logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (9 mins ago)
Long Marketing Service (DSI)
Pyramid scheme
2. (10 mins ago)
Bureau of Defaulters Agency
Check fraud
3. (19 mins ago)
barclay.claim@w.cn
YAHOO MAIL LOTTERY 2012
4. (43 mins ago)
TGI Fridays
Unacceptable Customer Service
5. (44 mins ago)
American Cash Awards
Offer of 3.5 mil w/fee of $3500 & expensive car

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Pacific Sales Complaints & Reviews

Sort by: Date | Popularity

Pacific Sales - poor customer service

Posted: 2014-07-10 by    pissedoffincostamesa
Complaint Rating:  0 % with 0 votes
two years ago I purchased a high end front loading clothes washer. Early June 2014 it stopped working. I phoned the extended warranty people to repair and they said that due to an issue on their end my extended warranty (which I signed up and paid for) had not been submitted. No problem they said, we'll handle it. Days became weeks became months. It's now mid July and the repair has yet to be made. I called repeatedly and spoke with the managers at Pacific sales and though they were nice enough on the phone they did not make any extra effort to make things happen fast. Didn't look...
Complaint comments Comments Complaint country United States Complaint category Washing Machines

Pacific Sales - Nevada, Henderson - Rude salesperson, poor customer service

Posted: 2013-09-10 by    Mulan8
Complaint Rating:  0 % with 0 votes
Pacific Sales will not do installation as promised during sales. Installer wanted everything set up just the way he likes it and all he had to do is to plug in the appliance (and they charged ~$180.00 for this plug in service). When I called to make the complaint, the salesperson was rude. He told me that my ears should be burning because they were talking about me and it was nothing good. Salesperson was very unprofessional....
Complaint comments Comments Complaint country United States, Nevada, Henderson Complaint category Appliances

Pacific Sales - California, San Diego - Staff & Manager very rude.

Posted: 2013-08-22 by    kac2
Complaint Rating:  0 % with 0 votes
Lack of communication about products on order. We were given incorrect dates, we could have ordered the products on line oursevles. We waned to support local businesses, when we called up to inquire the person on the line wanted to argue. In person, even the store manager was rude & giving us excuses about old computors hampering their product knowledge. Comon courtesey was lacking...
We have been waitiing since July 17th for our products to arrive, we were first told the end of July. Than the 12th of August, when we called on the 14th of August, the employee wanted to argue, asking us "Who"...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Products & Services

Pacific Sales - California, Chatsworth - CUSTOMER SERVICE

Posted: 2013-07-21 by    Michaelk94
Complaint Rating:  0 % with 0 votes
Deceptive sales practices; promises that are not kept; sales and management personnel do not know the product; terrible service. This store SUCKS!!! Never again!!!...
Complaint comments Comments Complaint country United States, California, Chatsworth Complaint category Appliances

Pacific Sales - California, Corona - Appliance

Posted: 2013-01-07 by    MR. ?
Complaint Rating:  0 % with 0 votes
This Store is CRAP! I purchased a maytag oven and it was Horrible! The oven took forever to preheat, the noise was unbelieveable, the heat was ruining my fridge. I do not recommend maytag from any store. And i do not recommend you buy anything from Pacific Sales EVER! The customer service is crap, we were unhappy with the appliances we had purchased and when we went back to the store to return it they were gonna charge us $1000 to return it! When we had said we will not be paying to return something we were unhappy with they told us they will not take it back! This store is CRAP! I will NEVER purchase...
Complaint comments Comments Complaint country United States, California, Corona Complaint category Department Stores

Pacific Sales - California - POOR SERVICE

Posted: 2012-06-30 by    greenbirds
Complaint Rating:  0 % with 0 votes
BUYER BEWARE !! What a hassle/FIASCO to buy a new refrigerator. This co. has a poor website, you can't buy on-line, there is no basic/info/photos. I had to use the sears/howards their websites. They didn't call me the delivery time. Also, I had request for booties, the store mgr. said they will have it, of course, they don't have it. The delivery guy walked my carpet, I just cleaned. The store mgr. said I will have my invoice/warranty papers. Of course, I never receve it. The guy who deliver the frig, left the cardboard/styrofoam in the street. I had to pck-up myself. . . . .NEVER...
Complaint comments Comments Complaint country United States, California Complaint category Business & Finances

Pacific Sales - California - is bbb fair - you decide

Posted: 2012-03-05 by    kl4
Complaint Rating:  0 % with 0 votes
Yelp said they do not want the following information posted on the Better Business Bureau.

