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The Brick Complaints & Reviews

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The Brick - Dining Set Furniture

Posted: 2014-11-13 by    ESG of ontario
Complaint Rating:  0 % with 0 votes
The dining furniture we ordered that was delivered to our house on November 8, 2014 is of very poor quality and workmanship which was totally different from the quality of the furniture that was on display at their store. One of the reasons we bought this furniture is because of its good quality and visual appeal when we saw this product at their store in William Kitchen Rd Scarborough, however we are very disappointed and felt cheated after it gets delivered to our house, unpack the boxes and have it assembled. The quality of the furniture we received was very bad--too far off from their display...
Complaint comments Comments Complaint country Canada Complaint category Furniture

The Brick - Strange clauses to escape dedumption of Warranty

Posted: 2014-10-17 by    Sivaplv
Complaint Rating:  0 % with 0 votes
Full Circle Protection Warranty was sold with false promises and while redeeming the warranty cost after no claims, The Brick is preventing from us to redeem it with several restrictions which were not told to us while selling the warranty and some of those restrictions are fine printed on the last page of the warranty folder. Some are nowhere to be seen....
Complaint comments Comments Complaint country Canada Complaint category Furniture

The Brick - false advertising

Posted: 2014-09-21 by    grandmaBetty
Complaint Rating:  0 % with 0 votes
On Thursday Sept 18/2014 I received two different flyers from the Brick (The Brick Clearance Centre) other The Brick Grand re-opening. On Saturday September 20th 2014 I arrived at 20 Ashtonbee rd The Brick location mentioned at 3 am to be in line up. At approx 8:40 first manager arrived.He told us that he is not sure if his location would be drawing the to that he was supposed to be receiving a phone call from head office at 9:30, at 8:50 he came out with other person gave each person ballet and pencil and repeated his speech I asked him why in flayer it states Saturday Only be in line before 9:00...
Complaint comments Comments Complaint country Canada Complaint category Other

The Brick - Interest rate

Posted: 2014-05-01 by    Jakov Matulic
Complaint Rating:  0 % with 1 votes
I have tried to pay off my brick balance with my visa which has a interest rate of 11% while the brick's interest rate is 29.90%.
The Brick will not let me use my credit card to pay my balance they will only allow payment by cash or debit and by cheque.
Although you can use any type of credit card to make purchases at the Brick. From a monthly payment of 60.00 dollars they take 40.89 dollars in interest. Why is this legal for the Brick to stop an individual to pay a owed balance with any other credit card?...
Complaint comments Comments Complaint country Canada Complaint category Credit Cards

The Brick - Worst Company Everrr

Posted: 2014-02-11 by    ToniaLB
Complaint Rating:  0 % with 0 votes
Ordered bed for my daughter was suppose to be delivered for Chritsmas it is now February 11 and I'm still waiting for pieces to my bed so i can assemble the bed. My daughter has been sleeping on a mattress on the floor because I've had to order for missing pieces 5 times now. The salesman scammed me into paying $60 for delivery because he said it was too big for delivery even though I have a truck i said I could do it myself. When the pieces got here i could've fit those pieces into a smart car they were so small. When I call to CS to find out where my pieces are they keep transferring...
Complaint comments Comments Complaint country Canada Complaint category Furniture

The Brick - Won't return mattress even within a week of purchase

Posted: 2013-11-20 by    Bal84
Complaint Rating:  100 % with 1 votes
Bought a matress on 14 oct 2013 with all the million reassurance and satisfaction, 180 days return promises etc. Matress is very hard and firm tried for one night and woke up with stiff and aching back, went back to Brick within the very first week and wanted to exchange the matress. Brick said that, we would have to pay the return shipping which is somewhere $60-70 and will pay shipping for the new matress also the one we will exchange. Frustrating part is that, we were told that, if we get a Brick credit card and purchase on it the shipping will be free on anything we buy so I ended up getting...
Complaint comments Comments Complaint country Canada Complaint category Mattresses

The Brick - British Columbia, Coquitlam - unable to get proper warranty service

Posted: 2013-09-06 by    A Painter
Complaint Rating:  0 % with 0 votes
I first tried to return coffee tables that were peeling, they were not cheap tables, I was told there were no refunds I was then asked to call for warranty service the rep came to our home (for the sofas) he advised me to purchase a stain pen to repair them they were a month old at this point for $750.00 I expect wood not colored crap!!! furthermore, the sofa cushions are sinking within 7 months we are not that heavy of people also the arm of the sofa is loose they sent a guy to look at the product the only thing in his order was the arm so are only going to repair the arm, I have to start the whole...
Complaint comments Comments Complaint country Canada, British Columbia, Coquitlam Complaint category Furniture

The Brick - Ontario, Sudbury - Unable to get service on an extended warranty product

