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Pacific Sales Complaints & Reviews

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Pacific Sales - Nevada, Henderson - Rude salesperson, poor customer service

Posted: 2013-09-10 by    Mulan8
Complaint Rating:  0 % with 0 votes
Pacific Sales will not do installation as promised during sales. Installer wanted everything set up just the way he likes it and all he had to do is to plug in the appliance (and they charged ~$180.00 for this plug in service). When I called to make the complaint, the salesperson was rude. He told me that my ears should be burning because they were talking about me and it was nothing good. Salesperson was very unprofessional....

Pacific Sales - California, San Diego - Staff & Manager very rude.

Posted: 2013-08-22 by    kac2
Complaint Rating:  0 % with 0 votes
Lack of communication about products on order. We were given incorrect dates, we could have ordered the products on line oursevles. We waned to support local businesses, when we called up to inquire the person on the line wanted to argue. In person, even the store manager was rude & giving us excuses about old computors hampering their product knowledge. Comon courtesey was lacking...
We have been waitiing since July 17th for our products to arrive, we were first told the end of July. Than the 12th of August, when we called on the 14th of August, the employee wanted to argue, asking us "Who"...

Pacific Sales - California, Chatsworth - CUSTOMER SERVICE

Posted: 2013-07-21 by    Michaelk94
Complaint Rating:  0 % with 0 votes
Deceptive sales practices; promises that are not kept; sales and management personnel do not know the product; terrible service. This store SUCKS!!! Never again!!!...

Pacific Sales - California, Corona - Appliance

Posted: 2013-01-07 by    MR. ?
Complaint Rating:  0 % with 0 votes
This Store is CRAP! I purchased a maytag oven and it was Horrible! The oven took forever to preheat, the noise was unbelieveable, the heat was ruining my fridge. I do not recommend maytag from any store. And i do not recommend you buy anything from Pacific Sales EVER! The customer service is crap, we were unhappy with the appliances we had purchased and when we went back to the store to return it they were gonna charge us $1000 to return it! When we had said we will not be paying to return something we were unhappy with they told us they will not take it back! This store is CRAP! I will NEVER purchase...

Pacific Sales - California - POOR SERVICE

Posted: 2012-06-30 by    greenbirds
Complaint Rating:  0 % with 0 votes
BUYER BEWARE !! What a hassle/FIASCO to buy a new refrigerator. This co. has a poor website, you can't buy on-line, there is no basic/info/photos. I had to use the sears/howards their websites. They didn't call me the delivery time. Also, I had request for booties, the store mgr. said they will have it, of course, they don't have it. The delivery guy walked my carpet, I just cleaned. The store mgr. said I will have my invoice/warranty papers. Of course, I never receve it. The guy who deliver the frig, left the cardboard/styrofoam in the street. I had to pck-up myself. . . . .NEVER...

Pacific Sales - California - is bbb fair - you decide

Posted: 2012-03-05 by    kl4
Complaint Rating:  0 % with 0 votes
Yelp said they do not want the following information posted on the Better Business Bureau.

The Better Business Bureau of Minnesota (or any other chapter of the BBB) seemingly will not confirm or deny Best Buy/Pacific Sales' claims as to how they got their BBB grade changed from an "F" to an "A+" almost overnight. The LABBB reported that Pacific Sales had approximately 150 complaints filed against it, approximately 14 of which were "Unanswered". The LABBB gave Pacific Sales an "F" rating. I was told by an attorney for Pacific Sales/Best Buy that the "F" rating was due to the Unanswered...

Pacific Sales - California - bbb fairness to all?

Posted: 2012-02-24 by    kl4
Complaint Rating:  0 % with 0 votes
The following message was pulled from Yelp. Please read and decide for yourself if this is of any concern to you. The Better Business Bureau of Minnesota seemingly will not confirm or deny Best Buy/Pacific Sales' claims as to how they got their BBB grade changed from an "F" to an "A+" almost overnight. The LABBB reported that Pacific Sales had approximately 150 complaints filed against it, approximately 14 of which were "Unanswered". The LABBB gave Pacific Sales an "F" rating. I was told by an attorney for Pacific Sales/Best Buy that the "F" rating was due to the Unanswered Complaints. The...

