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Sony - Smart TV not Smart

Posted: 2014-12-21 by    Rafi Togoo
Complaint Rating:  0 % with 0 votes
As a loyal Sony customer I bought my latest Sony KDL-70 W850B a supposedly smart TV. Unfortunately it's just a YouTube TV and no other pre-loaded live apps work, not even the Sony app or Opera or TED. I am not complaining that it doesn't support Adobe but its own pre-loaded apps should work. The authorized dealer conveniently avoids responsibility by informing me that in Saudi Arabia other apps don't work due to time zone problems. The same apps work here for Samsung and LG.I have contact Sony middlEast about a week back but no action till now.
Sony please tell why should I...
Complaint comments Comments Complaint country Saudi Arabia Complaint category TV, Music & Video

Sony - Not working my mobile

Posted: 2014-10-21 by    Sony Mobile
Complaint Rating:  0 % with 0 votes
I had purchased a sony xperia M2 mobile from souq.com on 17/01/2014 but it is not working properly. No headphone was in packet and it is made in chaina. It has no 4GB memory only 2GB memory and its front camera is not working and back camera is 5 meghapixel but picture quality is too bad. I think it is not sony product. Souq.com totally cheat with me....
Complaint comments Comments Complaint country United Arab Emirates Complaint category Mobile & Cell Phones

Sony - Theft

Posted: 2014-08-09 by    JIJOBRAJ
Complaint Rating:  0 % with 0 votes
Sir,
I had lost my phone (Sony xperia l) yesterday (08 / 08 / 2014) . In my hostel
Mob mdl: sony xperia l (Black)
Mob no: 9894880528

Imei no: 356605059855011

Contact mail : jijobraj@gmail.com
Emergency contact no: 9655035367
Sir please take necessary action to track my phone as soon as possible....
Complaint comments Comments Complaint country India Complaint category Colleges and Universities

Sony - still waiting

Posted: 2014-03-17 by    edenahatton
Complaint Rating:  0 % with 0 votes
I placed an order on March 4th and to this date which is March 17th i still know nothing..I have not gotten any answers your customer service people cant tell me anything because they dont know...Im at a lost for words i have never experienced anything like this before from a big company like SEARS...My item number is 6438282000......
Complaint comments Comments Complaint country United States Complaint category Entertainment

Sony - Cheating By Sony Authorised Centre

Posted: 2013-11-20 by    Mahendra kiran
Complaint Rating:  0 % with 0 votes
I have registered complaint on 11th November 2013 having request Id: 16599714 as there is an issue with my LED TV which has the issue of 4 blinks and doesnt startup. Then, my issue has been assigned to the nearest service center "Pranak Electronics" vijayawada. Next, there was a visit of 2 to 3 service engineers and they have informed us that the TV cannot be serviced at the right moment and needs to be taken up to the service center.

Then, my TV has been taken to the service center on the next day i.e., 12th November 2013. Then we have been informed that the issue is with...
Complaint comments Comments Complaint country India Complaint category TV, Music & Video

Sony - Cheating By Sony Authorised Centre

Posted: 2013-11-20 by    Mahendra kiran
Complaint Rating:  0 % with 0 votes
I have registered complaint on 11th November 2013 having request Id: 16599714 as there is an issue with my LED TV which has the issue of 4 blinks and doesnt startup. Then, my issue has been assigned to the nearest service center "Pranak Electronics" vijayawada. Next, there was a visit of 2 to 3 service engineers and they have informed us that the TV cannot be serviced at the right moment and needs to be taken up to the service center.

Then, my TV has been taken to the service center on the next day i.e., 12th November 2013. Then we have been informed that the issue is with...
Complaint comments Comments Complaint country India Complaint category TV, Music & Video

Sony - sony gift-card

Posted: 2013-11-13 by    jahiem
Complaint Rating:  0 % with 0 votes
I BOUGHT A SONY GIFT-CARD FOR 50 DOLLARS FOR MY PLAYSTATION 3 AND IT DIDIN'T ADD TO MY STORE WALLET THIS IS A BIG INCONVIONOUS I JUST BOUGHT ANOTHER ONE AND IT WORKED ALSO I WAS SEN'T A GIFT CARD THROUGH MESSAGES FROM WHEN I GUESS YOU GUYS WHERE ON MAITENANCE ON THE PLAYSTATION STORE AND UP TO NOW I HAVE NO TRACE OF MOST OF MY ADD-ON CONTENT OR PLAYSTATION GIFT SO TILL YOU GET BACK TO MY EMAIL ADRESS: boom81012@live.com AND MY ADDRESS 299 WASAGA COURT OSHAWA ONTARIO that the address your sending my gift-card. or my money...
Complaint comments Comments Complaint country Canada Complaint category Savings & Investments

