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Santander Complaints & Reviews

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Santander - Loan more than paid/harrassing and charging me even after I have paid $40k on a 26K loan

Posted: 2014-08-20 by    rippedoff4444
Complaint Rating:  0 % with 0 votes
I have borrowed for a car in 2008 for $26, 000 I have paid $40, 000 on the vehicle. The loan has reached maturation. The company has lost my original paperwork and is still saying I owe $11k. They are harrassing me and they are illegally trying to glean more money than what was owed them....
Complaint comments Comments Complaint country United States Complaint category Loans

Santander - $7.000.00 overcharge

Posted: 2014-02-19 by    orpha tedford
Complaint Rating:  0 % with 0 votes
I will have my car paid off on 11/5/14 loan complete with 72 payment I had to defer a few payment but not once did they tell me that this will be this much over charge on my loan . I have had other finance companies defer my payments before and have never had a finance company charge this much on interest before,...
Complaint comments Comments Complaint country United States Complaint category Loans

Santander - Extra add on fees

Posted: 2014-01-14 by    Quanikker Dennis
Complaint Rating:  0 % with 0 votes
I have had my loan with Santander a little over a year. When i got my first payment due i called in and tried t get my due date changed because I only get paid monthly and its at the end of each month. I wanted the 28th so that would give me some wiggle room to mail it off but instead was told the only date that i could get was the 25th.Now if my payment is due on the 25th and my check doesn't post until 30th of every month i am already 5 days late. The representative told me that he would document everything and i will be fine, well far from that. December 2013, January 2014 I received late...
Complaint comments Comments Complaint country United States Complaint category Loans

Santander - payoff fraud

Posted: 2013-11-27 by    Amanda Barber
Complaint Rating:  67 % with 3 votes
I had a car loan with citifinancial from 2005 to 2008..I spoke with citifinancial approxiamtely October of 2008 and inquired about my payoff which was approximately $4, 000. I was going through a divorce at the time and knew I wouldnt be able to afford the truck payment for very long. i indicated to Citifinancial that i was paying the car off in February 2009 with my tax return. Citifinancial gave me the final payoff and made a notation. The next thing I know, I call to inquire about a payment and Santander has my loan; When I indicate paying the truck off, the payoff amount has doubled or more...
Complaint comments Comments Complaint country United States Complaint category Loans

Santander - Illinois, Spring Valley - Overchargeing on auto loan

Posted: 2013-08-02 by    jane hoffert
Complaint Rating:  0 % with 0 votes
santander bought my car loan from citifinancial auto and now that loan has come due (6 years) they say i still owe $6600 and they have repoed the car...
Complaint comments Comments Complaint country United States, Illinois, Spring Valley Complaint category Auto Insurance & Loan

Santander - Payment rip off

Posted: 2013-04-16 by    Rose1942
Complaint Rating:  0 % with 0 votes
In 2012 car loan purchased by Santander. Company failed to send notice and payment coupon to us. Every month coupons are late being sent to us or none are sent. Jwhen contacted, the representative told us we should pay online . The fee is way too high. Told rep I pay most bills on line and companies make no charge. Also rep claims Santander has a contractor that sends out payment coupons. So they have no control over when payments are sent. They try to get bank acct number an want to do automatic deductions. Do not believe company is reputable....
Complaint comments Comments Complaint country United States Complaint category Loans

Santander - Texas, Plano - not apply extra payments properly

Posted: 2013-03-10 by    Kippie2013
Complaint Rating:  100 % with 1 votes
I have an auto loan with Santander in Dallas, TX. The interest rate is extremely high so I am trying to pay off the loan early. However, when ever I send in an extra payment, 50% of the payment (sometimes more) goes towards interest. I call them and ask them if there is an early payoff penalty and they tell me no. They say that all I need to do is mail the extra payment with a letter stating that I wish to have the payment applied to the principal. I have done this twice. The first time was in January. I paid an extra $400 (above my normal monthly payment) and $220 was applied to interest. I called...
Complaint comments Comments Complaint country United States, Texas, Plano Complaint category Auto Insurance & Loan

Santander - Loan Payment

Posted: 2013-01-29 by    Sherry A. Wright
Complaint Rating:  0 % with 0 votes
Loan amount differs each month after same payment do not understand how they calculate figures.
Payments not applied, different story each time I speak to a representative. had them send me full payment
details of all payments Interest information never correct....
Complaint comments Comments Complaint country United States Complaint category Banks

Santander - Maryland, Baltimore - late charges

Posted: 2012-11-29 by    tammy alexander
Complaint Rating:  100 % with 2 votes
santander said that by me being later i am going be charge 12.95 every 10 days this not in my contract i suppose to be charge one flat late charge 12.95 not 12.95 a day my original loan was with citifinancial my car if due for payoff 10 /2013 now it toward the end and they are trying to charge me extra money please help me...
Complaint comments Comments Complaint country United States, Maryland, Baltimore Complaint category Loans

Santander - Maryland - OMG

Posted: 2012-10-19 by    Judy1388
Complaint Rating:  100 % with 1 votes
I originally had my loan with HSBC Auto, I have the original loans papers and then I received a letter that Santander was taken over, I have had nightmare after nightmare. My loan with HSBC auto states that my loan will be paid off November 21, 2012. Here it is October 19, 2012 and Santander states I owe the loan $12, 000.00 more dollars. I have requested over 10 times that I want the documents and statements of all these charges, they reply they will mail out to me. I have never got them. I have asked over and over I want an itemize statement of all charges, to this day I have not received any...
Complaint comments Comments Complaint country United States, Maryland Complaint category Auto Insurance & Loan

Santander - I paid off my car loan back in February and still today they have not released the lein they have on my title to my car

Posted: 2012-08-17 by    Forkole
Complaint Rating:  100 % with 1 votes
I paid off my car loan back in February and still today they have not released the lein they have on my title to my car. They are saying today August 16, 2012 that I have to now pay to have it released?