Posted: 2013-08-15 by    Hal Hogan
Complaint Rating:  0 % with 0 votes
Purchased a sofa from the brick with the extended warranty..it's a sofa with power recliners on either end...the electronic PAC seems to be broken as neither lazy boy will rise...phoned the Brick a month ago & still haven't received a call from the technician..it's now been a month! Very poor customer service from the service department at the brick...first they blamed the tech..now they say they don't know if he's away or in hospital or whatever...are you telling me they only have one tech & that they can't contact him?!?! What's the point of buying an extended...
Complaint comments Comments Complaint country Canada, Ontario, Sudbury Complaint category Furniture

The Brick - Ontario, Windsor - NAVY RECLINER

Posted: 2013-07-22 by    theresa m leblanc
Complaint Rating:  0 % with 0 votes
MY NAME IS THERESA LEBLANC
THEY HAD GIVING ME A WORK ORDER #67291
THE SALES INVOICE # 062424F0500001
. I ALREADY WROTE TO YOUS AWHILE AGO BUT DIDN'T GET ANY RESULTS ABOUT MY COMPLAINT SO I THOUGHT I WOULD TRY AGAIN. THANK YOU IN ADVANCE!!!
I PURCHASED A NAVY RECLINER IN JUNE 2012 .NOT EVEN A YEAR GOES BY AND MY RECLINER IS FALLING APART. I'M A SENIOR WHO LIVES ALONE AND IM VERY CAREFULL WITH MY FUNITURE.I WENT TO THE BRICK TO COMPLAIN BUT THEY TOLD ME .THEY WILL NOT DO ANYTHING FOR ME. BUT I HAVE PURCHASED A FULL 5YEAR WARRANTY AND CONSTRUCTION WARRARENTY...
Complaint comments Comments Complaint country Canada, Ontario, Windsor Complaint category Furniture

The Brick - British Columbia, Williams Lake - HORRID Customer Service

Posted: 2013-06-04 by    hayleyskea
Complaint Rating:  0 % with 0 votes
I went in to the Brick and ordered a dishwasher. I confirmed TWICE that she order it is white. It arrived in stainless steel. When I phoned the store to advise them of their mistake, all they said was "oops" and never once did I receive an apology. I asked that the manager phone me back and a short time later, the same girl who sold me the dishwasher phoned me back and I could hear the manager in the background- he obviously did not want to deal with me. I did not think that was professional at all. After being told I would have to wait another week for my new dishwasher to arrive, I asked...
Complaint comments Comments Complaint country Canada, British Columbia, Williams Lake Complaint category Appliances

The Brick - Ontario, Markham - Terrible service and warranty

Posted: 2013-02-27 by    Jaspreet Ahuja
Complaint Rating:  100 % with 1 votes
Purchased a "Cindy Crawford" sofa set last year with 5 year extended warranty. Upon opening the sofa set found that the legs have deep cracks running down the middle. Called their service department who sent out a person for assessment after 30 days. Didnt hear back from them for 3 months. When I followed up I was informed that the cracks were assessed as regular wear and tear and hence not replaced.
1) When I was sold the warranty, I was told that all wear and tear was covered?
2) Why did no-one call me back and let me know what was the assessment?
3) If the goods...
Complaint comments Comments Complaint country Canada, Ontario, Markham Complaint category Furniture

The Brick - Ontario, Edmonton - warranty issue

Posted: 2013-02-13 by    beakie
Complaint Rating:  0 % with 0 votes
Purchased bonded leather (suede) sofa & love seat Sept 2011.
Sofa material "de-bonds" June 2012, is physically inspected & replaced under Full Blanket Warranty, Sept 2012.
Sofa material "de-bonds" again, Jan 2013, is visually inspected & determined to be "mis-use" case closed, no compensation.
Complaint lodged, manager reviews and determines $200 can be offered as re-imbursement.

Same problem, treated differently each time. Sofa should be replaced as it was the first time, or equal value offered to replace sofa & love seat with items...
Complaint comments Comments Complaint country Canada, Ontario, Edmonton Complaint category Furniture

The Brick - Ontario, Toronto - Full coverage Warranty useless

Posted: 2013-01-30 by    Concerned Joe
Complaint Rating:  50 % with 2 votes
So if anyone is reading this and trying to buy furniture from the Brick, Dont. Or do not buy the extended warranty from Trans Global Warranty Corp. When you are buying the furniture, the sales people will tell you anything to make the sale. Once something happens to the furniture, they will weasel way out of repairing the furniture. Just happened to me today, After being told that our warranty cover even cigarette burns, (Our sofa was bonded leather) I bought the coverage. When I called about today a bubbled/ripped leather, they told me that I was lied to by the Brick sales people and the warranty...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Furniture

The Brick - brick return policy

Posted: 2013-01-30 by    davek22
Complaint Rating:  100 % with 1 votes
WE have over the last 15 spent over $15, 000.00 dollars on Furniture appliances etc. Last sept we bought some bedroom furniture and mattresses a free 50" plasma 3d tv came with it for free. WE had the stuff delivered and we unpacked all the furniture except the TV we just looked at the box which was undamaged . We put the tv in an unused room in our home. We didnt need a tv had 3 plasmas already. So out of sight out of mind . Well one of our sons comes over and asks about the tv he wants it. So we open the box and take it out . When we pull back the protective screen cover we see a long crack...
Complaint comments Comments Complaint country Canada Complaint category Products & Services

The Brick - British Columbia, Abbotsford - Absolutely NO Customer Service

Posted: 2013-01-07 by    csmanager
Complaint Rating:  0 % with 1 votes
The Brick, Abbotsford Stay away!!! No Customer Service, Damaged Product.

