfone agent to add minutes to my account. I told them about issues pertaining to my phone and gave them my serial number they added the minutes to someone else's phone. Minutes I purchased. Then when my minutes never added to my phone I realized there was a problem. So I called a tracfone agent, asked to speak to a manager and she told me they would reissue my minutes after they sent me a new SIM card. Because it wasn't my fault the minutes were added to the wrong number. When I received my SIM card in the mail I called to add the minutes and they told me they could not add...
Complaint comments Comments Complaint country United States Complaint category Other

TracFone - Bad policy

Posted: 2014-05-25 by    Janice Williams 8389
Complaint Rating:  0 % with 1 votes
Bought a new services card from Walmart to reload a phone. Call customer service to load minutes, was told minutes were added and to start a google account. I did these things and then was told that the phone was still deactivated. I call customer service back only to be told "oh I am sorry, your card was used to activated another phone " which isn't mines. I ask what do we need to do to get my money and was told that the policy was that nothing could be done. That I need to count it as a loss. I ask for a complaint department and was told they no such department and that the policy...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

TracFone - audio ads on phone

Posted: 2014-05-22 by    Bentley2007
Complaint Rating:  0 % with 0 votes
Three times in the past 2 days, while using my phone to play Words with Friends, an audio ad has started playing out of nowhere. I shut down all programs and it kept playing. I turned the volume off, and it kept playing. I had to turn the phone off to get it to stop. I was so angry I didn't listen to the ad, but I caught the word Verizon. Has anyone else had a similar experience?...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

TracFone - Horrible customer service

Posted: 2014-03-16 by    bad service2014
Complaint Rating:  0 % with 0 votes
Tracphone sent me two new sim cards because their reps couldn't figure out how to transfer my current number. Everytime they sent a new sim card it had a different phone # not the number I was transferring. They do not even know how their system works!

I will throw phone away once these minutes are gone ( that is if I can even make a call) Do not do business with this company!
Walmart is partially to blame for allowing these types of unqualified vendor's in their stores....
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

TracFone - phone does not work

Posted: 2014-03-07 by    Sherrinc
Complaint Rating:  0 % with 0 votes
We bought a Tracfone Big Easy phone for a senior citizen family member who had trouble with the smaller button on phones.
First of all we looked on Walmart for Straight Talk and they had one however they said it would not work in our area
I then went on the Straight Talk site ( owned by Tracfone) and THEY said that it WOULD work in the area.
OhhKayy...
We then went to the Tracfone site where this same phone was for sale and, after punching in the zipcode, the phone came up that it would work in the area, so - dummies that we are - we ordered the phone.
After going...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

TracFone - replacement phone

Posted: 2013-12-18 by    Nancy Barfield
Complaint Rating:  0 % with 0 votes
Talking to customer service is like talking to a computer. There is no thinking going on. I spent 11 days without a phone because my defective one was being replaced. The first person I talked to, mailed me a new phone. The next 2 people tried to activate the phone, but were ineffective. The third person discovered that the new phone had a new SIM card installed with a number different from the one I was replacing. It took another 4 days to receive a new SIM card. And, of course, all of my contacts have to be manually reinstalled. This service is very frustrating. The service reps do not speak good...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

TracFone - False advertising International Long Distance

Posted: 2013-09-16 by    NormT
Complaint Rating:  0 % with 0 votes
Although their website (http://www.tracfoneild.com/destinations.aspx) states:
"International Destinations include cities within the countries listed below. " and Belgium (32) is one of those countries listed you cannot make calls to landline telephones in city code 71 (Charleroi). I have been through repeated calls to Customer Service (Ghana and corporate) and have been simply told that we do not provide service to that city code. (There may be others but that is one of the ones that I want to call) I filed a complaint with the BBB Miami and today a rep from Tracfone called me back...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

TracFone - California, Buena Park - Sears Ad - triple minutes TracFone - double

Posted: 2013-08-02 by    Had It With Sears
Complaint Rating:  0 % with 0 votes
I saw an ad for a TranFone that said triple minutes for the life of the phone and I asked the sales guy about it and he said I would get triple minutes. When I activated the phone, I was told that phone only has double minutes for the life of the phone. When I complained, their idea of fixing the problem was to give me a $20 phone card. I complained to the main office and all they do is send me the same form letter over and over and said to continue to work with the Buena Park store and the problem with that is, the Buena Park store doesn't want to do anything about it....
Complaint comments Comments Complaint country United States, California, Buena Park Complaint category Other

TracFone - Florida - terrible customer support/service

Posted: 2013-07-05 by    getupandgo2
Complaint Rating:  100 % with 1 votes
Bought a tracfone at Walmart to call a landline number in Germany. Although the instructions indicated it would work overseas, it did not.
Then the nightmare began. Spent upwards of 45 minutes on hold on 3 separate occasions to no avail.
In the interim, I returned to Walmart for help but they were not about to refund me anything but the cost of the phone $10. I had $30 worth of useless minutes they didn't seem to care about. They did, however give me the number of a person named Joan at Tracfone who was very sympathetic at first and vowed to help me get the issue resolved. She...
Complaint comments Comments Complaint country United States, Florida Complaint category Mobile & Cell Phones

