Joom
reviews and complaints

After exploring Joom, I found a wide range of products at low prices, making it tempting for budget-conscious shoppers. However, my experience was mixed. While some items were of good quality and arrived promptly, others were disappointing. Customer service was hit or miss, with some issues being resolved quickly while others lingered. The variety of products is commendable, but caution is advised due to potential quality and delivery concerns. Proceed with an open mind and be prepared for possible delays or quality discrepancies.

I thought this company was good place to buy staff it turn out to be very bad place and not diliverying my staff now I been told my staff will come 8n 1 month latter

Like the fact that they offer very high quality and affordable products and put them at total access, would recommend to anyone needing a quick small purchase once in a while.

I bought a mobile phone and when I received it, it was not charging and not switching on, I contacted support joom they wanted a proof I sent it to them and they said it was not convincing and now I have lost my my and I don't have the mobile which I paid for.

I bought a product and it still has not shown up. I've tried contacting them twice with no response. It appears that there are serious scammers

Update! I did get the product and they did get a hold of me so obviously they're not scammers. I just wanted to update and say that

I love to accessorize. But on my income it's not always easy but this site can help you accessorize like a millionaire. And they have all kinds of things to choose from. Great place to find gifts as well. I love this site I could spend all day just looking. So if your balling on a budget they got you covered.

I love this website it has everything you could ever want and for a low price. I can accessorize any and every outfit I own and on my budget I didn't think I could ever afford to do that. They all the cutest and newest designs from hats to undergarments. The only downfall is shipping takes a long time. But shipping is free so definitely worth the wait. Keeps this mama styling...

I appreciate thes reviewing so I know not to make a purches from them

As an online shopper, I had a really bad experience with Joom, the e-commerce site. I was excited to buy two products that I was really looking forward to, but when I received no delivery even after weeks, I became worried. When I contacted Joom, their customer service team informed me that the products were already in the Dublin sorting office. However, when I called the Dublin post office, I got to know that the products had never left Estonia! This was a red flag for me, and I informed Joom about this discrepancy.

To my surprise and disgust, Joom's response was far from satisfactory. They claimed that I had signed for the products in Estonia when I live in Waterford, Ireland. Upon realizing their mistake, they asked me to email them the communication from Dublin Post Office. When I complied, they claimed that their program couldn't open the email attachment. They then asked me to forward the document to Google Drive and send them the link, which I did. However, when they couldn't open that either, they simply sent me the same generic response. It was obvious to me, at this point, that nobody was helping me from their complaints department.

Joom's poor English and their inability to offer relevant solutions made things worse. Instead of giving me the right information, they tried to mislead me - just terrible! It seemed like every time I did as they asked, they would come back with another set of unhelpful responses.

I must say that, as a former call center manager, I am appalled by Joom's customer service standards. They are totally unprofessional, ill-equipped to understand their customer's issues, and their robotic responses are insulting. It doesn't seem like they care about customer satisfaction at all. In my opinion, they must be on commission to not help people. The experience has been frustrating, disappointing, and upsetting. I strongly suggest that you steer away from Joom.

I recently had an experience with Joom.com that left me feeling extremely frustrated and disappointed. I placed an order for one top and three bras, but quickly ran into issues with my delivery. Despite never receiving my top, Joom began asking me for feedback on it - a strange move to say the least. When I reached out to the company to explain that I hadn't actually received the item, they simply told me to check with my post office. But when I did, I was informed that if the item wasn't in my box, it hadn't been delivered.

Meanwhile, I was also trying to track down my bras, which were nowhere to be found according to the non-functional tracking system. Despite multiple attempts to get a refund, Joom kept telling me that my items were "in transit" and would be arriving soon. This went on for a full three weeks before I received word that my refund wouldn't even be processed until August 30th. I felt like I was being strung along and given the runaround at every turn.

To make matters worse, my ticket was eventually closed without any resolution, leaving me feeling completely helpless. I was shocked and dismayed that a company like Joom would offer such terrible customer service, particularly when it came to issues with their products. I ultimately felt like I was throwing my money away, and I'm not sure I'd ever be willing to give Joom another chance. It's frustrating that companies like this are allowed to advertise on Facebook, as their lies seem to be nothing more than an attempt to take advantage of unsuspecting consumers. Overall, I'd rate Joom as a zero when it comes to customer service and overall satisfaction - just like Wish.

My experience with Joom has been incredibly frustrating and disappointing. Unfortunately, I received damaged goods that were different from what was advertised on their website. It was clear to me that I would need to work with their customer service team to find a solution. However, this process turned out to be quite challenging.

