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MagicJack Complaints & Reviews

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MagicJack - North Carolina, Sneads Ferry - MAGICJACK PRODUCT

Posted:    BJWHEWETT
Complaint Rating:  0 % with 0 votes
THERE IS NO WAY TO CANCEL THE 100% RISK FREE TRIAL.
THE COMPANY GIVES A RUN-AROUND WHEN WE CALL THE NUMBER...BUT NEVER IS THERE A CHANCE FOR CANCELLATION.
THE WRITTEN RULES ON THE PAMPHLET WE RECEIVED TO ORDER THIS SAYS WE MUST THAT A RECEIPT HAS TO BE RETURNED WITH THE MERCHANDISE. THIS PRODUCT WAS ORDERED OVER THE PHONE, SO WE CAN'T RETURN IT.
PLEASE ADVISE HOW WE CAN RETURN....
Complaint comments Comments Complaint country United States, North Carolina, Sneads Ferry Complaint category Other

MagicJack - Washington, Westport - refund

Posted:    Susan Shea
Complaint Rating:  100 % with 3 votes
I returned my magicJack product and found AGAIN that funds had been removed from my debit account. Isn't it fraud to keep both the product and the funds that were deducted? I now understand why this company cannot be reached by telephone. With their business practices they wouldn't be able to staff the phones to field all the dissatisfied consumers!!...
Complaint comments Comments Complaint country United States, Washington, Westport Complaint category Landline & Home Phone Providers

MagicJack - Don't use it

Posted:    Glen
Complaint Rating:  100 % with 1 votes
Just spent 3 hours on magicjack chat, did the same things three times trying to fix it with no results. Asked for a replacement, they refused. Asked for an address to write them and they cut off chat. I recommend not using magicjack....
Complaint comments Comments Complaint country United States Complaint category Products & Services

MagicJack - Support & billing

Posted:    Robert le Diable
Complaint Rating:  100 % with 4 votes
As many wrote before, support is non-existent. You can find a number in TX for billing questions, but it will ask you to leave a message ("they are soooooo busy").
The gimmick they pulled with me, was to in the middle of my one-year subscription, and below an e-mail they sent me re a technical matter, "confirm" an order f0r five year service (which I never placed) and immediately charged my credit card for the 69.95 price. Unfortunately I discovered this too late. Their technical site resp0nded by stating that they would pass the complaint on to "billing" but...
Complaint comments Comments Complaint country United States Complaint category Online Scams

MagicJack - California, Bellflower - Overpaymant

Posted:    Penn Ambray
Complaint Rating:  100 % with 2 votes
Sometime in the first week of June 2010 my magicjack subcription expired and i opted to renew it to 5 years as to get the $30.00 discount. Upon having on the process of renewing they asked me the credit informations to complete the transactions to get the magicjack work again. I made 6 times the process because they always demand the correct information regading the card of which i used to pay the discounted payment for the 5 years promotion of the company. However, to my surprised on the following day, my magicjack unit work again not knowing that they Overcharged me in my Card 5 times which means...
Complaint comments Comments Complaint country United States, California, Bellflower Complaint category Telecommunications

MagicJack - Wisconsin, Superior - broken speech while talking

Posted:    judy nordlund
Complaint Rating:  100 % with 2 votes
there is no clarity in the phone service. weather I call out or receive calls, the speech is all broken up and you have to keep asking the other party what or they have to keep asking you what you said. the magicjack company does not have a phone number to call and ask for help, so you have really no way to get in touch with them. I do hope someone will be of some help... thanks...
Complaint comments Comments Complaint country United States, Wisconsin, Superior Complaint category Landline & Home Phone Providers

MagicJack - MagicJack

Posted:    Benjoh
Complaint Rating:  0 % with 0 votes
I bought the device after hearing I can get a local number. Fooled! I not only didn't get a local number, but there is no way to get your voice mail off the phone. When I when to the site to obtain this information, the site says you can talk to a live operator. Fooled! There is no phone number to call. There isn't even an address for contact information. You are given a site address, then you are taken to all possible technical questions. None to which have anything to do with getting your voicemail from the phone. The phone pad comes up on your computer every time the phone rings, which...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

