logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (0 mins ago)
eCampus.com
Misleading website and terrible service!
2. (3 mins ago)
DIAMOND WIRELESS VERIZON
LIARS, VERY RUDE, AND OBNOXIOUS
3. (6 mins ago)
www.likedin.com
business
4. (14 mins ago)
Clarendon Development Holdings, INC
Breach of contract/possible Fraud
5. (16 mins ago)
TEGA SMITH
DO YOU NEED AN URGENT LOAN CONTACT MARTINKINSLOANFIRM@GMAIL.COM

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

The Brick Complaints & Reviews

Sort by: Date | Popularity

The Brick - Interest rate

Posted: 2014-05-01 by    Jakov Matulic
Complaint Rating:  0 % with 1 votes
I have tried to pay off my brick balance with my visa which has a interest rate of 11% while the brick's interest rate is 29.90%.
The Brick will not let me use my credit card to pay my balance they will only allow payment by cash or debit and by cheque.
Although you can use any type of credit card to make purchases at the Brick. From a monthly payment of 60.00 dollars they take 40.89 dollars in interest. Why is this legal for the Brick to stop an individual to pay a owed balance with any other credit card?...
Complaint comments Comments Complaint country Canada Complaint category Credit Cards

The Brick - Worst Company Everrr

Posted: 2014-02-11 by    ToniaLB
Complaint Rating:  0 % with 0 votes
Ordered bed for my daughter was suppose to be delivered for Chritsmas it is now February 11 and I'm still waiting for pieces to my bed so i can assemble the bed. My daughter has been sleeping on a mattress on the floor because I've had to order for missing pieces 5 times now. The salesman scammed me into paying $60 for delivery because he said it was too big for delivery even though I have a truck i said I could do it myself. When the pieces got here i could've fit those pieces into a smart car they were so small. When I call to CS to find out where my pieces are they keep transferring...
Complaint comments Comments Complaint country Canada Complaint category Furniture

The Brick - Won't return mattress even within a week of purchase

Posted: 2013-11-20 by    Bal84
Complaint Rating:  100 % with 1 votes
Bought a matress on 14 oct 2013 with all the million reassurance and satisfaction, 180 days return promises etc. Matress is very hard and firm tried for one night and woke up with stiff and aching back, went back to Brick within the very first week and wanted to exchange the matress. Brick said that, we would have to pay the return shipping which is somewhere $60-70 and will pay shipping for the new matress also the one we will exchange. Frustrating part is that, we were told that, if we get a Brick credit card and purchase on it the shipping will be free on anything we buy so I ended up getting...
Complaint comments Comments Complaint country Canada Complaint category Mattresses

The Brick - British Columbia, Coquitlam - unable to get proper warranty service

Posted: 2013-09-06 by    A Painter
Complaint Rating:  0 % with 0 votes
I first tried to return coffee tables that were peeling, they were not cheap tables, I was told there were no refunds I was then asked to call for warranty service the rep came to our home (for the sofas) he advised me to purchase a stain pen to repair them they were a month old at this point for $750.00 I expect wood not colored crap!!! furthermore, the sofa cushions are sinking within 7 months we are not that heavy of people also the arm of the sofa is loose they sent a guy to look at the product the only thing in his order was the arm so are only going to repair the arm, I have to start the whole...
Complaint comments Comments Complaint country Canada, British Columbia, Coquitlam Complaint category Furniture

The Brick - Ontario, Sudbury - Unable to get service on an extended warranty product

Posted: 2013-08-15 by    Hal Hogan
Complaint Rating:  0 % with 0 votes
Purchased a sofa from the brick with the extended warranty..it's a sofa with power recliners on either end...the electronic PAC seems to be broken as neither lazy boy will rise...phoned the Brick a month ago & still haven't received a call from the technician..it's now been a month! Very poor customer service from the service department at the brick...first they blamed the tech..now they say they don't know if he's away or in hospital or whatever...are you telling me they only have one tech & that they can't contact him?!?! What's the point of buying an extended...
Complaint comments Comments Complaint country Canada, Ontario, Sudbury Complaint category Furniture