At first, Joom offered me a 20% refund, which was not acceptable given the extent of the damage and the discrepancies in size. After sending photos of the damaged goods as requested by the Joom customer service team, I was told that the items did not meet their standards for "damaged enough." This was an incredibly frustrating experience, as it seemed like they were just looking for ways to avoid taking responsibility for their mistake.

I offered to send the goods back for a full refund, but they told me I would need to pay for the return myself, and that it would need to be tracked. As someone based in the UK, this would have cost me around ?25-?25, which is a significant amount of money. So, I refused this offer.

Eventually, Joom did offer me a 50% discount, which I found to be a fair compromise. However, even this resolution wasn't perfect, as I later discovered that I was eligible for a full refund without sending the goods back, thanks to Trading Standards.

Overall, my experience with Joom's customer service team was extremely frustrating and unhelpful. The fact that they were reluctant to take responsibility for their mistake, and the lack of clear communication, made it difficult to resolve the issue in a timely and satisfactory manner. Given my experience, my advice to potential Joom customers would be to avoid this company altogether and find a better option.

In an effort to resolve this issue, I have raised an official complaint with Klarna and have reached out to ECC-NET Latvia for additional support, as this is where Joom is based. I'm hopeful that I'll be able to get the rest of my bill wiped as a result of this ongoing complaint.

I recently purchased a carrying case for my phone from Joom, an online shopping platform. However, upon receiving the item, I was dismayed to find that it did not fit my phone. Consequently, I reached out to Joom's customer support services, requesting a full refund for the purchase.

To my disappointment, the initial response from customer support requested information that I had already provided in my initial complaint, specifically the make and model of my phone. However, I complied and sent in the requested information. The next response I received from customer support requested that I provide a photo of the item, as well as the parcel it was delivered in.

I kept the package, so this request was easy to fulfill. However, Joom's customer support then informed me that I would have to pay for shipping and handling if I wanted to return the item, even though it was only priced at $10. This was disappointing, as I felt that it was a trivial sum to have to pay when the item was not as described.

Moreover, Joom's customer support team then requested that I provide personal data, including photographs of the front and back of my phone, without a case. They also asked for a screenshot or photo of the "About phone" section in the settings of my phone, which clearly displayed the model of my phone. I was confused as to why they needed all of this personal data, and felt as though it was unnecessary for me to provide it.

I began to question the legitimacy of the company and ultimately felt as though they were not operating in good faith. It was quite frustrating that such a small purchase created such a hassle. I decided to contact my credit card company to file a complaint against Joom.

Overall, my experience with Joom's customer support team left me feeling unsatisfied, and I would be hesitant to shop with them again in the future.

.com to anyone.

After several purchases from Joom.com, I found myself extremely disappointed with the quality of the products I received. Not only were they broken and unusable upon delivery, but the customer service I received when attempting to return these items was subpar, to say the least.

When I reached out to their customer support department, I found myself speaking to an automated system that provided little help in resolving my issue. Even when I did manage to speak to a live representative, I found myself being given the runaround and being asked to provide more and more information without any real progress being made towards a solution.

In comparison to other online retailers such as Amazon or eBay, Joom.com falls significantly short in terms of product quality and customer service. The automated system they have in place for customer complaints was frustrating and ultimately ineffective.

Sadly, I cannot recommend Joom.com to anyone looking for a reliable place to shop online. Until they address their many issues and implement a more effective customer service system, I would advise other shoppers to look elsewhere for their needs.

My experience with Joom has been quite enjoyable thus far. I personally see Joom as a shopping platform that is similar to Amazon, while Wish is more like eBay. It is important to take note of the details such as the descriptions, pictures, and reviews of the products before making a purchase. Additionally, keeping in mind that the products are coming from various countries and certain sizes may vary is crucial, but thankfully Joom has provided an excellent size chart based on measurements.

The customer service team chat is also very helpful in answering any questions that are not addressed in the Q&A section. Any issues that have arisen, such as receiving an item that is out of stock or that was lost in transit, have been quickly replicated and refunded. I have no complaints about the app or the services that Joom provides.

One of the features that I appreciate about Joom is its vast search options. The categories and subcategories make it easy to find exactly what you are looking for. However, additional filters for clothes, such as searching by skirt length, would be a welcomed addition. Nevertheless, the range of products from housewares to pet supplies to personal care is impressive, and a few missing filters can be overlooked.

