Jewelry Television (JTV)
Reviews and Complaints

First let me say I am not prejudiced unless I can not understand what is being said. When I can not understand the accent that a person who is in customer service as the representative can’t pronounce English words correctly.

I placed and order and could not understand half of what was being said to me. I was told that my credit card had been rejected which I know it was an error on your part because I called my credit care company to verify that my credit card was useable. The representative kept asking questions that I did not understand simply because the accent was so heavy. I told him I was sorry but was unable to understand him which you could heard even with accent he was irritated.

Called back to speak to someone else several and all the calls I made were answered by people with an accent. Some were heavier than others which became very frustrating to me. I am sure I am not the only customer who has at least be irritated by this.

You must have gone outside phone agency and when I say outside agency the phones be being answered outside of the USA.

I have been shopping with JTV for about 15 years now. I have made VERY FEW returns, usually due to the fact that the style didn't really look good on me (or someone else) in person. I have ALWAYS found the customer service reps to be friendly, courteous, and very helpful. With VERY FEW exceptions I have received my merchandise within two weeks, quite often sooner. My returns were handled in a timely manner. I definitely think the merchandise is well worth the money. And for the record- things can get broken in shipping no matter how well they are packed! And I once paid $17 to send a letter by 2 day mail. It was delivered 5 days later with the explanation that the post office "TRIES" to deliver in two days, but did not "GUARANTEE" delivery in two days. Maybe you are blaming the wrong party? I am a VERY SATISFIED CUSTOMER and recommend jtv to all my family and friends!

I have purchased merchandise online and via telephone from Jewelry Television going on three (3) years now. I have returned orders and had one order that was held in transit way past the date it should have been delivered. Not once I have had any problem with their policies concerning returns and such. Their customer service dept. have always been very helpful and polite. On one occasion I had a problem with my credit card concerning their stretch pay option; the customer service team understood my delay and had no problem waiting for me to receive my new credit card. As for the hosts that present the merchandise, it is like any other type business that call marketing products their profession. If you don't want what is presented, or need to return it, follow their protocol and there should not be a problem or simply do not order it or better yet, turn off the television until there are item that interest you.

I must say I am very shocked at all the negative reviews. I have been a loyal customer to JTV for a year now and I have never one issue with them. Anytime the jewelry is defective ( which has only occurred once for me), the customer service is great and will send you a return label and get your new jewelry right out to you. I have ordered several pieces from JTV and use them solely to build up my jewelry collection. The online ordering process is very easy and the shipping is fairly quick too. Also, my favorite part of JTV, the stretch pay option is a really convenient way for people like me (college student, not so much money to play with) to own nice fine jewelry without the huge up front price tag. Their jewelry is truly great quality and their customer service is fantastic.

I just had to put my experience out there. It makes me sad to see so many bad reviews of JTV because they have never done any wrong to me. Because of them I am able to build my collection of gorgeous jewelry now and not have to wait until I have graduated college and am making more money.

I am an insomniac... my tv in set to JTV all the time, through the early mornings... I have been a customer & viewer since JTV just sold gemstones... I have purchased several hundreds & hundred dollars worth their gem stones & jewelry... recently I had to close my mother's account & because she used my address & phone number, my accout was cancelled too., But, my point in writing, is to make it clear, that I have no idea what these writers are saying... In all my time with JTV I've NEVER had one single problem, like they've written about... One time I did order & receive a ring, that I believed didn't live up to the sales persons pitch... I had also bought the protection package... I mailed the ring back & JTV replaced the ring & protection card with-in a month... The replacement ring not only lived up to, but surpassed the original sales pitch... This has been the constant norm for me... So in closing I will say this... some people will complain & make a mountain out of a mole hill, about anything... the majority of these complainers prove that... But right now, I'm going to look into buying some blue zircon... they look just yummy!...