Pacific Sales - California, Valencia - non-delivery-lied to twice

Posted: 2011-06-22 by    hatebeingliedto
Complaint Rating:  100 % with 1 votes
Cannot believe how this store lies through their unworthy teeth. This company cost me a good deal with another company that would have delivered my range in a timely manner by lying about delivery date. I had to finally cancel my order have 2 dates came and past with the same explanation of not having the range I ordered in their warehouse. I hope many people read this and choose to not go through the same trouble I went through. I will NEVER shop or recommend Pacific Sales. I'm totally disgusted....

Pacific Sales - California, Ran ho Mirage - GE dishwasher

Posted: 2011-05-11 by    Shelleyann
Complaint Rating:  100 % with 1 votes
Bought a toto toilet and GE dishwasher on 3/31/11 and after I paid, was told neither one was in stock. On 4/28/11 the appliances were delivered. The GE dishwasher immediately started to leak. I still have this dishwasher as of 5/10/11 and 2 different techs have said the same thing...defective. Now Pacific Sales says they have to go through GE and Pacific Sales in order to save face...George's words ( asst manager). Do not ever go there! They do not honor their word and they lead you to believe these items are in stock....

Pacific Sales - California, Rosevile - price match guarantee

Posted: 2011-02-25 by    tired of being ripped
Complaint Rating:  100 % with 1 votes
Beware of this company! The salespersons guarantee they will price match within a certain amount of time. I purchased a range from them. The installation was terrible, the delivery persons were fighting with each other. I found price less than what I had paid. When I brought this to the salesperson's attention, I was told they only guaranteed price from "store" as this was an "online" price, but he would see what he could do. The next day he called me to tell me the company does not ship to Ca. so would only give me 1/2 of the price difference. I called him back to tell him that I found another...

Pacific Sales - California, Burbank - Bad and Rude After Sale Service.

Posted: 2011-02-09 by    PreferGoodService
Complaint Rating:  0 % with 0 votes
I purchased a refridgerator, steam dry, stove, and microwave from Pacific Sales. Previously I bought a dishwasher, but picked it up myself. This time I had them delivered. They did not bring the parts to install the dryer, so I had to wait for a return date. The microwave they only delivered, so it had no problems. THe stove I had to level myself, even after pointing out to them that it wasnt level. The refridgerator wobbled, and I showed them that it wobbled. They leaned it against the cabinet and said it was good. So, of the items to be installed, not one was correct. I had to drive out to the...

Pacific Sales - California, Irvine - HORRIBLE CUSTOMER SERVICE

Posted:    mx467
Complaint Rating:  100 % with 3 votes
We are remodeling our house and made a significant purchase >20k of sink/shower fixtures and two vanities. We were told at the time of order that it would be 4 weeks. Anticipating worst case scenario we scheduled the installation at 6 weeks out. Come installation, we discovered one sink was ordered incorrectly- and had to be re-ordered - another 7 days. That mistake is now two weeks late. The vessel sink is apparently "untraceable" but en route from China, Texas or any number of locations, depending on who we talk to. The other vanity- which was ordered directly from floor model- apparently "changed...

Pacific Sales - California, Chatsworth - Beware of Pacific Sales

Posted:    SusanHurstedCallery
Complaint Rating:  67 % with 3 votes
I purchased a washer/dryer in late December. I have had problems with it since the beginning. In April, three parts had to be replaced, including the motor. The machine broke again. I have been unable to use it for more than a month of the six months I have had it. The repairs department suggested that I speak with the store manager about a replacement unit. I've called the store manager several times, but he has never returned my call. It is very clear that Pacific Sales has no intention of taking care of me....

