Priceline.com
reviews and complaints

I had booked my air tickets through Price Line on 5 February 2024. Unfortunately I discovered that my ticket has been cancelled by the airline. I found out this incident after I realized confirmation pending. The airline debited my credit card despite cancellation. I approached the Agent since then and spoke to several agents for the refund. I wasted my precious 30 hours in the process of chasing for the refund. But as of 25 March I have failed to see any action. It was a Merry Go Round game. I am virtually fed up listening to their side of story with the remarks that we are following up with the airline. Amina Abbas

When I purchased my original airline ticket I was told that my flight was supposed to be a morning arrival instead they gave me a late evening arrival. I had to make a change because I am meeting a group in the morning hours. I am asking for a full refund of the ticket change price of $442.00 as this is a financial stain on me. PLease let me know ASAP of your decision. Thank You

I booked a hotel in Iceland, and have the price is in USD on Priceline's website. I received a confirmation letter from Booking.com after a few minutes. The price shown was in Euros. I have wasted over 3 hours, and a lifetime of patience, trying to get this changed back to USD. I stayed at the same hotel this past August - was in USD. I have another booking in May - in USD. Everyone of many bookings that I have had has been in USD.

I was told that since Priceline booked this, it must be escalated from Booking.com to Priceline. After hearing that about 10 times, instead of actually doing that, they gave me a "direct number to Priceline" to call. I did. Still got Booking.com.

To have all communications with people in India, reading off of scripts and not actually thinking, is maddening. Priceline may as well just formally change its name to Booking.com, one of the poorest booking sites out there. Terrible system.

We made a booking on Sept 11th at 2:45pm for several days and immediately the dates were incorrect and cancelled that trip within minutes of booking it and rebooked for the following week . Looking at my banking charges and see a charge for $96.07 . I called priceline to question the charge and they're stance was that the charge was for the cancellation the day before the trip. I had a supervisor on the phone and read the cancellation policy from they're website which stated after 4pm the day prior was considered 24hrs. She pulled my email up which then showed it being cancelled between 2:45 and 3:00pm the day before. She saw it for herself. She then went on to say that because it was the day before that is why the charge. I asked her again to tell me when the email was sent and also what the cancellation policy stated which she couldn't deny either fact but stood by the charge. Again I asked her about the time the email was sent and the policy which she clearly stated and I clearly could read that I was right in my stance. This was the first time using Priceline and definitely will be the last.

hotel room and amenities advertised for executive grand deluxe room at the shilla seoul became a double deluxe room after booking confirmation.

When contacting customer service, the excuse given for not offering any assistance was that the booking was via a sister company, when clearly the advertisement and booking was made via priceline.

no resolution in the end

I purchased an airline ticket through Priceline. When checking my bank account, I noticed two charges from Priceline. One was the original cost of the flight, the second was the cost of the flight plus the insurance I purchased. I have called several times, and was told to check with my bank as this was just a pre-authorization and would drop off. So I spoke with my bank and they confirmed that this was NOT a pre-authorization and that I was charged the original amount. When calling customer service, I continually heard, I’m so sorry, I have sent an email marking it urgent. No compensation for the stress and anxiety they have caused me, and was told I would hear back in 3-5 business days. This is NOT good customer service, and I am very disappointed with this company as this is my first time using them.

I booked a room for Dec 24t.h 2023 Confirmation number [protected].

Price trip #[protected]. I was charged 94.22. Your information showed that my payment included breakfast. There was no breakfast and the room was not clean had two minutes of hot water for shower, the hot and cold valves for the shower were backwards, TV was intermittent, floor was dirty, trash basket was full. This room was way overpriced and dirty.

Definitely not worth 94.00

Thank you

Ray Rockwell

Priceline company is scam. There are so many issues with this company. I am a VIP gold member. 1. Sep 25 - Qatar to MAA $183 - The flight was delayed more than 3 hours and no compensation/rescheduling was given inspite of multiple attempts on resolution. 2. Dec 4 Chennai to Paris $345 and Dec 8 Chennai to Ams $579 and Dec 5 Chennai to Ams $425 - the flights were canceled by the airlines and no refund has been given till date. I have contacted atleast 20 times but no resolution. The compensation in addition to refund can go upto $3000 for all the inconvenience. 3. Oct 25 to 31 - Novotel Goa Hotel $638 - The hotel did not provide the specified room and for the dates mentioned. No refund processed yet inspite of multiple attempts on resolution. The hotel said Priceline only can refund for the inconvenience. I will involve my attorney and complain to DOT if this persists.

Trying to get refund for flight that was cancelled by Delta Airlines on Dec 17,2023. Since it was booked through Priceline they advised we would need to be refunded by Priceline. Still have not received a response from Priceline. Each time I call Priceline, I'm diverted to multiple customer service reps and they have no answers for me. Very frustrating. Will probably never book with Priceline again or recommend to anyone. Please contact me at [protected].

I paid Priceline the full amount for a hotel room(Comfirmation:[protected]). But the hotel was in a restricted zone and I couldn't get there. I had to cancel before I checked in. The hotel said it was Priceline's fault for selling me the room, but Priceline said they were only acting as a middleman and wouldn't give me my money back. I don't think that's right. If I bought something from Walmart, I would get a refund from Walmart, not the factory that made it.

We have a confirmed return ticket for my family of 3 traveling from DFW - MAA booked thru Priceline.com departing 25th May 2024 and returning 29th July 2024.

Delta Airline recently has made some schedule changes and removed a connection iterinary from CDG - MAA. So, we have been working with Priceline to re book this flight. However Priceline customer service isn’t advocating well enough with airline for this re booking. I request Priceline management to oversee this please. We are disappointed

My little brother just passed away a few days ago in December. My family is muddling through trying to get together for a memorial for him, but we're scheduling it in Jan since none of us can afford tickets in Dec.

I found out I need one more day at the end of my trip and Priceline wants to charge me nearly $500 for those few extra hours with my family even though they know the reason. The customer service rep just keeps repeating, "I'm so sorry Miss, but this is company policy."

I'm so upset right now and don't have a way to resolve this.

I thought i booked a 3-night stay at Quality Inn Flagstaff I 40, but payment did not go through on my end and never received confirmation number so i booked with Days Inn in Flagstaff, AZ. I stayed there for 3 nights and have proof and now cannot find a number to chat with a live person about this. No one person can stay in 2 different motels at the same time and priceline.com refuses to give me my money back for the Quality Inn

Jeffrey Sweigart

booked a hotel and flight package to Cancun Mexico on Nov 10 2023. Was told by 2 priceline agents that this was the allinclusive price. Found out it was not allinclusive. Been trying to get this issue resolvedfor 2 weeks. Called several time,always told they will get back to me in @ to 3 days. Never have heard any response. This issue was not my fault. Can not get anyone to make a decision on how to make this right. Gerald Wolfe. email [protected]@gmail.com Trip # [protected]

On a hotel reservation it is clearly advertised that the Breakfast is included and the parking is free. In the Confirmation email if you search you can find something about the parking but nothing regarding the breakfast.

Priceline says that the reservation is made by Booking so they discharge themself of the false advertisement.

On booking Site the same hotel have with or with out breakfast and clearly says that you have to pay for the parking.

So since there was a mention in the confirmation email about the parking i was only demanding that they reimburse the Breakfast. Even though the advertisements says it is free.

these are not big amount but there is a respect of your customer principle