T-Mobile USA

T-Mobile USA Verbally assaulted by an employee

On October 4th around 6:30 P.M., I went to the T-Mobile store located at 66 Ninth Avenue in Manhattan looking to buy some of your products. The store as usual was almost empty. While I was looking at the shelves displaying your products, one of your employees named Carlos approached me and asked "what was wrong with me" I was stunned. After a pause I said...

T-Mobile USA Terrible customer service

I cant get a hold of anyone. Only on virtual. After calling 4 numbers and they tried to send me to collections. which I dont have a bill because i just started.Finally got someone to call me. 2 hrs later. which was little english. So frustrating. I need an address label to send equipment back. And cant get amyone to do that. Sick of their customer service. What happened to talking to a live person.

T-Mobile USA Hidden limitations

While the internet service itself was acceptable, I was deeply disappointed by the lack of transparency regarding their 'Unlimited' plan. The plan is premium-priced but comes with significant, hidden restrictions. Most notably, hotspot usage is prohibited, which is a critical feature for many. Furthermore, I experienced consistent slowdowns that suggest...

T-Mobile USA Employee Kay McCabe-Abram @ T-Mobile helped murder Malcolm Watson wit hubby Fred Latha Abram Jr

Kay crib @ 977 S Salida Way Aurora CO 80017 ben fo sale fo over 200 days Mrs Kay hubby Fred Latha Abram Jr shot Jamar Dickey @ her crib tre tre Crip fndr off tre tre crips n Denver fled scen & Kay pics up bullet casings & told police neybors lied Jamar made it too Aurora Medical Center & survive Kay make over $180,000 @ T-Mobile Lumumba Sayers sr cousin i...

T-Mobile USA Zero stars if possible

If I could give a negative star ⭐️ I would. Absolutely WORST customer service ever. The manager (Jayme) came over, jumped several people ahead of me. Then was just mean and nasty, talking about me as if I wasn’t even sitting there. All I was doing was returning a piece of hardware as directed by my account manager. Then when they finally got to me, all they...

T-Mobile USA Don't do it!

Over a 3 month period of using Tmobile Internet we called tech support at least 4 times for slow speeds and times of unusable Internet. Run around after runaround, reboot after reboot. Then to cancel, we had to wait 30 minutes for a phone call back to be sent to the cancellation team who wanted to discount the price. Who wants cheep Internet if it doesn't...

T-Mobile USA ⭐ 1-star review: T-Mobile is failing disabled customers and breaking trust

I’ve been a loyal T-Mobile customer for over eight years. But the way I’ve been treated over the past five days has been absolutely unacceptable — not just as a customer, but as a disabled adult and father. My son’s Samsung Galaxy S24 5G is insured through T-Mobile. I’m still paying for the phone and have paid insurance consistently. But when I tried to...

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T-Mobile USA Terrible company and customer service

Had Tmobile for 2 years and service was terrible. Dropped calls constantly. After contract was up I changed services. This happened in a mid month cycle. Trying to get final bill amount and avoiding late charges I called Tmobile and requested my final bill. I was told I would have to go to local store for that info. So, I went to local store, 30 minute...

T-Mobile USA tech deleted primary phone number out of spite

T-Mobile USA SyncUp Kids Watch

Tried to chat with T-Mobile about SyncUp app not working. Kept giving me error. (All items core api failing). Waited on chat for 30 minutes no response. Called customer service, it took 11 minutes for them to answer and all the lady did was transfer me to tech support. Sat on hold for 45 minutes before tech support answered. Told the lady of the error. She...

T-Mobile USA Billing

I am really upset with tmobile. I have called tmobile to see if they could lower my bill. I spoke with Kayla who told me yes we can lower it but you will need to go to the essential plan and that will get your bill down from 187.42 to 147.42 but I would lose Netflix. I agreed because that would be a 40 dollar savings. Kayla advised me ok. Im going to note...

T-Mobile USA Apple air tags

My wife went into this T Mobile store for some technical assistance with her IPhone. She came home with 3 air tags. I asked her why she purchased air tags since we use another similar service, Tile. She stated that she was given them by the associate that helped her. I explained to her that she needed to take them back to the store as we have no use for...

T-Mobile USA Unpaid balance notice

First off, I tried to change my cell phone plan to a lower rate , because my son switched from our T-Mobile family plan to another cell phone provider. So June 12, 2025, I initiated a request, through my online account, to change to a lower rate plan before the next billing cycle, . I foolishly trusted the request would be processed and forgot to make a...

T-Mobile USA My phone. iPhone 14 Pro

r [protected]  My name is Tim Stehr. My wife and I have been customers of T-Mobile for over 8 years. We have been very satisfied with your company during that time. In fact, we have recommended T-Mobile to many friends, neighbors, and colleagues. I am contacting you so you know how disappointed I am with your service when I had an issue. I would never...

T-Mobile USA Contacting T Mobile from overseas and getting chased by debt collectors when I called T-Mobile and settled x2!

I received a letter from a book collector saying I owe T-Mobile money. I don’t have dates because everytime I contact T-Mobile the rep says everything is taken care of. This is the third time and I am very tired of T-Mobile. I need to check if I owe money and pay off your hounds. But according to the last 2 reps (over 2 years) everything is paid. I just...