I have had the pleasure of ordering a variety of products from Joom, such as an avocado kimono, face mask (buff), and puffy cuffed sleeve blouse, and all of them have matched the description and sizes delivered. Overall, Joom has been a reliable and pleasurable platform to shop on.

One year ago, I shared a 4-star review on the Playstore for Joom.com. At that time, I only had issues with the shipping process. However, fast forward to today, I am now updating that review to a 1-star due to the negative experience I have had with their services.

Firstly, I reached out to Joom's in-app customer support to inquire about why I was only seeing the same items repeatedly while others always showed as unavailable. I was shocked to find out that my account was supposedly restricted, and I could no longer make purchases. The representative refused to give me any reasons for the ban, and instead, quoted their Terms of Service that allows them to ban users anytime, anywhere, without any explanation. I found that to be very disappointing and frustrating.

To put it mildly, my experience with Joom has been less than satisfactory. Let me break it down.

Shipping: Negative. Typically, delivery takes several months to complete. I find this to be an extended wait time for customers, and it's discouraging.

Customer Service: Negative. I've noticed that the customer service is somewhat robotic. They copy and paste pre-formatted messages, which makes it appear as though the customer has no value.

Products Showcase: Negative. The items displayed are usually redundant. These products, which never change, make the experience less exciting.

Orders Received: Negative. Out of my 91 orders, I have received only 20. The expectation of receiving all ordered packages should always be high, regardless of the online store.

Prices: Usually Negative. When you shop on Joom.com, you'll notice that a handful of items are cheap. However, the majority of the items can be expensive. I suspect a "hidden" shipping cost is included, which drives up the prices.

Overall, my rating for Joom.com isn't the most positive. I would rate it -1/5. I hope that Joom.com can make the necessary improvements to provide a better experience for customers.

As someone who resides in England, I ordered some items from Joom's website. Unfortunately, the manicure drill set I received did not come equipped with suitable UK plugs, even though I never explicitly requested it. Regrettably, I was unable to use the drill set, and even after consulting with an electrician who suggested using an adapter, the device still failed to work. Upon receipt of the tools, I noticed that one of the packs was rusty, which is concerning. In response, I provided photo evidence to support my claim of receiving faulty products, but Joom quickly dismissed the images and requested that I provide them with a drive link instead. However, I do not possess the expertise to provide them with what they were asking for.

Next, the plastic garlic grinder I purchased was poorly made from cheap, flimsy plastic. After only one use, it broke, which was frustrating. The jacket I bought was so unflattering, nothing like the picture represented online. The material looked cheap, and it was constructed poorly. Furthermore, the sizing was wrong. I ordered the correct size as indicated on the label, but the jacket I received was two sizes off, making it unwearable for me. The ring I purchased appeared lovely when I tried it on, with an excellent fit and an appealing design, though things quickly went downhill. After an hour of wear, my fingers that came into contact with the ring were severely itching and became puffy and red.

In conclusion, I gave the jacket to charity and threw out everything else. My overall experience with Joom was appalling, leading me to question the validity of the positive reviews on their website. I would advise potential customers to be cautious as their products are of low quality.

In my experience, I have found Joom (joom.com) to be highly disappointing. Their customer service is virtually non-existent, and I have had a terrible experience with their delivery service. I placed an order with them a month ago and according to the tracking, it was handed over to DHL on the 18th of November. However, the shipping information went dark for 3 and a half weeks. I was finally notified on the 14th of December that my package was being handed to DHL again. I couldn't help but wonder where the package had been sitting for nearly a month. It seemed highly likely that it had been damaged in some way.

To make matters worse, I needed the item to arrive before my trip from Australia to New Zealand, which was only 6 days away. At this point, there was no way that the package would arrive on time. I contacted Joom, and they were of little help. I asked that they redirect the package to me in New Zealand, where I would be staying for the next 6 months. I made it clear that I would not accept it being left on my doorstep for that length of time. In fact, I even went as far as telling them that if they refused, I would request a full refund. Unfortunately, they were utterly unhelpful and failed to refund me.

When the package was supposedly delivered, I was unable to locate it anywhere. I contacted Joom once again, and they suggested that I contact Australia Post. However, I had already reached out to them and was informed that only the sender could lodge an inquiry or investigation. As I was not the sender, I was unable to do so, and therefore, I lost out. This situation has been incredibly frustrating and highly stressful. Not only has it ruined my holiday and Christmas, but it has caused me so much wasted time writing to them.

