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Salvation Army Complaints & Reviews

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Salvation Army - Refusal of donated items

Posted: 2014-07-09 by    unhappydonator
Complaint Rating:  0 % with 0 votes
After waiting nearly a week for the pick up date I was given, I was shocked when two extremely rude men arrived at my door 7/9/14 and refused to take the washer and dryer that I requested the pick up for. I have been donating items from clothes to furniture to baby items for years. I figured might as well give them towards a good cause versus leaving them on the side of the road for some random person to pick up (not like we were attempting to sell them, giving them away anyways). Upon arriving I was questioned as to my reason on donating them and then given attitude due to four screws missing on...
Complaint comments Comments Complaint country United States Complaint category Washing Machines

Salvation Army - Stealing the food for clients

Posted: 2014-06-18 by    ronpanek
Complaint Rating:  100 % with 1 votes
Not enough food provided to homeless families living there...dinner served at 4:30...snack is always skipped because they say they are understaffed an when it is served it is fruit cockyale or pound cake...this is a family shelter an kids are hungry there...they won't allow you to bring food in to feed them...they say they don't have bus ticket to provide the homeless families so they can get to appointments...staff is rude and disrespecrfull...they make the families sign in 3 an 4 timrs a day...probally so they can receive funding from different resources...yet there are no funds...how?...
Complaint comments Comments Complaint country United States Complaint category Non-profit Organizations

Salvation Army - Verbal Abuse, Misconduct

Posted: 2014-06-18 by    3chitownAz
Complaint Rating:  0 % with 0 votes
While shopping at my local Salvation Army I over heard an African American manager yelling at an employee in the back. He was yelling so loud I could here every word he was saying. This was all over the employee taking to long of a bathroom break. As a woman of faith and a consumer I find this extremely offensive that a company would allow this type of behavior! I'm appalled! I honestly feel like calling local news media to cover these type of behaviors in local charity businesses. This is not the first time I've heard complaints about this organization and their treatment of employees...
Complaint comments Comments Complaint country United States Complaint category Non-profit Organizations

Salvation Army - Manager / social worker

Posted: 2014-05-04 by    Mannieman
Complaint Rating:  0 % with 0 votes
The manager of the Galveston Salvation Army is a alcoholic . He has come into the facility smelling of liquor he has also thrown people out of the facility for no-reasonable cause just because he can. He was confronted by someone of smelling like alcohol he told the staff members that the person had to leave cause he was going to be trouble. His form of intimidation to keep clients from voicing their opinions and speaking out on him is to have people escorted out by the police, so those that are homeless or needy of their assistant will not come forward. As a person who stayed at their facility...
Complaint comments Comments Complaint country United States Complaint category Employers

Salvation Army - Manger

Posted: 2014-04-16 by    Magrot
Complaint Rating:  0 % with 0 votes
Manager Rachel is a drug and sex addict from deer park store. She doesn't do nothing all day only steals from the Salvation Army, then she has the guts to treat her volunteer workers like shit. I just saw a girl crying because of her. Rachel does not deserve to be a manager but a dog !!!...
Complaint comments Comments Complaint country Australia Complaint category Bullying and Harassment at Work

Salvation Army - British Columbia, Chilliwack - Mental, Sexual and Physical Abuse

Posted: 2014-04-11 by    Penny315
Complaint Rating:  0 % with 0 votes
I am a person with disabilities, no criminal record, and 100% bondable. In January 2013 I went into a homeless shelter for the first time in my life and was sexually harassed by an older male worker there within the first three nights after being released from the hospital for running from a man who had tried to harm me. Nothing was done to my knowledge.Within a month following this, a female counselor there released medical information about me that was personally damaging to my reputation and hugely incorrect to a landlord without my knowledge or consent. This resulted in me being stalked and...
Complaint comments Comments Complaint country Canada, British Columbia, Chilliwack Complaint category Non-profit Organizations

Salvation Army - Ohio, Toledo - mistreatment

Posted: 2013-11-18 by    mick foster
Complaint Rating:  0 % with 0 votes
The major who is in charge of the arc in Toledo mistreats the guys who are in treatment there.She is overbearing and a control freak but yet she claims to be a compassionate christain.The major i'm speaking of is Mrs.Major Mclean....
Complaint comments Comments Complaint country United States, Ohio, Toledo Complaint category Employees

