Latest Reviews and Complaints
Telephone
My phone number is [protected]. I have been on the phone for more than 3 hours. I have not been able to get a resolution to my phone not charging correctly. On June 30, 2026 I went to the T-Mobile store 3572 Highway 114, Ste 500, Fort Worth, TX 76177. Telephone # (817) 380-5367. I told the gentleman that I was having trouble with my phone, not charging...
Read full complaintBilling errors
I would not ever do business with T Mobile. They are either totally incompetent or corrupt. I went into the local store to change from AT&T to them. I told them I lived in an area where service was difficult. They told me I would be able to get service. SO, we changed out the sim card and I filled out their paperwork. With the condition I would be back in...
Read full review22 T-Mobile USA Reviews
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
My Sprint Plan is being retired
To Whom It May Concern,
I am writing to express my disappointment and frustration regarding T-Mobile's decision to retire my grandfathered Sprint Unlimited Everything plan.
I have been a loyal Sprint customer since 2001. When Sprint merged with T-Mobile, customers were repeatedly informed that our existing plans would be grandfathered. That assurance played a significant role in my decision to remain a customer after the merger. I believed that T-Mobile would honor the commitments made to long-time Sprint customers.
Over the years, however, I have watched my monthly bill gradually increase through various fees and charges. Now, on June 29, 2026, I received a text message stating that, effective July 13, 2026, my current phone plan is being retired and that my monthly cost will increase by up to $6 per line. While the message mentions additional benefits and a five-year price guarantee, it does not change the fact that I am being forced off the very plan that I was told would be grandfathered.
To me, this raises an important question: If a company can simply retire a grandfathered plan and require customers to move to a more expensive one, then what did "grandfathered" actually mean? The expectation created during the Sprint and T-Mobile merger was that loyal customers would be able to keep the plans they had earned through years of service.
The addition of a five-year price guarantee also raises concerns. What happens after those five years? If prices can increase once the guarantee expires, then this offers little long-term reassurance to customers who have already remained loyal for more than two decades.
This issue is not simply about an increase of a few dollars per line. It is about trust. After more than 25 years as a customer, I expected T-Mobile to honor both the spirit and the intent of the promises made during the merger. Instead, this decision makes me feel that the loyalty of former Sprint customers has been overlooked.
I respectfully ask T-Mobile to reconsider this decision and allow long-time legacy Sprint customers to remain on their existing plans or provide an equivalent plan at the same monthly cost without requiring us to pay more. At the very least, I ask for a clear explanation of why customers who were assured their plans would be grandfathered are now being required to leave those plans.
Customer loyalty should be recognized and rewarded—not diminished over time. I hope T-Mobile will reconsider this policy and demonstrate that it values the customers who have remained with the company through decades of change.
Recommendation: Consumer Complaint Regarding T-Mobile's Retirement of Grandfathered Sprint Plans
T-Mobile sending us to collections for a breach of contract
Back in February 2026 we transferred our business account from US Cellular to T-Mobile since they bought US Cell. We ordered 2 Android & 2 I phones. We never received the phones, and they issued credit after about month of researching. After this dispute was closed, we called/visited a store to have the account cancelled. After 45hrs of multiple phone calls with customer service for months now, no one has been able to cancel our account and credit us the invoice. We were sent a final notice stating they were going to send us to collections for not paying. T-mobile has breached their contract with us and charged us for a service they did not provide. Every time I called customer service it was round and round in the phone tree. When I finally did reach someone, they couldn’t speak to me without verifying our business account but in order to do that they needed to send us a pin number through their phones which we never received. They told us we needed to go back to the store and be verified again which we did and they stated they would call us back and no response and it has been a week and half now. I am so frustrated and tired of wasting my time because each of these phones calls were hours long, min 45mins each and got no where. We are being charged $737.14 with a threat to go to collections. I have now since reported you to the FCC.
Recommendation: Go somewhere else, we went to Verizon
Do not do buiness with T-mobile
I am writing this review because tragically the same thing happened to me this year of 2026, where I got charged DOUBLE in a single month by T-Mobile. For example, I was paying $137.46 a month for 4 mobile lines. Later, I got charged again in the same month because the payment I submitted "didn't go through", according to T-Mobile customer service. So I...
Read full reviewDoes not keep their word, explained plan incorrectly
Hi T mobile does not keep their word. They explained my international roaming program incorrectly. Then the charge was was almost 80 dollars for international calling. When I called, they explained their international calling differently and the rep said he would my charges. He said since I already paid the bill automatically, the bill would be credited for...