As a dissatisfied customer, I would caution against using Joom. Even though they may provide great deals on their products, their customer service is terrible, and they are unhelpful when things go wrong. I advise people to avoid using this company, as it has been a painful experience for me.

Hello fellow shoppers! Today, I want to share my experience shopping on Joom.com. Firstly, I want to say that I had high hopes for my purchase from their store. I wished for a happy shopping experience, however, this time, it did not result in a happy outcome. In fact, it was quite the opposite. I purchased a jacket that was advertised as genuine leather, but upon receiving it, I found out that it was not leather at all. It was made of PU, which is essentially plastic. Needless to say, I was disappointed and angry.

When I contacted customer service regarding the issue, Jose Carlos Garcia Tapia tried to explain that the material was not genuine leather. Furthermore, upon further inspection of the jacket, the texture and color were very artificial, and it was made of a real plastic product.

Joom's reply was that the seller did not specify that the jacket was made of genuine leather. While I understand the argument made by Joom's customer service team, it was still frustrating because, in the search engine, there were categories like PU Leather, Faux Leather, Leather, and Patent Leather. The seller had listed the jacket under "Leather," which led me to believe that it was made of genuine leather. If the seller had the option to put it under "PU Leather" or "Faux Leather," then the seller should have been obliged by Joom to list it in the correct category. If not, Joom and the seller are cheating the client.

Joom should be obliged to give accurate and clear information on its search engine. For Example, it should mention "Genuine Leather" instead of just "Leather." Furthermore, Joom acknowledged that the jacket's fabric was just an artificial leather, and they offered a full refund if I returned the jacket. However, I would have to bear the cost of sending the jacket back to the seller, which was a shameless act.

I feel like I have been cheated by Joom and the seller, and I am disappointed that I have to pay for return postal charges. Moreover, I will no longer be buying from Joom as I do not want to be disappointed again like this. I plan to return the jacket and share my experiences all over the internet. In conclusion, I would recommend diligent research before trusting the information given on Joom's search engine.

I returned a blouse a week ago that I ordered, but the company does not want to give me a refund. The blouse was in size 2XL. I do not have the order number.

I didn't receive some of my orders, so I clicked on "No item not received." However, I received completely different items instead. I then filed a dispute on ComplaintsBoard.com because Joom only offered a 15% refund. When I showed them the proof with pictures, they restricted and limited my buyer account, preventing me from making future purchases.

With regards to Joom (joom.com), the customer support experience leaves something to be desired. Unfortunately, in my attempts to resolve an issue with a purchase, my tickets have gone unanswered and any response I have received has suggested that the evidence I provided was sourced from the internet. In an attempt to improve the situation, I have provided my order ID, MG64V74N on a piece of paper to ensure it is not missed. Nonetheless, I have also initiated a chargeback claim and my bank has informed me that I should be able to recoup my funds. It is discouraging to see that the only course of action offered by Joom is to refer customers to a support_management email, as even this option has not resulted in anyone addressing my concerns. I am hopeful that my issue can be resolved quickly. If not, I will have to continue sharing my experience with others to prevent them from falling victim to this scam. I highly discourage individuals from purchasing from Joom and urge everyone to proceed with caution when dealing with this company.

I had an unfortunate experience with Joom (joom.com) recently. After purchasing a tablet, I was disappointed to find out that I had to pay for a customs check which ended up being quite costly. To make matters worse, the tablet itself turned out to be a fake device with poor quality plastics and minimal features.

According to the product description, the tablet was supposed to have a deca core Helios X20 processor, 6GB RAM and 64GB ROM, as well as a full HD display. However, what I received was a tablet with a quad-core 1.3GHz processor, 1GB of RAM, 16GB of ROM, and a 0.3MP camera. Not only that, the device was running a version of Android KitKat that was falsely advertised as 8.1.

When I contacted customer service, I was met with a lack of transparency. The representative I spoke to only provided me with one reply per day, and even used a fake name. They informed me that they would only provide a refund if I broke the device and provided photographic evidence, but I would have to keep the parts until they processed the refund. It was frustrating having to go through all these hoops to try and get my money back.

To add insult to injury, Joom refused to refund me for the customs check that I had to pay despite the fact that the item was fake, bad quality and faulty. They should be held accountable for the customs fees because I was lured into buying a device with deceptive product descriptions and ended up being disappointed and out of pocket.

Overall, I would not recommend Joom as they do not provide quality products or reliable customer service. Their refund policies are also stringent and unsympathetic, making for a negative shopping experience.