T-Mobile USA Erratic

I went to set up a new phone number on Sepetmber 20th and booked an Iphone 15 model. At that time, the disounted price was $315, but the package I received was an iphone 16E model. Therefore, on September 25th, I Inquired again about this situation where the goods were not compatible. The staff agreed to replace the original model for me without mentioning...

T-Mobile USA Billing hassles for product that did not work, was returned. Now asking I pay now and wait for a refund in a month or so.

Constantly sending emails and texts that my phone will be turned off for an amount that I do not owe.. Telling me to pay now and in a month or so I will get a refund/ this never explained at time of return or purchase. Customer service saying its their policy to keep the funds I do not owe and give me a credit in a month or so... Why was I billed when the modem was returned the next day.?

T-Mobile USA T-mobile phone bill

I switched from AT&T to T-mobile with the promise they would keep my bill about the same monthly cost, $120.00 at AT&T, and that they would pay my other phone off when trading in. Neither happened. They came to the price of $136.00 a month and the promise still to reimburse me for my phone. Since then my bill was $104.00 in June, $213.00 in July, $420.00 in...

T-Mobile USA Internet service

Subject: Urgent: Immediate Access to Account Records & Security Investigation – Account #[protected] Inbox Jenna Salerno Aug 26, 2025, 10:39 AM to me, bcc: fcccomplaints, bcc: consumer, bcc: board.secretary Dear T-Mobile Executive Relations / Fraud Department, I am writing regarding my T-Mobile Home Internet account (#[protected]). Since August 3, 2025, I...

T-Mobile USA T-Mobile is scamming me and put me in a very dangerous situation

I want to port out and they are blocking my services so I cant pay or do anything, then I pay then they restore the line, then when I go to switch, they turn it off again and I have proof! I was assaulted 4 months ago and my ex broke my phone. Tmobile was aware and so was Apple! I still have no phone and was paying them for 3 months and head no cell...

T-Mobile USA Mobile service

on 04/26/2025 I went to The Town Bergen Center Store located @ 815 Bergen Town CTR Paramus NJ 07652 to transfer my line from AT&T And add a second line. Instead, I was giving a family plan with 3 lines which I never requested. When the sales associate started the transfer from ATT to T-Mobile he said I don't have to stay in the store, that as long as I kept...

T-Mobile USA Trade in promotion

T-Mobile had an offer that they would give you up to 500.00 rebate on a Trade In for I-Phone 12. I sent the phone without damage. They said they received the phone with damage. I contacted T-Mobile and after multiple conversations I was told I would receive the full credit of 500.00 for my phone. After the deadline to request my phone back the credit I wa...

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T-Mobile USA T Mobile customer service

I decided to move my phone to another carrier. Unfortunately, the other carrier ported my number before my phone was unlocked. I didn't realize I had a balance, so once I knew that, I sent the balance. TMobile customer service can see my payment, but they credit the balance or unlock the phone until a particular date (closing date). So my phone is being...

T-Mobile USA Phones customer service

Dear T-Mobile Customer Support, I am writing to express my extreme disappointment with the level of customer service I received today, particularly from your call center located in the Philippines. After being transferred multiple times without any resolution, I spoke with a supervisor named Jules, who was not only impatient but also seemed visibly...

T-Mobile USA Deception in side sales of tablets

My wife, a housewife and not a business person, bought a new iPhone from T-Mobile Palmer Ranch Sarasota Florida last December. The sales person offered not one but two wrong system (Android vs. Apple) tablets "for free". My wife repeatedly asked what the catch was, confirming they were completely "free" of charge. Today 4/15/25 we questioned a bill...

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T-Mobile USA Give me my $21.29 back immediately.

They stole $21.29 out of my T Mobile bank account. The last statement was 8/24 no mention whatsoever where it went. I called so-called customer service number, put in the information 3 times-recording kept taking me back to the beginning. I want my money back. My Debit Card number was [protected] If I don't get this resolved I will to the President...

T-Mobile USA Trade phone

i trade flip z4 my phone and they said will get the Samsung s23 for free (1,000) and they lie they been charging me every month for my phone and the true i trust and never look by bill because is paperless and i have automatic payment, i find out because they offer me a new update and said you almost done paying for your cell, i said not because this is a...

T-Mobile USA Holding my personal phone hostage

Recently ended my contract with t-mobile, paid all my dues in full, recieved a reciept from a local store, where I finalized all past dues, shortly after I tried to take my non carrier phone that I purchased from best buy and activate it on another carrier, its locked, why? They rolled my account onto my exwifes, ive been divorced 12years, and our account...

T-Mobile USA Not being told of extra charges

About 1 month ago I went in to see about a new phone. Picked the moto g25. Was told bill was 45 plus tax each month for about 52.00.. Got second bill for 63 and change. Went to see them to find out why it was that high. Was told it was for the equipment. When I got the phone the rep went around got a case, charger cable and screen protector and assembled it...

T-Mobile USA Incorrect cell phone plan and other charges

I transferred service from AT&T in October 2024. The Business Rep assigned to me made numerous errors in processing my Plans, Trade-In Phones, and lied to me promising 10 Business lines for 172.22 including Taxes and Fees. He also promised the On-US free phone lines if we Ported our numbers from AT&T, which we did. I contacted tHe T-Mobile Corporate...