I wrote a review on 11/9/15 about bait and switch tactics and theft of precious gemstones. I was happy to read my review on sitejabber but realized I must correct the facts. I wrote that four times I purchased the same Madagascan Blue Sapphire princess cut that was described as Madagascan Blue Sapphire calibrated 6 mm. Princess cut. 70ct. Every time I received a purple Tourmaline square step up cut from JTV I received information that JTV never had or sold a Purple Tourmaline square step up cut gemstone in their inventory. Also each time I paid $120.-$150. For said Madagascan Sapphire. I checked the Purple Tourmaline in a JTV refractometer every time and results where, are the same numbers to the SEMI-PRECIOUS tourmaline. At that time and still now the amount of money charged for a melee princess cut blue sapphire was $1000-$2000 wholesale according to the magazine GEM GUIDE which is a BI-Monthly magazine that most reputable gem jewelry stores refer to value gemstones: precious, semi-precious, pearls, and diamonds. I have also had items straight stolen switched for very low quality stones such as emeralds, opals, rubies I have orders cancelled that I won on the auction site when it was still working before the president of JTV decided to liquidate the entire jtv auction site and inventory. Even though I got many good deals thru the auction and build a bargain also other specials since Jerry passed away the company has and will contnue to go down hill. I think it had to be someone high up on the employee chain to have access to switch gems change items weights clean out entire inventories of item SBR055 7mm round Madagascan Blue Sapphire from. 75ct. To. 60ct. In the middle of a auction the change the item description page so they could take all the. 75ct which most weighed. 88ct to. 60ct which most weigh. 72ct. I informed them then they change the weight of said item before the auction was over so they changed the item description. Please JTV respond to this review by answering what happen to the. 75ct. Round Sapphires SBR055 and who in your team of employees ripped me and JTV off MR. Tim Matthews or Jay Boyle he knows what inventory consisted of. Jay Boyle is not the bad guy he in fact got some of the items for me that where switched on me. Jay Boyle is the senior buyer and knows the inventory. This would have never happened if Jerry was still alive with his good business ethics which Tim Mathews lacks or has none. Where is the tanzanite, ethiopian opals, peridot, spinels, sapphires and others its cheap bella luche jewery and B grade color tanzanite. Dont try to defend this company as I seen with other people counter reviews they are people that wear suits which in my mind is a mark of a thief, thieves? Anybody else have the same things happen yet? Thank you for letting me post this corrected review. JayC

WOW... what a horrible experience. I watched JTV as a first-time customer and decided to purchase items from their evening deals. In the last fifteen minutes of the segment, they introduced the Bella Luce tennis bracelets... I knew my daughter wanted one of these for Christmas so I called her to try and get her wrist size (and measure mine)... my cart had been set with a few more items from their second tray and I had all the promotional info in the cart and was ready to go with the added 15% discount to boot... As I was setting up the account and just prior to purchasing all the pricing went away it was only a few minutes after midnight, so I called customer servic for assistance, should have been an easy fix, umm no! She pawned me off to chat, claiming they could pull my cart and easily make the adjustment and process my order. Chatting on an iphone while trying to discuss my cart was impossible as the site is very tempermental and the chat was lost FOUR TIMES! Each time I had to go to great lengths to get the Representative to understand me... and had to repeat my self over and over... I had the cart built with all the promotions all they had to do was pull it, adjust pricing and let me finish processing with payment. In the end 2 hours later... really 2 hours... I was told to call customer service to have them place the order as they couldn't see my cart and building it back from the screen shots I sent them to show the pricing and promotionns wasn't going to allow me then to pay for the cart? What...? Are you kidding me? So, I called customer service and while the Representative said she would be happy to honor the pricing I had for the ring the added promotional discounts she wouldn't honor. After everything I went through I no longer wanted any of it! At this point after all the wasted time dealing with inept "Customer Service" I lost all desire to do business with this company. Wasted my time, irritated the heck out of me, in the end I was still polite but had had it! I have other jewlery companies I work with that give REAL "Customer Service". In 15 years of online ordering I've never had any issues like I experienced tonight and I hope I never do again. (OH btw... I was a Key Account Manager in Ecommerce and know what online Customer Care should look like AND sound like. This company misses the mark completely! FYI the one who should have had attitude wasn't your Customer Care Representatives! In the end I didn't place my order becuase I didn't want the to profit a company I had such a bad experience with, or give the Representative a Sale she didn't deserve. I would never have enjoyed wearing the jewlery after tonight. Ignorance is bliss, I 'm sure if I hadn't needed "Customer Care" I might have purchased and been happy with my pieces. Unfortunately, I didn need assistance and my experience was horrible.

