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Sun Tan City Complaints & Reviews

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Sun Tan City - Horrible customer service and deceitful

Posted: 2014-06-18 by    Lauren Z
Complaint Rating:  0 % with 0 votes
They have insanely high membership fees and you have to tan at least 2 months. I was told I could tan ONE month but I couldn't cancel until the end of the month. I almost walked out because of that but they ENSURED me I would NOT be billed until the end of the month. Sure enough, I was billed in the middle of the month. When I called and explained the situation they said there was nothing they could do and they could not refund me. I also asked them to cancel the package but they said oh no you are not ELIGIBLE TO CANCEL YET. How is it I can't be eligible to cancel??! Then.. a 2 months...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Sun Tan City - Withdrew money AFTER I canceled account

Posted: 2012-09-01 by    Iloveyou5
Complaint Rating:  100 % with 2 votes
I went to sun tan city to use their spray tans because really you can't beat their prices. After a a few months I decided not to continue and canceled my membership I was not billed for 2 months. Then all of the sudden a $180 charge showed up on my account! When I called to demand a refund they said it could take up to 2 weeks and it wasn't guaranteed. Excuse me? I canceled my membership 2 1/2 months ago and you aren't 100% sure you can give me my money back? Ridiculous! This company is scam! DO NOT USE THEM!!!...
Complaint comments Comments Complaint country United States Complaint category Entertainment

Sun Tan City - Tennessee, Knoxville - Bad Service if you use your account o it's fullest

Posted: 2012-07-17 by    jck5439
Complaint Rating:  100 % with 2 votes
If you use your package to its fullest it seems you get horrible spray tans. I always notice the person waiting on me gets a strange look on their face and starts reading my account and then I always get a lousy spray tan I can get products just the same a LOT cheaper on eBay. However, the next 3 or 4 spray tans are terrible Seems to be a cheaper version of the spray tan I got in the beginning and before they hounded me to buy their products and I refused. Can't prove it but, have been out and had conversations with other big users and they all have had the same complaint. I even had two STC...
Complaint comments Comments Complaint country United States, Tennessee, Knoxville Complaint category Health & Beauty

Sun Tan City - Kentucky, Elizabethtown - Money Returned

Posted: 2012-05-17 by    Mtaylor44
Complaint Rating:  100 % with 1 votes
On May 2nd, 2012 I was contacted by my bank for having been overdrawn. As this is a savings account, imagine my surprise. My account had been overdrawn by Sun Tan City for a membership fee. The last time I had used Sun Tan City was over 6 years ago. I contacted Sun Tan city's accounting department and gave them a copy of my bank statment showing where they had overdrawn the account, they assured me they would take care of it asap. The next day they contacted me and they needed my card that was attatched to the bank account in order to refund the money. So far I have spoken to 3 seperate people...
Complaint comments Comments Complaint country United States, Kentucky, Elizabethtown Complaint category Beauty & Day Spas

Sun Tan City - Kentucky, Lexington - Not returning money

Posted: 2012-04-18 by    Stacie089
Complaint Rating:  100 % with 1 votes
I quit Tanning at Sun tan city at the end of February 2012, after numerous things always being explained to me incorrectly and my credit card having random charges on their from sun tan city. So the day i decided not to tan with them any more i contacted customer service that day and was informed that the credit i had on my account would be credited back to my card. I gave her my card information again just to make sure she had it and she informed me that the credit took 14 buisness days to credit back to my card and i agreed. By the end of March i still had not received a refund and called back...
Complaint comments Comments Complaint country United States, Kentucky, Lexington Complaint category Beauty & Day Spas

Sun Tan City - Kentucky - Rude customers and down computers

Posted: 2012-03-20 by    better computers
Complaint Rating:  0 % with 0 votes
I was in there Monday night. The computers were down once again (seems to be an ongoing problem). Honestly only one lady appeared to be actually working and getting customers through the line. She was doing really well considering the place was packed. Two very large ladies got mad cause a few ladies got to go before them. It was dumb cause it was not even the beds they requested. One of the large ladies asked the blonde lady her name and if she was a manager. She replied back with her name and she was a manager. They got mad and took it out on her. One cussed at her and told her she was rude (so...
Complaint comments Comments Complaint country United States, Kentucky Complaint category Hair and Beauty Salons

