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Liberty Tax Service Complaints & Reviews

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Liberty Tax Service - Massachusetts, Brockton - tax preparation

Posted: 2013-08-10 by    chanel taylor
Complaint Rating:  100 % with 1 votes
We went to this tax prep. Co. To have our 2011-2012 taxes prepared. We saw that we would be getting back quite a large sum of money. Much more then we expected. So we asked them to double check the figures due to our suspicion. They informed us that all was well. So we had them sent in. About 6 months later we received a letter from the IRS stating th a t we owed over $2000.000 for not reporting all of our income. We were livid to say the least! I'm on SS and they did no t report that fact. You see they don't usually tax a n SS payment, UNLESS you go ABOVE the amount within their guidelines,...
Complaint comments Comments Complaint country United States, Massachusetts, Brockton Complaint category Tax Services

Liberty Tax Service - Florida, Bradenton - bad service/bad customer service

Posted: 2013-03-29 by    carlbrad
Complaint Rating:  100 % with 3 votes
According to the paperwork I was given by Liberty Tax service “We guarantee our services 100% If you are not satisfied with our service, for any reason, we will refund your preparation fees.”
This is a lie.
Here is my story. I moved from New York to Florida in 2012. Being new to Florida I was unsure of the tax implications having lived in two states so I went to Liberty Tax, located at 5203 Cortez Road West, Bradenton Florida, 34210.
I should have suspected something when the preparer told me I knew the forms better than he did.
After several attempts to...
Complaint comments Comments Complaint country United States, Florida, Bradenton Complaint category Tax Services

Liberty Tax Service - Missouri, Saint Louis - OVER CHARGED/ERROR TAXES

Posted: 2013-03-28 by    nicole d hendon
Complaint Rating:  100 % with 3 votes
HAD TAXES FILLED AT THEIR OFFICE. WAS TO RECEIVE REFUND FOR
$3, 029 UPON RECEIVING MY REFUND -862. WAS TOLD THAT WAS FOR
PREPARATION. THEN FOUND OUT THROUGH ANOTHER TAX SERVICE
THAT MY TAXES HAD A COUPLE OF ERRORS. TRIED TO SEE IF I COULD GET
THEM TO CORRECT IT TO NO AVAIL. IF FEEL THAT THE PUBLIC SHOULD NOT
HAVE TO ENDURE THIS FALSE ADVERTISEMENT OF STANDING BEHIND THEIR
WORK....
Complaint comments Comments Complaint country United States, Missouri, Saint Louis Complaint category Tax Services

Liberty Tax Service - bad service

Posted: 2013-03-11 by    dont use liberty tax service in arkansas
Complaint Rating:  100 % with 3 votes
went to get my taxes done its a simple 1040 EZ they charged me 247.00 then a fee to have it direct depostied into my accout oh wich by the way didnt happen got a paper check instead then I didnt get a state refund because they took it for all there fees in addition to the satifaction garente, they stat its not true all they due nothing when your not sastified its a terrible place to get your taxes done I would not recommend them to anyone unless you want to pay fees ontop of fees and get a small refund when there done I could have dont my own taxes on IRS.gov for free which I didnt know about until...
Complaint comments Comments Complaint country United States Complaint category Tax Services

Liberty Tax Service - Arizona, Prescott Valley - won't honor guarantees

Posted: 2013-03-06 by    george kow
Complaint Rating:  0 % with 0 votes
They have written guarantees to refund preparation cost if not satisfied for any reason and will pay for any penalties and fees if they made an error . I received a court judgment awarding the money for both but Liberty tax refuses to pay....
Complaint comments Comments Complaint country United States, Arizona, Prescott Valley Complaint category Tax Services

Liberty Tax Service - Virginia, Virginia Beach - Unfair treatment of employees

Posted: 2013-02-27 by    Christine6045
Complaint Rating:  100 % with 1 votes
I have ongoing issues of harassment, violations of employee’s labors laws, discrimination, unfair treatment, and that I have been lied to and reverted to a new contract without my approval or knowledge, and without my consent or signature so it's hard to know where to start.

The above issues I believe may be legal and I understand this more involves the reduction of hours and an unjustified demotion. I stated unjustified because for a week I have been asking why and have received two different answers, and still no legitimate reason for the demotion.

