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Rocket Lawyer Complaints & Reviews

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Rocket Lawyer - Not Helpful Difficult to Cancel

Posted: 2014-07-21 by    anya80
Complaint Rating:  0 % with 0 votes
Rocket Lawyer seemed to be a good option for a quick rental agreement. The document did not even have a place to sign. The document was useless and I did not use it, but that did not prevent them from charging me for two months. I had tried to cancel after the 7 day trial, but I forgot my log in information. I had tried calling after multiple failed attempts with the password reset, but they were closed. By the time I was able to reach them, they refused to refund my money for the useless service. If they truly believed in their product, they would offer a money back guarantee. This is NOT the type...
Complaint comments Comments Complaint country United States Complaint category Law & Civil Rights

Rocket Lawyer - unable to cancel membership

Posted: 2014-06-05 by    plumbob plumbingt
Complaint Rating:  0 % with 0 votes
I joined under the impression if not satisfied I could and had 30 days to cancel. Upon attempt, there is no way to cancel, no phone. No address and the money was taken from my bank! I am calling the Better Business Bureau as well as the attorney general...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Rocket Lawyer - Florida - Service and Cancellation

Posted: 2013-02-28 by    KSamuelson
Complaint Rating:  100 % with 5 votes
These people have a wide array of legal documents available at a reasonable cost, however, they have no truth in advertising, which I believe is illegal. Not something I expect from a legal website! They offer a free trial, but there is no option to cancel the service. They advertise Live Chat as a customer service option, but it does not work and they tell you to call a phone number. That phone number simply cuts off the phone call. They have another 800 number on their website, but that one does the same thing. The website offers no option for cancelling the membership, so you're locked into...
Complaint comments Comments Complaint country United States, Florida Complaint category Bad Business Partners

Rocket Lawyer - Horrible Service

Posted: 2012-12-06 by    James Garrett jr
Complaint Rating:  100 % with 13 votes
I signed up for this service September 28, 2012 after speaking at length with a sales representative/"small business specialist" Elliot Peterson regarding the forming of a business, particularly an LLC. Mr. Peterson convinced me to subscribe to Rocket Lawyers highest level package that includes free unlimited Attorney consultations, a limited number (and limited number of pages) of contracts reviewed per month, access to contract templates and discounted service should a Rocket Lawyer associated attorney's services be retained. Two payments were deducted from my account, via a credit...
Complaint comments Comments Complaint country United States Complaint category Lawyers and Attorneys

Rocket Lawyer - Tennessee - Fraudulent charges due to unsecure payment site

Posted: 2012-10-01 by    shaasbs
Complaint Rating:  100 % with 4 votes
BUYER BEWARE: I signed up for the free trial and after it ended, I downgraded my account. Rocket Lawyer charged my credit card as agreed. What I didn't count on was my card also be charged from Tiger Airways and Jet Star Asia also charging my business debit card. Their secutiy for online purchases was breeched and has cost me access to my bank account and precious funds I have worked very hard for. I advised Rocket Lawyer of their breech in security since their site was the only online site I have used that card. I requested a refund and suggested they review their security for purchases. I...
Complaint comments Comments Complaint country United States, Tennessee Complaint category Unauthorized Charges

Rocket Lawyer - Utah - Amazing Company!

Posted: 2012-09-19 by    Pleased123
Complaint Rating:  0 % with 0 votes
I think Rocket Lawyer is an Amazing company! It offers great products and a very affordable rate! I don't know of any company that offers legal services so cheap! An attorney would charge you hundreds of dollars to do the same documents they allow you to do yourself! People need to stop being so blind and greedy! They offer a 1 week free trial but it clearly states in the terms and conditions as well as the help message next to where you are putting your credit card in that you have to cancel within those 7 days or it charges! It's not a rip off people!!! It's a matter of you actually...
Complaint comments Comments Complaint country United States, Utah Complaint category Software & Games

Rocket Lawyer - Washington - Quality of service

Posted: 2012-01-12 by    Anita F
Complaint Rating:  100 % with 5 votes
Working with Rocket Lawyer was a bad mistake. I contacted them to set up a LLC in Washington for my counseling practice. First, they filled out the wrong form. I sent the form to my attorney and he let me know. Seems all I had to do was contact the correct department in Washington and fill out a 2 page form for a PLLC. I told Rocket Lawyer that and they did find the correct form. It cost me a little bit more, but it was done and Washington recognizes my practice as a PLLC.

Now the fun begins. As I mentioned earlier, I already have an attorney. Rocket Lawyer uses high pressure sales...
Complaint comments Comments Complaint country United States, Washington Complaint category Solicitors

Rocket Lawyer - unauthorized charges

Posted: 2012-01-11 by    WMHunt
Complaint Rating:  0 % with 1 votes
I bought a product and paid more for it because I hit the "One Time Purchase, No trial subsciption button. They continued to charge my credit card for a subscription until I caught it. Been getting the run-around from them, but I am not giving up. I know how to be a thorn in the butt....
Complaint comments Comments Complaint country United States Complaint category Lawyers and Attorneys

Rocket Lawyer - California - Refund

Posted:    DebRC
Complaint Rating:  100 % with 13 votes
This company is a scam. They charge an outrages price and send your HIPPA (E-mail Address) to other companies. If you don't want your phone ringing off the hook and don't want to have to wait 30 days to get a refund, that they never should have charged in the first place, than, STAY AWAY FROM THIS COMPANY!!!...
Complaint comments Comments Complaint country United States, California Complaint category Other

Rocket Lawyer - California, Los Angeles - No way of cancelling

Posted:    denrfc
Complaint Rating:  100 % with 34 votes
They offer you one week free trial. Then when you call to cancel they make it impossible to do so. When you select the option you think you need, it's wrong. Then they transfer you and it's the wrong option again. Their phones are apparently faulty, You finally give up. Try canceling online. there is no option to do that. You go over your 1 week free trial, you get charged $39.95 for one month subscription. What a scam. Watch out people. Try another company....
Complaint comments Comments Complaint country United States, California, Los Angeles Complaint category Lawyers and Attorneys

Rocket Lawyer - California, Los Angeles - Free? For $20.00

Posted:    kimegoraya
Complaint Rating:  91 % with 47 votes
If you are looking for help with unauthorized charges, scams, etc. Don't waste time checking with this site Rocket Lawyers, the ad yes advertisement says ABSOLUTELY FREE FIRST WEEK. Oh? Then why do I have to pay $20.00?<br />
<br />
K Goraya...
Complaint comments Comments Complaint country United States, California, Los Angeles Complaint category Lawyers and Attorneys

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