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OUTSURANCE - Burglary

Posted: 2014-05-16 by    louise verster
Complaint Rating:  100 % with 1 votes
Ek is baie teleurgestel. Daar is by my ma ingebreek en tv, laptop, juwele ens gesteel. My ma is 'n pensionaris, die oomblik toe sy vra of daar nie afslag is op die bybetaling nie is daar gese sy moes gevra het vir pensioenafslag toe sy die polis uitgeneem het op daarna. Die bybetaling is te hoog vir haar om te betaal. Dan word daar 'n afspraak gemaak met haar vir Maandag vir 3 ure, sy word ondersoek omtrent die inbraak, sy moet bewyse van aakoop van juwele ens he. REGTIG. Sy het juwele as geskenke ontvang. Sy betaal elke maand betyds en dan is daar geen vra nie nou moet sy bewyse en fotos...
Complaint comments Comments Complaint country South Africa Complaint category Home & Garden

OUTSURANCE - Access Claim

Posted: 2013-08-26 by    N.Mavi
Complaint Rating:  100 % with 1 votes
outsurance doesnt tell you what your access is. when i claimed for my windsceen they told me to pay an access amount that was 90% of the full cost of the replacement of the windscreen. when i asked to talk to the manager, the manager told me to fix the car with my own money. they service was bad i was transfered from one person to the other and the managers are not professional. the was told to find someone who want to listen to my issues but not someone from outsurance. i would not advice anyone to deal with outsurance or have a cover with them. im going to move both my car insurance and my life...
Complaint comments Comments Complaint country South Africa Complaint category Auto Insurance & Loan

OUTSURANCE - Lack of Follow Up of Claim

Posted: 2013-07-02 by    pjwagner
Complaint Rating:  0 % with 0 votes
A claim was lodged at the start June 2013 for repairs to our gate and gate motor after it came off the railings. We are now into July and these repairs are still not complete despite various calls to Outsurance advising that their appointed vendors are not coming to site or co-operating. The cherry on the cake today was that Outsurance phoned the last vendor who is now insisting we once again pay the excess amount of nearly R2000 which was paid to the 1st vendor attending at site. In fact they would not commence work without upfront payment. My question is simply this - Outsurance do you ever check...
Complaint comments Comments Complaint country South Africa Complaint category Building, Construction

OUTSURANCE - refund

Posted: 2013-04-30 by    beverlyels
Complaint Rating:  0 % with 0 votes
my advise to anyone that want to deal with o/s is to pse state that you are just shopping around for a quote and not accepting it before hand. they take it for granted that if you request a quote, you have accepted it. i call and said i was still shopping around and the next min. a instalment was deducted and they now have the check to say i have to wait a month for my refund, with is also not the full amount. outsurance will not get any recommendations from me and i will also advise friends and family about the service....
Complaint comments Comments Complaint country South Africa Complaint category Auto Insurance & Loan

OUTSURANCE - Reject Claim

Posted: 2013-02-21 by    Colla
Complaint Rating:  0 % with 0 votes
One of our truck was stolen a month ago, Outsurance rejected our claim as according to them we did not fit the correct tracker. As per the contract they provide the names of companies where you should fit these units however does not specify exactly what unit to fit. It happens that we installed a Fleet Management unit and according to Outsurance this is not a tracker unit, however how was we to know that it does not adhere to their requirements of what unit should be fitted. This is a great loss to us as well as lost of income. It seems that they are only bending backwards in order to get your...
Complaint comments Comments Complaint country South Africa Complaint category Cars, Parts & Vehicles

OUTSURANCE - Claims

Posted: 2012-12-04 by    Louise Laventhal
Complaint Rating:  100 % with 2 votes
Our building insurance is with Outsurance. when we bought our house the recommended insurer from our bank was outsurance. They insured the property without a consultant coming out to survey the property. After the hail storms we had lately is my roof and waterproofing and inside damaged. I submitted a claim, an accessor was sent out. the damages inside was approved but now they stalling with the damages outside. Outsurance claims that due to the structure of our roof they wont repair the roof. BUT - Today the 4th December 2012 I phoned Outsurance as a new client and requested a quotation for building...
Complaint comments Comments Complaint country South Africa Complaint category Home Insurance / Warranty

OUTSURANCE - Not Paying Claim Fully

Posted: 2012-08-05 by    OJS
Complaint Rating:  0 % with 0 votes
I have put in a claim for a motor vehicle accident and the following Has taken place.
1.they will not pay for the damage of the tow bar of my vehicle as they say it should have been spescified on the insurance policy
at no time when consulting with them was this brought to my attention.
2.In the last four days I have spoken to at least 5 people insured with the company and it was also not brought to their attention that
the must spescify the tow bar on their vehicle .
3. One of the new clients did their insurance last week and who have insured their Boat and Caravan...
Complaint comments Comments Complaint country South Africa Complaint category Auto Insurance & Loan