TracFone - Florida - Tracfone Sucks

Posted: 2013-05-06 by    aaawful
Complaint Rating:  100 % with 2 votes
I've been with this company for just a week and all i got is headaches!. Such terrible business i've encountered in my life. It took about 3 days just to activated and get my phone going. Talk to numerous representatives who could barely understand my language. And now, here I am on the last straw. My phone got deactivated, call customer support and till now could not to anything about it. all i got are plain excuses just to brush me off the phone. Could you please do your job with haste?....
Complaint comments Comments Complaint country United States, Florida Complaint category Mobile/Cellular Service Providers

TracFone - Florida, Miami - Absolute disaster

Posted: 2013-04-30 by    John-Michael
Complaint Rating:  0 % with 0 votes
I had been having to call customer service about once a month. My cell phone service was not working more than it was. I had spent more time talking to customer service on someone else’s phone than I spoke to people on my phone. Then they screwed up my account even worse: lost my minutes, days, even my phone number. They kept telling me they could not recover the information and do not give refunds. After four or five phone calls totaling four or five hours, and being told to call back again tomorrow- I filed a complaint with the Better Business Bureau. It took nearly two months to get a response....
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Mobile/Cellular Service Providers

TracFone - Wyoming - angry indian representatives

Posted: 2013-01-14 by    Sexy1
Complaint Rating:  0 % with 0 votes
i called tracfone to ask if i could put money on my account and the lady screamed NO i said excuse me. she said no tell me your credit card number i gave her it and she hung up. later then the police came to my hoise and tried to say my 16 year old prank called tracfone. for all i know the lady may have been 16...
Complaint comments Comments Complaint country United States, Wyoming Complaint category Mobile & Cell Phones

TracFone - customer service

Posted: 2012-11-30 by    do not buy tracfone
Complaint Rating:  100 % with 1 votes
I purchased a new cell phone 3 months ago and have not been able to use it yet. It came with a bad battery that will not stay charged longer then a few hours. I called the company(tracfone) and they have guaranteed my on THREE different calls that I would have a new one shipped to me in 5-6 days. Well, here I am 3 months later and still no battery. I have been paying for a service and have not been able to use it yet....
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

TracFone - Stay away from these guys

Posted: 2012-09-27 by    Lirinake
Complaint Rating:  0 % with 0 votes
Purchased a Tracfone from Home Shopping Network and have experienced nothing but frustration. When I was told that verizon released my present cell phone number i activated my new tracfone. Everything seemed great and I completed a number of calls but soon discovered that my incoming calls were going to my old phone. Some texts came to my new phone but some came to my old phone. I have tried to rectify this problem over the last 3 weeks. Each attempt has left me more infuriated. You can not get results unless you have an adequate amount of free time to be put on hold and redirected to department...
Complaint comments Comments Complaint country United States Complaint category Products & Services

TracFone - Florida, Miami - Awesome

Posted: 2012-07-09 by    Corp.Kurt
Complaint Rating:  0 % with 1 votes
I see so many people complaining on here, but I don’t think you guys are going to the right people to get help. I do have a TracFone. Every time something is wrong with it, I give it a try to send an email to this address and the people working these emails are wonderful, and they were able to fix my issue. Try it. The email address is TF.CorpResolutionTeam@tracfone.com. Send them your name, cell phone number or serial number and they will help you....
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Mobile & Cell Phones

TracFone - Doesn't take responsibility for website issues

Posted: 2012-06-16 by    Deserved
Complaint Rating:  0 % with 0 votes
I was buying some airtime time to add to my TracFone. I selected the $19.99 60 minutes/90 days option and proceeded to enter my card information and such. Everything went smoothly, but after I just confirmed the purchase, it billed for the $9.99 one with only 30 minutes and 30 days. I know it was not a user error either because I remember distinctly looking at the final price with tax and whatnot factored in. It was $21.53. I even saved the final $9.99 receipt page (using Mozilla Archive Format with faithful snapshot enabled) and then clicked back and it showed me the same $21.53 that I selected.
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

TracFone - won't refund my money

Posted: 2012-04-03 by    EmilyHam
Complaint Rating:  100 % with 1 votes
The service at Tracfone is ridiculous. I purchased a phone, and it was a piece of junk. I got a replacement phone from the retailer, and that was a piece of junk too! I called tracfone and they wouldn't let me upgrade to a different phone but sent me another piece of junk LG220C. So, now I have had three of these crap phones and none are any good. I just got off the phone with tracfone AGAIN, and they refuse to help me upgrade and they won't refund my money. What a bunch of crap! Now, since I have over 700 minute accumulated, I have to stick with these jerks or lose that time. This phone...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

TracFone - Phone service and customer service

Posted: 2012-03-26 by    Jeanette v
Complaint Rating:  0 % with 0 votes
I am wondering why they are still in service. I was told about 4 months ago when I didn't get my minutes that it was my phone because it was so old (bought in 2009) that I needed to buy a new phone. Was transferred over 5 times and on hold for 2 hours.. Supervisor said they would not do it again (give me my PAID minutes) that I had to buy a new phone. Then I tried to cancel service on Friday and was till charged on my credit card beause their website didn't cancel all 3 of my phones. I am now on hold over and hour again, they refuse to reimburse my charges and tell me I have to call back...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

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