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NET 10 Complaints & Reviews

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NET 10 - They Suck

Posted: 2014-02-14 by    chloenapi
Complaint Rating:  0 % with 0 votes
Run Run do not get Net 10 I just lost my phone # that I have had for 15 years they deactivated my phone without my request and now it is going to take an act of god to get it back. Horrible, horrible customer service and you cannot even understand them as they are not from the US....
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

NET 10 - New York - Customer Service the Worst

Posted: 2013-07-17 by    AXE1
Complaint Rating:  100 % with 1 votes
Do not, I repeat, do not use Net10!On July 4th, 2013.

I transferred my parents Phones from Verizon to Net10. I ordered the phones spent $60 bucks for basic phones and service for a month. It took 6 hours of runaround on the phone and 3 days to get the phones activated. So as of Sunday, July 7th, 11:00PM both phones were working.

By Monday morning, one phone, "has been deactivated at the subscribers request"! Another 13 hours on the phone, 8 days later, and still no luck! This company is the worst I have ever dealt with EVER. Customer service reps who know...
Complaint comments Comments Complaint country United States, New York Complaint category Mobile/Cellular Service Providers

NET 10 - LG 800

Posted: 2013-05-07 by    TheRapist_00
Complaint Rating:  0 % with 0 votes
I just bough an LG 800 phone this week. I dont have problems making calls, receiving calls and gettings sms. I just havent figured out yet whats wrong with the browser. I cant go into youtube. I called the customer service hotline and was able to talk to a representative after 15-20 on hold. They cant seem to figured out whats wrong with the phone. They told me that they refresh my phone's connection or whatsover but still no good. I then suggested that it might the the factory programming of this phone and i want it to be replace if possible. They REFUSED!!!.it got me mad since this is a brandnew...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

NET 10 - Worst phone company ever!

Posted: 2013-03-14 by    Ashleydawn23
Complaint Rating:  0 % with 0 votes
I absouletly hate this company! They ain't any cheaper than at&t an at&t has them beat by a lot! Id never tell anyone to join this phone company, the customer service is awful, I lost my multimedia msgn aftr I got wit them an they are the worst about just shuttin phones off at the least expected times, when you don't even got the choice to go to the store, an then they take ur number away instantly, an don't evn try to make things better. I had to call 5 times last time I needed a problem fixed, still cnt get pic messages, an they are the worst about answerin the phone, the first...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

NET 10 - Texas - Horrible customer ser vice

Posted: 2013-03-05 by    Net10victim
Complaint Rating:  0 % with 0 votes
Went less than 24 hours before adding minutes. When I go to be reactivated, they say my number is not available. Aftter staying on hold forever, they finally tell me my number IS available but they have to send my a new sim card to activate it. I wait three days for the new sim card. I buy minutes and then reactivate my phone. IT'S THE WRONG NUMBER!!~ I call them again and after being on hold and being transferred twice and on hold forever, they tell me they will have to send me ANOTHER SIM CARD. It's going to take another three days and I'm going to have to reactivate again. They...
Complaint comments Comments Complaint country United States, Texas Complaint category Mobile/Cellular Service Providers

NET 10 - Wisconsin, WAUSAUKEE 54177 - FALSE ADVERTISING

Posted: 2012-12-07 by    susan rich
Complaint Rating:  0 % with 0 votes
I PURCHASED A GALAXY PRECEDENT ANDROID PHONE, THAT WAS ADVERTISED ON THE NET 10 SITE AS AVAILABLE IN MY AREA ONLY TO FIND OUT THAT IT COULDN'T BE ACTIVATED. AFTER 2 HOURS OF TRYING TO FIND A SOLUTION INSTEAD OF ALLOWING ME TO GIVE THEM $10. TO UPGRADE TO A PHONE THEY COULD ACTIVATE TO IN MY AREA, THEY OFFERED ME A DOWNGRADED PHONE, TRANSFERRNG THE DIFFERENCE TO MINUTES, ONLY AFTER I WOULD WAIT UP TO 30 DAYS TO GET A RETURN ON THE ORIGINAL MONEY AND HAVING TO RETURN THE ORIGINAL PHONE TO GET THE NEW PHONE, WITH ALL THE SCAMMERS TODAY I COULD SEE THEY MAY NOT TRUST ME TO RETURN THE ORIGINAL,...
Complaint comments Comments Complaint country United States, Wisconsin, WAUSAUKEE 54177 Complaint category Mobile & Cell Phones

