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Paraco Gas Complaints & Reviews

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Paraco Gas - Awful customer service

Posted: 2014-12-29 by    unhappyagain
Complaint Rating:  0 % with 0 votes
Given that I am new to the fuel of Propane gas and delivery, Paraco got to be the worst of them all. We closed on out new place Nov 10th, just before the heating season. I opened my account with Paraco the day the closing date was set, paid my first bill within days and then waited. I called and called and waited until Dec 12 until they finally they sent someone out for the safety inspection, but still no delivery. The inspector was very nice and competent, and told me that they were seriously short staffed, but 6 weeks in the cold season??? It was supposed to take only a few days after the inspection...

Paraco Gas - New York, Brewster - Horrible service

Posted: 2013-05-28 by    Paracosucks
Complaint Rating:  0 % with 0 votes
This company is horrible. We ran out of gas in the middle of the winter and it took them four days to come out. Not only that but since our tanks were empty we needed to be home when they came to fill the tanks and we were promised a phone call. They did not call when they delivered and we came home to a freezing house. We called them and asked them to come out, again, and they didn't come until 10pm. Not only that but they charged us $65 dollars for an "emergency fee." We finally switched companies three weeks later and found out that Paraco was actually charging a dollar more than any other...

Paraco Gas - Connecticut - Terrible Service

Posted: 2012-11-10 by    captaineclectic
Complaint Rating:  100 % with 1 votes
Propane companies are notorious for dubious service, lack of price transparency and general overall unreliability. We thought we'd avoided those issues when we selected Paraco as our propane provider, but after hurricane Sandy, it appears that they've set an entirely new low bar from a service perspective.

Like many, we lost power during the storm. Our generator ran for 5 days straight before we shut it down to conserve fuel. We called Paraco when the tank was at 45% and were told a delivery would take 4 days. Understandably, many propane companies were left scrambling after...

Paraco Gas - New York - Tank Pick-up

Posted: 2012-03-20 by    Disgruntled in Apalachin
Complaint Rating:  100 % with 6 votes
On Dec. 22, 2011 I called our Paraco local office to let them know that I had switched companies because of their ridiculous high price, and told them to please send a truck to pick up their tank. As of March 21, 2012 they still have not sent anyone to pick up. I explained that I was not paying for the last 42 gallon delivery because I was returning nearly 100 gal. therefore, they owed me money.. I keep getting bills and now have started to receive phone calls concerning my "past due" balance. I have e-mailed the corporate office, and made numerous calls to the local offices.. the tank still sits...

Paraco Gas - New York, Saugerties - Horrible Customer Service

Posted: 2011-11-30 by    spackle
Complaint Rating:  67 % with 3 votes
I used to deal with a local mom & pop service for my propane heating called "Dependable". Sadly they went out of business and were swallowed up by Paraco Gas. The women in the Paraco Saugerties office (and they are all women) are some of the coldest, nastiest and in some cases the most sadistic people I have ever come across in all my life. I am disabled becasue of that am almost always struggling to make ends meet. Because of this I depend on the HEAP home heating federal grant to pay some of my winter heating bills. This year the grant came late (11/16 as opposed to 11/1) because of cut backs...

Paraco Gas - Pennsylvania, Factoryville - service

Posted: 2011-11-10 by    B HHall
Complaint Rating:  67 % with 3 votes
I ordered propane and signed contract with this company on Oct 31st 2011, I was told I would recieve tank and propane Thurs or Fri Nov 3rd.
I stayed home and waited, they were no shows, so I called the Dalton, PA office spoke with Karen, she informed me it would be next Thurs 10 clock, and she went on to say they had my cell # and would call an hour ahead to let me know they were coming ( That wasn't true either).
I got a tank on Nov 10th and it only had 10 gallons in it and I paid for 100.gallons
I was told by the guy someone will be out to fill it in a couple days, You...

Paraco Gas - New York - Poor terrible customer service

Posted: 2011-01-12 by    Johnson family
Complaint Rating:  67 % with 3 votes
I called this company after moving to the fish kill, Ny area wanting to set up fuel delivery.
They put me on hold for 20 min, then hung up.
They can't answer phones properly even when you want to buy what they are selling. I went elsewhere....

Paraco Gas - New York - Horrible Service and Rude

Posted:    westchester NY
Complaint Rating:  78 % with 18 votes
I haved lived in Westchester for over 7 years. Moved to a house with propane gas 4 years ago. Paraco was the provider of service and also the tanks. They never show up on time, we have run out of gas numerous times even after calling a week in advance for a fill up. When you call them if you are ever able to get people on the phone they act like they are doing you a favor. This company is probably the worst service of any company I have experienced in Westchester. Choose any other provider....

Paraco Gas - Awful service

Posted:    Nataly
Complaint Rating:  91 % with 55 votes
When we built our home back in 2005, our builder recommended a propane company named Blue Flame Gas. We had them install a propane tank and supply our propane from that point forward.

I did find out until 4/1/09 that Blue Flame Gas was bought out by Paraco Gas in November, 2008.

Up until this winter we had no problems with our propane delivery. Blue Flame Gas delivered our propane, left a bill in our door, and we promptly paid the bills.

Starting this winter, when we received our propane delivery, we did not receive a bill. My husband, on both occasions...

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