Sony - Compatibility

Posted: 2013-11-04 by    kriar
Complaint Rating:  0 % with 0 votes
Dear Sony,

Gamer Tag: Kriar

What the f***
.
I have had a PlayStation 3 since 2007, I have amassed quite a collection of PS1, PS2 and PS3 games to date (estimate value, ~$800 CAN)
I was thrilled to learn the PS4 was coming out and have even placed a pre-order for it for the release date November 14th 2013.
The specs of the hardware are just phenomenal, amazing, every good word in the dictionary, then you hit me with a bombshell, there’s no backwards compatibility? Are you f*****g kidding me? I can’t play GTA 5 (which I wasn’t going...
Complaint comments Comments Complaint country Canada Complaint category Software & Games

Sony - incorrect information

Posted: 2013-09-25 by    Mike19
Complaint Rating:  0 % with 0 votes
Sony Listens posted in response to a question on the Best Buy website that its universal remote RM-VL600 would operate Sony Soundbar HT-CT100. I bought the remote and can't get it to work. There are no remote codes on Sony's website and the search function finds a code, but it does not work. I contacted Sony support and they now say they do not have any codes and do not sell any universal remotes that will work for this soundbar. True or False?...
Complaint comments Comments Complaint country United States Complaint category TV, Music & Video

Sony - California - Defective Product broken replacment

Posted: 2013-09-20 by    ctaylor281
Complaint Rating:  0 % with 0 votes
I have a xbr9 purchased at the end of 2009. I called Sony and they said they would send me a 2 year waarranty and a refurbished xbr9. After reading all the issues that people had with their "certified" reconditioned units I asked for a different TV (HX950) I was told no and I would get the same TV. I said OK because I had no options. So today I get my TV, open the box, and the screen is shattered behind the glass. Gee thanks sony!!! I oven two cameras, hd vido camera, a vaio, AV receiver, blu ray, 7.1 surround speakers all of which are sony. After this experience I highly doubt I will...
Complaint comments Comments Complaint country United States, California Complaint category Consumer Electronics

Sony - Camera repair/purchase

Posted: 2013-08-28 by    KiernanR
Complaint Rating:  0 % with 0 votes
I called Sony yesterday to find out how to get the lens on my cybershot repaired. They quoted me a price of $139.72 or offered me a discount on a new camera, the DSC TX30 for %15 off for a total of $230 with no shipping. Because I love my camera, I wanted to research the new camera and make sure it was what I wanted so I asked the associate for a number to call back if I decided to purchase. Instead, she took my number and said she would call later that afternoon. She never did. I decided I would like to purchase the camera so I called back today, no one knew what I was talking about. I was on the...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Sony - not at all satisfied with the picture quality

Posted: 2013-08-27 by    vani k
Complaint Rating:  0 % with 0 votes
i have bought Sony WX300 digi cam on 25/07/2013.once i came home and started taking the shorts and loading them to the computer i was not at all satisfied by the picture quality.i call reliance digital where i have bought the cam on 26/7/2013 an told the same .Sales men asked to bring the cam so we took it on 27/07/2013 and they have even seen the pictures which were not at all good.i paid 20k on the product and there was sony dx300 which sales person didnt even shown us.
when i reached the store sales men said that it is 2 days and blah blah.we were ready to upgrade the productu in sony...
Complaint comments Comments Complaint country India Complaint category Digital Cameras

Sony - SSD Factory Defect

Posted: 2013-07-21 by    Sony T series laptops
Complaint Rating:  0 % with 0 votes
Dear Sir
2 months ago, I made a mistake of purchasing a Sony Top of the line, 5500AED T series Laptop. Its SSD went bust so I took it to the Dubai Jumbo customer service for repair. I was shocked to hear that it will take 2 MONTHS to replace the factory defect SSD memory card. Is it logical for anyone to wait 2 months with a reputable company such as SONY to replace its defected factory parts?...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Laptops / Notebooks

Sony - Arizona - Sony Vaio Laptop (online order)

Posted: 2013-05-28 by    LJRkoosh
Complaint Rating:  0 % with 0 votes
After reading other's complaints I thought it may be beneficial for others to avoid my experience. I ordered a brand new Sony Vaio laptop directly from Sony online, had it mailed to the house, only to discover on powering it up that it had a large dead spot in the center of the screen (about the size of a matchstick head). When I called Sony to determine what they could do for me, they initially tried to talk me out of a return/refund, stating that many screens have dead pixels (apparently a huge dead area in the center of a large laptop is something customers shouldn't complain about),...
Complaint comments Comments Complaint country United States, Arizona Complaint category Laptops / Notebooks