Salvation Army - poor and unfriendly service

Posted: 2013-11-07 by    lrd0321
Complaint Rating:  0 % with 0 votes
Scheduled pick up with 8-4 window, no show after calling four times and they said they would be there. Even was told to move everything outside, which I did. Next day scheduled again waited 12-4, showed up at 5:30 after then moving everything inside to prevent getting wet from rainfall. No receipts available, was told they would email me. Nothing. Called again to be hung up on and called again to then be transferred and disconnected. Everyone was rude and not willing to answer questions I had. I will never donate a dime to this organization again. There are a ton of organizations that would have...
Complaint comments Comments Complaint country United States Complaint category Non-profit Organizations

Salvation Army - Texas, Conroe - the right to choose my own religion and be force to go

Posted: 2013-05-17 by    andre francisco
Complaint Rating:  0 % with 3 votes
on may10, 2013 at 430 pm i andre francisco checked in the salvtion army in conroe tx now their was a sign posted their at the salvation army 304 ave ( e )conroe tx 77301 saying i quote free nights revival meeting attendance, shelter client that attend the corp revival meeting on friday and sat at 630 will receive 1 free night for each evening attendance. so i andre francisco went to the capt and voice my religions feelings and rights and he told me that i could leave salvation army on friday and come back after 8pm and church started at 630pm and he locked everyone of the shelter dorms, , , , ,...
Complaint comments Comments Complaint country United States, Texas, Conroe Complaint category Non-profit Organizations

Salvation Army - Massachusetts - Costumer service

Posted: 2013-05-14 by    Katarina lp
Complaint Rating:  100 % with 3 votes
I drove to this location from Enfield Connecticut about a 45 minute ride I arrived to the store and look inside to check on things and the price recently my teenage daughter passed away from cancer I had her things in the car to donate, I stopped at service desk or register to ask a question the manager was about 100 feet from the counter another employee was coming towards me they started shouting at one another the manager yelled if I was buying something The other associate screamed back he wasn't sure mind you I was right there, all they had to do was ask me . I turned around and told the...
Complaint comments Comments Complaint country United States, Massachusetts Complaint category Non-profit Organizations

Salvation Army - Florida, Kissimmee - Refusal to Pick up Used Furniture

Posted: 2013-05-03 by    cger
Complaint Rating:  100 % with 2 votes
I have always been a great supporter of the Salvation Army and the excellent work that it does. Whenever I am looking for anything in the line of furniture or small appliances I always try there first and I have been a regular customer and donator for many years. Imagine my surprise then when I tried to donate some unwanted furniture to the Salvation Army and was told by their pick up crew that it was not up to their required standards and as a result they refused to take the furniture. Admittedly nothing I offered was direct from a furniture showroom but I find it personally insulting that they...
Complaint comments Comments Complaint country United States, Florida, Kissimmee Complaint category Furniture

Salvation Army - California, Santa Monica - falsly accussed

Posted: 2013-04-16 by    shelli hernandez
Complaint Rating:  0 % with 0 votes
my husband family are regular customers at Santa Monica salvation army as we were shopping, we paid for all our merchandise and as we exit store one of the employees we standing outside front door and he then made a statement that we were stealing that the security informed hI'm, well we then presented hI'm with a receipt for all merchandise we had purchased and he seen that nothing was taken, never in my life had i been so humiliated as well as discrI'minated very badly due to the fact other customers were present at this tI'me of accusation, i then went over to the administrators...
Complaint comments Comments Complaint country United States, California, Santa Monica Complaint category Other

Salvation Army - Texas, Austin - website inaccurate

Posted: 2013-03-25 by    Oldcodger
Complaint Rating:  100 % with 1 votes
I made an online reservation for a pickup as we have sold our home and have odds and end to get rid of. Website states what they will and will not pick up. Okay, went with their rules and listed only things that did not get flagged on their site as not eligible for pick up. Received call two days later stating that - No desks- have two nice computer desks but they only want fancy roll top type for the big money. No Christmas stuff at all. No garage clean out items. So I said to the guy, your site did not flag this stuff, and he said well its a national site and local stores and pick up units have...
Complaint comments Comments Complaint country United States, Texas, Austin Complaint category Non-profit Organizations

Salvation Army - California, Alhambra - Refuse to allow customer to test out used electronic devices

Posted: 2013-03-07 by    Dan_L
Complaint Rating:  0 % with 0 votes
My name is Dan and I've frequently donates to the Salvation Army. I and another customers were testing out a used JVC DVD/CD and a Used missing cover Shinco DVD/CD player when the power outlet were rudely unplug before our eyes. "Cindy" - was a SA worker there just unplug it and went to do her business. I ask why and she have a rude/bad respond that we aren't allows to test them. Cindy is violating our consumer rights and has a bad attitude toward consumers. I would like SA to change this unpleasant environment since it is a Christain Org....
Complaint comments Comments Complaint country United States, California, Alhambra Complaint category Consumer Electronics

