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Sears Portrait Studio Complaints & Reviews

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Sears Portrait Studio - Missouri - Gift Certificate

Posted: 2013-04-08 by    J Otto
Complaint Rating:  100 % with 2 votes
I have a gift certificate from a baby shower for Sears Portrait Studios and no one will let me know what that company will be doing abou the Gift Certificates now that it is closed....
Complaint comments Comments Complaint country United States, Missouri Complaint category Photo Services

Sears Portrait Studio - Illinois, Danville - pictures

Posted: 2012-12-17 by    Sears Portrait Studio
Complaint Rating:  0 % with 0 votes
Yesterday my family and I had a twelve o'clock appointment to get pictures taken. The lady that did our pictures was very unprofessional she was dressed for lounging, and just lacked the ability to do her job. We waited 30 minutes while she attended another clients pictures. I thought that is why we had appointments. Meanwhile my five month old son was getting fussy. My boyfriends eyes were half closed in one shot and when reviewing them she did not offer to retake them but suggested that was the best picture and suggested we get it in a small size, because she said no one will notice. That...
Complaint comments Comments Complaint country United States, Illinois, Danville Complaint category Other

Sears Portrait Studio - Washington, Lynnwood - Returning call

Posted: 2012-01-20 by    Dominique D-Kyles
Complaint Rating:  0 % with 0 votes
I have left messages on the Alderwood Sears Portrait Studio voice mail five times. They returned my call back twice, call when I called back I could never connect with any one live. So, called again twice... left days and times when I would like so come in with my children. But, no return call this time. So, went online schedule appt. and now I'm second guessing why I should even go and spend my money there... Plus, I'm reading all these complaints, I think I will cancel my appointment and go somewhere else....
Complaint comments Comments Complaint country United States, Washington, Lynnwood Complaint category Photo Services

Sears Portrait Studio - Vermont, South Burlington - Sears Portrait Studio

Posted: 2011-12-05 by    Adam1
Complaint Rating:  100 % with 1 votes
We printed out a coupon for, "free photo shoot, collage portrait, and 20% off the total price. After we had our pictures taken we were offered there packages. We took the cheapest one available at $199.99. They then checked us out, took my money, and set a date to pick up the pictures. After leaving I noticed that they charged $169.98 then taxed the amount for a total of $181.88. Since they were closed I decided that when I go back to pick up the pictures I will get my 10 dollars back and point out that they incorrectly figured the percentage off.
When I went to pick up my pictures...
Complaint comments Comments Complaint country United States, Vermont, South Burlington Complaint category Photo Services

Sears Portrait Studio - Texas, Irving - poor customer service

Posted: 2011-11-25 by    brehell
Complaint Rating:  0 % with 0 votes
My kids were so excited to get their picture taken yet they went home crying from not getting their picture taken. We stood there for fifteen minutes and the lady would not acknowledge my presence even when I said excuse me. Then a couple came in after me and the lady smiled and said right this way. When I asked why they went first, instead of saying they had an earlier appointment, she said, while rolling her eyes, they had child ssues don't you know what that is! So I said ok we will be back and her and the manager said yea whatever....
Complaint comments Comments Complaint country United States, Texas, Irving Complaint category Photo Services

Sears Portrait Studio - Huge Price Increase

Posted: 2011-10-29 by    cdeepthi
Complaint Rating:  0 % with 0 votes
Sears portrait studio has increased the prices of their traditional (natural color sheets with no enhancements) to 20$ .
I just became a supersaver member so I could buy more pictures for the holiday. But unfortunately Sears has simply doubled their prices from 9.99 to 20$ which is atrocious....
Complaint comments Comments Complaint country United States Complaint category Photo Services

Sears Portrait Studio - Florida, Lakeland - Bad Treatment of Employees

Posted: 2011-08-06 by    CPIsucksalot
Complaint Rating:  0 % with 0 votes
I literally clocked out early from work today and quit from Sears Portrait Studio which was located at the once Sears Essentials store on Florida Avenue in Lakeland Florida, which is apparently changing over to Kmart. I walked off the job due to the ridiculous treatment I have had to deal with sense working with this company. The Sears Portrait Studio is going to become the first stand alone store inside a kmart.

