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Rent A Center Complaints & Reviews

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Rent A Center - can't get a good rate on items

Posted: 2014-03-08 by    lenora barnes
Complaint Rating:  0 % with 0 votes
me and my sister been with company for more than twenty years for me they dont never have stuff to rent at at reasonable rate iam on a set income then on top of that they never offer me nothing free my sister having problem with them fixing stuff i think its unfair to us because we pay our bill on time anthey treat us this way...
Complaint comments Comments Complaint country United States Complaint category Furniture

Rent A Center - Pennsylvania, Taylor - Doesn't get any worse than this place(MUST READ ALL)

Posted: 2013-01-11 by    Brutally Honest 1
Complaint Rating:  0 % with 0 votes
To keep a long 50 complaints short I'll tell you briefly why I will never ever refer them nor use them again.Especially this location.
1.)My family member had been paying on a laptop an thought at first they were nice so me being on the market for one, I went there to get one for my son.I paid extra for insurance coverage on it.About halfway through paying the screen smashed when it was dropped.I was just going to take it to a repair shop but figured it would be best to check with the store if I need to take it to them to get repaired.Well, as soon as I said to the associate who answered...
Complaint comments Comments Complaint country United States, Pennsylvania, Taylor Complaint category Retail Stores

Rent A Center - Nebraska, Grand Island - Bad acer computers (2)

Posted: 2013-01-10 by    Justice99
Complaint Rating:  0 % with 0 votes
I rented an acer previously owned for 1 yr. I brought it back in that evening it has shellcommon.DLL missing. They gave me another Acer previously owned for 1 yr I pd $130.00. This Acer gave me problems with Word Processor English Starter told me to go to Ctrl Panel hit repair I did took me 6 hours.Well Enlish starter didn't show but a word 2010 did.I used it it fought me every step.I was watching netflix turned it off.1 hour later I tried Netflix it said to reload Silverlight but it was installed before I got it. Then it locked up so I shut it down.I turned it back on and black screen demaning...
Complaint comments Comments Complaint country United States, Nebraska, Grand Island Complaint category Laptops / Notebooks

Rent A Center - Texas, Arlington - Stolen Property

Posted: 2012-12-04 by    JustShan
Complaint Rating:  0 % with 0 votes
Rent A Center employee who delivered bed and mattress stole $1400 Movado watch and 3 Brighton Bracelets while in my bathroom. Filed Police Report, but without a security camera video, I had no proof or evidence. Rent A Center was only defensive and hostile when confronted. Be LEARY of these folks....
Complaint comments Comments Complaint country United States, Texas, Arlington Complaint category Furniture

Rent A Center - I was never more humiliated and ashamed for them

Posted: 2012-08-22 by    Gikkade
Complaint Rating:  100 % with 1 votes
Went into rent a center with all good intentions to purchase a bedroom set, upon speaking to a sales person i was just asked to fill out a form and to pay 32.00 and they would let me know when a delivery date was available. I received a call the following day with a time and date of a delivery. I cleaned out my sons room and donated all his furniture to good will as i would no longer be needing it as i thought! The 3rd day into this agreement i realized a mattress and box-spring had to be ordered into the original contract, the gentleman name mike lst name unknown assuming there was only one mike...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Rent A Center - California, Bakersfield - They harrass to no end

Posted: 2012-08-11 by    Karen Dee
Complaint Rating:  0 % with 0 votes
My husband and I rented from rent a center. There was no problem at first but then work obligations called for him to relocate for 60 days (and yet this company offers online bill pay) I got hurt so I am out of work til mid sept. These people called (white lane store) and my husband told them he will be out of town, they had the nerves to tell him, they needed payment, , then they continue to call, so I decided to go online to pay it and get them off my nerves and couldnt even pay it. Instead of them, allowing payment, they didnt, I ignore their calls. But now since reading these complaints, I welcome...
Complaint comments Comments Complaint country United States, California, Bakersfield Complaint category Furniture

Rent A Center - Alabama, Wetumpka - Customer Service

Posted: 2012-07-09 by    QUEEN2320
Complaint Rating:  0 % with 0 votes
I went into this location on 5-July-2012 to inquire about options to purchase a bed for my grandparents. My grandparents have been sleeping in the same bed for well over 30 years and I felt it was time for a change. I entered the store to be approached by representative Jason or Justin a white male and he looked like he had dipping tobacco in his mouth very unprofessional. He was very understanding and he listened to my concerns and every question I asked he answered it. He explained to me how it works with a cash purchase and told me it would be a lot cheaper and I was all for it because I do not...
Complaint comments Comments Complaint country United States, Alabama, Wetumpka Complaint category Furniture

