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MagicJack Complaints & Reviews

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MagicJack - Product not received and charged $103.91 on my Visa - April 29

Posted:    Ivan Lloyd
Complaint Rating:  100 % with 1 votes
I ordered a free 30 day trial of magicjack on the internet March 30/2010 On March 31, $4.13 (the price from the internet).was taken from my Visa account No magic jack was ever received After 3 weeks, I called and asked that my account be cancelled.
On April 29 an additional $103.91 was taken from my Visa account..
I want it put back in because i had no product to try. I have read their customer complaints, most of which portray Magic Jack as a scam Some American customerswere satisfied with it
My email address is illoyd@yaknet.ca
My phone # is (705( 719-6961
please...
Complaint comments Comments Complaint country Canada Complaint category Computers & Accessories

MagicJack - New York - lousy service/no service

Posted:    ravenlark209
Complaint Rating:  100 % with 3 votes
Bought magicjack after reviewing info on their web site for quite a while. To be fair, we got it mainly because my son overseas with the army in Italy had it and it was terrific, worked great. We got it and my husband installed it. During the installation he was convinced to sign up immediately for 5 yrs of service. It was a good buy on the surface.
At no time and no where on their site or literature did it state that you cant use it with a sattelite internet connection. My husband told them our provider was hughesnet and it is a sattelite internet provider. Instead of the 30 days free they...
Complaint comments Comments Complaint country United States, New York Complaint category Mobile & Cell Phones

MagicJack - got stuck with 205 area code

Posted:    pfkellogg
Complaint Rating:  100 % with 1 votes
I tried out a magicjack but when i tried to register it online with my 707 are code, I got a message from their server: "server failed... try later" . But it did in fact register me but gave me area code of 205 instead of the one i requested 707. i spent 3 hours with their tech support but they will not let me change the area code to the correct one without paying $4.95. I did not do anything wrong and refused. i returned the unit.
Has anyone else had a similar experience. If so, please contact me: pfkelloggAThotmailDOTcom with your story.
This is the USA. Justice will prevail....
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

MagicJack - MagicJack is not good phone service

Posted:    Kelbish
Complaint Rating:  0 % with 0 votes
MagicJack is not good phone service. Don't be fooled into changing your phone number. I did and now I often can't receive or make calls.

I've spent hours with tech service. They have tried everything. (I have a new computer and everything is right with it.) After hours with MagicJack's chat customer service (the only one they offer) there's no longer a robot-like sound repeating my every word. Now it just cuts off calls or I can hear the other person say, "Hello? Hello?" and they can't hear me at all. It is the most unreliable, frustrating phone...
Complaint comments Comments Complaint country United States Complaint category Software & Games

MagicJack - Connecticut, Torrington - it doesn't work and they want me to pay to get another one

Posted:    Edandsadie
Complaint Rating:  0 % with 0 votes
since day one i haven't been able to get it too work, my phone won't ring and i missed a lot of phone calls, service was allways cut off.
on line help wanted me to replace it, but i won't have to pay for it.
it has cost me more to use magicjack than paying for long distance calls from my phone company. THEY KNOW HOW TO RIP YOU OFF AND GET AWAY WITH IT AS WELL.....
Complaint comments Comments Complaint country United States, Connecticut, Torrington Complaint category Consumer Electronics

MagicJack - re: renewal of access to service for 1 yr.

Posted:    gemstyx
Complaint Rating:  100 % with 5 votes
I purchased a MagicJack May, 09, for the life of me it's impossible to get through to MagicJack to renew for another
year.I contacted them MJ via the internet and was told my account was being reviewed.I asked them verbatim for
what, was told they couldn't divulge this information.This particular product has its' bugs and glitches, they abandon people that purchase their product.I would sure like to know what's going on w/ this company, MagicJack
in general....
Complaint comments Comments Complaint country United States Complaint category Products & Services

MagicJack - Illinois, Belleville - Warning: not recognized by my USB

Posted:    newlifemusic
Complaint Rating:  100 % with 1 votes
I bought my (two) MagicJack phone lines over two years ago. I used my MagicJack to replace my house phone and office phone. After two years of reasonable service, I purchased a third MagicJack as a gift for my mother, who lives in Austin, TX. I have to admit, I am not 100% satisfied. I have experienced several 'dropped' calls, as well as calls that echoed, and the phone simply cutting off on it's on at times.
Just today (03-22-2010) I spent several hours on the internet with three different online helpers-and even after giving the third helper control of my computer, they could...
Complaint comments Comments Complaint country United States, Illinois, Belleville Complaint category Consumer Electronics