We purchase a TV Console/Entertainment unit on Dec 23, 2012 as we looked everywhere for a glass door unit for our components. The sales man processed our order and we chose to pick up and were told it would be available Friday Dec 28, 2012. Sales man was unsure if it was knock-down or fully built as we needed to know which vehicle to bring. I called 3 times on Friday Dec 28 and was lied to everytime…11am was told the trailer would be finished in 2 hrs. 4pm was told it was technically there, but not off...
Complaint comments Comments Complaint country Canada, British Columbia, Abbotsford Complaint category Furniture

The Brick - Saskatchewan, Yorkton - Not replacement

Posted: 2013-01-05 by    jenson_s
Complaint Rating:  100 % with 2 votes
Hey,

I bought a TV 40 inch on 22nd December and when I went there again(2nd Jan 2013) to upgrade to a 60 inch one (same company same specs), they said they can't replace/upgrade the product because its out of exchange period(7 days). When I bought the product they said please don't come on boxing day to replace or anything because they are very busy. The manager is very rude and he said buy a 60 inch TV if I want, they wont replace it. Guys please please stay away from the Brick, worst customer service ever. I never recommend to anyone....
Complaint comments Comments Complaint country Canada, Saskatchewan, Yorkton Complaint category TV, Music & Video

The Brick - Poor Quality of Furniture & Service

Posted: 2013-01-03 by    RedDeerian
Complaint Rating:  0 % with 0 votes
Purchased a sofa, love seat, big screen TV, wall attachment, extended warranty for the furniture and other bells and whistles. The company delivered the furniture to my home on three different occasions. There were weeks wait in between deliveries for the furniture had to come from another city. All three times that the delivery (furniture) arrived, the sofa and love seat were in damaged condition and I refused to accept it. My husband and I paid good money for the items and expected new product. Finally, two months later, we received a non damaged set of furniture.
Eight months later, the...
Complaint comments Comments Complaint country Canada Complaint category Furniture

The Brick - Ontario, Richmond Hill - Bait and Switch

Posted: 2012-12-26 by    kleung21
Complaint Rating:  100 % with 1 votes
Just got back from the Richmond Hill brick at 7 AM. Went to get a 22 inch LED TV advertised on the front page of the brick flier.The flyer listed the price at $88 and their system is still listing it at $158. System showed 4 in stock.

Sales agent wanted to sell it to me at the flyer pricing (he is new - first day on job?) but the manager said that they required you to line up before 6 AM to get token from them to get the Boxing Day flyer pricing.

Said they would not able to accommodate me even though the system showed TVs in stock at the store. Also, The stock was...
Complaint comments Comments Complaint country Canada, Ontario, Richmond Hill Complaint category Furniture

The Brick - British Columbia, Surrey - Quality, Service

Posted: 2012-11-28 by    lex11men
Complaint Rating:  0 % with 0 votes
I bought a bed frame on Sept, 2012 and just after a week the frame is making an uncorfortable noise every time you move. Even just turning your body slowly still.
I made a complain and they send a technician on Oct 24. They said they going to order a parts to be able to fix it. So I waited, but it is really getting very uncomfortable using our bed, so I called back, Nov 28, to follw up, but they said they are still waiting for authorization. I ask them to where can I return the product they said they cannot re3fund my money because it was already after 7 days.
Can you help me about...
Complaint comments Comments Complaint country Canada, British Columbia, Surrey Complaint category Furniture

The Brick - British Columbia, Salmon Arm - lack of communication and care towards our situation

Posted: 2012-11-17 by    ruth p
Complaint Rating:  100 % with 2 votes
On September 4th, 2012 we went to the brick where we purchased a sofa, love seat, chair and a Inglis washer and dryer. I had given them instructions as to when we could receive the furniture and appliances as we were moving into a new place and i got a call from them to deliver a few days earlier and had to call and tell them that we can not accept them as we do not move in for a few days. On the 22nd of September we decided to go and pick up the furniture and appliances as they would not be able to deliver them for about 5 days, when we got there we were told everything was there and it turns out...
Complaint comments Comments Complaint country Canada, British Columbia, Salmon Arm Complaint category Furniture

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