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Kmart Complaints & Reviews

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Kmart - New Jersey, Mantua - Return policy change

Posted: 2015-07-10 by    nonameno
Complaint Rating:  0 % with 0 votes
July 9th attempted return without receipt, tags still on product, was advised store policy recently changed and return cannot be made without receipt. I asked for store credit or exchange for size, and was again told the same thing, and that no exceptions are to be made. I asked what if the item had been a gift and I wanted to switch for size, and was again told a store policy changed and would not permit it, cannot do anything without the receipt. Advanced notice should be given to customers about policy change, and I received none. Unfair and unscrupulous business practices....

Kmart - Uncleanliness

Posted: 2015-04-26 by    Jenda sible
Complaint Rating:  0 % with 0 votes
I went to kmart to just look around a little bit and I had extra time but I asked an employee where the bathroom was and he rudely pointed me in the incorrect direction I might add that he told me I was disturbing his work ... But let me just say that as a sales associate your work is to help a costomer ... Anyway I tried to find another employee to ask and I come across large dust piles on the floor I was grossed out by this ... So when I finally reached another employee I asked where the bathroom was and I asked if they had a maintenance crew to clean the repulsive floors and she said no they...

Kmart - Arizona, Sierra Vista - Incorrect item shipped, customer service refusing to help

Posted: 2015-01-24 by    jwlamb
Complaint Rating:  0 % with 0 votes
I recently made a purchase on Kmart.com on January 4th for a TV wall mount. When I received the item on the 7th, it was the incorrect item. I called Kmart customer service and was told that the correct item would be shipped and the incorrect item would be picked up when the correct item is delivered. I was told that I would receive a confirmation email within 24-48 hrs. On the 13th, I had still had yet to receive the correct item OR the confirmation email. I called Kmart customer service again and was told that there was no record of me calling on the 7th and that I would have to pay to ship the...

Kmart - Virginia, Colonial Heights - NO refund on DEFECTIVE product

Posted: 2015-01-23 by    mark s. walker
Complaint Rating:  0 % with 0 votes
Bought 2 pair of Texas Steer boots on October 16, 2014. From Kmart in Colonial Heights, Va. 1 pr. NEVER worn. The other pair was worn LESS than 12 times. Boots come apart at seams. Kmart would not refund and DID OFFER to replace boots because it was past 90 days from purchase. It was 96 days. It was obvious that 1 pair had been worn, but the other still had the tags on them. It takes a SORRY company to treat customers that way. I WILL NOT PURCHASE ANYTHING THAT TEXAS STEER MAKES AND I WILL NEVER BUY A PRODUCT FROM KMART!!! SORRY COMPANY'S LIKE THESE NEED TO CLOSE THEIR DOORS AND GO OUT OF BUSINESS!!!...

Kmart - Virginia, Virgilina - Retail Store

Posted: 2015-01-07 by    Miss Hodges
Complaint Rating:  100 % with 1 votes
I was very shocked, when my 16 year old daughter came to me crying about the person she had spoken to on the phone earlier.My daughter said that her name was Camelia and she answered the phone at the Service Desk.My daughter and I come to Kmart to do shopping twice a week, we are two of the company loyal customers.After Camelia was rude to my 16 year old daughter today.My daughter, family, and friends will not be shopping at Kmart any more.Camelia needs to be fired, she was very rude and out of line, thats not a good look for the Service Desk.My 16 year old daughter filed a complaint as well, I...

Kmart - Service Desk

Posted: 2015-01-07 by    Miss Hodges
Complaint Rating:  100 % with 1 votes
I called the Customer Service Desk around 2:30pm, and a young lady answered the phone, she said that her name was Camelia.Camelia was very rude on the phone when I was speaking to her, and then she hung up the phone when I was still on the phone.Camelia need to learn some manners....

Kmart - Quality gone

Posted: 2014-06-25 by    rdonevans4
Complaint Rating:  0 % with 0 votes
I have been buying Texas Steer steel toe work boots from Kmart for over 10 years. I recently purchased my last pair online a Kmart website. I have done this before and as always was satisfied. The last time the boot material had changed. The leather, I think, is plastic. The laces lasted only one week. They don't even have the stamp of the steer on them any more. I'm very unsatisfied and now have to find another boot to use in my business. Why? It used to be a great boot for the price....

