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Santander Complaints & Reviews

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Santander - North Carolina, Clyde / Auto sales

Jeri Foote on Oct 15, 2015
I was going to buy a car from this company & I told them from the very beginning that I couldn't make my payments until after the 3rd of every month. After the paperwork was done I had to tell the Hyundai dealership that I noticed the date for my payments were due on the 2nd & they said that Santander would change it for me. Anyhow, when I was supposed to get my first payment notice in the mail it never came to me. Well, Santander sent me a letter after the 1st payment was overdue & told me I now owed them the first & 2nd payment together plus late charges. I explained to them again that...

Santander - Texas, Houston / Ripoff

God Guy on Jul 28, 2015
I got a car from Carmax, which was financed through santander usa. the whole experience was horrible, harassing calls at home and work, would pick threat to repo. So finally after 4years of me dealing with that, i was on a 5yr term. I called to get the pay off amount because it was the new year and I had my tax return coming. they told me i owed 19, 000 dollars on a car that was originally 21, 000 but the blue book value was least than 6000. So i told them to come pick up on a voluntary surrender. They wouldn't, instead continued to call me saying that the repossession people have came to...

Santander / Car Repossession Fraud

Essence E. on Jul 28, 2015
Purchased a 2014 Checy Cruze in December 2014.. After 45 Days Of owning the car, the dealership informed me that the bank backed out.. I had to go in and find another lender. I was out a bankruptcy for about 10 months and excited to rebuild. The car was refinanced under Santander. Two months after purchasing the vehicle, I lost my job. No problem, things happen. I called and made arrangements to pay $100 weekly off of my $307 weekly unemployment. In May 21, 2015, I woke up to make my $100 payment, which I paid just the week before, and my car was gone. They told me I had to pay them $399 to...

Santander / Extra add on fees

Quanikker Dennis on Jan 14, 2014
I have had my loan with Santander a little over a year. When i got my first payment due i called in and tried t get my due date changed because I only get paid monthly and its at the end of each month. I wanted the 28th so that would give me some wiggle room to mail it off but instead was told the only date that i could get was the 25th.Now if my payment is due on the 25th and my check doesn't post until 30th of every month i am already 5 days late. The representative told me that he would document everything and i will be fine, well far from that. December 2013, January 2014 I received...

Santander / payoff fraud

Amanda Barber on Nov 27, 2013
I had a car loan with citifinancial from 2005 to 2008..I spoke with citifinancial approxiamtely October of 2008 and inquired about my payoff which was approximately $4, 000. I was going through a divorce at the time and knew I wouldnt be able to afford the truck payment for very long. i indicated to Citifinancial that i was paying the car off in February 2009 with my tax return. Citifinancial gave me the final payoff and made a notation. The next thing I know, I call to inquire about a payment and Santander has my loan; When I indicate paying the truck off, the payoff amount has doubled or...

Santander - Illinois, Spring Valley / Overchargeing on auto loan

jane hoffert on Aug 2, 2013
santander bought my car loan from citifinancial auto and now that loan has come due (6 years) they say i still owe $6600 and they have repoed the car

Santander / Payment rip off

Rose1942 on Apr 16, 2013
In 2012 car loan purchased by Santander. Company failed to send notice and payment coupon to us. Every month coupons are late being sent to us or none are sent. Jwhen contacted, the representative told us we should pay online . The fee is way too high. Told rep I pay most bills on line and companies make no charge. Also rep claims Santander has a contractor that sends out payment coupons. So they have no control over when payments are sent. They try to get bank acct number an want to do automatic deductions. Do not believe company is reputable.

Santander - Texas, Plano / not apply extra payments properly

Kippie2013 on Mar 10, 2013
I have an auto loan with Santander in Dallas, TX. The interest rate is extremely high so I am trying to pay off the loan early. However, when ever I send in an extra payment, 50% of the payment (sometimes more) goes towards interest. I call them and ask them if there is an early payoff penalty and they tell me no. They say that all I need to do is mail the extra payment with a letter stating that I wish to have the payment applied to the principal. I have done this twice. The first time was in January. I paid an extra $400 (above my normal monthly payment) and $220 was applied to interest. I...

Santander / Loan Payment

Sherry A. Wright on Jan 29, 2013
Loan amount differs each month after same payment do not understand how they calculate figures. Payments not applied, different story each time I speak to a representative. had them send me full payment details of all payments Interest information never correct.

Santander - Maryland, Baltimore / late charges

tammy alexander on Nov 29, 2012
santander said that by me being later i am going be charge 12.95 every 10 days this not in my contract i suppose to be charge one flat late charge 12.95 not 12.95 a day my original loan was with citifinancial my car if due for payoff 10 /2013 now it toward the end and they are trying to charge me extra money please help me

Santander - Maryland / OMG

Judy1388 on Oct 19, 2012
I originally had my loan with HSBC Auto, I have the original loans papers and then I received a letter that Santander was taken over, I have had nightmare after nightmare. My loan with HSBC auto states that my loan will be paid off November 21, 2012. Here it is October 19, 2012 and Santander states I owe the loan $12, 000.00 more dollars. I have requested over 10 times that I want the documents and statements of all these charges, they reply they will mail out to me. I have never got them. I have asked over and over I want an itemize statement of all charges, to this day I have not received...