I have...
Complaint comments Comments Complaint country United States, Virginia, Virginia Beach Complaint category Employers

Liberty Tax Service - Virginia, Virginia Beach - Illegal operations

Posted: 2013-02-23 by    Firsttimefiler
Complaint Rating:  0 % with 0 votes
Why is it that nobody ever answers the phone or promises to call me back for weeks and they never do at the Louisville Ky office at 502-267-4555? A preparer picked up my taxes, then brought me back $50 cash in a flash and I have no idea how much I was charged or how much I am getting back and nobody can tell me anything!!! I want my money for my refund, a copy of my taxes if they really even filed… it, I want an invoice, and I want any and all fees refunded to me NOW by overnight mail. There is no excuse for this. I should have known better. This is my first year ever filing and this is not...
Complaint comments Comments Complaint country United States, Virginia, Virginia Beach Complaint category Tax Services

Liberty Tax Service - Florida, Tampa - Unethical

Posted: 2013-02-12 by    znzmoneymaker
Complaint Rating:  100 % with 3 votes
I am just really upset that even these supposedly legitimate major tax offices are getting involved in some
very ugly business practices. We went to this office and we were told we could file, even though we knew
that we could not - (It was only Jan. 15) We were told that they were able to file it. What BS. But that's not
even the bad part. We inquired about the fee, we were told that it would be right around $1000. WHAT???
Well, at least they told us so that we could leave. But no, then the owner, Byron Johnson, practically cornered
us and told us that we...
Complaint comments Comments Complaint country United States, Florida, Tampa Complaint category Tax Services

Liberty Tax Service - Owes me wages & commissions

Posted: 2012-12-01 by    Krimade
Complaint Rating:  67 % with 3 votes
Ideal Accounting Solutions, Inc is a Liberty Tax Service franchise; Nelson E. Maldonado & Jesse Casanova Maldonado are the owners of 4 franchise locations in Miami-Dade County and the Ft. Myers area.

Despite signing an employment contract, they’ve ripped me off for nearly all of my training hours, some of the regular hours and 10% of my commission total at the end of tax season. Every pay period I was shorted 2 hours, and reported it repeatedly. This company owes me more than $500 since 2012 tax season and I intend to collect it.

All of my co-workers were also...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Liberty Tax Service - Colorado, Colorado Springs - Error when submitting State Tax

Posted: 2012-08-06 by    wendydandkdp
Complaint Rating:  100 % with 1 votes
I filed my taxes with the N. Academy office in Briargate, Owner Tami Westmeyer, and the software for State Filing was supposedly malfunctioning resulting in a letter from the State of Colorado sending me a delinquent notice. I contacted Liberty on 3 seperate occasions and they asked me to fax them the documents. I faxed them and they said they never received them. Then I faxed them a second time and I received a call from Robin who said they had many clients who received the same letter and they were working on the issue. I asked her if they had received the fax that I sent and she said yes and...
Complaint comments Comments Complaint country United States, Colorado, Colorado Springs Complaint category Tax Services

Liberty Tax Service - South Carolina, North Charleston - Tax Preparation Fees

Posted: 2012-04-25 by    Cameron Marley
Complaint Rating:  100 % with 5 votes
I contacted this office via phone for a tax preparation quote. Was told that a single person with no dependents and with one W-2 filing an itemized return would be approximately $149. My actual bill was $376. What a rip-off! I could have had it prepared by a CPA for $175. Lesson learned...never again....
Complaint comments Comments Complaint country United States, South Carolina, North Charleston Complaint category Tax Services

Liberty Tax Service - Virginia, Louisa - Refuse to itemize

Posted: 2012-04-01 by    smcjbc
Complaint Rating:  0 % with 0 votes
Mary the Franchise owner refused to list itemized deductions associated with moving expenses. She repeatedly informed us of how professional her business practices are and that she would not deduct moving expenses. Secondly, Mary refused to listen when specifically told her that we were not satisfied with her services. As she excused herself from our visit, she efiled our taxes without our permission and indicated that by law, she had to efile once our taxes were completed. It is estimated through a Certified Public Accountant, that Mary and her business cost our family over 1800 dollars by missing...
Complaint comments Comments Complaint country United States, Virginia, Louisa Complaint category Tax Services

Liberty Tax Service - Tennessee, Knoxville - Lied to repeatedly

Posted: 2012-03-13 by    smoker2day
Complaint Rating:  0 % with 0 votes
Went and made the mistake of having my taxes done by Libert tax service in Knoxville, Tennessee. My wife and I have to file an injured spouce allocation form 8739 due to a debt on my end. We both went in asking questions, and taking the neccesary precautions to make sure we: 1 wanted to know if we qualified for a RAL, and if so how long would the bank wait for our check to come to avoid Republic bank and it's collections department to need thier money back? Note: lie number 1. He states that being we are filing that form they would "understand the circumstances". I recieved my first...
Complaint comments Comments Complaint country United States, Tennessee, Knoxville Complaint category Tax Services

