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I purchased a Maytag refrigerator from the Brick on April 24th, 2007. I was given an estimated delivery date of May 5th. Is it now June 3rd, 6 weeks later and I am still waiting for a fridge. Even worse, I was just informed today that the model of fridge I purchased has been discontinued...

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We purchased a couch on and two chairs on April 16th 2006 from the Brick at 3451 Sunridge Way N.E. Calgary, Alberta we were told 4 to 6 weeks for delivery. It has now been 12 weeks and we still have no chairs. We were told that the furniture would be delivered on June 14, 2006. That day came...

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A copy of Email to The Brick:

THE BRICK
16930-114 Avenue
Edmonton, AB T5M 3S2
Fax: 780-930-6298
westrvp@thebrick.com

Dear Mr. Vice President,

Hello there. My name is Roslyn Allen. I recently purchased nearly $4000 worth...

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The following correspondence was sent to the recipients Aug 25 and I still have yet to receive a reply. THINK TWICE BEFORE YOU BUY FROM THE BRICK!

Sent to: president@thebrick.com and the Regional Vice President, West at The Brick Head Office

I am forwarding to you...

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The following email explains my complaint. I have sent this to various executives at the Brick and I am not getting a response.

I sent this note originally on May 2nd after we received the wrong colour chairs as I describe below. I deal with Natasha at the Brick superstore in...

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If i actually do receive this couch that i ordered in April, it will be the last purchase i ever make at the brick. Still waiting to even see it, kept getting told one more month one more month. Now they say its in transit but can't guarentee when it will be in????????

We...

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I will never shop at The Brick again!!! Be warned about the Full 5 year Blanket Coverage for furniture, its nothing but a scam. Brick will not honor it because they are professional scam artists. I was also told like many others complaining on this site that i would have to pay out of my own...

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When initially signing up for Brick credit card, I signed electronically and was not shown the screen monitor. No explanation was given to me as exactly what I was signing. 2 months later, I notice I am being charged for payment protection plan coverage, and that I had signed for this. Not made...

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I am so absolutely sick and tired of people treating me with zero respect when I am at work. Yes I understand that your furniture may come in damaged, or the wrong color, missing hardware etc. but that is NO REASON to treat the person on the other side of the phone no less than a human being....

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My son had purchased a flat screen tv with mount(extra cost of coarse)(2008) Do not pay for 15months, but pay the gst up front (WARNING-WATCH OUT FOR THE NO RETURN POLICY) After purchasing the tv my son moved into his first apt three weeks later. Realizing that the landlord would not let him...

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My husband ans i bought a new bed at the Brick and had to send it back it was to hard, so we bought a new one at a higher cost they delivered it and it had a ripe in the bottom of the box spring so i called them in Courtenay and they came and fixed it .We tried to sleep in the bed and found...

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Not one to usually complain, I just thought I would log this one with someone, in hope that something comes of it, and perhaps The BRICK furniture company is held accountable.

The Brick Furniture company, a national chain advertised in their flyer for the labor day weekend, Saturday...

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In June of '05 i purchased an entertainment wall unit off The Brick.com To be told that my delivery would be between 6 to 8 weeks. Finally just after the 12 week mark i received my furniture, Only to find that parts of it were glued together crooked and the towers were scratched. I phoned...

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I purchased what was represented by The Brick (Canada) as a leather sectional set (ZENNAH2PK). I was looking for good quality leather sofa set. The sofa set was on The Brick's website with the following description, "The genuine leather upholstery is soft and supple, easy to clean...

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I suddenly found in my brick card statement, there is payment protection plan which I never agreed to add to my account. I called the customer service and was asked to go to store again. It is not very worth to go there just to cancel 8 dollars insurance.
you have to balance your time...

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I purchased a bed 06/06/2006. Return it 6 months latter for a new one. Then i received a bill charging me $ 623.00 for payment protections. I had no knowledge of this, when i returned the first bed. The sale lady asked me to sign two times, not know about the payment protection plan, i sign...

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I don't wish to go into a long drawn out explaination of our treatment while dealing with your store in Kamloops because I don't think theirs enough room to tell you about it. But I do want you to be aware that in the last year, we have purchased about or over $5, 000 worth of merchandise...

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I purchased a sofa set from the Brick in Richmond Hill, Ontario on August 27, 2008 and it was delivered a couple of days later. A week after receipt, I notice discoloration on one side of the sofa and called The Brick. They sent a tech guy who said that the discoloration could not be cleaned...

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to whomever
After reading some of the other complaints with the brick service and people never receiving an answer, I suppose it will happen to me as well.but..
Over 3 months ago I ordered several kitchen appliances so that things would be in place when our kitchen was renovated....

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Never again will I ever buy from the Brick. After ordering an entire bedroom and living set to the tune of over 3000 dollars and doing don't pay a cent for eight months I thought I was doing well. Then, five days before the time period was up I went to the bank with a money transfer and...