Santander / I paid off my car loan back in February and still today they have not released the lein they have on my title to my car

Forkole on Aug 17, 2012
I paid off my car loan back in February and still today they have not released the lein they have on my title to my car. They are saying today August 16, 2012 that I have to now pay to have it released? I paid my debt in full I think that it’s there responsibility to provide me with the documentation showing the title has been released.

Santander - North Carolina, Jacksonville / Car loan

lindao99 on Aug 14, 2012
My grandson is in the Marines and stationed in NC. He bought a truck and it was financed by Santander by the dealership. He has had nothing but troubles with Santander. He set it up to pay automatically and sometimes they did it and sometimes they didn't. They called all the time but mostly they called me and I live in Nevada. He finally went to his own bank and refinanced with them, which was great. Santander took a whole month before they would settle the closing and after they excepted the check for the refinance and sent the title to the new bank they charged my grandson $700 in fee...

Santander - Delaware, Wilmington / collecting after paid in full

my name already taken on Jul 27, 2012
Sovereign Bank (straightforward, good) became part of Santander. My Sovereign loan is paid in full, I have documents from Santander saying paid in full, but they still try to collect monthly. The 800 number cannot look up payoff information (many tried for me). The branch was cut off from the old computer system without being given access to the new, so they can only call the 800 number. There is no effective way to contact anyone about anything - not only that, but payments are split into interest and principle before being posted, and the 800# CSRs do not have to help you if you cannot give...

Santander / Their incompetence has cost me money

Numage on Jun 8, 2012
I recently changed my bank to Santander. I changed because my other bank were too fond of making exorbitant charges for me slightly exceeding my overdraft limit – and not on a regular basis either! As we all know the charges the banks make for exceeding overdraft limits are out of all proportion to what it actually costs the banks to administer. I was promised by Santander that they would take care of all my existing direct debits set up on my old account. I was very surprised and upset to find that they had not set up all the direct debit payments as they promised. Their incompetence has cost me...

Santander - Georgia / fees , discrimination.

archhist on Apr 30, 2012
Auto loan over 1 year not behind but notice the strange fees that I NEVER RECEIVE AN ANSWER ON CARMAX also a party to this as they lie at closing to receive large kick back to use Santander financing. Then you are stuck! lie after lie! Santander claims to offer a payment reduction plan, this plan is for 6 month's. to assist you if you may have a problem making payment in future. So far 18 phone calls e-mails. talk on line, produce nothing! The Presidents Office checked out to be a phony racist check point. Yes, that is correct! The off the cuff remark by a so called representative when he called me...

Santander - Florida / Wrong Payoff Amount

mv0013 on Mar 16, 2012
I called for a buyout amount on my autoloan (simple interest auto loan) and I was given the full balance (including interest) as my buyout amount. My contract states I can buyout my loan early with an up to max $75.00 interest penalty. Santander is lying about my payoff amount and won't give me the correct amount. Each day they delay costs me money.

Santander / Frozen Assets

blushersbest on Feb 27, 2012
I have set up a transfer of money to a company in UK for transfer to my Australian bank account. My account has been frozen because of 'security' reasons; I have called Santander every day for 5 days now and they insist the security team have to make a call to me to verify I am on the numbers in contact details. I find myself in Australia with $6 in my purse, no means of paying the motel and no means of getting more funds transferred. This is the worst experience of any bank I have ever encountered. They have absolutely no heart, although I have satisfied all the security question...

Santander - Georgia, Springfield / inaccurate interest charges

Vikki912 on Feb 24, 2012
Consistently charging too much interest, when they are notified they sometimes correct it, then do it again and again. They take the loan amount, (say $12, 000.00) figure the interest on the loan (say it brings it to $14, 500.00) then they charge you 14% on that amount until it is paid off-They are charging interest twice! (the amounts are for show only-not actual amounts) They are the most corrupt company I have ever done business with -they bought Road Loans which is where our loan was first. It has been nothing but a huge headache trying to stay on top of them. I need to know where to file a formal complaint!!

Santander - California, Camarillo / Fraudulent repossession

Crystals truck on Dec 9, 2011
Auto was fraudulently repossessed. Last bill states 69 out of 72 payments were made but lists amount due as 16, 000. When asked for explanation, was rudely told that I didn't understand "simple loans". Auto repossessed after hundreds of calls and the last two were from an "investigator" who called my employer telling them that I was mentioned in a fraud.
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