Read full review and 1 commentI have to pay for their lies
My son's data was not working, as he was in school out of the country for a semester. After a long call with customer service, the woman offered me another line for free. She said it was a promotion and I only had to pay for activating the line. Well my bill went up and I noticed my son is on his old line. For 3 months I have been charged $35 for the line...
Read full reviewMetro PCS scam West Tennessee and North Monroe street (Paul/Kevin – gm) Tallahassee, FL
My experience at the Metro by T-Mobile location on North Monroe Street in Tallahassee, Florida was extremely concerning. After being sold a defective phone at another location, I was directed here by an employee named Paul to speak with the store manager, Kevin. During my visit, Kevin, who identified himself as the GM, sold me what he described as hi...
Read full reviewT-Mobile made me a Verizon customer
On Wednesday, April 15th I broke my T-Mobile iPhone at work. The following day I took the device to the Racine, WI location where the employee there informed me I had to go thru Assurant, a sub contracted insurance company used by T-Mobile. The employee assured me I would only need my name and number to complete the “quick 5 minute process”. I spoke to 4...
Read full reviewCharged late fees after final payment
I switched to Mint Mobile, 10 days before my cycle ended. Taking my automated payment off-line as well. Thinking they'd send me a final bill. They did and I paid it online, and if any late charges were owed it should've been stated then. Two days later they issued late charges and I received a bill for a partial month, fees, taxes, and nondescript...
Read full reviewThey lie lie, lie to take your money in any different way
I was in T-Mobile store - I was told to upgrade my phone, and get $1950 for my two phones ($1100 for iPhone 13 Pro Max and iPhone 11 Pro). After a month, I found out they pay only $450 over two years for both iPhones to me- I tried to contact customer service and even a supervisor of T-Mobile- they only said, we apologize, and $450 over 24 months is all you...
Read full reviewWhat amounts to fraud
I was receiving ads saying their prices were lower than Spectrum's. I went into the store, and they converted everything without telling me the costs or giving me an agreement. Instead of what I was paying Spectrum, I finally learned that the bill would be way over $200.00 per month. They also told me that certain items were free - not so. I spent more than...
Read full reviewRefusal to cancel
Mobile service to cancel the entire account. Was passed to somebody who supposedly had authority to cancel and was assured the account and all lines were cancelled. However, I still receive billing for the lines every month. Now they are calling as well. Talked with customer service and asked for the Executive Response Team to resolve the problem. The girl kept asking questions and supposedly was transferring me to the Executive Response Team and the line went dead. Looked at my phone and it said call ended. I sent a registered letter requesting the ERT call me. Will see if they do or not. I will add that during the transfer to another provider, T-Mobile was very uncooperative and attempted to prevent the transfer. Pitiful Customer Service and Billing.
Recommendation: Avoid T-Mobile
Avoid t-mobile!
My phone got lost before I got it.
I had ordered a phone. It never got delivered. Instead of giving me another phone they want to conduct a 10 day investigation on something I never got. So I canceled my service with T-Mobile completely. They’re not to be trusted. Their customer service is terrible. They make it very hard for you. It’s spent all day on the telephone and I’m very stressed...
Read full reviewCan't get a live person for return label
I cant get a hold of anyone. Only on virtual. After calling 4 numbers and they tried to send me to collections. which I dont have a bill because i just started.Finally got someone to call me. 2 hrs later. which was little english. So frustrating. I need an address label to send equipment back. And cant get amyone to do that. Sick of their customer service. What happened to talking to a live person.
Read full reviewHidden limitations
While the internet service itself was acceptable, I was deeply disappointed by the lack of transparency regarding their 'Unlimited' plan. The plan is premium-priced but comes with significant, hidden restrictions. Most notably, hotspot usage is prohibited, which is a critical feature for many. Furthermore, I experienced consistent slowdowns that suggest...
Read full reviewEmployee Kay McCabe-Abram @ T-Mobile helped murder Malcolm Watson wit hubby Fred Latha Abram Jr
Kay crib @ 977 S Salida Way Aurora CO 80017 ben fo sale fo over 200 days Mrs Kay hubby Fred Latha Abram Jr shot Jamar Dickey @ her crib tre tre Crip fndr off tre tre crips n Denver fled scen & Kay pics up bullet casings & told police neybors lied Jamar made it too Aurora Medical Center & survive Kay make over $180,000 @ T-Mobile Lumumba Sayers sr cousin i...