The Better Business Bureau of Minnesota (or any other chapter of the BBB) seemingly will not confirm or deny Best Buy/Pacific Sales' claims as to how they got their BBB grade changed from an "F" to an "A+" almost overnight. The LABBB reported that Pacific Sales had approximately 150 complaints filed against it, approximately 14 of which were "Unanswered". The LABBB gave Pacific Sales an "F" rating. I was told by an attorney for Pacific Sales/Best...
Complaint comments Comments Complaint country United States, California Complaint category Retail Stores

Pacific Sales - California - bbb fairness to all?

Posted: 2012-02-24 by    kl4
Complaint Rating:  0 % with 0 votes
The following message was pulled from Yelp. Please read and decide for yourself if this is of any concern to you. The Better Business Bureau of Minnesota seemingly will not confirm or deny Best Buy/Pacific Sales' claims as to how they got their BBB grade changed from an "F" to an "A+" almost overnight. The LABBB reported that Pacific Sales had approximately 150 complaints filed against it, approximately 14 of which were "Unanswered". The LABBB gave Pacific Sales an "F" rating. I was told by an attorney for Pacific Sales/Best Buy that the "F"...
Complaint comments Comments Complaint country United States, California Complaint category Retail Stores

Pacific Sales - California, Valencia - non-delivery-lied to twice

Posted: 2011-06-22 by    hatebeingliedto
Complaint Rating:  100 % with 1 votes
Cannot believe how this store lies through their unworthy teeth. This company cost me a good deal with another company that would have delivered my range in a timely manner by lying about delivery date. I had to finally cancel my order have 2 dates came and past with the same explanation of not having the range I ordered in their warehouse. I hope many people read this and choose to not go through the same trouble I went through. I will NEVER shop or recommend Pacific Sales. I'm totally disgusted....
Complaint comments Comments Complaint country United States, California, Valencia Complaint category Retail Stores

Pacific Sales - California, Ran ho Mirage - GE dishwasher

Posted: 2011-05-11 by    Shelleyann
Complaint Rating:  100 % with 1 votes
Bought a toto toilet and GE dishwasher on 3/31/11 and after I paid, was told neither one was in stock. On 4/28/11 the appliances were delivered. The GE dishwasher immediately started to leak. I still have this dishwasher as of 5/10/11 and 2 different techs have said the same thing...defective. Now Pacific Sales says they have to go through GE and Pacific Sales in order to save face...George's words ( asst manager). Do not ever go there! They do not honor their word and they lead you to believe these items are in stock....
Complaint comments Comments Complaint country United States, California, Ran ho Mirage Complaint category Appliances

Pacific Sales - California, Rosevile - price match guarantee

Posted: 2011-02-25 by    tired of being ripped
Complaint Rating:  100 % with 1 votes
Beware of this company! The salespersons guarantee they will price match within a certain amount of time. I purchased a range from them. The installation was terrible, the delivery persons were fighting with each other. I found price less than what I had paid. When I brought this to the salesperson's attention, I was told they only guaranteed price from "store" as this was an "online" price, but he would see what he could do. The next day he called me to tell me the company does not ship to Ca. so would only give me 1/2 of the price difference. I called him back to tell...
Complaint comments Comments Complaint country United States, California, Rosevile Complaint category Appliances

Pacific Sales - California, Burbank - Bad and Rude After Sale Service.

Posted: 2011-02-09 by    PreferGoodService
Complaint Rating:  0 % with 0 votes
I purchased a refridgerator, steam dry, stove, and microwave from Pacific Sales. Previously I bought a dishwasher, but picked it up myself. This time I had them delivered. They did not bring the parts to install the dryer, so I had to wait for a return date. The microwave they only delivered, so it had no problems. THe stove I had to level myself, even after pointing out to them that it wasnt level. The refridgerator wobbled, and I showed them that it wobbled. They leaned it against the cabinet and said it was good. So, of the items to be installed, not one was correct. I had to drive out to the...
Complaint comments Comments Complaint country United States, California, Burbank Complaint category Appliances

Pacific Sales - California, Irvine - HORRIBLE CUSTOMER SERVICE

Posted:    mx467
Complaint Rating:  100 % with 3 votes
We are remodeling our house and made a significant purchase >20k of sink/shower fixtures and two vanities. We were told at the time of order that it would be 4 weeks. Anticipating worst case scenario we scheduled the installation at 6 weeks out. Come installation, we discovered one sink was ordered incorrectly- and had to be re-ordered - another 7 days. That mistake is now two weeks late. The vessel sink is apparently "untraceable" but en route from China, Texas or any number of locations, depending on who we talk to. The other vanity- which was ordered directly from floor model- apparently...
Complaint comments Comments Complaint country United States, California, Irvine Complaint category Products & Services