I paid my debt in full I think that it’s there responsibility to provide me with the documentation showing the title has been released....
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Santander - North Carolina, Jacksonville - Car loan

Posted: 2012-08-14 by    lindao99
Complaint Rating:  0 % with 0 votes
My grandson is in the Marines and stationed in NC. He bought a truck and it was financed by Santander by the dealership. He has had nothing but troubles with Santander. He set it up to pay automatically and sometimes they did it and sometimes they didn't. They called all the time but mostly they called me and I live in Nevada. He finally went to his own bank and refinanced with them, which was great. Santander took a whole month before they would settle the closing and after they excepted the check for the refinance and sent the title to the new bank they charged my grandson $700 in fees with...
Complaint comments Comments Complaint country United States, North Carolina, Jacksonville Complaint category Loans

Santander - Delaware, Wilmington - collecting after paid in full

Posted: 2012-07-27 by    my name already taken
Complaint Rating:  0 % with 0 votes
Sovereign Bank (straightforward, good) became part of Santander. My Sovereign loan is paid in full, I have documents from Santander saying paid in full, but they still try to collect monthly. The 800 number cannot look up payoff information (many tried for me). The branch was cut off from the old computer system without being given access to the new, so they can only call the 800 number. There is no effective way to contact anyone about anything - not only that, but payments are split into interest and principle before being posted, and the 800# CSRs do not have to help you if you cannot give the...
Complaint comments Comments Complaint country United States, Delaware, Wilmington Complaint category Banks

Santander - Massachusetts, Brewster - Lost payment

Posted: 2012-07-11 by    doemeg
Complaint Rating:  0 % with 0 votes
At the end of my auto loan which originally was with Sovereign Bank, Santander reported to credit bureaus that I had missed a car payment when I had not. In effect, the deal was that they were trying to collect an extra car payment to feather their pockets. I had the receipt from my payment so screw Santander, the most corrupt bank I have ever seen....
Complaint comments Comments Complaint country United States, Massachusetts, Brewster Complaint category Loans

Santander - Their incompetence has cost me money

Posted: 2012-06-08 by    Numage
Complaint Rating:  0 % with 0 votes
I recently changed my bank to Santander. I changed because my other bank were too fond of making exorbitant charges for me slightly exceeding my overdraft limit – and not on a regular basis either! As we all know the charges the banks make for exceeding overdraft limits are out of all proportion to what it actually costs the banks to administer. I was promised by Santander that they would take care of all my existing direct debits set up on my old account. I was very surprised and upset to find that they had not set up all the direct debit payments as they promised.

Their incompetence...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Santander - Georgia - fees , discrimination.

Posted: 2012-04-30 by    archhist
Complaint Rating:  33 % with 3 votes
Auto loan over 1 year not behind but notice the strange fees that I NEVER RECEIVE AN ANSWER ON CARMAX also a party to this as they lie at closing to receive large kick back to use Santander financing. Then you are stuck! lie after lie!
Santander claims to offer a payment reduction plan, this plan is for 6 month's. to assist you if you may have a problem making payment in future.
So far 18 phone calls e-mails. talk on line, produce nothing! The Presidents Office checked out to be a phony racist check point.
Yes, that is correct! The off the cuff remark by a so called representative...
Complaint comments Comments Complaint country United States, Georgia Complaint category Loans

Santander - Florida - Wrong Payoff Amount

Posted: 2012-03-16 by    mv0013
Complaint Rating:  0 % with 0 votes
I called for a buyout amount on my autoloan (simple interest auto loan) and I was given the full balance (including interest) as my buyout amount. My contract states I can buyout my loan early with an up to max $75.00 interest penalty.

Santander is lying about my payoff amount and won't give me the correct amount. Each day they delay costs me money....
Complaint comments Comments Complaint country United States, Florida Complaint category Loans

Santander - Virginia - late fees

Posted: 2012-03-11 by    A Rand
Complaint Rating:  0 % with 0 votes
Every month Santander charges me $25 in late fees and they receive my payment on time via 2 day mail. I don't know what to do!...
Complaint comments Comments Complaint country United States, Virginia Complaint category Loans

Santander - Frozen Assets

Posted: 2012-02-27 by    blushersbest
Complaint Rating:  100 % with 1 votes
I have set up a transfer of money to a company in UK for transfer to my Australian bank account. My account has been frozen because of 'security' reasons; I have called Santander every day for 5 days now and they insist the security team have to make a call to me to verify I am on the numbers in contact details. I find myself in Australia with $6 in my purse, no means of paying the motel and no means of getting more funds transferred. This is the worst experience of any bank I have ever encountered. They have absolutely no heart, although I have satisfied all the security questions on...
Complaint comments Comments Complaint country United Kingdom Complaint category Banks

Santander - Georgia, Springfield - inaccurate interest charges

Posted: 2012-02-24 by    Vikki912
Complaint Rating:  0 % with 0 votes
Consistently charging too much interest, when they are notified they sometimes correct it, then do it again and again. They take the loan amount, (say $12, 000.00) figure the interest on the loan (say it brings it to $14, 500.00) then they charge you 14% on that amount until it is paid off-They are charging interest twice! (the amounts are for show only-not actual amounts) They are the most corrupt company I have ever done business with -they bought Road Loans which is where our loan was first. It has been nothing but a huge headache trying to stay on top of them. I need to know where to file a...
Complaint comments Comments Complaint country United States, Georgia, Springfield Complaint category Loans

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