NET 10 - Florida - Sell phone in an area it isn't covered

Posted: 2012-09-29 by    Sencala
Complaint Rating:  0 % with 0 votes
Awhile back on my birthday I asked for an android. I'd used net 10 for the no contract and they were the first I pick up and had no problems with the simple phone I originally had. Well that all changed when I got my android. I went to switch my numbers and got a message that said the phone wasn't going to be activated unless I called and asked them to send me a sim card. Well I called and was informed that only phones with sim cards are covered in my area and my phone cant use a sim card. I even tried 10 minutes ago thinking maybe in the months in between tries they'd updated their...
Complaint comments Comments Complaint country United States, Florida Complaint category Mobile & Cell Phones

NET 10 - Florida, Miami - SERVICE/ SUPPORT

Posted: 2012-09-26 by    WANDA GAITHER
Complaint Rating:  100 % with 1 votes
I HAVE HAD NET 10 FOR CLOSE TO A YEAR AND HAVE HAD NOTHING BUT PROBLEMS. THE MOST RECENT STARTED 2 MONTHS AGO I CAN'T SEND OR RECEIVE PICTURE MESSAGES. AFTER HOURS AND HOURS ON THE PHONE LITERALLY, PURCHASING 2 NEW PHONES AND THE PROBLEM STILL ISN'T RESOLVED. I WENT TO NORTHERN CA FOR MY DAUGHTERS WEDDING AND MY ANDROID LG 45 WOULD NOT WORK THERE AT ALL. I WAS TOLD BY NET 10 THAT MY ANDROID PHONE WAS NOT COVERED ON THOSE TOWERS BUT WOULD WORK ON A CHEAPER PHONE THAT WASN'T AN ANDROID...DIDN'T MAKE SENSE TO ME BUT WENT AND BOUGHT A CHEAPER PHONE ANYWAY $ 60.00 FOR PHONE PLUS $...
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Mobile & Cell Phones

NET 10 - communication and disrespect

Posted: 2012-06-13 by    cjenkins72
Complaint Rating:  0 % with 0 votes
These people tried to make me out to be a liar. They also were very disrespectful. I did give her a piece of my mind but not till I had had enough! They told me one thing but ended up doing the complete opposite when it comes down to it....
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

NET 10 - Oklahoma - failure to provide services

Posted: 2012-01-13 by    angry dude from tx.
Complaint Rating:  100 % with 1 votes
phone was defective ??? called net 1o support, was told they would send new phone wth old number but they had already given my old number to another customer the same day ???? can you believe that ??? was given the runaround for another 45 mins. the old i need to talk to my boss shit !!! after all that they said they would send another phone ?? have yet to see it ??? does anybody there speak english ??? could hardly understand them ??? to hell wth them, will never deal with again !!!...
Complaint comments Comments Complaint country United States, Oklahoma Complaint category Mobile & Cell Phones

NET 10 - I am upset that net 10 sends enormous amount of emails and text messages reminding me to buy minutes

Posted: 2012-01-10 by    Silmeter
Complaint Rating:  0 % with 0 votes
I am upset that net 10 sends enormous amount of emails and text messages reminding me to buy minutes. This is crazy. I am not stupid, I know when I need to buy minutes. Net 10 takes up a lot of time and space and minutes. I have made numerous requests that they stop this and my requests are ignored. I have tried calling several numbers to only get voice options, never a live person. I am ready to drop Net 10. I can no longer speak well of Net 10 and I have used Net 10 for 4 years....
Complaint comments Comments Complaint country United States Complaint category Products & Services

NET 10 - In the last hour I have received 3 emails and 4 texts to remind me to buy minutes

Posted: 2012-01-10 by    Glisole
Complaint Rating:  0 % with 0 votes
Net 10 phone minutes. In the last hour I have received 3 emails and 4 texts to remind me to buy minutes. This is after many many many requests asking Net 10 to stop this. I know when to buy minutes. I hate Net 10....
Complaint comments Comments Complaint country United States Complaint category Products & Services

NET 10 - Texas - MINUTES WERE NOT TRANSFERED TO NEW PHONE

Posted: 2011-12-18 by    lynnjmac
Complaint Rating:  0 % with 0 votes
ACYIVATED NEW PHONE TRIED TO TRANSFER MINUTES FROM OLD PHONE TO NEW ONE YOUR REPRESENTATIVE DID NOT DO IT I BOUGHT MORE MINUTES THEY DONT GO IN AFFECT UNTIL 12/28.I THINK I NEED TO CHANE CELL PHONE SERVICE CAUSE YOU PEOPLE DONT KNOW HOW TO DO YOUR JOB....
Complaint comments Comments Complaint country United States, Texas Complaint category Mobile/Cellular Service Providers

NET 10 - Washington, Evans - Takes Money, NO service!