MagicJack - will not install on new computer

Posted:    homer bolden
Complaint Rating:  0 % with 2 votes
i bought a magicjack it worked great on my old computer but i bought one(gateway) now it will not loadup, i like!! no loved it when it worked. can you tell me what maybe problem.(ps) looking forward to using my phone.my phone#for magicjack is(313)355-8057 &my cell phone#is(313)457-3286 hope you can help would hate to terminate my service...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

MagicJack - Connecting

Posted:    Don12345
Complaint Rating:  100 % with 2 votes
What a POS this gizmo turned out to be. Ive had MJ for about 7 months. The MJ worked fine for the first month or two and then it was all down hill. Some areas I call won;t connect or if they do connect the other person breaks up to the point where the call is useless.<br />
<br />
Check this out! This is part of a PM with a rep, the second rep after 45 minutes with the first and the fouth conversation in two weeks. <br />
<br />
<br />
This what Jose wanted me to do after many other changes to my PC..I tried calling to no avail and...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

MagicJack - Québec, Montreal - Service?

Posted:    notsatisfiedinmontreal
Complaint Rating:  100 % with 1 votes
It works fine for me, with 2 MAJOR exceptions...

#1 - "all lines are currently busy" ... this means you cant call out, and nobody can reach you (not even your voicemail) if you are trying to call during peak hours.

#2 - No customer service? When I click the link for Live Chat on their site it redirects me to their FAQ page... ? No telephone number to reach them and no address either...

Besides that, the service is pretty good. I guess you get what you pay for in this world......
Complaint comments Comments Complaint country Canada, Québec, Montreal Complaint category Landline & Home Phone Providers

MagicJack - Arizona - Bad product, Incoming calls

Posted:    Will101
Complaint Rating:  0 % with 0 votes
Well i saw on this blog that some people believe we are just irrate people who dont like magicjack. But i have to say i tried to give magicjack the benefit of the doubt. I bought it over 5 months ago and continue to have problems receving calls. If you are on the computer when someone tries to call, then the mj screen takes about 30 seconds to come up, while the phone rings non stop without stopping. About the time it start ringing intermittently, the mj has already sent them to voicemail and i have to call them back. This continue to occur all the time . I have tried go online for help and the...
Complaint comments Comments Complaint country United States, Arizona Complaint category Computers & Accessories

MagicJack - California, Port Hueneme - first unit worked a lil/2nd YES butbilling is out of control

Posted:    Warren Stafford
Complaint Rating:  100 % with 1 votes
First unit a bought way last year (2-4-1 price) second unit went to my son.
first unit was NEVER working correctly after about two months. It's
phone number was a/c 805-876-337o. It has not preformed at all for mo.s
I am not a complainer so I realized I may have had just a bad unit. I still
needed the system because my phone is just for senior citizens that need
a phone for medical reasons and they charge me less than ten dollars a mo.
The only way I can talk to outsiders (out of my immediate primary area
on the phone) is to use other peoples...
Complaint comments Comments Complaint country United States, California, Port Hueneme Complaint category Telecommunications

MagicJack - Illinois, Waukegan - Extra charge

Posted:    Mariog37
Complaint Rating:  100 % with 2 votes
Well let me tell you! that when I order this MagicJack, I only order One and got charge the normal amount $46.90, later on the same week I got charge again $39.95 (I say why?) I try calling and I was on hold for 56 minutes with the same recording OVER and OVER again. I say to my self!! Let me try the Web site and see how this is handle...Ho boy what did I got my self in to!!! trying to Chat with customer Service Man that first of all it took forever the customer Service to reply, on top of that they Keep asking me the same question over and Over again ( what is you order #? did you received the...
Complaint comments Comments Complaint country United States, Illinois, Waukegan Complaint category Landline & Home Phone Providers

MagicJack - Poor customer service and tech support

Posted:    networkr00
Complaint Rating:  0 % with 1 votes
Don't ever get MAGICJACK voip phone service. They took my 5 year subscription fees, then couldn't fix a problem 1 year into the 5 year service, and would not refund the remaining four years after over 45 hours spent online with numerous chat sessions in an attempt to solve the problem. At less than two dollars an hour, getting the lousy $65 back just wasn't worth my time anymore. Mine will go in the trash....
Complaint comments Comments Complaint country United States Complaint category Telecommunications