Dear fellow readers and contributors,

I would like to share my experience with the online store Joom.com. As a consumer always on the lookout for affordable deals, I was intrigued by the store's low prices and decided to order a few items from the website. However, my experience with Joom.com was not as smooth as I had hoped it would be.

Upon placing my order, I did not receive any confirmation despite my payment being processed through my card. Concerned, I reached out to the customer service team to inquire about my order status. Unfortunately, the response I received was not reassuring as the communication seemed to be pre-written and had limited information.

While I appreciate the prompt response, the lack of help and clarity left me with little confidence in Joom's order processing system. As a result of this experience, I am unsure if I will ever receive the goods I ordered or if my money has gone to waste.

I write this review not to discredit Joom.com entirely, but to caution fellow consumers to exercise care and vigilance when shopping from this website. If any readers have had similar experiences, I would appreciate hearing your thoughts on the matter.

In conclusion, consider proceeding with caution when placing an order on Joom.com, and make sure to be diligent in tracking your order status and seeking assistance from customer service if necessary.

Sincerely,
A concerned consumer.

I recently purchased some items from Joom.com and overall, I was satisfied with my purchase. However, after my payment had gone through, Joom offered me a chance to spin the wheel. I was thrilled to receive a discount of 17%, so I decided to add more items to my cart. Unfortunately, when I tried to pay with my credit card, it was declined. I tried two more cards, both of which were also declined. I knew the issue wasn't with my credit card company because they had approved the transactions using 2-Step verification. To make matters worse, all three of my credit cards were being declined wherever I used them in the last 24 hours. I had to work hard to get them reactivated again, which was a lot of effort on my part.

It turns out that Joom interpreted my enthusiastic shopping as an attempt to commit fraud. I found this ridiculous and infuriating. Why would a happy customer wanting to make a purchase be labeled as a fraudster? I think Joom needs to reevaluate their system for flagging fraudulent purchases and improve the transparency when declining a card. They should inform customers that the declination was on their end and not suggest that there was an issue with the credit card itself, which could spare the customers the hassle of reactivating their cards. It's disappointing that a company with the potential to be a good online store would treat their customers in this manner.

I recently had a concerning experience with Joom (joom.com) and unfortunately it did not end well. Upon receiving what I believed to be a Sandisk flash drive, I quickly realized that the product was not authentic and in fact a fake item. The price on the envelope was a mere one dollar, which seemed suspiciously low for a flash drive with a capacity of 256GB.

As I began transferring my files onto the drive, I quickly discovered that its capacity was not as advertised. Of course, this was incredibly frustrating as I had invested in what I thought was a high-quality product. Upon further inspection, I noticed that a hologram sticker was attached to the bottom of the flash drive, reading 256GB. I peeled off the sticker only to uncover that the real capacity was scratched out, revealing a much smaller storage space.

Disappointed and having already opened a dispute on PayPal, I reached out to Joom for a refund. Unfortunately, their customer service left much to be desired. The experience is truly a shame as I was excited to try Joom, but the dishonesty and fraudulent practices of the company are a major red flag.

I urge others to avoid this company at all costs. Joom is a waste of time, and the sellers are anything but honest. I will be closing my account with them so as to not risk a similar issue in the future. Companies like Sandisk, who create high-quality products, should be aware of how their name is being tarnished by fraudulent companies like Joom. In short, do yourself a favor and steer clear of Joom.

I would like to share my experience with Joom (joom.com) and strongly advise you to think twice before placing an order with them. Joom originates from China and unfortunately, my personal experience with their delivery service has been a very frustrating one. After receiving a notification that my parcel has been shipped and is now in a safe location, I soon discovered that this was not the case, leading me to contact their customer service for assistance. Instead of being offered any reasonable solutions, I was simply told to check with my local post office in order to locate the parcel. However, as a customer, I found it quite confusing as I was not aware of which delivery service to expect. Furthermore, despite receiving a tracking number, it could not be traced through our traditional UK parcel delivery services like Royal Mail or Yodel. The tracking number only appeared to work if I checked on package Radar or Sun You. Unfortunately, due to the confusion caused by the delivery process, I ended up losing my money without receiving my order. It was incredibly frustrating to be told that the refund could only be processed once I had a letter from the post office. But again, the post office could not provide me with any written documentation as it had nothing to do with them. Overall, my first order experience with Joom was an unpleasant one, and I would not recommend it. Alternatively, I found Wish to be a more reliable choice, as they offer refunds if an item is not received, thus relieving any worries that come with online shopping.