Sony - Sony vaio screen damage

Posted: 2013-03-20 by    Sony vaio E series - 15115
Complaint Rating:  100 % with 1 votes
i have sony vaio E series laptop. within 5 month of purchase my laptop screen get damage. sony care is telling that it will repair at RS 11, 500/- approx. my laptop is under warranty. so i want my laptop screen should repair without cost....
Complaint comments Comments Complaint country India Complaint category Laptops / Notebooks

Sony - North Carolina - Television

Posted: 2013-01-24 by    lbg19
Complaint Rating:  0 % with 0 votes
The Sony tv may be fine, but their customer service is the worst. I purchased a TV at the end of November. It took 2 phone calls and about a month to receive it. I received it and it was defective. Called to get a new one - all they can send is a refurbished model and will not offer any compensation for it being refurbished other than extending the warranty by a year, which I already have through the credit card company. It is now the end of January and I have been waiting to receive the refurbished unit for over a month. Each call I make to Sony lasts about an hour and they just keep passing you...
Complaint comments Comments Complaint country United States, North Carolina Complaint category Consumer Electronics

Sony - Florida - Playstation Network Down Again

Posted: 2013-01-18 by    FATMAN WALKING
Complaint Rating:  0 % with 0 votes
Sony can't get it's act together..There was supposed to be just maint for 12 hours on the 17th of Jan...Well guess what something went wrong and they say that it won't be up until the 18th at 11pm...If we are lucky...And what is weird some people can log on to play games while others can't...Why can microsoft update Xbox with no problems at all...What kind of people do they have working for Sony..Do they work in some kind of dark room with no lights...HELLO!!! WAKE UP SONY AND GET YOUR S__TOGETHER...
Complaint comments Comments Complaint country United States, Florida Complaint category Software & Games

Sony - Mobile

Posted: 2012-12-23 by    Krishna12
Complaint Rating:  0 % with 0 votes
Recently i got Sony Tipo Xperia Mobile from 51st east city center Doha mall immediately after 4 days lcd screen one sidw not visible its brand new mobile when asked city center they informed i have to visit customer service customer service after investigation says its physical damage i have not dropped and applied pressure servuce center in salwa road is too pathetic response. Basically its a damage peice they have told it seems and just for lcd screen they mentioned 250QAR charge and i have to bear taxi charges itself from city center to salwa road 100+100 =200QAR on top of that cost of mobile...
Complaint comments Comments Complaint country Qatar Complaint category Mobile & Cell Phones

Sony - Customer Service

Posted: 2012-11-29 by    beachnutt7
Complaint Rating:  100 % with 3 votes
Too angry to go into detail. Perhaps their products are superior, or maybe it's just marketing and reputation, but you should not buy from Sony SOLELY based on their HORRIFIC customer service and obstinate workers and multitude of stupid and lame excuses for why they are incapable and useless. They don't even have an official complaint department to direct issues towards so they can fix their bologna problems! Any advice on how I can really get them to pay attention to my complaint? Or stick it to them? Or get recompense for their ineptitude, I would REALLY appreciate it. Even if all I...
Complaint comments Comments Complaint country United States Complaint category Laptops / Notebooks

Sony - 3D effect not comming in sitting position

Posted: 2012-11-19 by    VASUYPL
Complaint Rating:  0 % with 0 votes
SIR
I PURCHASED ONE 55'' 3D LED TV ON 27-10-2012 MODEL NO. KDL55HX750 FROM ONE AUTHORIZED DEALER.THEY SAID THAT WITHIN TWO OR THREE DAYS SONY COMPANY PEOPLE WILL COME TO MY HOME AND SET THE TV. ACCORDINGLY TWO DAYS AFTER ONE AUTHORISED SERVICE MAN HAD BEEN TO MY HOME . HE SET THE TV OK BUT 3D EFFECT IN SITTING POSITION WAS NOT COMING. HE TRIED MANY TIMES BUT COULD NOT GET 3D EFFECT. THEN HE SAID COMPANY ENGINEER WILL COME AND SET 3D EFFECT IN SITTING POSITION .UNFORTUNATLY TILL DATE NO SONY SERVICE MAN HAS COME..I SEND TWO E MAILS REGARDING THIS BUT NO RESPONSE TO THESE MAILS. HOW...
Complaint comments Comments Complaint country India Complaint category TV, Music & Video

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