Rent A Center - Maryland, Brooklyn Park - Falsification of payment information

Posted: 2012-06-29 by    Suitcoat380
Complaint Rating:  0 % with 0 votes
RAC excepted payment while my account was closed they claim then reopened my account stating I own them $ 1035.82 to close my account when I just finished paying them in April $1436.92 and for April they have only $18.12 on 04/18/12 when I sent in march my bank USAA states the check was cashed for $766.92 on the 30th of March and the other one on April 30th for $670.00 so please help me because I don't understand how or why this company is falsifying my payments and willing to go to court to prove what?...
Complaint comments Comments Complaint country United States, Maryland, Brooklyn Park Complaint category Appliances

Rent A Center - Hawaii, Waianae - selling garbage

Posted: 2012-06-19 by    ruquelove
Complaint Rating:  0 % with 0 votes
Rent a center sells furniture that does not last, our couches lasted a year b4 they started peeling like a bad sunburn. and the cost was nuts I could have sent my kid to Harvard instead what a piece of crap anyone have Troy Aikmans #...
Complaint comments Comments Complaint country United States, Hawaii, Waianae Complaint category Furniture

Rent A Center - California, Palmdale - Harrassment

Posted: 2012-05-24 by    Rshumway
Complaint Rating:  0 % with 0 votes
My son, whom I have no contact with, used my name and number as a reference for him at Rent A Center. I did not give him permission to do this and I did not give Rent A Center a reference for him. However, Apparently he has not paid for his merchandise and Rent A Center is calling and harassing me. I have no way to contact him and have requested they stop calling me. The person in the Palmdale office "Regina" leaves harassing and threatening messages on my phone. I am not and never would be his reference and want these harassing phone calls to stop...
Complaint comments Comments Complaint country United States, California, Palmdale Complaint category Equipment Leasing & Financing

Rent A Center - Maine - worst business

Posted: 2012-04-24 by    lizzierosew
Complaint Rating:  0 % with 0 votes
They are no better than a loan shark or cash advance.. DONT RENT FROM THEM ! I have to now file a law suit. against them... I lived in Maine back in 2005 and rented to own a front load washer and dryer.. The product did not work I kept paying (they got 2 thousand dollars out of the 35 hundred dollars) so I finally told them to pick up the piece of trash and replace it.. They picked up both and did not replace the items using the excuse that I was late one to many times. I fought with them for a while and finally realizing that I lost 2 thousand dollars purchased else where.. He it is 2012 I went...
Complaint comments Comments Complaint country United States, Maine Complaint category Appliances

Rent A Center - Employee Abuse

Posted: 2012-04-15 by    2tiredofthisshyt
Complaint Rating:  0 % with 0 votes
I work at a nearby restaurant on Lafayette road in Indianapolis, In. I had a Rent a Center employee stop and visit my store. Before he left I could see that he was trouble, so I asked him if he was ok. He told me yes at first but, I knew there was something wrong. I ask again if he was ok and he broke down crying. He was crying heavily. He said that he worked at the Eagledale Location and that his boss had grabbed him and slammed him. I asked him if they had a confidential number that he could call and he said yes, that he had call the number before, but it got back around to his District manager...
Complaint comments Comments Complaint country United States Complaint category Bullying and Harassment at Work

Rent A Center - Alabama, BIRMINGHAM , AL 35215 - Defamation of caricature in front of employees and customers

Posted: 2012-04-03 by    directcomputerbuilders
Complaint Rating:  0 % with 0 votes
when in today with my girlfriend to get appliances and furniture for our new hose as we just moved in to the area (my home state) while we were waiting for them to check references and job info the manger yelled out at me while standing at the counter your putting up red flags as some one who is going to steal something from my store i then said your kidding me right? i got the response i have already had 3 that are behind bars and don't mind doing it again...this from us looking at what we wanted to buy and was deciding on buying more never once did he say he was joking nor did he say he was...
Complaint comments Comments Complaint country United States, Alabama, BIRMINGHAM , AL 35215 Complaint category Other