Kmart - lost layaway and parking lot

Posted: 2013-11-02 by    almost postal at kmart
Complaint Rating:  0 % with 0 votes
The Kmart associates were unable to locate my layaway i paid to get out. The associates were unable to locate there manager to resolve the issue flat out told me only option was to get my money back. Frustrated in the store over an hour and half disputing help with resolving the situation. The parking lot on this visit was awful i stepped on a soiled diaper getting out of my vehicle....

Kmart - Ohio, Grove City - Leaving personal bag/purse at register

Posted: 2013-10-01 by    RhyeBread
Complaint Rating:  100 % with 2 votes
Upon entering the store at about 8 pm, my partner and I were asked to turn over our side bags. The bags are just big enough to hold our iPads, and wallets, and perhaps car keys. The associate said we could have them back upon our exit of the store. When we asked the purpose she said it was a safety measure that "security" demand they instate. I asked the associate if all bags worn by both men and women of all ages were confiscated and she couldn't tell me. I then asked about diaper bags and if there were a size chart to determine if the bags were to be turned over. No answer was provided as...

Kmart - Wyoming, Casper - Pregnancy Discrimination/Hostile Work Environment

Posted: 2013-05-15 by    anon12345678910
Complaint Rating:  100 % with 1 votes
I have been discriminated against and treated badly by three major members of this corporation ever since I discovered my pregnancy. The store manager, the softlines lead Paula, and Tammi, who I believe is some sort of assistant manager. I was an employee, and I will explain why I left and why I'm now filing a general intake with the labor board.
On the 14th, I went in to see if I could get some paperwork filled out for DFS. I was given a number to call, okay that's fine...but then, Paula and Tammi pulled me into the office and proceeded to berate and belittle me for about 30 minutes,...

Kmart - Wyoming, Casper - Pregnancy Discrimination

Posted: 2013-05-01 by    Anonymous12345678910987654321
Complaint Rating:  100 % with 1 votes
Don Hall seems to show favoritism toward certain employees and make the workplace more difficult for employees he seems to dislike. For example, I feel somewhat stereotyped by this man and there have been jokes made by him towards myself about being pregnant with twins etc, (this was before I knew that I was pregnant, I'm also not fat.) There is another employee who is farther along in her pregnancy than I, and she is never reprimanded for talking on her phone for at least 15 minutes daily at work. I was told that I could not work today without a doctors note. I am now 7 weeks pregnant and...

Kmart - Wisconsin, West Allis - harrassment/horrible customer service

Posted: 2013-02-23 by    MarcyFrank
Complaint Rating:  0 % with 0 votes
Last night I left the Kmart located in West Allis, WI (off greenfield ave)

I made a large purchase (close to $100) after wondering the store for anything i might need..

After checking out, and walking out of the store, a Large man(not wearing any for of Kmart id or security id) got very close to me and starting asking me questions... Such as, can i ask you about your purchase of cosmetics. Can we talk etc. (in a not so friendly voice.) I tried to get around hI'm as we live in a city and i thought i was going to be mugged or worse. He wouldn't let me pass...

Kmart - California, Delano - Pharmacy Workers

Posted: 2012-12-03 by    itsmekiim
Complaint Rating:  0 % with 0 votes
I went to Kmart to get my grandma's prescription refill. I arriving the area at around 2:30 pm, a note stated that they were out for lunch and will be back 2:50 pm. Below that note was a paper for the hours at the pharmacy. It boldly stated lunch hours are from 1:30 - 2:30 pm. I waited there with so many people (elders that could barely stand, parents with crying kids, etc.) complaining about the long wait. It wasn't until 3 pm when they came. The lady there took her sweet time and seemed so lifeless like she hated her job. I waited there for over an hour just getting the refill and I'm...