Unfortunately, my experience with Joom (joom.com) has been less than satisfactory. Despite multiple orders, every single item arrived much later than expected and the quality was very poor. To add insult to injury, the sizes were nowhere near what was promised on the website. For instance, I once ordered an XL suit for my husband who has a 32-inch waistband, only to receive a product that was remarkably small and more fitting for my 9-year-old son. To make matters worse, their refund process takes a whopping 14 days, which is an unnecessarily long period. I am currently waiting for a refund for an item that was never delivered to me, and when I contacted their customer service representative via web chat - a person named Egor - I was met with sarcasm and an arrogant demeanor. To top it off, Egor claimed that the 14 days had not yet passed, which was simply not true as I explained that it had been 13 days and the refund would not clear on a Sunday. Unfortunately, the only advice I can offer is to steer clear of this business and perhaps opt for shopping at a charity shop or car boot sale instead, as the quality there is likely to be superior.

I wanted to share my experience with Joom.com, an overseas company that offers a wide range of products at what appears to be an affordable price. I recently purchased a doll for my daughter, and unfortunately, it did not live up to the description provided by the website. The doll was advertised as being made of soft silicone vinyl, but upon receiving it, I noticed that the limbs were crafted from a very firm, non-mobile plastic material.

Naturally, I reached out to the company to express my disappointment and inquire about a return or exchange. Unfortunately, the process was not straightforward. The customer service representative required me to send pictures for proof, and after providing those, they still were not satisfied and requested a picture of the shipping label. Finally, after multiple emails back and forth, I started to question whether this was just a delay tactic to prevent me from returning the item.

After being asked to send even more pictures and a video to showcase the firmness of the plastic, I felt very frustrated with the situation. I could not help but feel like this was some sort of scam, as their customer service did not seem to be interested in resolving my issue in a satisfactory manner.

Overall, I would not recommend ordering from Joom.com. While the prices may seem tempting, the lack of transparency and quality control means that you may end up with an item that is very different from what you expected. Instead, I would encourage you to explore American-made products, where you can have more confidence in the quality of your purchase.

Recently, I decided to give Joom a try and placed an order for some items that were on sale plus I had a coupon. I was very excited to receive my package as I had a total of 11 items that I purchased the cost adding up to just under $400. However, soon after placing my order, I received a notification pop up that left me puzzled and quite angry. Here's what happened!

Joom charged me for all the items that I had placed in my order, individually, even though I expected the payment to be taken out all at once. To make matters worse, just a few days later, I received yet another notification that my entire order had been canceled and a refund was due to me within 7-14 days. I couldn't help but ask, "What the heck?"

So, after contacting customer service, the representative mentioned to me that they had experienced a "glitch". Apparently, it had something to do with the coupon that I used that had already expired and the sale that had already ended. They advised me to place a new order once I received the refund, which made me so annoyed. I thought that since I already paid for the items, I should be able to get the same sale prices.

When I asked if they could just cancel my refund and reorder everything I'd initially ordered so that I could keep the same prices, I was told that that wasn't possible. Honestly, I felt cheated, and at that point, I didn't even know if I would get my money back. In this day and age, it is disheartening to see a business operate in such a way, leaving their customers frustrated and feeling like they've been taken advantage of.

In conclusion, this incident left me highly disappointed, and I would advise others to exercise caution when using Joom. I'm still waiting to see if I will get my refund and if they'll stand by their word. For now, all I can say is, "BEWARE!"

I recently made a purchase on joom.com and wanted to share my experience. Initially, I was thrilled with the price of the oximeter I found on their website. However, my excitement quickly dissipated when I received an estimated delivery time of one month, which seemed too good to be true. Unfortunately, my suspicions were confirmed when the arrival time was extended to 3 months.

When the item finally arrived in the UK, I was shocked to receive a letter from Royal Mail indicating that I needed to pay an additional fee of £8.50 on top of what I had already paid. When I contacted joom.com about this issue, they responded by saying that they were not responsible, which left me feeling very disappointed and frustrated.

As a customer, it is extremely concerning when a company does not take responsibility for the products and services they offer. I was disappointed that joom.com did not handle this situation well, and it has led me to seriously question the reliability of their website.

Overall, I would not recommend joom.com to anyone looking to purchase goods online. Though they may offer tempting discount codes, I believe that the risk is not worth it. In my opinion, it is essential to be cautious when ordering from websites like joom.com, as they may have some hidden fees and a lack of customer support.