MagicJack - Product not received and charged $103.91 on my Visa - April 29

Posted:    Ivan Lloyd
Complaint Rating:  100 % with 1 votes
I ordered a free 30 day trial of magicjack on the internet March 30/2010 On March 31, $4.13 (the price from the internet).was taken from my Visa account No magic jack was ever received After 3 weeks, I called and asked that my account be cancelled.
On April 29 an additional $103.91 was taken from my Visa account..
I want it put back in because i had no product to try. I have read their customer complaints, most of which portray Magic Jack as a scam Some American customerswere satisfied with it
My email address is illoyd@yaknet.ca
My phone # is (705( 719-6961
please...
Complaint comments Comments Complaint country Canada Complaint category Computers & Accessories

MagicJack - New York - lousy service/no service

Posted:    ravenlark209
Complaint Rating:  100 % with 3 votes
Bought magicjack after reviewing info on their web site for quite a while. To be fair, we got it mainly because my son overseas with the army in Italy had it and it was terrific, worked great. We got it and my husband installed it. During the installation he was convinced to sign up immediately for 5 yrs of service. It was a good buy on the surface.
At no time and no where on their site or literature did it state that you cant use it with a sattelite internet connection. My husband told them our provider was hughesnet and it is a sattelite internet provider. Instead of the 30 days free they...
Complaint comments Comments Complaint country United States, New York Complaint category Mobile & Cell Phones

MagicJack - got stuck with 205 area code

Posted:    pfkellogg
Complaint Rating:  100 % with 1 votes
I tried out a magicjack but when i tried to register it online with my 707 are code, I got a message from their server: "server failed... try later" . But it did in fact register me but gave me area code of 205 instead of the one i requested 707. i spent 3 hours with their tech support but they will not let me change the area code to the correct one without paying $4.95. I did not do anything wrong and refused. i returned the unit.
Has anyone else had a similar experience. If so, please contact me: pfkelloggAThotmailDOTcom with your story.
This is the USA. Justice will prevail....
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

MagicJack - MagicJack is not good phone service

Posted:    Kelbish
Complaint Rating:  0 % with 0 votes
MagicJack is not good phone service. Don't be fooled into changing your phone number. I did and now I often can't receive or make calls.

I've spent hours with tech service. They have tried everything. (I have a new computer and everything is right with it.) After hours with MagicJack's chat customer service (the only one they offer) there's no longer a robot-like sound repeating my every word. Now it just cuts off calls or I can hear the other person say, "Hello? Hello?" and they can't hear me at all. It is the most unreliable, frustrating phone...
Complaint comments Comments Complaint country United States Complaint category Software & Games

MagicJack - This product is one piece of junk

Posted:    Gazmas
Complaint Rating:  75 % with 4 votes
I purchased Magicjack approx. 4 months ago.Have had nothing but problem. Sometimes works most times NOT. Voices cut in and out or person can'there me on other end. This product is one piece of JUNK!...
Complaint comments Comments Complaint country United States Complaint category Software & Games

MagicJack - Connecticut, Torrington - it doesn't work and they want me to pay to get another one

Posted:    Edandsadie
Complaint Rating:  0 % with 0 votes
since day one i haven't been able to get it too work, my phone won't ring and i missed a lot of phone calls, service was allways cut off.
on line help wanted me to replace it, but i won't have to pay for it.
it has cost me more to use magicjack than paying for long distance calls from my phone company. THEY KNOW HOW TO RIP YOU OFF AND GET AWAY WITH IT AS WELL.....
Complaint comments Comments Complaint country United States, Connecticut, Torrington Complaint category Consumer Electronics

MagicJack - re: renewal of access to service for 1 yr.