Kmart - Kentucky, Madisonville - Treated very badly

Posted: 2012-11-23 by    Tonya dee
Complaint Rating:  0 % with 1 votes
We where at the Thanksgiving day sale my niece went and got in line at 9:30 then her mom came and then I came a few hours later will when I got there I hollard for her and the start screaming at me to get in the back well I didn't say anything then at 5:45 that start cussing me and I told them I didn't cut she save me a spot and they starting really cussing and screaming and I told them to leave us a long and then one of them new they manger she said I had to go to the end of the line I said u have no rules and I'm just one person what am I going to do there's only one ticket...

Kmart - Sale price posted, original price charged

Posted: 2012-11-17 by    ChristmasCarolS
Complaint Rating:  100 % with 1 votes
I found Christmas lights online at Kmart.com priced at $18.08. Their original price was $39.99, then marked down to $26.79, then an additional price cut for their "freaked out" shopping experience. The "Now" price was the $18.08, which was 25% off and an extra 10% off for LightShow brand lights. I proceeded to place 20 sets into my cart, a waiting total of $535.80. I realized immediately that I wasn't being charged the $18.08 per set. I was being charged $26.79 per set. After trying everything I could think of to try and correct this issue, checking and double checking, why this problem was...

Kmart - Montana, Havre - fired

Posted: 2012-09-01 by    jody downhou
Complaint Rating:  0 % with 0 votes
i was fired, i worked here for over 1 1/2 yrs. the personal manager, christina cravens told told the manager she thought i was on drugs, she called my sister on friday telling her i was going to be fired on monday. on monday i was called into the office they said they watched all the videos on me for the last 6 months, telling me i was a great cashier, but i used 2 gift cards that were given to me to purchase items, and that was steeling from the company. christina had no write to call my sister 3 days before i got fired....

Kmart - Illinois, Forest Park - Wrongfull termination

Posted: 2012-08-06 by    dg462010
Complaint Rating:  0 % with 0 votes

My name is Daniel Garcia and was employed at Kmart for the past year and half till today this morning. when I had shown up for work I was escorted upstairs calmly as was seated in a room with a security witness and a mike (unknown last name would not disclose). for they had the nerve to say that since my employment that little by little I have been pocketing merchandise into my pocket when they had little to no proof that I was stealing. they had me in that room questioning my honest truth but what they wanted was for me to lie to myself and say that i stole something that i...

Kmart - Wont pay for gas. made my son hear a cuss word.

Posted: 2012-07-17 by    Am so angry
Complaint Rating:  0 % with 2 votes
First of all I do not like entering Kmart, the last time I went there and I spanked my son for crying they gave me funny looks.

They had a misprint on their flyer that said that diapers cost $5.99 for a big box of Huggie's diaper. They said that it was a misprint and after arguing for 15 minutes they gave in to me and only allowed me to get a minimum of six. I told them that this is unacceptable and swore at the manager in front of my two year old son. it is a shame that I had to swear in front of my two year old. I also told them that since I feel uncomfortable shopping at Kmart...

Kmart - the worst place to work for

Posted: 2012-06-21 by    Pissedkmartemployee29
Complaint Rating:  60 % with 5 votes
I work for a kmart in nc, and its the worst place to work at! The managers are 2 faced, they threaten to cut their employees (cashiers) hours based on how many rewards cards the person has but does not make it fair to everyone (sales floor associates hour don't get cut) and the managers show lots of favoritism.

I honestly hate this place. Its absolutely the worst. The prices are jacked up higher than what an item is worth and it's dirty. They never check the expiration of perishable items therefore customers are continuously buying expired food and I refuse to shop here...

Kmart - Massachusetts, Holyoke - Lazy mexican Employees

Posted: 2012-04-26 by    sickofillegals
Complaint Rating:  33 % with 3 votes
I went to this store to purchase some basic needs, on 4/26/12 at approximately 2pm. Upon entry I notice several mexican employees doing nothing but talking to each other, while there are 2 long lines at the registers. I asked for assistance in finding a flashlight and was told by a barely English speaking mexican that it was "Over There" as she pointed in a general direction of the back of the store. She did not provide an isle number or any more specific locations, she was more concerned with socializing in spanish with other employees. After searching the back for several minutes I had to ask...

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