Rent A Center - Missouri, Grandview - stack up washer and dryer

Posted: 2012-03-22 by    mr. and mrs bagby
Complaint Rating:  100 % with 1 votes
My husband and i are renting a stack up apt size washer and dryer at first it was algood and working fine then we had some problems with the wASHER called them and they serviced it. well as the months have gone by we started having problems again so we have started calling again well they brought out a loaner which didnt even work so they had to take it back brought another one the same day it was infested with roaches got my original one back two weeks having it home the water hose in the back was burning sent it back again well got it back today 3-22-12 at this time we are washing a load and for...
Complaint comments Comments Complaint country United States, Missouri, Grandview Complaint category Appliances

Rent A Center - Horrible Buisness

Posted: 2012-03-01 by    ms. thing
Complaint Rating:  100 % with 2 votes
I have delt with rent a center for the past few years, the first time I went their I rent to own a 32 inch toshiba flat screen. I had it to for two years it was a good tv and I always paid, yes their were times I was late but, I always paid. I understand that if you are late, they have every right contact you but, the way the contacted me was beyound unprofessional.

I was called about 10 times a day, my references were called up to 10 times a day, my work was called up to 10 times a day, they even showed up at my work. After that happened, I told them they were not allowed at my...
Complaint comments Comments Complaint country United States Complaint category Collections Agencies

Rent A Center - New York, Brooklyn - not refunding my security deposit

Posted: 2012-02-13 by    rent a center- bad news
Complaint Rating:  0 % with 0 votes
I rented a dryer for 2 months and paid a $200 security deposit. When I returned the dryer (about 2 months ago) they could not refund the money as the credit card with which I paid was lost. I am calling them several times each day but NOTHING DOING! They claim that they're working on it but I don't see any progress at all! I'm very disappointed at their service so I'm involving consumer affairs. HOPEFULLY THEY'LL HELP ME GET MY MONEY BACK! Anyone out there interested in renting from them- be very careful their service stinks!...
Complaint comments Comments Complaint country United States, New York, Brooklyn Complaint category Products & Services

Rent A Center - Tennessee, Johnson City - illegal collection practices

Posted: 2012-02-10 by    phantom830
Complaint Rating:  100 % with 1 votes
this location has now for about five years has been breaking all the collection rules and regulations. it seems that when customers go seven days late they are threatened with arrest and the "booty house. it would not be so bad but it seems that the dm is also ok with this. because as long as the numbers are met he does not care what is said or done. on top of all this it seems that company guide lines of not being able to file on any one unless they meet certain guide lines. previous managers at this location have filed or allowed to be filed on customers that had paid in hundreds of dollars....
Complaint comments Comments Complaint country United States, Tennessee, Johnson City Complaint category Other

Rent A Center - Ohio, Springfield - worker and managment

Posted: 2011-12-24 by    Ms.not having it
Complaint Rating:  100 % with 1 votes
late paying my bill due to the lost of my job, but has paid about $700. if not more for a dinning room table.Make arrangements to come in and pay was $59.00 short of paying my bill off and the worker name Eric refuse to take my payment and told me he would be over to pick up the table (yea right and you refuse to take my money) Then on dec 23, 2011 came to my house(this guy name Eric with his co worker yelling outside so I open my door told him i would be in when I could he told me I was going to pay now or he was getting HIS stuff..I told him I was about to leave (had my three kids with me) he...
Complaint comments Comments Complaint country United States, Ohio, Springfield Complaint category Furniture

Rent A Center - Stay away

Posted: 2011-07-07 by    Scum73
Complaint Rating:  0 % with 0 votes
I have worked for the company for 4 years now and the only thing i have learned is how not to treat people. i mean debt collection is a big part of the job, but when your store manager intentionally has you breaking laws and then threatening your job if you don't. I mean that isn't professional.

Then you have DM's playing favortism with female employees and tell their cowokers how the have "integraty" issues. I am now on workmans comp for a injury and the employees and store manager tell the customers i have been fired c'mon now !!! The company doesn't...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Rent A Center - Worst business I've ever dealt with

Posted: 2011-06-19 by    Kathie
Complaint Rating:  100 % with 1 votes
I have seen some rip offs in my life but Rent A Center has got to be the worst ever! On a $450.00 sale, NOT RENT, over $300 paid. Late 2X but always paid. Went in to pay and they said "nope" coming to get the furniture! Even if I wanted to pay it off, nope! So that's how they make their money by ripping people off, then reselling it again! And wasn't repaired as they said they would! I've never seen a business this bad in my life and I'm 70 years old. This was my grandson. NEVER EVER do business with them. A shame!...
Complaint comments Comments Complaint country United States Complaint category Furniture

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