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The Brick Complaints & Reviews

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The Brick - Extreme dissatisfaction regarding competence level and unprofessionalism

Posted: 2015-08-25 by    Joes0808
Complaint Rating:  0 % with 0 votes
am writing to inform you of my deep disappointment and frustration, with the level and quality of service that I have received from your organization.

In 2011, I purchased a top-notch whirlpool Gold series refrigerator from The Brick. Although I was initially hesitant to purchase and extended warranty, as many consumer groups advise against those, the sales representative urged me to reconsider citing that this extended warranty is something that I would never come to regret purchasing and that it would always be backed by the strong name of The Brick. Having put my trust in hands...

The Brick - Update on non-delivery of fridge order - june. The drama continues...

Posted: 2015-08-25 by    Wannetta Angel Whiteford
Complaint Rating:  0 % with 0 votes
Don't shop united furniture warehouse in brampton. They have told us we will see the fridge we ordered in june the first week of august - when the first week of august past, they told us we would see it august 22nd - august 24th early afternoon, we are told we will see it on september 2nd. I called to speak to someone else later in the same day - he says more closely towards the end of september. The fridge is on constant back order because there was some explosion in china??? - he says - at least now we know the reason for this mix up? Ya right!!! The first fridge they supposedly ordered for...

The Brick - Alberta, Red Deer - Couches that took 5 month to arrive and delivery people who will not change delivery times

Posted: 2015-08-19 by    Patsy's Couches
Complaint Rating:  0 % with 0 votes
To whom this concerns

My husband and I purchased couches from your company "The Brick" in April of 2015 and where told by your sales man that they would arrive in about 6 weeks. We understood this and waited patiently for them. In the mean time we also purchased a table and a set of 6 chairs. The table and chairs arrived promptly and where delivered on time. When we opened the box of chairs we discovered that they were the wrong color and returned them to the store. We then were told that the chairs were back ordered and we would have to wait for them as well.

I...

The Brick - NO DELIVERY

Posted: 2014-12-12 by    ADA BRUFATTO
Complaint Rating:  0 % with 0 votes
HAVE PLACE OVER 30, 000 IF NOT MORE FROM THE BRICK AND EVERYTIME SOMETHING HAS GONE WRONG BUT I ALWAYS GO BACK.THIS TIME IS THE WORST ORDER A BED WAS TOLD IT WOULD ARRIVE SAME DAY LIVING ROOM SET ARRIVES TAKE OLD BED APART PUT OUTSIDE ON THE DECK WAIT FOR BED TO BE DELIVERED FRONT ROOM SET ARRIVES AND NO BED CALL MY SALES PERSON WHO BASICALLY SAID SORRY YOU MISS UNDERSTOOD ME BED NOT IN STOCK YOU WILL HAVE TO WAIT NOW 1 WEEK AND THEN GOT ON THE DEFENCE AND DID NOT EVEN TRY TO RESOLVE ISSUE. GOT MY MONEY AND NOW THEY DON'T CARE I GUESS ONCE THEY GET THEIR COMMISSION YOU AS A CUSTOMER ARE NOTHING...

The Brick - FRAUD!!

Posted: 2014-12-02 by    Victim_no_more
Complaint Rating:  100 % with 1 votes
I ordered a double oven gas range from The Brick. The day before delivery they called to say the range was damaged and I would have to wait while the made a new one. I received the range and my gas man attempted to install it yesterday but said there is major damage to the pressure regulator. I found a damage report attached to the back of the range and it had my range's serial number on it. The report stated "THE BACK OF RANGE IS CAVED IN". It also had a work order number and was attached to another customer's delivery invoice. So, the range was delivered to another customer, rejected...

The Brick - Dining Set Furniture

Posted: 2014-11-13 by    ESG of ontario
Complaint Rating:  0 % with 0 votes
The dining furniture we ordered that was delivered to our house on November 8, 2014 is of very poor quality and workmanship which was totally different from the quality of the furniture that was on display at their store. One of the reasons we bought this furniture is because of its good quality and visual appeal when we saw this product at their store in William Kitchen Rd Scarborough, however we are very disappointed and felt cheated after it gets delivered to our house, unpack the boxes and have it assembled. The quality of the furniture we received was very bad--too far off from their display...

The Brick - Strange clauses to escape dedumption of Warranty

Posted: 2014-10-17 by    Sivaplv
Complaint Rating:  100 % with 1 votes
Full Circle Protection Warranty was sold with false promises and while redeeming the warranty cost after no claims, The Brick is preventing from us to redeem it with several restrictions which were not told to us while selling the warranty and some of those restrictions are fine printed on the last page of the warranty folder. Some are nowhere to be seen....