Pacific Sales - California, Los Angeles - Appliances / Delivery

Posted:    jsharifi
Complaint Rating:  100 % with 7 votes
NEVER BUY FROM PACIFIC SALES!. They lie to you to get you to buy the merchandise, the minute you buy it the service stops.
1. They sold me a kitchen set ($6000 worth of appliances) with out it being in stock. No one ever mentions it to you before you buy. they promised a two week wait time after the purchase. After three weeks, i called to follow up. they told me they only had 2 of the 5 items in. They could deliver what they have.
2. When the delivered, the "installation guy" refused to install the fridge, because I had copper pipes. They can't touch those because of liability...

Pacific Sales - California, Pasadena - Horrible company

Posted:    companykiller
Complaint Rating:  60 % with 5 votes
We bought a refrigerator and dishwasher from this company. However, they said the dishwasher was on back order. So when the delivery date finally came, they called up and said their truck couldn't get up the hill we live on, which has gotta be one of the lousiest excuses I've ever heard. So we wait 4 more days, and then they call and say THEY DON'T HAVE THE FRIDGE!!! Apparently they gave it to someone else, the one they were supposed to give to us. I can't believe a company could be this disorganized. That's when we asked for our money back, which they will hopefully give...

Pacific Sales - California, San Diego - Poor Post-Sales Service

Posted:    CPREXCEL
Complaint Rating:  75 % with 8 votes
Very poor after sale service. Not all appliances were delivered as promised. Mulitple problems with appliances after deliver. Had to return several back to the store. Contracted delivery service damaged one of the appliances - had to return. Can't get in touch with ANYONE at the store to try to resolve problems. Only get voice mail - and NO ONE ever returns any of your calls. Even after traveling to store and talking to store manager (Randy), agreed upon remedies were not implemented as promised. I will NEVER do business with this company again. It's amazing to me that a business with...

Pacific Sales - California, Pasadena - Unbelievably bad customer service

Posted:    Words cannot express...
Complaint Rating:  100 % with 7 votes
I went to the new Pacific Sales store in Pasadena, as they carried the brand of refrigerator that I wanted. Mine was limping along due to an electrical brown-out in my neighborhood.

First of all, Pacific Sales is understaffed. I had to practically beg for someone to help me after quite a wait.

I ordered a high-end refrigerator--in white. When paying, I double checked with the cashier to make sure that it was white. I even asked if there was a "W" in the item number, meaning white. I was assured that I was getting a white refrigerator.

Lo and behold, after...

Pacific Sales - California, Huntington Beach and San Diego - Terrible service

Posted:    mkf
Complaint Rating:  100 % with 9 votes
My parents bought a washer and dryer from Pacific Sales because of the sale price. Don't bother! The money you might save on the appliance you lose in the waste of time and energy you will spend in wasted time and wasted phone calls trying to get them to deliver your product and properly install it and return any calls or answer their phone. Worst service ever experienced by any company hands down! Not only was the washer and dryer not delivered on the day promised not once, not twice but three times, when they finally did show up on the third missed appointment by them, they had the wrong...

Pacific Sales - California - Failure to Follow Up on Complaints

Posted:    Anne
Complaint Rating:  100 % with 5 votes
Everyone makes mistakes; all companies at times have less than perfect customer service. But Pacific Sales, after several weeks, has not even responded to a letter a wrote them about a problem with my delivery. (They kept me waiting over six hours, telling me they were coming, and finally called to say they weren't showing up.) I keep getting a busy signal when I call them. It's too bad, because in the store I got excellent customer service. I hate to see another company go broke and put innocent workers out of jobs because of poor management....

Pacific Sales - California - WORST STORE, SERVICE, ETHICS EVER

Posted:    SallyTompkins
Complaint Rating:  86 % with 7 votes
UNBELIEVABLY HORRIBLE. Sales people who will sell you a bill of goods then not support the order. Sales people who don't care and don't know what they're talking about. No returned phone calls, even for a $12k kitchen appliances order. Broken appliances delivered, no help. Multiple transfer voicemail with people who can't help you and don't care. Complete apathy and rudeness. Must be a terrible place to work for, because everybody incompetent and doesn't care. NEVER SHOP HERE! YOU WILL REGRET IT!...

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