The Brick - Ontario, Windsor - NAVY RECLINER

Posted: 2013-07-22 by    theresa m leblanc
Complaint Rating:  0 % with 0 votes
MY NAME IS THERESA LEBLANC
THEY HAD GIVING ME A WORK ORDER #67291
THE SALES INVOICE # 062424F0500001
. I ALREADY WROTE TO YOUS AWHILE AGO BUT DIDN'T GET ANY RESULTS ABOUT MY COMPLAINT SO I THOUGHT I WOULD TRY AGAIN. THANK YOU IN ADVANCE!!!
I PURCHASED A NAVY RECLINER IN JUNE 2012 .NOT EVEN A YEAR GOES BY AND MY RECLINER IS FALLING APART. I'M A SENIOR WHO LIVES ALONE AND IM VERY CAREFULL WITH MY FUNITURE.I WENT TO THE BRICK TO COMPLAIN BUT THEY TOLD ME .THEY WILL NOT DO ANYTHING FOR ME. BUT I HAVE PURCHASED A FULL 5YEAR WARRANTY AND CONSTRUCTION WARRARENTY...
Complaint comments Comments Complaint country Canada, Ontario, Windsor Complaint category Furniture

The Brick - British Columbia, Williams Lake - HORRID Customer Service

Posted: 2013-06-04 by    hayleyskea
Complaint Rating:  0 % with 0 votes
I went in to the Brick and ordered a dishwasher. I confirmed TWICE that she order it is white. It arrived in stainless steel. When I phoned the store to advise them of their mistake, all they said was "oops" and never once did I receive an apology. I asked that the manager phone me back and a short time later, the same girl who sold me the dishwasher phoned me back and I could hear the manager in the background- he obviously did not want to deal with me. I did not think that was professional at all. After being told I would have to wait another week for my new dishwasher to arrive, I asked...
Complaint comments Comments Complaint country Canada, British Columbia, Williams Lake Complaint category Appliances

The Brick - Ontario, Markham - Terrible service and warranty

Posted: 2013-02-27 by    Jaspreet Ahuja
Complaint Rating:  100 % with 1 votes
Purchased a "Cindy Crawford" sofa set last year with 5 year extended warranty. Upon opening the sofa set found that the legs have deep cracks running down the middle. Called their service department who sent out a person for assessment after 30 days. Didnt hear back from them for 3 months. When I followed up I was informed that the cracks were assessed as regular wear and tear and hence not replaced.
1) When I was sold the warranty, I was told that all wear and tear was covered?
2) Why did no-one call me back and let me know what was the assessment?
3) If the goods...
Complaint comments Comments Complaint country Canada, Ontario, Markham Complaint category Furniture

The Brick - Ontario, Edmonton - warranty issue

Posted: 2013-02-13 by    beakie
Complaint Rating:  0 % with 0 votes
Purchased bonded leather (suede) sofa & love seat Sept 2011.
Sofa material "de-bonds" June 2012, is physically inspected & replaced under Full Blanket Warranty, Sept 2012.
Sofa material "de-bonds" again, Jan 2013, is visually inspected & determined to be "mis-use" case closed, no compensation.
Complaint lodged, manager reviews and determines $200 can be offered as re-imbursement.