Read full reviewZero stars if possible
If I could give a negative star ⭐️ I would. Absolutely WORST customer service ever. The manager (Jayme) came over, jumped several people ahead of me. Then was just mean and nasty, talking about me as if I wasn’t even sitting there. All I was doing was returning a piece of hardware as directed by my account manager. Then when they finally got to me, all they...
Read full reviewDon't do it!
Over a 3 month period of using Tmobile Internet we called tech support at least 4 times for slow speeds and times of unusable Internet. Run around after runaround, reboot after reboot. Then to cancel, we had to wait 30 minutes for a phone call back to be sent to the cancellation team who wanted to discount the price. Who wants cheep Internet if it doesn't...
Read full review and 1 comment
⭐ 1-star review: T-Mobile is failing disabled customers and breaking trust
I’ve been a loyal T-Mobile customer for over eight years. But the way I’ve been treated over the past five days has been absolutely unacceptable — not just as a customer, but as a disabled adult and father. My son’s Samsung Galaxy S24 5G is insured through T-Mobile. I’m still paying for the phone and have paid insurance consistently. But when I tried to...
Charged for unused service and sent to collections
Had Tmobile for 2 years and service was terrible. Dropped calls constantly. After contract was up I changed services. This happened in a mid month cycle. Trying to get final bill amount and avoiding late charges I called Tmobile and requested my final bill. I was told I would have to go to local store for that info. So, I went to local store, 30 minute...
Read full review and 1 commenttech deleted primary phone number out of spite
I had bad customer service on chat and I let the person know. To spite me they deleted the primary number from my account. It changed to a random number without my knowledge. I didn't realize it until a couple of days later. It tooke me 7+ hours of phone calls over the course of 3 days to resolve the issue. This act of revenge by the tech worked. My family and work needed me and it caused problems in my personal life.
Recommendation: Their customer service isn't worth any price
760 T-Mobile USA Complaints
Phones are not "free"
Switched to T Mobile believing their "free Phone" and affordable plans. I am now paying more per month than my previous company and cannot leave T Mobile till the "free phones" are fully paid off even after turning in my Google pixel 9 phones. What's free? Nothing and higher per month bill. I want to either get my traded in phones back and out of TMobile
Read full complaintCellular phone service
I ordered online service and they took my money and then my phone numbers were not compatible. I went into the store and asked them to cancel my service and they stated I needed to call the customer care number which I did. Was talking to 70 different incompetent, unresourceful for over an hour. Just for them to tell me to go back to the store. Pure...
Read full complaintmobile phone services
I am writing to file a formal complaint against T-Mobile regarding improper billing for services that I never received or used. I am requesting that this matter be reviewed immediately, that the balance being claimed by T-Mobile be removed, that any negative credit reporting be corrected, and that the $40 activation fee I paid be refunded as originally...
Read full complaintIs T-Mobile USA Legit?
T-Mobile USA earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for T-Mobile USA. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
T-mobile.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
T-mobile.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up T-Mobile USA and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with T-Mobile USA's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 22 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to T-Mobile USA. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Just a simple new line
I completely get how frustrating that must have been. So here’s your recap in a neat paragraph: On the 9th, I called and spoke with Deja to set up a new line with T-Mobile, and everything was locked in—she was supposed to call me at 9:30 on Friday the 12th. When I didn’t hear from her, I called at 10 AM, spoke to two people who couldn’t verify any of my...
T-Mobile
On 12/31/25 I ordered two I-Phones from T-Mobile which I received in a week or so. In the meantime I decided since we are on a limited income (Social Security) I should return the phones due to budgeting issues. The phones were returned with no problem. However, it seems charges were being accumulated for T-Mobile services which we never received. We were...
Read full complaint and 2 comments
Billing practice and custmer serivce
I ordered something online and then I realized that one of the items that I received I already had because I picked it up at the store so I returned the item the second item via UPS they received the item they sent me an email saying that a refund will be issued item received but they're still billing me for it for an item. I just turned around and told him...
Read full complaintSlamming
I was a former customer for US Cellular. My account was switched to T Mobile without my consent. I did not sign anything for my account to be switched. I am now having troubles with my phone and I have been on the phone with tech support for over 5 hours. They have had no luck on getting my phone to work. I am still on the phone with them and it is 930PM...
Read full complaintT-Mobile
I am a senior. I went to the TMobile store in Missoula MT to replace My iPhone 14 Pro Max with an 17 Pro Max. The salesman sold me the IPhone 17 which is a much smaller model. I did not realize it until I went into the store today for help setting up the new phone and to inquire about the 17 Pro Max. I was told there would be a $70 restocking fee if I...