Now to tell you what that means for our studio is that the store is going to be run to the ground because of a new manager being placed into the store when I have been working...
Complaint comments Comments Complaint country United States, Florida, Lakeland Complaint category Bullying and Harassment at Work

Sears Portrait Studio - New York, Brooklyn - Rude, anti semitic

Posted:    littlemom
Complaint Rating:  100 % with 1 votes
My sister and I took our kids to take portraits to gve as a gift at our parent's anniversary. We each had a Sears coupon that consumers in line before us had no issues redeeming. As soon as we mentioned our coupons, the manager refused to honor them. She kept making anti semitic slurs at us and tried to get us to leave the studio. One of our children was crying during the shoot and the phootographer and manager claimed they were not allowed to finish the shoot with a crying child because of Sears' quality assurance guarantee - they refused to take or sell us pictures of the crying kid....
Complaint comments Comments Complaint country United States, New York, Brooklyn Complaint category Kids & Baby

Sears Portrait Studio - Connecticut, Groton - lack of customer service

Posted:    danaya p
Complaint Rating:  0 % with 0 votes
i will no longer be giving sears portrait my business. three times i have tried to book an appointment to take pictures and every time i recieved a phone call with an excuse as to why they were unable to keep the appointment. they did offer to switch my appointment times BUT i do have other things going on in my life and cannot work my schedule around just because they cannot conduct their business properly. i have been dealing with sears portrait studio in va for years and have never experienced this lack of customer service, that is until movin to groton ct and attempting to take photos at crystal...
Complaint comments Comments Complaint country United States, Connecticut, Groton Complaint category Photo Services

Sears Portrait Studio - Rude service

Posted:    Howard
Complaint Rating:  0 % with 0 votes
We went to the Sears Portrait at Cambridgeside Galleria and the photographer there was Amy. She is one of the most rude staff I've ever met.

When we got there for our appointment, she was out on her break, so we waited, and when she got back, she just nonchalantly told us to wait some more because she needed to edit some photos! When it was finally our turn to take photos, her attitude was terrible. Firstly, as this was our first time at taking professional shots we were a little nervous and didn't know how to pose. She not only made us feel uncomfortable but she was very...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Sears Portrait Studio - Colorado - Pricing

Posted:    PhotoLC
Complaint Rating:  100 % with 2 votes
I have questioned Sears Portrait Studio's pricing on a few previous occasions but just thought it was my imagination because the receipts are not itemized. I have finally have proof that either they "pad" their receipts or that their computers are in real desperation to be replaced.
I went to the photo studio today (Thursday). I am a Smile Saver member and they are kind enough to extend a 20% military discount to me.
I ordered 1- 8x10, 3-5x7 (one enhanced), and ordered a "tender moments collage." The 8x10 is free with my membership, I should receive duplicates...
Complaint comments Comments Complaint country United States, Colorado Complaint category Photo Services

Sears Portrait Studio - California, Costa Mesa - RIP OFF!

Posted:    safarimom
Complaint Rating:  0 % with 1 votes
Sears Portrait Studio is a rip off!

I took my son here for his 1st birthday pictures. The photographer was friendly enough, but the pictures were terrible! First of all, she only took like 20 photos so I didn't have many nice ones to choose from. My appointment was supposed to be for an hour, but she took the photos in less than 10 minutes. The backgrounds were ugly, dirty and stained, and the props were old and outdated. I bought the CD which includes 8 sheets of photos for a grand total of $180 bucks! I could have bought a very nice point-and-shoot camera for this price and...
Complaint comments Comments Complaint country United States, California, Costa Mesa Complaint category Other

Sears Portrait Studio - New York, Massena - employees

Posted:    strader
Complaint Rating:  0 % with 0 votes
i just wanted to say i have spent money on photos at sears in massena new york.they never tryed to make the kids smile at all.they expect 15 minutes to take 5 kids pictures, and they were horrible.i went to k-mart and they spend all the time to make sure the kids smile.they give 30 minutes for time with your kids, thats a lot better than 15 minutes.i just am very upset with my photos.but i did find a better location to have my kids photos done at.my son smiled for every pose, that i had done.the location for the good work, is in watertown new york.that is jefferson county.thank you...
Complaint comments Comments Complaint country United States, New York, Massena Complaint category Employees

Sears Portrait Studio - Texas, Tyler - Pour Customer Service

Posted:    Xana
Complaint Rating:  100 % with 1 votes
We have been using Sears Portrait Studios since January 1996, and we have seen them evolve with numerous changes since that time--some good. We've had great service (Wichita, Kansas) and the absolute worst (Longview and Tyler, Texas).