Each time she is on camera JTV host Nikki takes every opportunity to continually "showcase" her chubby hands with the unpleasantly long, very fake nails. It is extremely off-putting, especially during the pearl presentations.

We watch JTV to see the jewelry and other products being offered for purchase, not Nikki's manicure. I change the channel whenever she is hosting.

I had believed in this company but when I started putting things together its not worth ordering from them. They say on air that if u aren't satisfied with your purchase u have 30 days & full money back guarantee which isn't true because if u return the item they deduct $6.99 from your refund which isn't at all what they say & there are several hosts who are very pushing & say to split your payment on two or three major credit cards... when people are already struggling to make ends meet... I will not order no more

I recently bought a ring from JTV back in March of this year. Unfortunately, in August, the top piece of the ring fell off and I was absolutely devastated. I reached out to JTV and they assured me that they would either repair the ring or give me a refund. I followed their instructions and sent the ring back to them. However, I was later informed that they did not have the ring I sent back. I was shocked and upset.

I contacted the UPSP to get the tracking information for the package (I had lost it but was able to retrieve it) and provided it to JTV. The tracking clearly showed that the package was scanned into their warehouse and received on 08-28-20. Despite this, JTV could not find the ring and instead of refunding me, they made me go through a bunch of procedures as if I had misplaced the item.

I have purchased another ring from JTV in the past and have had many customer representatives tell me that they would have a supervisor call me back, but no one ever did. It seems like no one cares about my item or my loss of money. I am being processed and handed over instead of being treated like a valued customer. I have been waiting on hold for a supervisor for over an hour now and it's frustrating.

I am disgusted with the service and the quality of the ring. This is my wedding ring and, more importantly, I am a customer. I need my refund! And to think I was going to turn around and purchase from them again. Not after this experience! It's disappointing to see a company treat their customers this way.

So, I was trying to get a couple of rings for my daughters as a Christmas gift from JTV (jtv.com) on 12/8/2019. They charged me the money on the same day and sent me an email saying that the delivery would be on 12/16/2019. But, the package didn't show up on the said date, so I called them on 12/18/2019 to inquire about the order. After holding for 20 minutes, they told me that they didn't know why the order had not shipped and it looked like it was stuck in their system. They told me that they would call me back and offered to overnight the order. But, they never called me back, so I called them again the next day. They told me the same thing and said that they would research it again and call me back. But, they did not.

So, on 12/20/2019, I called them back again and was told that they would find out right away why my order still had not shipped. After being on the phone again for over 20 minutes, they told me that my order had been canceled while I was on the phone with them because they did not have any more of the rings I had ordered. I never received an email stating that my order could not be filled. This was a special Christmas gift for my daughters, and now I don't have anything, and Christmas is just 5 days away.

I am so disappointed with JTV. They had to have known that they ran out of the rings, and they didn't even bother to inform me. This is so unprofessional, and I would never trust them again. So, if you are planning to buy anything from JTV, be careful. They might just cancel your order without informing you.

I done ordered some earrings for my sister-in-law's 50th birthday on JTV's website back in August. But dang, there was a problem with the shipping and billing addresses being different. I tried to fix it online, but it didn't work. So, I chatted with someone and he said he couldn't place the order for me. So, I done placed the order again with the earrings being shipped to me instead. They said they'd be delivered on or about 8/30/2019. But, I was gonna be out of town, so I done put a hold on my mail delivery since folks be stealing mail in my hood.

I waited and waited, but I didn't get the earrings. So, I called again. I done talked to a couple of reps, but finally, a real nice lady promised me that she'd have them shipped. I waited another week, but still no earrings. So, I called again on 9/10/2019 and talked to Donna. But, she couldn't find my order. I was so dang frustrated and upset since these earrings were a special gift for a special person. So, I done canceled the order.

Now, don't get me wrong, the service reps were all real nice. But, "I'm sorry" just don't cut it when you done spent all that time and effort trying to get something special for someone. I really wanted those earrings and I just can't understand why all these problems happened when I done got an email with my Order Number and a date of delivery. It's a real shame.