Same problem, treated differently each time. Sofa should be replaced as it was the first time, or equal value offered to replace sofa & love seat with items...
Complaint comments Comments Complaint country Canada, Ontario, Edmonton Complaint category Furniture

The Brick - Ontario, Toronto - Full coverage Warranty useless

Posted: 2013-01-30 by    Concerned Joe
Complaint Rating:  50 % with 2 votes
So if anyone is reading this and trying to buy furniture from the Brick, Dont. Or do not buy the extended warranty from Trans Global Warranty Corp. When you are buying the furniture, the sales people will tell you anything to make the sale. Once something happens to the furniture, they will weasel way out of repairing the furniture. Just happened to me today, After being told that our warranty cover even cigarette burns, (Our sofa was bonded leather) I bought the coverage. When I called about today a bubbled/ripped leather, they told me that I was lied to by the Brick sales people and the warranty...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Furniture

The Brick - brick return policy

Posted: 2013-01-30 by    davek22
Complaint Rating:  100 % with 1 votes
WE have over the last 15 spent over $15, 000.00 dollars on Furniture appliances etc. Last sept we bought some bedroom furniture and mattresses a free 50" plasma 3d tv came with it for free. WE had the stuff delivered and we unpacked all the furniture except the TV we just looked at the box which was undamaged . We put the tv in an unused room in our home. We didnt need a tv had 3 plasmas already. So out of sight out of mind . Well one of our sons comes over and asks about the tv he wants it. So we open the box and take it out . When we pull back the protective screen cover we see a long crack...
Complaint comments Comments Complaint country Canada Complaint category Products & Services

The Brick - British Columbia, Abbotsford - Absolutely NO Customer Service

Posted: 2013-01-07 by    csmanager
Complaint Rating:  0 % with 1 votes
The Brick, Abbotsford Stay away!!! No Customer Service, Damaged Product.

We purchase a TV Console/Entertainment unit on Dec 23, 2012 as we looked everywhere for a glass door unit for our components. The sales man processed our order and we chose to pick up and were told it would be available Friday Dec 28, 2012. Sales man was unsure if it was knock-down or fully built as we needed to know which vehicle to bring. I called 3 times on Friday Dec 28 and was lied to everytime…11am was told the trailer would be finished in 2 hrs. 4pm was told it was technically there, but not off...
Complaint comments Comments Complaint country Canada, British Columbia, Abbotsford Complaint category Furniture

The Brick - Saskatchewan, Yorkton - Not replacement

Posted: 2013-01-05 by    jenson_s
Complaint Rating:  100 % with 2 votes
Hey,

I bought a TV 40 inch on 22nd December and when I went there again(2nd Jan 2013) to upgrade to a 60 inch one (same company same specs), they said they can't replace/upgrade the product because its out of exchange period(7 days). When I bought the product they said please don't come on boxing day to replace or anything because they are very busy. The manager is very rude and he said buy a 60 inch TV if I want, they wont replace it. Guys please please stay away from the Brick, worst customer service ever. I never recommend to anyone....
Complaint comments Comments Complaint country Canada, Saskatchewan, Yorkton Complaint category TV, Music & Video

The Brick - Poor Quality of Furniture & Service

Posted: 2013-01-03 by    RedDeerian
Complaint Rating:  0 % with 0 votes
Purchased a sofa, love seat, big screen TV, wall attachment, extended warranty for the furniture and other bells and whistles. The company delivered the furniture to my home on three different occasions. There were weeks wait in between deliveries for the furniture had to come from another city. All three times that the delivery (furniture) arrived, the sofa and love seat were in damaged condition and I refused to accept it. My husband and I paid good money for the items and expected new product. Finally, two months later, we received a non damaged set of furniture.
Eight months later, the...
Complaint comments Comments Complaint country Canada Complaint category Furniture

The Brick - Ontario, Richmond Hill - Bait and Switch

Posted: 2012-12-26 by    kleung21
Complaint Rating:  100 % with 1 votes
Just got back from the Richmond Hill brick at 7 AM. Went to get a 22 inch LED TV advertised on the front page of the brick flier.The flyer listed the price at $88 and their system is still listing it at $158. System showed 4 in stock.

Sales agent wanted to sell it to me at the flyer pricing (he is new - first day on job?) but the manager said that they required you to line up before 6 AM to get token from them to get the Boxing Day flyer pricing.