Sun Tan City - Indiana - tanning

Posted: 2012-03-19 by    sun tan member
Complaint Rating:  100 % with 1 votes
I also have a complaint toward Sun Tan City. I have been a member since they became local and it used to be ran better and much smoother. There is such a large turn over with employees and there fore they never know what they're doing. Very long waiting time to tan and most of the time only one person working behind front desk. The long lines of customers waiting to tan is crazy!!! I see people walking in and turning right back around all the time because of such a long wait time and I've done it too. The computer systems are either froze, slow or not working is always their excuse. They...
Complaint comments Comments Complaint country United States, Indiana Complaint category Other

Sun Tan City - Horrible Service

Posted: 2012-03-05 by    abradford09
Complaint Rating:  100 % with 2 votes
I feel as if I have been scammed! I purchased a membership package one week ago, priced at $80 per month. I have gone twice and both times I was there for 1 1/2 hours! The third time I tried to go I waited 1 hour before being told there was a 50 minute wait for my bed, I cancelled my membership and left. The problem is that their employees obviously work off commission, so they sit up front signing people up and just totally forget about the actual tanning that they promised. On the third time, for the entire hour while I was waiting in line ALL of the instant beds were open. Literally, for a complete...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Sun Tan City - Bad service

Posted: 2011-12-16 by    sheila
Complaint Rating:  83 % with 6 votes
Up until now I have always had decent service at Sun Tan City, nothing to complain about. But not too long ago they were having a free tan week. Usually I got the spray tan but for this particular event I wanted to try a different tanning bed.

When I got there I told the receptionist lady I wanted to do the “free tan thing”, expecting her to nod and then ask me about my options, but instead she rolled her eyes at me and looked at me like I was stupid, like it was going to be a huge job for her to have to talk to me.

Well excuse me! What did she want me to...
Complaint comments Comments Complaint country United States Complaint category Hair and Beauty Salons

Sun Tan City - Bad attitude employees

Posted: 2011-10-15 by    impbusiness
Complaint Rating:  50 % with 2 votes
I have usually had a decent experience at Sun Tan City until recently. They were having free tan week and usually I do the spray tan but I wanted to get in a different bed for this event. The lady basically rolled her eyes at me when I said that i wanted to do the "free tan week" thing. I don't have enough room to go into detail. I don't have the room to tell everything. I emailed the company and they never even got got back to me. No wonder they are losing business!!!...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

Sun Tan City - Maine - RUDE

Posted: 2011-08-31 by    JENNY567
Complaint Rating:  50 % with 2 votes
There is a girl that works there I believe her name is crystal, she was so rude! They really need to do better with who they hire....
Complaint comments Comments Complaint country United States, Maine Complaint category Health & Beauty

Sun Tan City - New Hampshire - Attitude from employees & long wait

Posted: 2011-04-08 by    mommyofone22
Complaint Rating:  100 % with 3 votes
I thought Sun Tan City was great at first, despite all of the complaints I had heard from friends about the place. I decided to check it out. I walked in to a pretty decent environment, top of the line equipment, nice set up, clean, organized, etc. The employees seemed fairly nice and helped me sign up quick and easy. I scanned my fingerprint because of their "policy" which is members have to scan a finger so others cant use your package. The lotions are a bit pricey, I had brought my own so I didn't have to buy any, thankfully. I supposed if you can splurge and "treat"...
Complaint comments Comments Complaint country United States, New Hampshire Complaint category Health & Beauty

Sun Tan City - Indiana, Indianapolis - Hardball tactics, horrible spraytan

Posted: 2011-02-28 by    Aurorasis
Complaint Rating:  75 % with 4 votes
Hello,

I am writing this complaint because while I agreed to a price for a spray on tan, I did not get what I wanted at all. I want to start this off by not blaming the sales person for the hardball tactics that she took with me but to express that I am a little upset with her as my issue may have been caused by not cleaning the booth good enough.
I walked into this store because it was the closest to my home and I was flying to Florida the next day. I specifically told the person at the counter that I only wanted ONE spray tan the CHEAPEST I can get and that I didn’t...
Complaint comments Comments Complaint country United States, Indiana, Indianapolis Complaint category Health & Beauty