I've been shopping on JTV for about half a year now and I gotta say, the jewelry is pretty darn nice. But then I stumbled upon the JTV Auctions website and found even more pretty jewelry. However, what I didn't realize was that they have at least 7 different names they use to jack up the prices. I mean, come on now, that's just not cool. The first one I noticed was Tracy, and then there's Sherla, Yvonne, and a bunch more.

Here's the thing, if you've already bid on an item and then you bid again without realizing it, the system will tell you "Cannot place a bid. You are the highest bidder." But with these sneaky pseudo names working against you, it looks like you've bid yourself up multiple times because the pseudo name disappears. And then JTV can come back and say "Oh, that's an actual bidder." Yeah, right. Once you outbid the pseudo name, it just magically disappears from the records. I've even been the high bidder before and then waited 5 minutes after the bid closed, left the site, and then come back to find that the pseudo name had bid at least 6 hours before my bid. Like, what the heck?

After a couple of months of not realizing I already had an item, I started ordering duplicates on the auction site. And then I had to send them back. Let me tell you, it takes almost a whole month for the credit to show up on my credit card after I return something. That's just ridiculous.

And get this, the Better Business Bureau doesn't even have an accreditation for JTV or JTV auctions. I mean, what's up with that? It makes you wonder, doesn't it?

I had a surgery that was unexpected and extensive after being diagnosed with a rare form of cancer. I was hospitalized for a few weeks and during that time, I had stretch pay on a couple of items from JTV. Unfortunately, I wasn't able to pay them in a timely manner due to my illness. I reached out to Susan, a customer service representative, and explained my situation. I asked for time to pay and even offered to send proof if needed. However, Susan was unbelievably unconscionable and kept hounding me for payment. There was no empathy shown, even though my family and I have been loyal customers for years.

The first request for payment happened while I was still in the hospital. Susan demanded a payment immediately after I explained my circumstances. Instead of understanding, she cancelled my stretch pay options and demanded full payment of a little over $200. The experience was so upsetting and degrading. Can you imagine fighting cancer and dealing with that in that moment? It was a difficult time for me and my family, and the last thing we needed was to be treated poorly by a company we trusted.

To make matters worse, a family member recorded the conversation on speakerphone and wanted to make the content public knowledge to make others aware. Needless to say, my entire household, family, co-workers, and friends immediately stopped supporting JTV because of this. It was disappointing to see a company we trusted treat us so poorly during a difficult time.

I reported the incident to a supervisor, but unfortunately, nothing was done. The supervisor claimed that the complaint would be forwarded to a manager and that I should expect a call back. However, I never received a call back. It was frustrating to see that the company didn't take my complaint seriously and didn't make any effort to make things right.

Overall, my experience with JTV was disappointing and upsetting. As a loyal customer, I expected better treatment during a difficult time. However, the lack of empathy and understanding shown by Susan and the company as a whole was unacceptable. I hope that JTV takes steps to improve their customer service and treats their customers with the respect and empathy they deserve.

I've bought a few things from JTV and I gotta say, most of them were pretty bad. The customer service is just terrible. One time, it took like two whole months for my stuff to show up! And just the other day, I had to wait four whole weeks before I finally contacted them to see what was up. They told me it could take up to six weeks for an item that I paid for with my credit card. I was so mad, I complained and then a couple days later, I got an email from JTV saying that my stuff was gonna be delayed even more! They said it could take another six weeks! I think they only did that because I complained about the slow shipping. There was no reason to delay it just because I used my credit card. I always use that same card and it's actually a debit card. They took the money out of my account right when I ordered it. I think they probably fired a bunch of people and that's why the shipping is so slow. And then they use the excuse of the credit card to make it seem like it's my fault. Everywhere else I use that card to buy stuff online, I get my stuff pretty quick. I think they're just being mean when a customer has a real problem with the shipping. I canceled my order and I'm never buying from JTV again! P.S. When I bought the stuff, it was in stock so there's really no excuse for their behavior. I guess they just don't care about their customers!

This show is just not up to par. The camera angles are all wrong, making it hard to see the items they're trying to sell. The lighting is terrible, and the hosts look like they just rolled out of bed. They really need to hire some professionals to do their makeup and hair. And don't even get me started on the pointless chatter. It seems like they spend more time talking than actually showing us the products. I've tried to watch this show several times, but I always end up changing the channel because I can't stand the endless babbling.