OUTSURANCE - DO NOT WANT TO PAY CLAIM

Posted: 2012-07-26 by    Michysharp
Complaint Rating:  100 % with 1 votes
Mr Du Plessis from North West turned and crashed into my beetle beginning May 2012. He admitted fault!!! I don't have insurance for my vehicle, he has insurance with OUTSURANCE. After 2 months Outsurance eventually sent an Assessor, after telling me i had to get my own quote! They find the damange is more than the value of the car. They are "writing my car off". They say insured is 70% at fault my driver 30%, NOT TRUE. Although their client admitted fault and said to my friend the driver that he has a long trip and was tired, he did not see him. My friend had the lights on and clear...
Complaint comments Comments Complaint country South Africa Complaint category Other

OUTSURANCE - KAR GEROL

Posted: 2012-02-15 by    *tweety*
Complaint Rating:  0 % with 0 votes
HI, EK IS BAIE VERWARD EN ONGELUKKIG! HOEKOM HET MENS VERSEKERING AS HUL NIE EENS HUL BELOFTES NA KOM NIE?? ONS WAS NOU ONLANGS IN 'N ERGE KAR ONGELUK, KON VANDAG DOOD GEWEES HET! EK WONDER NOU MAAR NET, WIE SOU DIE VOLLE UITSTAANDE PAAIMENT VAN DIE KAR BETAAL HET AS ONS NIE MEER HIER WAS VANDAG NIE?? DEFINITIEF NIE OUTSURANCE NIE......
Complaint comments Comments Complaint country South Africa Complaint category Cars, Parts & Vehicles

OUTSURANCE - Disgusting service

Posted: 2012-01-31 by    Bernard88
Complaint Rating:  100 % with 2 votes
I was involved in an accident in October 2011. An outsurance client skipped a robot, hit my vehicle and then took out another traffic light. I submitted a claim against her through her insurance. For 3 months I was left without a vehicle while in the middle of my university exams. after an appointment with a rude assesor who was mad because I bothered him in his 4 hour lunch break and numerous calls to them I was told that I would not be paid because as far as they are concerned my damage was only a third of hers. My damage was more than double this. Not including other implicit costs and failing...
Complaint comments Comments Complaint country South Africa Complaint category Auto Insurance & Loan

OUTSURANCE - Fraud

Posted: 2011-11-22 by    Allen McClinton
Complaint Rating:  100 % with 1 votes
I contacted Outsurance to get a quote for a motor vehicle I was looking at purchasing, what a mistake theat was.

On Monday thee 4the of November 2011 Outsurance took money out of my account witheout any signed agreement on my behalf withe thee company as I did not purchase thee car in thee end. I contacted Outsurance on thee same day to try get thee situation sorted out theen. I was told by a manager named Chris(no surname given) thee agreement would be terminated, an investigation into what happened as according to him it was illegally activated and return my funds to me. Lastly...
Complaint comments Comments Complaint country South Africa Complaint category Unauthorized Charges

OUTSURANCE - faliure to replace cellphone at insured price

Posted: 2011-09-15 by    Brendon Alexander
Complaint Rating:  100 % with 1 votes
On reporting that my cellphone has been damaged due to unforseen circumstances i was given the news that my blackberry that i have insured for R3400 does not mean that i can replace it with a phone of that same value and that i have to claim for only R1800 which is absolutely apauling and this was said to me by a superviser by the name of Mr. Trevon naaidoo.

can someone please tell m, e why this is so and why i was asked for how much i want to insure the phone for and therefore pay more excess as well.

Brendon Alexander...
Complaint comments Comments Complaint country South Africa Complaint category Home Insurance / Warranty

OUTSURANCE - ACCIDENT CLAIM

Posted: 2011-04-05 by    YANDA
Complaint Rating:  100 % with 1 votes
CLAIM NUMBER : 68773985, MR LUYANDA MOLESHE
on the 19th march i was involved in an accident, i reported it to outsurance on the 22nd March . I was then referred to take the car for repairs to Uiternhage by Mr Theo Mokhine.
The distance between Bisho where we are staying and Uiternhages *- 3 hours drive . We then inform prastige garage that the garage is too far from Bisho then it is not possible for us to bring the vehicle there . They promise to inform outsurance regarding that . Mr Theo Mokhine promise to look for another close garage between KwT and East London . But instead on...
Complaint comments Comments Complaint country South Africa Complaint category Cars, Parts & Vehicles

OUTSURANCE - SCAM

Posted: 2011-03-31 by    kanto raomiala
Complaint Rating:  100 % with 2 votes
Dear Anine,

I was proudly with outsurance since 2 years now.
They broke into my car (with minimum damage) on the 25/03/2011and stole my car radio (which is insured), the door paint was scratched and went a bit off.
I immediately went to the police to open a case in order for me to claim replacement with Outsurance.