MagicJack - No local call Incoming

Posted:    Thomas Medford
Complaint Rating:  100 % with 1 votes
I recently purchased Magic Jack.
I really think it's a wonderful product.
Although it's a great product I had to chose the closest city to me and it's Morgantown, WV.
Well needless to say I live in Oak Hill, WV, 95 miles away.
And even my closest neighbors have to dial long distance to call me.
Why isn't there a place in Beckley, Charleston or somewhere closer that my own neighbors 1o miles away don't have to call long distance?
I can hook up a mic to my computer and d better than that!
Great service and a wonderful product...
Complaint comments Comments Complaint country United States Complaint category Landline & Home Phone Providers

MagicJack - Ohio, Youngstown - delivery/tracking problem

Posted:    shahid ahmed malik
Complaint Rating:  0 % with 0 votes
I ordered two Magicjacks through internet using my visa credit card from Pakistan with delivery to be made at my permanant residence at 1156 trails edge youngstown ohio 44425 having telephone number 330-759-9659. The transaction was made some 15 days ago. The order number was printed but somehow it did not print in the printable area of the page, therefore, it can only be located by my name as mentioned on my credit card 'shahid a. malik'. My email address is shahidahmedmalik@yahoo.com and samagora@yahoo.com. I have also not received any email from Magicjack. The website does not have...
Complaint comments Comments Complaint country United States, Ohio, Youngstown Complaint category Telecommunications

MagicJack - Manitoba, Winnipeg - Magic Jack/ Blows

Posted:    Deucecharmer
Complaint Rating:  0 % with 0 votes
I used my magicjack for 4 months then i had an issue with my headset. Magicjack sent me another unit that was going to be billed if i did not return the original one. Anyways the problem was the headphones not the jack.

Returned it and received confirmation the other day that they received it.

Yesterday Jan.4/10 I plugged in my magic jack and it stated we have an up date for you, Wait till finished.

That was the operative word finished! It upgraded and after 3 hours in total with there csr's. They are certain my problem is that I use Nero for burning...
Complaint comments Comments Complaint country Canada, Manitoba, Winnipeg Complaint category Scam & Fake Checks

MagicJack - Ontario - Rip Off!!

Posted:    Holly2244
Complaint Rating:  0 % with 0 votes
magic jack is a horrible product!
I wouldnt suggest it to anyone.
Not only did I get this product online, only to find out that they didnt have canadian phone numbers, but when i contacted them through their support, they said that as soon as canadian phone number became available that I would be able to change my magic jack phone number to one of those numbers.
That was an absolute LIE!
not only will they not allow me to change my phone number now that they have canadian phone numbers, but they always refuse to give you a phone number so you can talk to someone instead...
Complaint comments Comments Complaint country Canada, Ontario Complaint category Other

MagicJack - Iowa - Big Scam

Posted:    gigabyte72w
Complaint Rating:  100 % with 4 votes
Magicjack seemed like an inexpensive way to save money on the phone bill, but instead, it has been one huge headache. The line is constantly making crackle noises and the other end cannot hear what you are saying. I called magicjack and they said my computer was too old for the product. My computer is 43 days new! The customer service rep was annoying and rude and insisted that the problem was at my end and not magicjacks'. After surfing the web and also talking to people who have also had magicjack, there should be a class lawsuit against them. I'm glad I'm a network administrator...
Complaint comments Comments Complaint country United States, Iowa Complaint category Telecommunications

MagicJack - Tennessee, Morristown - product failure with no response to my complaint

Posted:    donald218
Complaint Rating:  0 % with 0 votes
I purchased a magic jack phone apparatis and ever sense i got the thing it has failed 90% of the times i tryed to use it.I contacted the technical support and they put on some kids who know nothing about the thing, I want a new one because this one is bad, I informed them if they did not send me a new one i would sue them so now its been almost 3 months sense they said they would send me a new one, but as of this date 31st oct 2009 i don't have it.this is my adress 218 e. converse st. Morristown tn.37814 my name is Donald Eldridge i used a visa card to purchase this junk.my telephone cell no...
Complaint comments Comments Complaint country United States, Tennessee, Morristown Complaint category Consumer Electronics

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