The Brick - false advertising

Posted: 2014-09-21 by    grandmaBetty
Complaint Rating:  0 % with 0 votes
On Thursday Sept 18/2014 I received two different flyers from the Brick (The Brick Clearance Centre) other The Brick Grand re-opening. On Saturday September 20th 2014 I arrived at 20 Ashtonbee rd The Brick location mentioned at 3 am to be in line up. At approx 8:40 first manager arrived.He told us that he is not sure if his location would be drawing the to that he was supposed to be receiving a phone call from head office at 9:30, at 8:50 he came out with other person gave each person ballet and pencil and repeated his speech I asked him why in flayer it states Saturday Only be in line before 9:00...

The Brick - Interest rate

Posted: 2014-05-01 by    Jakov Matulic
Complaint Rating:  0 % with 1 votes
I have tried to pay off my brick balance with my visa which has a interest rate of 11% while the brick's interest rate is 29.90%.
The Brick will not let me use my credit card to pay my balance they will only allow payment by cash or debit and by cheque.
Although you can use any type of credit card to make purchases at the Brick. From a monthly payment of 60.00 dollars they take 40.89 dollars in interest. Why is this legal for the Brick to stop an individual to pay a owed balance with any other credit card?...

The Brick - Worst Company Everrr

Posted: 2014-02-11 by    ToniaLB
Complaint Rating:  0 % with 0 votes
Ordered bed for my daughter was suppose to be delivered for Chritsmas it is now February 11 and I'm still waiting for pieces to my bed so i can assemble the bed. My daughter has been sleeping on a mattress on the floor because I've had to order for missing pieces 5 times now. The salesman scammed me into paying $60 for delivery because he said it was too big for delivery even though I have a truck i said I could do it myself. When the pieces got here i could've fit those pieces into a smart car they were so small. When I call to CS to find out where my pieces are they keep transferring...

The Brick - Won't return mattress even within a week of purchase

Posted: 2013-11-20 by    Bal84
Complaint Rating:  100 % with 1 votes
Bought a matress on 14 oct 2013 with all the million reassurance and satisfaction, 180 days return promises etc. Matress is very hard and firm tried for one night and woke up with stiff and aching back, went back to Brick within the very first week and wanted to exchange the matress. Brick said that, we would have to pay the return shipping which is somewhere $60-70 and will pay shipping for the new matress also the one we will exchange. Frustrating part is that, we were told that, if we get a Brick credit card and purchase on it the shipping will be free on anything we buy so I ended up getting...

The Brick - British Columbia, Coquitlam - unable to get proper warranty service

Posted: 2013-09-06 by    A Painter
Complaint Rating:  100 % with 1 votes
I first tried to return coffee tables that were peeling, they were not cheap tables, I was told there were no refunds I was then asked to call for warranty service the rep came to our home (for the sofas) he advised me to purchase a stain pen to repair them they were a month old at this point for $750.00 I expect wood not colored crap!!! furthermore, the sofa cushions are sinking within 7 months we are not that heavy of people also the arm of the sofa is loose they sent a guy to look at the product the only thing in his order was the arm so are only going to repair the arm, I have to start the whole...

The Brick - Ontario, Sudbury - Unable to get service on an extended warranty product

Posted: 2013-08-15 by    Hal Hogan
Complaint Rating:  100 % with 1 votes
Purchased a sofa from the brick with the extended warranty..it's a sofa with power recliners on either end...the electronic PAC seems to be broken as neither lazy boy will rise...phoned the Brick a month ago & still haven't received a call from the technician..it's now been a month! Very poor customer service from the service department at the brick...first they blamed the tech..now they say they don't know if he's away or in hospital or whatever...are you telling me they only have one tech & that they can't contact him?!?! What's the point of buying an extended...

The Brick - Ontario, Windsor - NAVY RECLINER

Posted: 2013-07-22 by    theresa m leblanc
Complaint Rating:  0 % with 0 votes
MY NAME IS THERESA LEBLANC
THEY HAD GIVING ME A WORK ORDER #67291
THE SALES INVOICE # 062424F0500001
. I ALREADY WROTE TO YOUS AWHILE AGO BUT DIDN'T GET ANY RESULTS ABOUT MY COMPLAINT SO I THOUGHT I WOULD TRY AGAIN. THANK YOU IN ADVANCE!!!
I PURCHASED A NAVY RECLINER IN JUNE 2012 .NOT EVEN A YEAR GOES BY AND MY RECLINER IS FALLING APART. I'M A SENIOR WHO LIVES ALONE AND IM VERY CAREFULL WITH MY FUNITURE.I WENT TO THE BRICK TO COMPLAIN BUT THEY TOLD ME .THEY WILL NOT DO ANYTHING FOR ME. BUT I HAVE PURCHASED A FULL 5YEAR WARRANTY AND CONSTRUCTION WARRARENTY...