About a month ago, an employee at the Tyler, Texas studio called us to set up an appointment. It had been almost a year since our last visit, so I made an appointment thinking they were drumming for business and it would be fun. Over the next several weeks and employee from that office called us for various reasons, i.e., am we smile savers (yes!),...
Complaint comments Comments Complaint country United States, Texas, Tyler Complaint category Photo Services

Sears Portrait Studio - New York, Valley Stream - RE: Poor Customer Service

Posted:    WES718
Complaint Rating:  0 % with 1 votes
This place has about the WORST customer service. Some of the people need to learn the art of customer relations. Simple smile and patience is not much to ask for. Took my daughter to take pictures, this one young woman, whom was not at all ladylike, had attitudes, looked uninterested in the job, unable to make my daughter comfortable during the session.

Sears should hire more professionals, at least, make sure that customer satisfaction is achieved. Shame on Sears Valley Stream, NY Photo Studio. If she does not like the job, look for something else.

There was a young...
Complaint comments Comments Complaint country United States, New York, Valley Stream Complaint category Photo Services

Sears Portrait Studio - Maryland, Annapolis - Prices/Poor Customer Service

Posted:    KKH
Complaint Rating:  0 % with 1 votes
We recently took our son to have his picture taken at Sears, where he has been photographed since he was born. We will never go there again. The pictures were OK, as usual, but this time the prices were incredible tacked upon poor customer services by the young ladies that were working there. Throughout the course of the experience we were told the following: * The price of the pictures just went up * The price of the picture CD has always been $200 (I've never paid even close to $100 of purchasing it since it's inception) * The price of the picture CD is regularly $120, but it went up...
Complaint comments Comments Complaint country United States, Maryland, Annapolis Complaint category Retail Stores

Sears Portrait Studio - North Carolina, Shelby - Multiple

Posted:    Shellie Blanton
Complaint Rating:  50 % with 2 votes
I have several complaints over the past six months I have been using this studio and it always pertains to the two associates that seem to always be there. For starters, it is very HOT back in the studio. They claim the fan broke but they will not replace it, maybe because they are not sweating because they have the parents put the babies in all of the poses while they just stand behind the camera and push the button.
Secondly, their was supposedly a "contest" going on so I took my twins (on two seperate occasions) to have their pictures made. "The All-American Baby Contest"...
Complaint comments Comments Complaint country United States, North Carolina, Shelby Complaint category Photo Services

Sears Portrait Studio - Texas, Abilene - in studio customer services unexceptable!

Posted:    sharon t
Complaint Rating:  0 % with 2 votes
studio manager at portrait studio 4310 buffalo gap road abilene tx 79606, number 3256953911 was very unprofessional and
very unaccomadating/. discriminating, and rude. she was
vendictive and unpleasant to be photagraphed by.
She only took 5 pictures of my 9 month old.and when i asked to
take a break for her when she started to cry, she said no lets just see
what i have so far. a began the veiwing process. my child was still
irritable and i also had my 3 year old nephew with me along with his mother, also my sister. she stoped the veiwing process when she...
Complaint comments Comments Complaint country United States, Texas, Abilene Complaint category Photo Services

Sears Portrait Studio - North Carolina, Greenville - Rude Manager

Posted:    Momof2boys
Complaint Rating:  0 % with 0 votes
Well, I use the SEARS portrait studio in Greenville, NC. I have used this studio many times in the past for things such as my engagement pictures and my first child's portraits up to 2 years old. We have always had wonderful experiences and I am always referring people to this studio. (I am an OB ultrasound tech so I come into contact with a lot of new parents) Last weekend we went in for my second son's 6 month portraits and my oldest son's 3 year old portraits. The girl that took the photos I could tell was very new and not used to working with Children. It was frustrating but my...
Complaint comments Comments Complaint country United States, North Carolina, Greenville Complaint category Photo Services

Sears Portrait Studio - prices

Posted:    Shelia Grainger
Complaint Rating:  88 % with 8 votes
I have been going to sears to get my daughter's pictures made for 15 months now. I have been pleased til April 11, 2009, when I took her to get Easter pics made. She was fussy and didn't want to get her pic taken. The girl that was taking the picture was more worried about leaving asap than trying to get pics done. She only took 4 good pics of her and asked me to reschedule for Easter Sunday. I had plans that afternoon but still took her anyway. The other lady that was working that day didn't know what she was doing. I had an appt at 1:30, she didn't get to us til after 2:00...
Complaint comments Comments Complaint country United States Complaint category Photo Services

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