Liberty Tax Service - Washington, Vancouver - LOW income OVERCHARGE

Posted: 2012-02-06 by    Hanmon
Complaint Rating:  100 % with 1 votes
Well I went to my local liberty tax service to have my taxes done there for the first time and they charged me $362 dollars for a $887 dollar refund. For a simple individual 1040Ez, with one W-2, a 1099G, a EIC 8867 single no child, and a State .Which all took about less than 20min to do. I made less than $9000 last year which makes me a low income individual. So just before they were going to file my taxes E-file, The manager took a look at my return and admitted that the prep fees were high and willingly discounted my prep fees $50 dollars and continued and I was looking at receiving a $515 refund....
Complaint comments Comments Complaint country United States, Washington, Vancouver Complaint category Tax Services

Liberty Tax Service - Georgia, Ringgold - RIPOFF

Posted: 2012-01-31 by    pissedoffingeorgia
Complaint Rating:  100 % with 1 votes
We had our taxes done at this Liberty Tax Service in Ringgold, GA. We have had nothing but problems with Andy ( Manager ) and his staff since. We filed on the 17th of January, with the word of this establishment that our refund would be in 7-12 days. It has been 14 as of today. Every time we call, we are told a different story. One that came straight from Andy was " The IRS shut down for several days and did not process any refunds. It was on the news; didn't you see it?" I preformed a google search and NO SUCH THING HAPPENED!!! These people are a bunch of scam artists and I would...
Complaint comments Comments Complaint country United States, Georgia, Ringgold Complaint category Tax Services

Liberty Tax Service - Kansas, Bonner Springs - Over Charged

Posted: 2011-05-17 by    khill9044
Complaint Rating:  0 % with 1 votes
I admit I was fully in the wrong by not filing taxes for a few years, and it caught up with me. So I went to the local Liberty tax service to get my federal and state taxes done. I was told it would be 205.00 per year. I thought that was high but they could get them done quickly. Then after the first few years were done the gal doing my taxes and the owner Mike said that they were going to give me a discount (175.00 per yr ) because he knew what I was going threw, because he had been there himself. I was missing some W-2's for my state returns but had all the info for my federal. It took nearly...
Complaint comments Comments Complaint country United States, Kansas, Bonner Springs Complaint category Tax Services

Liberty Tax Service - Colorado, Denver - did not file taxes after claiming to have efiled

Posted: 2011-05-06 by    DHHeating CO
Complaint Rating:  100 % with 1 votes
After paying Liberty Tax service over $500 to do my 2009 taxes I found that my taxes had not been filed. After contacting them they pretty much blew it off and refuse to reimburse any of their fees. I recently filed the taxes myself....
Complaint comments Comments Complaint country United States, Colorado, Denver Complaint category Tax Services

Liberty Tax Service - Michigan, Ypsilanti - Tax Prepare

Posted: 2011-03-20 by    Anthony Reaves
Complaint Rating:  0 % with 0 votes
Liberty Tax Service prepared my taxes, and the preparer submitted the taxes with out having all the documents, which in turn made me have to submit a Amended Tax form, and to further make things worst they failed to admit to the mistake trying to blame me. They refused to refund my money forcing me to sue them. They charged $450.00 to prepare a 750 dollar tax return...
Complaint comments Comments Complaint country United States, Michigan, Ypsilanti Complaint category Tax Services

Liberty Tax Service - Pennsylvania, Harrisburg - charged more than quoted

Posted: 2011-02-17 by    Shawn W.
Complaint Rating:  100 % with 2 votes
I filed my taxes on January 21st. I chose the RAL. At the time I was told the fees would be around $360. High, but around what I normally paid at Jackson Hewitt. I received part of my refund the same day, as promised. However, I was told the rest would come in 8-15 days. It took a month! When it did come, it wasn't what I was expecting. Turns out they charged me $524 in fees!!! When I went into the office to not only pick up my copy of the tax return, but to complain, they said that the fees were $434 PLUS $90 fee for the bank. This was not what I was told at the time! I will NEVER go back....
Complaint comments Comments Complaint country United States, Pennsylvania, Harrisburg Complaint category Tax Services

Liberty Tax Service - Florida, Pensacola - payroll

Posted: 2011-02-16 by    Toni Seitz
Complaint Rating:  100 % with 2 votes
I worked for Liberty Tax in Pensacola on Mobile Hwy. I have had trouble getting my pay for hours worked. I was to get paid my first pay day on January 29, 2011. I was to get paid on a visa card, after requesting a check. After complaining, my pay was finally put on a visa card on January 31, 2011. I have moved to North Carolina and was to get paid again on Feb. 12, 2011, for hours worked. After calling the visa card on Feb. 15, 2011, I was informed my pay was not on my visa card AGAIN. I contacted my supervisor, Jeannie Thouvenin, and was informed she did not have the time to correct the "mistake"....
Complaint comments Comments Complaint country United States, Florida, Pensacola Complaint category Other

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