Read full complaintReoccurring charges
I had TMOBILE internet and returned the equipment on March 7 2026, and still being invoiced for service. After calling no less than 7 times, and directed that I would have to go to the local store. I went to the local store and was told I would have to call the service number. The next day I called the help line and was told I would have to go to the store...
I cannot access T-Mobile USA from Saudi Arabia
I have relocated to Saudi Arabia and don't get SMS, phone or data from T-Mobile USA. I have no way to access my account or support to cancel my service. My phone is [protected], however I cannot receive calls or messages. I can also be reached at husain.[protected]@me.com I would like to cancel my service with T-Mobile. I wany my line cancelled. Please cancel my line.
Read full complaintRefusal to cancel
T-Mobile is not a good company and I wouldn't recommend them. This is my second time trying to use their internet service and I've canceled twice. After my first cancelation, they owed me a credit, and they gave me a credit reference # for me to reference and I was told to expect a refund in the mail. After 2 weeks I called to get an update, and it wa...
Read full complaintPhone service
I am a former Tmobile customer and after many months they have been unable to get my phone/service up and running and my phone hasn't worked properly for a very long time. Tech support never followed up to figure out why I can't use the phone, why it keeps freezing, will call from a google number instead of my actual phone number preventing me from being...
Read full complaint and 1 commentProgram operational problem
Dial 611/1-800-937-8997 said it would be two hours before customer service would be available. The call was returned in thirty minutes. Said dial one to be connected. I dail one. And it refused to connect and hung up. I have been on the phone for 3 hours plus, and no service person will answer my call. I lost my phone, went back to the place last...
Read full complaintUnable to obtain refund for their overcharge
I closed my account. After that, they created a final bill and charged my auto-pay account. But the "final" bill was a significant overcharge. The extra funds were certainly not my pre-payment for future service as they knew my account was closed. I now want a refund for the extra $69.37. I demand credit to my payment account or by check mailed to...
Read full complaintStole money from my bank account after false promise
First of all, I'm not a nut, I'm educated and was with you 30 years before leaving in Nov. 2026, unfortunately my name is Karin, (pronounced "Car, in") which I believe is part of the treatment I received. This email represents total defeat and frustration from your customer service department, they are inexperienced, unreasonable, unfair, and bullie...
Read full complaint
Billing practice and custmer serivce
T-Mobile after looking at my bill before and then when I look at it again I was charged $42.80 for something that was returned 42 managers from other stores corporate stores customer service customer service rep say that they shouldn't have made the story you can show me where I return the item to see the I return the product showed me on the computer...
end of servoce bill. Account #201766157
Hello, My name is Anthony Manriquez, and I am writing to dispute the final bill on my account #201766157. On January 3rd, we switched to a new provider due to the high cost of our ongoing cell phone bill. My new provider charges us $100 less per month. As a fixed-income individual, and my wife’s employment at the Department of Homeland Security (not ICE...
Read full complaintFamily freedom and switch offers
Hello, I am writing to formally file a complaint regarding the failure to honor the T-Mobile Family Freedom and Switch (Bring Your Line) reimbursement offers that were presented to me when I transferred two lines from AT&T to T-Mobile at the T-Mobile store located in Stockton, California. At the time of the switch, the T-Mobile customer service...
Read full complaintFaulty iphone 15 sold & billing dispute
I purchased two phones at T-Mobile West End . One phone is working perfectly. The iPhone 15, which was purchased for my mother as a gift, did not power on when opened on Christmas Day. Due to being out of the country, I was unable to return to the store within the 14-day return window. I returned to the U.S. on the 16th day and went to the T-Mobile store...
Read full complaintClose out bill
I have been a T Mobile customer for over 30 and I feel like there is definite discrimination and racism against me in regard to my close out bill and equipment. I feel like I have been harassed by the numerous phone calls I receive from your company daily. I transferred my cell phone service over to At& T back on 10/5/25 and started receiving calls from t...
Read full complaintT-Mobile USA complaints: history and resolution overview
Out of all reported cases, 180 complaints (23%) have been marked as resolved, while 580 complaints (77%) remain unresolved. The most recent resolved complaint, Billing practice and custmer serivce, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Most discussed T-Mobile USA complaints
Unfair chargesRecent comments about T-Mobile USA company
Phone service
Airtel
1313 reviews
Cell C
2112 reviews
Globe Telecom
646 reviews
Securus Technologies
90 reviews
FOCUS Broadband
4 reviews
We have received your comment. Thank you!