It's a shame, really, because I would love to see some good jewelry. But most of the time, they don't even bother to show us the whole item. It's like they're trying to tease us into buying something without actually giving us any information. And when they do show us something, it's usually just sterling silver, which we all know wears off after a while.

Honestly, JTV needs to step up their game. They call themselves "Jewelry Television," but they're not living up to that name. They need better hosts, better presentations, and better jewelry. And they need to start listening to their customers. There are hundreds of reviews out there saying the same thing, but they don't seem to care.

If you're looking for quality jewelry, I would suggest looking elsewhere. There are plenty of other places to buy gems and metals from companies that actually care about their customers. Don't waste your time with JTV.

I gotta say, I had a pretty mixed experience with JTV. I mean, I've had some good buys, but I've also had some real duds. Let me tell you about a few of them.

First off, there was this pendant I bought back in April 2017. It was JTV Item BJO627, but the link doesn't work anymore. Anyway, I returned it the very next day and left a negative review on their site, but they never posted it. That's why I'm posting here now, with pics. I'm pretty sure they sent me a used or returned item. There were brown stains on some of the stones, and it just looked dirty and dull. Plus, the chain was cheap and had a long gray hair woven through it. Gross, right? I mean, come on, JTV, where's the quality control? It's a shame, too, because the pendant looked so pretty on TV. Some of the reviews were positive, but I guess I wasn't so lucky.

Then there was this bracelet I got in July 2016. It was JTV Item BJK401W, and it was really pretty, but the clasp was so cheap. I was afraid it would fall off my wrist at any moment. And for $99 on sale, I expected better quality.

But it's not all bad news. In March 2017, I snagged a pair of earrings on sale for $19.99 (JTV Item BJN220), and they were gorgeous! The stones were a good size, and they sparkled beautifully. Plus, the back design was really pretty, too. They reminded me of Vanna K's Bella Luce Item VKB578, but at a much better price.

So, yeah, it's definitely a mixed bag with JTV. You never know what you're going to get with Bella Luce. But hey, at least they posted my negative review of this white diamond cross pendant (JTV Item DOD070) in December 2019. I was surprised they actually let it through!

JTV is not a trustworthy shopping channel. Their hosts are trained to deceive customers and make false claims to sell their products. One host, Dawn Tesh, claimed to have had breast cancer and her son had an irregular heartbeat, but both claims were proven to be false. Despite this, JTV continues to use these tactics to lure customers into buying their low-quality products.

Their sales have been declining, and it's no surprise given their dishonest practices. They even went as far as to ask for donations for a rare form of cancer that their host's niece supposedly had. It's clear that JTV will do anything to make a sale, even if it means lying to their customers.

Their customer service is also known for stealing money from customers' credit cards. One customer had $689.47 stolen from their Wells Fargo account in just two days. JTV tried to take more, but the bank caught on and only paid one overdraft. The bank threatened to file a claim against JTV if the stolen money wasn't returned immediately. It's clear that JTV cannot be trusted with customers' financial information.

If you've had dealings with JTV, it's best to close your account and get a new card with new numbers. Don't risk having your money stolen by these criminals and idiots. Stay away from JTV and their low-quality products.

I've been buying from JTV for a while now, and I have to say, I'm pretty disappointed with their CZ line, Bella Luce. While the items themselves are pretty, there are a few things you should know before you make a purchase.

First of all, the shipping is incredibly slow. Unless you pay extra for express shipping, you'll be waiting at least 5 days for your item to arrive. And even then, sometimes it takes up to 2 weeks. I've ordered from other companies and received my items in 3-4 days with standard shipping, so this is definitely a downside.

If you do need to return an item, it's pretty easy to do so. They provide a prepaid return label, but be aware that the shipping cost will be deducted from your return amount.

Now, let's talk about the quality of the items themselves. Every single item I've ordered has been sterling silver with rhodium plating, but they all turn black and cleaning them only makes it worse. The stones are pretty for a week at best, and then they become cloudy and no amount of cleaning helps. The settings on my necklaces and bracelets have all broken, and stones have easily fallen out. I haven't used any harsh cleaners, and I've even taken some to my jewelry store to be cleaned, but the end results are always disappointing.