Posted: 2011-11-15 by    sierrascot
Complaint Rating:  100 % with 1 votes
Ok, for the sake of being really pissed off, I'll make this short ... Net 10 has taken 27+ dollars from my account, for cell service, 750 minutes, that they will not put on my phone! They have talked to my wife for an hour saying they will fix it in 24-48 hours! It has been 72 hours, and we have NO Minutes on the phone! They say to call them ... its our only phone with no minutes, what are these Inians up too? How can we call with no minutes? Stay away from Net 10, they are deceivers and liars!...
Complaint comments Comments Complaint country United States, Washington, Evans Complaint category Mobile/Cellular Service Providers

NET 10 - California - Terrible customer service

Posted: 2011-08-31 by    liltreez
Complaint Rating:  100 % with 2 votes
I purchased a new Net10 phone for my daughter in law, as a gift. The purchase included FedEx delivery which FINALLY happened. Then she found out that the SIM card wasn't synched to the new phone?!?!?! Hello!!!??? Several phone calls and weeks later, a new SIM card arrived but there are STILL problems. I will never ever ever buy or recommend Net 10 products to anyone. I even sent an email to their corporate office and heard nothing!!!...
Complaint comments Comments Complaint country United States, California Complaint category Mobile & Cell Phones

NET 10 - terrible service

Posted: 2011-06-23 by    aggrivated customer
Complaint Rating:  100 % with 3 votes
Net 10 is a scam! i bought the new lg 800g at best buy, brought it home and transfered the service and number from my old net 10 phone to my new phone. i researched online before i did anything else, to see if there was a limit on the amount of minutes i could transfer, and found no mention anywhere of any limit on the # of minutes you can transfer.there were 1375 minutes and over 90 days left on my old phone.when i transfered to my new phone, i only had 1100 minutes and 120 days of service. i lost 275 minutes and just accepted that, thinking there were no more issues and that was an acceptable...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

NET 10 - Tennessee, Greeneville - rudeness of employees/greatness of Erica

Posted: 2011-04-03 by    mrboutin@yahoo.com
Complaint Rating:  100 % with 1 votes
I have gotten a new net 10 cell and ordered a new sims card. They said it would be here in a few days. I waited a month and called back, they didnt even send it. They then sent it overnight and FINALLY when I got it I called and was on the phone for three hours. In that three hours they hung up on me twice. When I finally got to a real conversation she said if I buy a card over the phone for twenty dollars it would activate it so she could give me the number for unlimited minutes for a month because of the time it took for the sims card to get here. So I bought it and asked her about the unlimited...
Complaint comments Comments Complaint country United States, Tennessee, Greeneville Complaint category Mobile/Cellular Service Providers

NET 10 - Oregon, Eugene - ripping off minutes

Posted: 2011-02-20 by    Race ace
Complaint Rating:  100 % with 6 votes
net 10 has a bad habit of ripping peoples minutes off.
They have the planets worst customer service.
I will never deal with this joke of a company again.
net 1o is a bunch of THIEVES!...
Complaint comments Comments Complaint country United States, Oregon, Eugene Complaint category Mobile/Cellular Service Providers

NET 10 - Horrible customer service

Posted: 2011-01-12 by    sapello1945
Complaint Rating:  0 % with 0 votes
I have attempted to transfer my telephone number to Net10. The transfer went ok, but when Itried to set up my voicemail as directed, I was unable. Now the nightmare starts: Called their "customer un-service", after being on hold for approximately 15 minutes (and paying for the time to boot) spoke to someone who I could not understand. Finally able to communicate my difficult with voicemail and they said it would be rectified within 24hrs, never happened. Called back again, same scenario, hold for 15 mins., spoke with someone whose grasp of the English language was terrible and was told...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

NET 10 - Customer Service terrible !

Posted: 2011-01-11 by    Sissy53402
Complaint Rating:  86 % with 7 votes
Made a complaint 3 different times...due to not receving or being able to send picture messages..but Net10 still deducting several minutes for each attempted try.Was on the phone 3 different times with customer service..who I could barely understand.They attempted to credit my account 20min when I had orginally lost over 100 minutes to do the problem.I am very unsatisfied with this service and how they will not give credit when credit is due.Will not use this company at all in the future !!!...
Complaint comments Comments Complaint country United States Complaint category Mobile & Cell Phones

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