Salvation Army - Georgia - Horrible "business"

Posted: 2013-02-21 by    itsjustmyopinion
Complaint Rating:  100 % with 1 votes
The Salvation Army is NOT out there to help those in need. I have tried for almost over two years to get through on the phone in order to get an appointment to see if I qualify for a little bit of help. I have not once been able to get through and I know I am not the only one. Up until 3 years ago, I always gave to them regardless of how many stores I went to in a day, whether it was one or 5. I will NEVER again give them one cent, shop in one of their stores or donate any items to them once I am financially able to do so.

A person in need is not allowed to walk into the office without...
Complaint comments Comments Complaint country United States, Georgia Complaint category Non-profit Organizations

Salvation Army - Indiana, Clarksville - RACISM

Posted: 2013-02-05 by    ANNAHC
Complaint Rating:  0 % with 0 votes
I WENT TO SALVATION ARMY IN CLARKSVILLE, IN, AND THE MANAGER AND THE CASEWORKER THEIR WHERE BOTH VERY RUDE.I SPENT 2HOURSESHOPPING AND THAN WAS TOLD I HAD TO LEAVE COME BACK TOMARROW CAUSE THE VATURE TIME RAN OUT PLUS WAS TOLD (NO)WE WONT AND CANNOT HOLD YOUR STUFF TILL TOMARROW.I SUGGEST THAT THEIR DEFFINATLY BE REPLACEMENTS FOR BOTH THOSE EMPLOYEES.I FEEL MAJOR DISCRIMINATION(RACISM) AND WOULD LIKE FOR THE ISSUSE TO BE RESOLVED....
Complaint comments Comments Complaint country United States, Indiana, Clarksville Complaint category Bad Business Partners

Salvation Army - Virginia, Roanoke - Bed Bugs and Bats droppings

Posted: 2013-02-04 by    charliemil
Complaint Rating:  0 % with 0 votes
Bed bugs are rampant at the Salvation Army Red Shield Lodge in Roanoke, VA. They also have bat droppings in the main dining room at the church. Officers and HR refuse to deal with it....
Complaint comments Comments Complaint country United States, Virginia, Roanoke Complaint category Other

Salvation Army - Arizona, Phoenix - Rosemary Abernathy

Posted: 2013-01-17 by    brittanyjean
Complaint Rating:  100 % with 3 votes
This report is against Rosemary Abernathy, for making improper accusations against me, and accusing me of being mentally ill. I spoke my mind of the truth based on my own experiences, and when I was asked improper questions by her, she made very wrong judgements agasint me, which led to her telling me that I am dillusional, and mentally sick. She then told me how urgent it was to go see a psychiatrist, and how she felt sorry for me. I am very angry, because this is very wrong, and I have many witnesses that can back me up based on their own experiences who also attended the Salvation Army. She misdiagnosed...
Complaint comments Comments Complaint country United States, Arizona, Phoenix Complaint category Medical Negligence and Deficiency

Salvation Army - Illinois, Chicago - clerk innapropriate behavior

Posted: 2012-11-28 by    nolongeradvocate of Sal Army
Complaint Rating:  0 % with 3 votes
I often go in thee salvation Army stores dressed as a homeless person to see what treatment I get. First I am watched as if I were in Tiffany's Jewelers by persons most likely just off County Probation for a felony theemselves. Perhaps newly sober (to which I applaud) theey have a tendency to talk down to me eventheough theey are taught thee opposite. thee latest event happened at a store in Chicago at Christiana and Montrose by an older black male, who exhibited all thee manners of a newly sober person. They lacked humility, theey talked down to not only me but otheers, and so much like thee...
Complaint comments Comments Complaint country United States, Illinois, Chicago Complaint category Retail Stores

Salvation Army - Minnesota, Fairmont - Rude cashier

Posted: 2012-11-03 by    dustakis
Complaint Rating:  0 % with 1 votes
Rude cashier, didn't have a sign on the door stating that they didn't take credit cards. When we got to the cashier to pay she was rude and unhelpful. After we left the cashier started making unappropriated comments about us to the next person in line, how do I know this? The next customer was my mother. Never going to that store again :(...
Complaint comments Comments Complaint country United States, Minnesota, Fairmont Complaint category Employees

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