I've purchased sterling silver CZ pieces from other retailers, and I wear a CZ tennis bracelet every day that I only paid $15 for, yet it's still pretty and I have no problem cleaning it. I've purchased over 10 items from JTV hoping that maybe I did something wrong, but every single time I've been disappointed.

They do offer a protection plan, but I wouldn't bother with it. It's not worth the trouble or the money. If you're just looking, go ahead and browse, but I wouldn't recommend buying anything. Especially if you plan on giving the item as a gift, save yourself the embarrassment.

JTV advertised online and on TV s small flower style Tanzanite ring for $19.99 free shipping. The TV presentation showed many of the rings, all were light lavender to light blue colored stones. The online advertisement showed a ring with light blue stones. The two rings I purchased arrived and instead of light lavender stones, both rings had clear stones. I returned the two rings, asking for the return postage cost to be waived. Customer Service continues to say color is not guaranteed. Customer Service suggested I just put the rings in a drawer, to give as a gift in the future. Customer Service suggested that Tanzanite is mined out, so... and never completed that sentence. Customer Service offered 10% off a future purchased of $30 or more. Customer Service refused to deal with the issue of advertised light lavender - light blue stones that were clear stones. The resolutions offered don't solve the trust issue - that I can no longer expect to received a reasonable facsimile of what is advertised! I understand colored gemstone jewelry will be within a range of color... but clear? Until Jewelry Television can offer some range of color identification in their presentation, and in the online advertisements, I will not be purchasing any longer. Sadly I will have to back away from this 30 year relationship. As they say, trust is earned in drops, and lost in buckets.

My sister and i found a bunch! of jewelry out mom was ordering from jtv ... Told retail price much higher...Categorized as being worht much! more... She has dementia and marked a lot to return but didnt tell us about it... Going through it and taking it to jewelers to be assessed... We have been told repeatedly.. None of it it worth anywhere near what she paid for it... With the notion that it was a good investment. I contacted jtv and was told that it was past the 30 days and they would not take any of it back! alot of it still has the tags on it... All the tanzanite is from india and its worthless... One aquamarine ring...Item mmo255, 3 plus carats... Over 1000k... Has bubbles that can be seen with the naked eye... Supposedly baguette diamonds... Usually a real stone wont have bubbles and certainly not one that did should even be put into a piece of jewelry esp one that cost over 1k... I want a class acton lawyer to contact me and the president of jtv to contact me and take all this overpriced wothless crap back and refund my mother!

Why is there absolutely no diversity among the jtv staff/host? The lack of diversity is glaring and off putting in this day and age. I've purchased several pieces from jtv and have been satisfied with my purchases, but I don't think I can continue to shop with a company that excludes all people of color. What happened to the African American hostess that was very, very briefly on your program?

Both rings were not stabbed not stamped with anything I can get something like this from China in fact there was a sticker on it it says made in China is that where you get your stuff? I have been a customer of yours since 1995 and I can't believe that you are sending things like this out shame on you. And customer service answer, they said that the stamp must have been misplaced or not working on the rings that went through. Have you ever heard such a thing? Absolutely amazing I'm never shopping here again.

I have been a customer of JTV for many years since 1995 and have had pleasant experiences with my purchases. My most recent purchase, however, was a disappointment. On August 7, 2022 I bought what was advertised by JTV host as Indian Ruby and Zircon earrings in sterling silver. I love rubies, so I was very excited when I received my package. The "rubies" were so dull, almost artificial in appearance. I called customer service, spoke to Betty, requesting free exchange of the merchandise, but was told that they don't "handpick" the items. In other words, for the same money I am not guaranteed to receive as good quality pieces as someone else. The show host did not mention that that will be the case. I feel upset with my purchase and am not sure I will be purchasing more pieces in the future.

I purchased dod790 7 inch tennis bracelet on 7/15/2022. I returned the bracelet and it was delivered to your return department on 7/25/2022 at 9:38am.

I called several times and is getting the runaround regarding the status of my refund. We are processing 7/22/22 or we are conducting inventory.

I’m being charged for merchandise I returned. You should read the notes regarding my calls

Please refund my money back to my credit card.

I also file a complaint with my credit card company, better business bureau and federal trade commission