The Brick - British Columbia, Williams Lake - HORRID Customer Service

Posted: 2013-06-04 by    hayleyskea
Complaint Rating:  0 % with 0 votes
I went in to the Brick and ordered a dishwasher. I confirmed TWICE that she order it is white. It arrived in stainless steel. When I phoned the store to advise them of their mistake, all they said was "oops" and never once did I receive an apology. I asked that the manager phone me back and a short time later, the same girl who sold me the dishwasher phoned me back and I could hear the manager in the background- he obviously did not want to deal with me. I did not think that was professional at all. After being told I would have to wait another week for my new dishwasher to arrive, I asked what...

The Brick - Ontario, Markham - Terrible service and warranty

Posted: 2013-02-27 by    Jaspreet Ahuja
Complaint Rating:  100 % with 1 votes
Purchased a "Cindy Crawford" sofa set last year with 5 year extended warranty. Upon opening the sofa set found that the legs have deep cracks running down the middle. Called their service department who sent out a person for assessment after 30 days. Didnt hear back from them for 3 months. When I followed up I was informed that the cracks were assessed as regular wear and tear and hence not replaced.
1) When I was sold the warranty, I was told that all wear and tear was covered?
2) Why did no-one call me back and let me know what was the assessment?
3) If the goods were shipped...

The Brick - Ontario, Edmonton - warranty issue

Posted: 2013-02-13 by    beakie
Complaint Rating:  0 % with 0 votes
Purchased bonded leather (suede) sofa & love seat Sept 2011.
Sofa material "de-bonds" June 2012, is physically inspected & replaced under Full Blanket Warranty, Sept 2012.
Sofa material "de-bonds" again, Jan 2013, is visually inspected & determined to be "mis-use" case closed, no compensation.
Complaint lodged, manager reviews and determines $200 can be offered as re-imbursement.

Same problem, treated differently each time. Sofa should be replaced as it was the first time, or equal value offered to replace sofa & love seat with items which will NOT fall apart...

The Brick - Ontario, Toronto - Full coverage Warranty useless

Posted: 2013-01-30 by    Concerned Joe
Complaint Rating:  50 % with 2 votes
So if anyone is reading this and trying to buy furniture from the Brick, Dont. Or do not buy the extended warranty from Trans Global Warranty Corp. When you are buying the furniture, the sales people will tell you anything to make the sale. Once something happens to the furniture, they will weasel way out of repairing the furniture. Just happened to me today, After being told that our warranty cover even cigarette burns, (Our sofa was bonded leather) I bought the coverage. When I called about today a bubbled/ripped leather, they told me that I was lied to by the Brick sales people and the warranty...

The Brick - brick return policy

Posted: 2013-01-30 by    davek22
Complaint Rating:  100 % with 1 votes
WE have over the last 15 spent over $15, 000.00 dollars on Furniture appliances etc. Last sept we bought some bedroom furniture and mattresses a free 50" plasma 3d tv came with it for free. WE had the stuff delivered and we unpacked all the furniture except the TV we just looked at the box which was undamaged . We put the tv in an unused room in our home. We didnt need a tv had 3 plasmas already. So out of sight out of mind . Well one of our sons comes over and asks about the tv he wants it. So we open the box and take it out . When we pull back the protective screen cover we see a long crack on...

The Brick - British Columbia, Abbotsford - Absolutely NO Customer Service

Posted: 2013-01-07 by    csmanager
Complaint Rating:  0 % with 1 votes
The Brick, Abbotsford Stay away!!! No Customer Service, Damaged Product.

We purchase a TV Console/Entertainment unit on Dec 23, 2012 as we looked everywhere for a glass door unit for our components. The sales man processed our order and we chose to pick up and were told it would be available Friday Dec 28, 2012. Sales man was unsure if it was knock-down or fully built as we needed to know which vehicle to bring. I called 3 times on Friday Dec 28 and was lied to everytime…11am was told the trailer would be finished in 2 hrs. 4pm was told it was technically there, but not off...

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