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Netgear Complaints & Reviews

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Netgear - Florida, Lake Worth - scam technical support

Posted: 2015-07-03 by    MrMikeH
Complaint Rating:  0 % with 0 votes
Purchased a Netgear wall mount range extender and did not get the "boost" I was expecting.
I called tech support and the tech asked to link to my laptop and I agreed to let him. The tech ran "msconfig" and said I had services stopped by a virus. He then ran a couple of IPCONFIG cmds and stated that I had over 400 Trojan viruses and that he would need about 45 minutes to get rid of them and that I would be charged. I declined to pay any money for what could not be true as I am diligent in scanning for viruses, rootkits, malware/adware and have a great deal of experience with virus removal....

Netgear - Unecessary charged

Posted: 2014-08-14 by    Tinta
Complaint Rating:  100 % with 1 votes
My son and I just got off the phone with Netgear customer service. What a joke. The tech demanded that we part away with $129 for a year of technical service of $199 for two years. I was appalled and asked the tech what criteria he was using to charge me this astronomical amount. He stated that the IP address was not working. I told him to repeat what he told me so that I could explain to my lawyer about their scam. He insisted that whatever we did, buy a new router, new computer, etc... this would not work. What a joke! I asked him if he could justify his demand of my handing him over my hard earned...

Netgear - Maine - help

Posted: 2012-06-12 by    Maryann3
Complaint Rating:  0 % with 0 votes
Absolutely the worst experience I have had ever trying to get someone to help me with the installation of a router. Directions are confusing and when installed as directed on their CD, it just throws off my internet connection. I have been at four different avenues of help with this company. One person could barly speak English, the other had an accent that I simply coulod not understand what he was saying. I am returning the product to the store where I purchased it two days ago. The web site written help is so awfu it is indescribable. I have spent about two hours on this--wasted time absolutely....

Netgear - Customer Service Call Hangup

Posted: 2011-05-16 by    Johnson555888
Complaint Rating:  100 % with 1 votes
Case #: 15599538

Dear Netgear,

The second person that "helped" me on my netgear router was terrible. The person was clearly not knowledgeable, and the person laughs at a customer's question because they were "confused". And keep repeating the same information over and over, then hung up on me....

Netgear - Customer Service

Posted: 2011-03-10 by    Mad in PGH
Complaint Rating:  100 % with 3 votes
We had a netgear wireless router for several years and it worked great. Then we started having problems getting bounced off. Son called for techical support. We were told that our warranty wore off, and after getting the model number, the advocate said that he knew what the problem was- we needed an upgrade. For $69 we would get the upgrade to fix the problem and 7 months of technical support. We went for it. 5 minutes later, the advocate tried the upgrade fix and it didn't work. We had no choice but to buy a new router (not a netgear for sure!) We requested a refund for the $69 b/c the advocate...

Netgear - pathetic product, pathetic support

Posted:    stevem54
Complaint Rating:  100 % with 1 votes
Received a Netgear router to replace my (working) LinkSys router - from Dell, to try to determine why my new Dell, when started up, drops my other 5 computers off my wireless network. Prior to testing with the new Dell, I configured all my other computers on the wireless network, to make sure everything worked. One of my Macs, and older one, doesn't work with the Netgear router, with WPA enabled, although it does just fine with the LinkSys router.
I had to call Netgear "support" 4 times in all, each time going through the same newbie questions - who's your ISP, who made the cable...

Netgear - Refuse to stand behind product

Posted:    Lonewolf
Complaint Rating:  100 % with 1 votes
I bought a netgear WGR614 about 9 months ago it worked great for awhile then started lagging real bad online i called but they wanted $30 more dollars to take care of the issue for that price i could buy another...i would suggest to any 1 to buy some different router unless you want to pay them to stand behind their product...for now i can only use 1 pc a a time and kids go with out until i find a product that the supplier will stand behind...i am tired of company putting out a product that they will not stand behind because they know it is worthless....

Netgear - Netgear

Posted:    1consumer2
Complaint Rating:  0 % with 0 votes
Truely terrible non-responsive customer service - don't waste your time - buy another brand.

I spent, just today, 7 hours I'll never get back, trying their (NETGEAR) suggestions including calling the other company who's equipment had to work w/NETGEARs router, and that company's tests stating NETGEAR actions hadn't gone through and having to call NETGEAR back ea time - always, it being insisted we start again at the very beginning and repeat everything already tried - again. When I asked for a NETGEAR supervisor some 6+ hours into this, I was told there were...

