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I ordered a burner bake for by oven on Dec. 8 th. They sent me the parts in 8 or 9 days.When I received the parts, the igniter was broke (the porcealan). So I called sears They send a call slip to pick up the part through u.p.s. in 2 days,they pick it up. Dec. 11 th.Dec 24 th. I receive the...

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I am in the middle of a cabinet reface that was supposed to take 5 days. Sears sold me at an expensive price a kitchen reface with new cabinets. This project started the end of oct 2007 and it is now dec 13 2007, the contractors they orig sent out to do they cabinets messed them up so bad, sears...

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On Nov 16, 2007 I purchased a Acer computer from Sears.com. My order confirmation came back that the computer would be delivered on 11/21/2007. 11,21,07 arrived and I received the carrying case for the computer but no computer, I called customer service and was told that due to the holidays...

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Hello, I am new to Sears and for my first major purchase the experience was horrible. I need a new stove and had been watching the prices for weeks. I finally decided to go with sears because out of all the retailers they seemed to have the best price.

On Black Friday Morning...

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It took 10 days to get a scheduled service appointment. I was given a 4 hour window, when technician was to arrive. Technician never came though I missed work to wait. I phoned 45 minutes before the 4 hours was up and I was told he would still be coming. When they finally told me at 6pm that...

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On 10/1/07 Sears did home service on my refrigerator and yet it was not fixed. I placed a call and was told that I had no choice and had to wait until 10/11/07 because Sears decided that it was the next available appt. and the customer had pay the consequence for the technicians mistake. I...

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I bought 4 gasmatic shocks for my vehicle, we installed them ourselves, 3 were good and one leaked. I took this shock back within the warranty agreement, which is 5 years or 60,000 miles, the shock was only on the vehicle for 3 months. I was told they did not have any in stock, the manager called...

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Been dealing with Sears and our problem(dishwasher w/ extended warranty... joke!) for 8 months now! Endless hours on the phone... mostly on HOLD... because when they promise to come "right back"... well, 52 minutes later..you're still waiting! My husband has actually called from...

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On 08/10/07 Purchased a Free Standing Gas Range, Microhood and oven, and 4 cycle dishwasher from Sears Willowbrook. NJ Price was over 3,100.00.

Items were replacements for old Sears Products.

Have purchased all appliances from sears for over 40 years.

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I purchased Sears Replacement Windows in 1993 and was guarantee a lifetime warranty on warping, chipping, pealing and cracking and a 20 year warranty on loss of the insulated seal for as long as I owned my home. I called Sears talked with Rhonda and I requested that I needed someone to come...