Said they would not able to accommodate me even though the system showed TVs in stock at the store. Also, The stock was...
Complaint comments Comments Complaint country Canada, Ontario, Richmond Hill Complaint category Furniture

The Brick - British Columbia, Surrey - Quality, Service

Posted: 2012-11-28 by    lex11men
Complaint Rating:  0 % with 0 votes
I bought a bed frame on Sept, 2012 and just after a week the frame is making an uncorfortable noise every time you move. Even just turning your body slowly still.
I made a complain and they send a technician on Oct 24. They said they going to order a parts to be able to fix it. So I waited, but it is really getting very uncomfortable using our bed, so I called back, Nov 28, to follw up, but they said they are still waiting for authorization. I ask them to where can I return the product they said they cannot re3fund my money because it was already after 7 days.
Can you help me about...
Complaint comments Comments Complaint country Canada, British Columbia, Surrey Complaint category Furniture

The Brick - British Columbia, Salmon Arm - lack of communication and care towards our situation

Posted: 2012-11-17 by    ruth p
Complaint Rating:  100 % with 2 votes
On September 4th, 2012 we went to the brick where we purchased a sofa, love seat, chair and a Inglis washer and dryer. I had given them instructions as to when we could receive the furniture and appliances as we were moving into a new place and i got a call from them to deliver a few days earlier and had to call and tell them that we can not accept them as we do not move in for a few days. On the 22nd of September we decided to go and pick up the furniture and appliances as they would not be able to deliver them for about 5 days, when we got there we were told everything was there and it turns out...
Complaint comments Comments Complaint country Canada, British Columbia, Salmon Arm Complaint category Furniture

The Brick - Ontario, Markham - Nightmare

Posted: 2012-11-14 by    Jessica2284
Complaint Rating:  0 % with 0 votes
My name is Jessica
Last July 2011 I financed a tempurpedic mattress set at the Markham, Ontario The Brick store for 4200.00 for 18 months. Along with it came a "free" gift from the manufacturer consisting of a 3D Samsung TV. We advised them our theory is "nothing is free", and we have no use for it. Yet, they stressed it is not the brick at all simply tempurpedic because the beds never go on sale.

The reason for this purchase is because my boyfriend has psyatica, several hurniated and bulging discs, spinal arthritis, and degenerate disc disorder.
After...
Complaint comments Comments Complaint country Canada, Ontario, Markham Complaint category Mattresses

The Brick - Ontario, Windsor - Rude customer service

Posted: 2012-11-06 by    Word of mouth
Complaint Rating:  100 % with 1 votes
Purchased a mattress and was told that I need to buy a mattress cover in order to get the 10 yr. warranty on it, could of got this cover somewhere else for half the price but I agreed anyway, the salesman assured me this way if anything was wrong with the mattress set I would have no problem and they would take care of it. When I received the mattress I noticed that the stitching had come out where the quilting had been done on top of the mattress, it was at least a inch if not more of the stitch that had unravelled, I took pictures of it that same day and called the salesman, I told him that I...
Complaint comments Comments Complaint country Canada, Ontario, Windsor Complaint category Mattresses

The Brick - Ontario, Cornwall - Free tv

Posted: 2012-11-04 by    Al j
Complaint Rating:  100 % with 1 votes
The free tv offered with their furniture deal was substituted twice. The original offer was for a Samsung plasma then it was switched to a. Samsung 3d the I am told I hav e no option but to take a lg. i wonder how many other people are getting told this. I didn't want an lg. the whole sale took months and was full of thin excuses. The brick will say anything to make the sale. Not pleased with the experience at all. Lucky for them I needed the furniture. My question is this a legitimate business practice to force a inferior tv on me. I think they were just getting rid of old stock. If any one...
Complaint comments Comments Complaint country Canada, Ontario, Cornwall Complaint category Furniture

Videos

The 5 Biggest College Application Mistakes

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
 
loading
     
 
Login close
Email:
Password:

Forgot your password?