Netgear - Florida - Terrible customer service

Posted:    Val LaHart
Complaint Rating:  0 % with 0 votes
I purchased a Netgear RangeMax Wireless-N-Router, model #WNR834B from WalMart April, '09. I also purchased 1 yr. replacement plan. In May, '10, the wireless stopped working properly. I called and emailed and called and FINALLY 10 days later received a call back. The tech told me that he had no idea what the 1 yr. replacement plan meant, it must be a WalMart thing. (I took it back to WalMart who told me it was a Netgear thing) If I had contacted them before the 1 yr warranty ran out, they would have dealt with it but the replacement plan was not THEIRS, This particular Netgear product is...

Netgear - Techs were poorly trained on the product and how it works

Posted:    Runaaw
Complaint Rating:  0 % with 0 votes
Bought an Air Card USb G-Router from Best Buy. PAckage contained a disc to upgrade drivers for Verizon's new UM175 Air Card. Disc did not work. Customer service was a night mare. Talked to India, I think. Strong accents and could not understand each other. Techs were also poorly trained on the product and how it works. DONT BUY NETGEAR !!!

BUY CRADLEPOINT. IT worked without a hhitch....

Netgear - fraud?

Posted:    Netgear router
Complaint Rating:  100 % with 5 votes
Bought Netgear router about 1 year ago. My internet service was suddenly not available. Called Netgear and was told to call Gearhead with problem. Gearhead very rudely informed me that there was a fee of $99 to continue service and warranty had expired. This is the first time I had heard of service fees for this product. He insisted on a credit card number at that time. I said that I wanted to discuss with my husband first. He informed me that if I called back there would be a $39.99 fee for them just to talk to me! I bought a new router--obviously a different brand, and now have even faster internet....

Netgear - dropped connections

Posted:    Now Grey
Complaint Rating:  0 % with 0 votes
On 10-16-09 I purchased NetGear WG 111 Wireless-G USB 2.0 adapter ... from the get-go it would not maintain connections to the net. Several hair-pulling technical support calls and downloads later given by speech impaired idiots ... the problems was not resolved. I went thru months of their garbage. Every time you call ... give case # ... they say a new download will resolve. .. of coarse .. it doesn't. Today 2-20-2010) ... was told the product is now not under warranty ... I just blew-up. Told them this has been an ongoing from day 1 .. asked what they were going to do ... got the same old...

Netgear - California - No repair for the units outside of the country

Posted:    Erdinc Kaya
Complaint Rating:  0 % with 0 votes
I bought a wireless modem from Netgear as a gift for my brother, who lives outside the country. I bring it to him at my first visit, and it was simply not working out of the box. Requested help from local Netgear support partner, and they tell that they are not authorized to repair a unit that is bought outside the country. I contacted Netgear support, and they simply don't understand what I wanted, no matter how many times I tried to explain that I am not asking for a replacement or refund, but a repair. They simply seem to have a policy preventing a unit that cannot be even repaired out of...

Netgear - Router DG834N

Posted:    Alan Cox
Complaint Rating:  0 % with 0 votes
This is my letter to their Chief Executive:

Dear Sir

Formal Complaint in Respect of Netgear DG 834N and the Complaint Handling Procedure

I am writing to formally complain about the quality and reliability of the above equipment and how the complaint was handled by Amel your Customer Service Manager for the EMEA Region of your company.

I purchased this equipment in January 2007 from a Computer Fair in Birmingham and some 4 months later I started to have problems with it inasmuch that it would not restart if the power was interrupted. In...

Netgear - Terrible customer support

Posted:    a snyder
Complaint Rating:  93 % with 15 votes
This company customer support is terrible!! I sent over 2 hours on the phone with them and they told me to goto email support. It took a week to get a response via email and none of the links they gave me to fix the problem worked. I called again and told them they had a problem on their end of customer support. They said they could only help me if i purchased support - even after saying my problem could be fixed for free via email. And they hung up on me!!!...

Netgear - No customer service

Posted:    Valerie
Complaint Rating:  100 % with 1 votes
After spending roughly 2 hours on the phone with Netgear's so-called "IT Customer Support, " I have come to a very negative conclusion. What is the point of having Customer Support/Service if every person there doesn't understand what you are saying and mutters comments in their language while you are trying to get help?

We purchased a router from them two years ago and it is an expensive piece of crap. They also offer no technical support for their faulty products. After wasting my time I was informed to purchase another (expensive) crappy router that they manufacture....

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