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Kay Jewelers Customer Care Service

Sterling Jewelers Inc.

375 Ghent Road
United States - 44333

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Kay Jewelers Complaints & Reviews

Kay Jewelers - Ohio, Akron / Benefits

A2016 on 2016-05-12
I work for this company and they do not help get anything figured out. I signed up for my insurance and they charged me a back pay for a month I didn't even use/technically have the coverage since I signed up a day before the dead line. I called to get it figured out since I have a child...

Kay Jewelers - Ohio, Akron / Terrible company

Stephanie on 2016-05-06
Ordered some jewelry from Kay Jewelers and one ring was too big, so I contacted them and asked for an advice. They said that I sent them the correct measurements and they will resize the ring for free! Seemed like a great deal so I gave them all the necessary information and sent the ring...

Kay Jewelers - Ohio, Mentor / Horrific customer service by management, corporate customer service and terrible craftsmanship

nicoleh on 2016-03-24
Have placed several complaints as well as reached out to corporate and have yet to receive any sort of resolution despite the company stating they would address the issue. Sales associates not recording inspections, ring needs constant repairs. My engagement ring was purchased in Dec 2012...

Kay Jewelers - Texas, Plano / Unethical Behaviour

Reviewer88837 on 2016-01-12
Purchased a wedding ring from the Kay Jewelers in Plano, Texas. After buying the wedding band I had to send the ring in to get properly sized with the band. I currently live in Lawton, Oklahoma, and was told that the Kay's in Lawton could not send the ring off for sizing because I did not...

Kay Jewelers - Illinois, Joliet / Customer service

countbrockula88 on 2016-01-10
I work overnight, and dropped off a watch for battery replacement and a link removal about 5 weeks ago. Not only did I NOT receive a phone call to inform me that it was complete, they were closed today at 1115 am (January 10th 2016) due to an inventory. I feel completely frustrated by the...

Kay Jewelers - Ohio, Troy / Account being closed

marie64 on 2015-12-13
i'm very unhappy with kay's jb robbinson and jared's I had a credit card with all three of them and I did not owe anything on my kay's account and they closed my account out I do owe on the jared and jbrobbinson account and they closed them also only because I was late...

Kay Jewelers - Nevada, North Las Vegas / Diamond ring

Marian Hall on 2015-12-11
I purchased a 2 carat diamond ring 3 years ago. I have lost anout 8 different stones out of it and keep having to take it in for repair. Today they finally stated it wa excessive so they called their customer service department. I was then iformed that I can trade the ring in but have to...

Kay Jewelers / Terrible service and repairs

cougarxena on 2015-09-20
I am very dissatisfied with kay jewelers period! I have my rings inspected every 6 months. I have a ring that was bought in 2006 and since the time it was bought it has to have diamonds replaced EVERY time I go in for inspection. It is a four tier ring with a diamond on each tier..It wa...

Kay Jewelers Southridge Mall Greendale,wi - Wisconsin, Greendale / Do not shop at Kay Jewelers Southridge Mall

Rennard Cotton 42 on 2015-01-19
Do not shop at Kay Jewelers at Southridge Mall in Greendale, Wisconsin. Kay Jewelers is not a good place to shop at Southridge Mall in Greendale, Wisconsin, Because the white women employees who work there have a bad attitude towards customers and shoppers inside the store and on the...

Kay Jewelers / Engagement Ring

Amanda Henderson on 2014-08-18
We bought a $3000 white gold engagement ring from Kay's. We bought the lifetime warranty also. Only after the 90 day return mark was up did I notice the white gold fading significantly. I didn't have the ring for a few weeks of this 90 period as it was out being sized (and to my...

Kay Jewelers / Ring

HannahN on 2014-08-08
My boyfriend purchased me an open heart ring, half regular diamonds and half blue stones in October of 2013 at the Kay's in the Mall of NH. I brought it back later that month to be sized to a size 6. This took them about three weeks, I got a call that it was ready, went back and...

Kay Jewelers / Lavian Co. / Mis representing of true retail price and limited to trunk show

clag on 2014-05-23
My fiancé' ' and I attended a LeVain trunk show at Kay jewelers at the Moorestown Mall in NJ. The company brings a large collection of chocolate diamonds to a retail store on a scheduled date. It is promoted as limited special pieces and only offered during certain show dates. We...

Kay Jewelers / Levain / Misrepresentation of retail pricing

clag on 2014-05-16
My fiancé' ' and I attended a Levin trunk show at Kay jewelers at the Moorestown Mall in NJ. The company brings a large collection of chocolate diamonds to a retail store on a scheduled date. It is promoted as limited special pieces and only offered during certain show dates. We found...

Kay Jewelers / Customer service / rewards program

Upset Diamond Buyer on 2014-04-21
My husband and I have both been long time customers of Kay Jewelers. Recently the level of customer service we have experienced has drastically decreased. Two years ago, I purchased a beautiful 1ct anniversary band. Over the course of two years, I have lost multiple stones out of thi...

Kay Jewelers - Michigan, Okemos / Horrible customer service and rings

Sunny90 on 2013-11-07
I purchased my wedding band July 29. I was told that it was going to be ordered (taking a month), then sent back out to resize (expected to be back October 8th). At about the 45 day mark, I feel odd about this company. Their contact states there is no returns after 30 days, and only...

Kay Jeweler Neil Lane Ring - Georgia, Warner Robins / Poor quality ring, not like the display

ellaineblue on 2013-09-19
We bought the wedding band to match my Neil Lane wedding ring from Kay Jeweler, but the display wasn't in the right size and they had to order it. When I got the band, I realized it was not the same quality AT ALL as the wedding ring it was supposed to match or even the store display...

Kay Jewelers / Augusta Mall / unprofessional jewelry sales people!!

Sgt Frank Beckles on 2013-04-17
The staff that works there, are consistently rude, lazy, disrespectful and unprofessional! Don't shop at that lousy jewelry store!!!

Kay Jewelers - Michigan / Discussing my account with other people

Pammy34 on 2013-03-30
Kay jewelers called my home about my late payment and I was ours of town. My Kay charge card is on my name alone. They called to find out when I was going to make my payment and gave my husband all of my info as far as my late payment amount when it was due and the balance I owe on my...

Kay Jewelers - Ohio, Columbus / Poor Customer Service

Coach Karl on 2013-02-26
Worse Customer service ever 15 years ago I purchased a 5ct tennis bracelet for my wife at the Dayton Mall J.B. Robinson. During the same time we purchased a 4 diamond 2 ct ring for me. We purchased the extended service plan for both with the promise “lifetime protection” We have...

Kay Jewelry, Oak Park Mall - Kansas, Overland Park / Rude Twit Manager

Carol in Kansas on 2013-01-23
I recently went to Kay Jewerly in Oak Park Mall to purchase a ring. When I arrived at the store there were a number of people behind the counter laughing and talking to each other but they paid absolutely no attention to me. Absolutely none. I finally ask to speak to the manager who had...

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