Posted:    gemstyx
Complaint Rating:  100 % with 5 votes
I purchased a MagicJack May, 09, for the life of me it's impossible to get through to MagicJack to renew for another
year.I contacted them MJ via the internet and was told my account was being reviewed.I asked them verbatim for
what, was told they couldn't divulge this information.This particular product has its' bugs and glitches, they abandon people that purchase their product.I would sure like to know what's going on w/ this company, MagicJack
in general....
Complaint comments Comments Complaint country United States Complaint category Products & Services

MagicJack - Illinois, Belleville - Warning: not recognized by my USB

Posted:    newlifemusic
Complaint Rating:  100 % with 1 votes
I bought my (two) MagicJack phone lines over two years ago. I used my MagicJack to replace my house phone and office phone. After two years of reasonable service, I purchased a third MagicJack as a gift for my mother, who lives in Austin, TX. I have to admit, I am not 100% satisfied. I have experienced several 'dropped' calls, as well as calls that echoed, and the phone simply cutting off on it's on at times.
Just today (03-22-2010) I spent several hours on the internet with three different online helpers-and even after giving the third helper control of my computer, they could...
Complaint comments Comments Complaint country United States, Illinois, Belleville Complaint category Consumer Electronics

MagicJack - will not install on new computer

Posted:    homer bolden
Complaint Rating:  0 % with 2 votes
i bought a magicjack it worked great on my old computer but i bought one(gateway) now it will not loadup, i like!! no loved it when it worked. can you tell me what maybe problem.(ps) looking forward to using my phone.my phone#for magicjack is(313)355-8057 &my cell phone#is(313)457-3286 hope you can help would hate to terminate my service...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

MagicJack - Connecting

Posted:    Don12345
Complaint Rating:  100 % with 2 votes
What a POS this gizmo turned out to be. Ive had MJ for about 7 months. The MJ worked fine for the first month or two and then it was all down hill. Some areas I call won;t connect or if they do connect the other person breaks up to the point where the call is useless.<br />
<br />
Check this out! This is part of a PM with a rep, the second rep after 45 minutes with the first and the fouth conversation in two weeks. <br />
<br />
<br />
This what Jose wanted me to do after many other changes to my PC..I tried calling to no avail and...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

MagicJack - Québec, Montreal - Service?

Posted:    notsatisfiedinmontreal
Complaint Rating:  100 % with 1 votes
It works fine for me, with 2 MAJOR exceptions...

#1 - "all lines are currently busy" ... this means you cant call out, and nobody can reach you (not even your voicemail) if you are trying to call during peak hours.

#2 - No customer service? When I click the link for Live Chat on their site it redirects me to their FAQ page... ? No telephone number to reach them and no address either...

Besides that, the service is pretty good. I guess you get what you pay for in this world......
Complaint comments Comments Complaint country Canada, Québec, Montreal Complaint category Landline & Home Phone Providers

MagicJack - Arizona - Bad product, Incoming calls

Posted:    Will101
Complaint Rating:  0 % with 0 votes
Well i saw on this blog that some people believe we are just irrate people who dont like magicjack. But i have to say i tried to give magicjack the benefit of the doubt. I bought it over 5 months ago and continue to have problems receving calls. If you are on the computer when someone tries to call, then the mj screen takes about 30 seconds to come up, while the phone rings non stop without stopping. About the time it start ringing intermittently, the mj has already sent them to voicemail and i have to call them back. This continue to occur all the time . I have tried go online for help and the...
Complaint comments Comments Complaint country United States, Arizona Complaint category Computers & Accessories

MagicJack - California, Port Hueneme - first unit worked a lil/2nd YES butbilling is out of control

Posted:    Warren Stafford
Complaint Rating:  100 % with 1 votes
First unit a bought way last year (2-4-1 price) second unit went to my son.
first unit was NEVER working correctly after about two months. It's
phone number was a/c 805-876-337o. It has not preformed at all for mo.s
I am not a complainer so I realized I may have had just a bad unit. I still
needed the system because my phone is just for senior citizens that need
a phone for medical reasons and they charge me less than ten dollars a mo.
The only way I can talk to outsiders (out of my immediate primary area
on the phone) is to use other peoples...
Complaint comments Comments Complaint country United States, California, Port Hueneme Complaint category Telecommunications

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