Pacific Sales - California, Chatsworth - Beware of Pacific Sales

Posted:    SusanHurstedCallery
Complaint Rating:  67 % with 3 votes
I purchased a washer/dryer in late December. I have had problems with it since the beginning. In April, three parts had to be replaced, including the motor. The machine broke again. I have been unable to use it for more than a month of the six months I have had it. The repairs department suggested that I speak with the store manager about a replacement unit. I've called the store manager several times, but he has never returned my call. It is very clear that Pacific Sales has no intention of taking care of me....
Complaint comments Comments Complaint country United States, California, Chatsworth Complaint category Washing Machines

Pacific Sales - Stay away

Posted:    Mario
Complaint Rating:  0 % with 0 votes
I purchased a refrigerator from Pacific Sales and paid for it in full at time of purchase over a month ago. They still have not delivered it....
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Pacific Sales - California, Los Angeles - Appliances / Delivery

Posted:    jsharifi
Complaint Rating:  100 % with 7 votes
NEVER BUY FROM PACIFIC SALES!. They lie to you to get you to buy the merchandise, the minute you buy it the service stops.
1. They sold me a kitchen set ($6000 worth of appliances) with out it being in stock. No one ever mentions it to you before you buy. they promised a two week wait time after the purchase. After three weeks, i called to follow up. they told me they only had 2 of the 5 items in. They could deliver what they have.
2. When the delivered, the "installation guy" refused to install the fridge, because I had copper pipes. They can't touch those because of...
Complaint comments Comments Complaint country United States, California, Los Angeles Complaint category Products & Services

Pacific Sales - California, Pasadena - Horrible company

Posted:    companykiller
Complaint Rating:  50 % with 4 votes
We bought a refrigerator and dishwasher from this company. However, they said the dishwasher was on back order. So when the delivery date finally came, they called up and said their truck couldn't get up the hill we live on, which has gotta be one of the lousiest excuses I've ever heard. So we wait 4 more days, and then they call and say THEY DON'T HAVE THE FRIDGE!!! Apparently they gave it to someone else, the one they were supposed to give to us. I can't believe a company could be this disorganized. That's when we asked for our money back, which they will hopefully give...
Complaint comments Comments Complaint country United States, California, Pasadena Complaint category Furniture

Pacific Sales - California, San Diego - Poor Post-Sales Service

Posted:    CPREXCEL
Complaint Rating:  75 % with 8 votes
Very poor after sale service. Not all appliances were delivered as promised. Mulitple problems with appliances after deliver. Had to return several back to the store. Contracted delivery service damaged one of the appliances - had to return. Can't get in touch with ANYONE at the store to try to resolve problems. Only get voice mail - and NO ONE ever returns any of your calls. Even after traveling to store and talking to store manager (Randy), agreed upon remedies were not implemented as promised. I will NEVER do business with this company again. It's amazing to me that a business with...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Appliances

Pacific Sales - California, Pasadena - Unbelievably bad customer service

Posted:    Words cannot express...
Complaint Rating:  100 % with 7 votes
I went to the new Pacific Sales store in Pasadena, as they carried the brand of refrigerator that I wanted. Mine was limping along due to an electrical brown-out in my neighborhood.

First of all, Pacific Sales is understaffed. I had to practically beg for someone to help me after quite a wait.

I ordered a high-end refrigerator--in white. When paying, I double checked with the cashier to make sure that it was white. I even asked if there was a "W" in the item number, meaning white. I was assured that I was getting a white refrigerator.

Lo and...
Complaint comments Comments Complaint country United States, California, Pasadena Complaint category Appliances

Pacific Sales - California, Huntington Beach and San Diego - Terrible service

Posted:    mkf
Complaint Rating:  100 % with 9 votes
My parents bought a washer and dryer from Pacific Sales because of the sale price. Don't bother! The money you might save on the appliance you lose in the waste of time and energy you will spend in wasted time and wasted phone calls trying to get them to deliver your product and properly install it and return any calls or answer their phone. Worst service ever experienced by any company hands down! Not only was the washer and dryer not delivered on the day promised not once, not twice but three times, when they finally did show up on the third missed appointment by them, they had the wrong...
Complaint comments Comments Complaint country United States, California, Huntington Beach and San Diego Complaint category Appliances

Videos

Consumer Protection with Fox 2

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
 
loading
     
 
Login close
Email:
Password:

Forgot your password?