I spoke to Sonja who has no manner at all and was rude. She told me she will ask her manager if outsurance can accept the claim as there is only minimum damage on my car!!
She said she will call me back and hanged up on me.
Complaint comments Comments Complaint country South Africa Complaint category Unauthorized Charges

OUTSURANCE - Extremely poor service at very high price

Posted: 2011-03-28 by    WillieI
Complaint Rating:  100 % with 1 votes
My car was in an accident in August 2010. I put in claim with Outsurance and this is where the trouble started. The car was assessed and took away to the panelbeater (please note that the assessor and panelbeater is the same person- can you imagine). After 3 weeks my car was still not fixed. I then insist on getting my car back ASAP as i needed it. Please see photos attatched. Real disgusting work. The bonnet is full of scratched marks as they repaired the NEW!!! bonnet (according to the panelbeaters [S&Z Panelbeaters in George] all new parts that they received are full of dents wich they then first...
Complaint comments Comments Complaint country South Africa Complaint category Auto Insurance & Loan

OUTSURANCE - Continued delay to give service

Posted: 2011-03-25 by    R Welman
Complaint Rating:  0 % with 0 votes
After a hasty feedback after posting here Outsurance has failed to provide promised assistance days ago, to repair a 'minor' damage as seemingly regarded by them. Yet it prevents use of my vehicle the only 'tool' which provides us a living. Nearing retirement we cannot afford a replacement which I believe Outsurance should have loaned us by the inconvenience caused by their poor service...
Complaint comments Comments Complaint country South Africa Complaint category Auto Insurance & Loan

OUTSURANCE - No emergency service

Posted: 2011-03-21 by    Auto claimer
Complaint Rating:  100 % with 1 votes
Finding my vehicle broken into with its ignition and steering lock damaged, calling the insurance company's emergency no gave a feedback with their not operating outside working hours....
Complaint comments Comments Complaint country South Africa Complaint category Towing

OUTSURANCE - Outsurance supply goods of inferior quality

Posted: 2011-02-21 by    Stempler
Complaint Rating:  0 % with 0 votes
We dealt with Outsurance religiously paying our premiums, claim-free, over the past 10+ years until Dec 2007, it was our parents 50th wedding anniversary and our home was burgled and ransacked!

We called Outsurance who took about 2-3 weeks to resolve the claim after the incident and when they eventually replaced (some) of the stolen goods, it was of INFERIOR quality!!! Our TV set was replaced 3 (THREE) times and our X-box was replaced once by a supplier called Photo star!
A week ago, we submitted a claim for our household laptop that was still under guarantee, which had just...
Complaint comments Comments Complaint country United States Complaint category Products & Services

OUTSURANCE - Outsurance Roadside Assistance is misleading

Posted: 2011-02-07 by    Fidd
Complaint Rating:  0 % with 0 votes
On the 20th March 2010 my car broke down. I phoned Outsurance Roadside Assistance for help and was very impressed with the service I received. However as it was a Saturday and a long weekend I was told my car would be towed to my house as all the dealers would be closed. I then had to contact roadside assistance again on the 23 March to have my car towed to the dealer for repair. So my car was towed twice, yet for the same incident. I know they advertise two tows per year per vehicle, but I assumed they would surely mean two different instances. I have been informed by Outsurance that my roadside...
Complaint comments Comments Complaint country United States Complaint category Health & Beauty

OUTSURANCE - Incomplete claim & no feedback since Nov 2009

Posted: 2011-02-03 by    Metlic
Complaint Rating:  100 % with 1 votes
Last year in November our geyser burst & resulted in damage to the bathroom cabinet, wooden flooring & ceiling. The plumber replaced the geyser but in the process kicked 3 tiles off the wall, removed & took the wooden ceiling boards, the old geyser is still in the roof & he put the overflow pipe straight onto our balcony, outside our bedroom. We were told the wooden flooring they would only patch but couldn't find the matching wood. The tiles they said they would replace but couldn't find the same tiles & wouldnt replace all the tiles. They took the wooden cabinet to fix it. It was returned...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

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