Sun Tan City - Tennessee, Knoxville - TREATMENT by EMPLOYEES

Posted: 2011-02-17 by    NoseyHorse
Complaint Rating:  80 % with 5 votes
This is the worst, most rude, snobby, cheating, lying, place I have EVER Been. They place adds for 1 week free tanning, then refuse to let you tan--Yes it had been OVER a YEAR since I was there-The employees make fun and roll their eyes at you if you have a question. You are not allowed to tan the length of time promised by "Yesterdays" employee.
I was TOLD I had to purchase a $90.00 bottle of tanning lotion in order to tan! Then when I refused to purchase the lotion and showed her the add she "Allowed" me to tan. THEN, as I was getting ready to tan, the employee was talking...
Complaint comments Comments Complaint country United States, Tennessee, Knoxville Complaint category Retail Stores

Sun Tan City - Maine, Sanford - Nude photos taken

Posted:    Nicolee
Complaint Rating:  79 % with 14 votes
When I entered Sun Tan City Monday night I was told it was a Sun Tan City Holiday. The staff pressured me to do a "free versa spa" session. They finally convinced me and I agreed. I tanned in a bed first and then moved on to versa. During the drying process I looked up to the open ceiling of my room to see a cell phones camera aimed straight at me. Completely undressed I screamed "excuse me" and the phone quickly disappeared. I got dressed and called my mother and the police, I walked out into the lobby to find that one of the employees was missing. I left the building to speak...
Complaint comments Comments Complaint country United States, Maine, Sanford Complaint category Sexual Abuse

Sun Tan City - Removing free pkts of tan lotion and reselling them

Posted:    Kristian
Complaint Rating:  68 % with 19 votes
I am a member of Sun Tan City and today while I was waiting to tan, I saw the manager and another employee unpacking tanning lotions and removing the free incentive packets of lotion that were meant for the consumer before they placed them on the sales shelf. They re-sell these free packets for like $8.00. It is not enough that they mark the lotions up 100%. They need to get more money for the free packets gouging the consumer. I will never buy any of my tanning products at Sun Tan City after seeing this type of behavior....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Sun Tan City - Tennessee, Columbia - Merchandise

Posted:    hoofpick
Complaint Rating:  100 % with 4 votes
I like Sun Tan City because although it is more expensive than the other tanning salons, the hours seven days a week, 10-10, make it convenient to tan anytime you have the time. I like the beds large size and the a/c and fans, music, the face and shoulder tanning are great and the cleanliness is wonderful.

What I don't like is the lines even though they have lots of beds. The push on products that I think are outrageously expensive is annoying. I don't understand why the members have to wait to tan while they sign in new members. The manager or salon director is not friendly...
Complaint comments Comments Complaint country United States, Tennessee, Columbia Complaint category Other

Sun Tan City - Keep taking money out of your account

Posted:    Kijman
Complaint Rating:  80 % with 5 votes
I canceled my account with Sun Tan City however they continued to take money out of my checking account. I had to go in twice and then they would not return my money. Waiting times would sometimes be 35 to 45 minutes. Would not recommend them to anyone!!...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Sun Tan City - Kentucky, Owensboro - Awful experience

Posted:    Anna
Complaint Rating:  70 % with 102 votes
I like the whole unlimited tanning for a single price a month, but the idea of giving them my credit card in order to do so is what I hate. I was willing to pay for the complete contract up front, but they wouldn't let me. I fear of having insufficient funds when it's auto drawn and end up over drafting my account and getting those $35 fees. That's why I hate auto withdraws, I can't control what is taken out on my own. It's also very inconvenient to have to show up before they would withdraw and pay it. That's why they should have the choice to use their credit card...
Complaint comments Comments Complaint country United States, Kentucky, Owensboro Complaint category Health & Beauty

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