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iPage Complaints & Reviews

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iPage - Domain Name Registration / Web Hosting

Posted: 2015-10-03 by    Reviewer80144
Complaint Rating:  0 % with 0 votes
This company's business practices are shady and fraudulent, to say the least. I purchased a 12-month registration of a domain name and the corresponding web hosting services from them on 9/30/14. At that time, I did not set my account to auto-renewal. Fast forward 12 months, and they send an e-mail notifying me that my domain name "if it has been set to Autorenewal" (which it wasn't) will renew on 9/30/15. I disregarded the notice as it would not apply to me. However, during these 12 months, iPage modified the Terms of Agreement and imposed an Autormatic Renewal on ALL domain names/services unless...

iPage - Not providing what they told

Posted: 2015-06-21 by    anoopadvaitha
Complaint Rating:  0 % with 0 votes
I got mail from them indicating free gmail with signing up to their service.
I contacted their customer support to confirm the offer they told its available.
I tried registering they held up registration for like two days to verify my identity.
After registration I was unable to find the offer I asked their support they told its available with $2.00 per month plan only after explaining that I got mail from them and your support told its their they created support ticket and told me "I apologize for the inconvenience. Currently, we are experiencing the issue regarding the Google...

iPage - Skanky Phone Practices

Posted: 2014-10-30 by    BethBeth
Complaint Rating:  0 % with 0 votes
I am absolutely beside myself. I just paid $40 to these goons for having NOT protected my Web sites from a hacking attack -- for extra "security" -- and did NOT receive the e-mail promised, giving me the phone number for this service so that I could check the status of my cleanup and restore. So I called this morning. After half an hour on hold, I got patched in to the "next available agent, " only to be hung up on when I complained POLITELY that I thought it was not a good thing for a service-based business keep someone on hold that long, that perhaps they could hire more people to take these calls...

iPage - won't give money back after cancel account

Posted: 2014-03-23 by    poor ethics
Complaint Rating:  100 % with 1 votes
I would never sign up with this company for a web site. i canceled my account a year ago and they only cancelled part of it. The following year I was charged again for two domain names. They said they can't give me back my money, but next year it will be cancelled. so I am paying for something i don't need or want that I cancelled over a year ago...

iPage - Fraudulent business practices

Posted: 2014-01-06 by    LaTonia Rich
Complaint Rating:  100 % with 1 votes
In November we were informed that we needed to pay our renewal fees for our website. We called with payment information to pay our fees. Today I checked our page and it wasn't there. I was told that it was taken down for nonpayment. Apparently the sales persons charged our account person for everything but our domain. Which makes no sense! So because of their mistake our website has been down and we were charged a fee to have the page restored. We had to pay for their mistake. This is poor business practice and I promise you that we will be changing our host site as soon as I find a replacement...

iPage - charged my Paypal in spite of i ceclared not to renew my subscription

Posted: 2013-02-06 by    Szilárd Kállai
Complaint Rating:  0 % with 0 votes
Formerly i was webhosting client of iPage. Since they wanted to dramatically increase my subscription amount i decided to go to an other host. In an e-mail i sent to their support on 24th of January I declared that:
"From: Kállai Szilárd, Vitis Aureus Bt. <[deleted]@gmail.com> Date: 2013/1/24 Subject: Re: Payment due for abyssclimbercom account on 1/29/2013 To: iPage <billing@ipage-inc.com>
Dear iPage Support, Due to highlí increased prices i decided no to renew service with you. My pages are under migration now to the new host. Please let me know...

iPage - Login Access

Posted: 2012-12-21 by    Kristin Maxson
Complaint Rating:  0 % with 0 votes
Ipage has a real problem with their log in and prompt responses.

They send a link: http://us-mg6.mail.yahoo.com/neo/launch?.rand=9ogmp1nibj4c6#
They have a code which is given to access the promotion

When typing this code it, it responds
Incorrect code. Please try again.

All I can expect is they do not have a handle on their programming in this world with over night security updates. Sad. Login has been a problem for site owners....

iPage - Will not send a refund fro a service they canceled

Posted: 2012-12-20 by    G Collier
Complaint Rating:  0 % with 0 votes
This is a reply I sent to an email I received from Ipage.

To say that this is an "inconvenience" is saying it lightly. Do you think I paid you $400.00 for 'Custom Website Design Service' as a gift? (Like Merry Christmas?) Where I am from... "It is called THEFT!" (LIKE TO STEAL!) (Take without permission) For you to say that YOU (NOT ME) canceled the product and do NOT issue a refund. Is out regress to say the least!!! Maybe if you could look at the calendar you might see that December 21, 2012 is TWO days away. NOW I DEMAND A REFUND OF MY $399.00!

Thank You,...

iPage - Arizona - Fraud

Posted: 2012-11-01 by    rule13.1
Complaint Rating:  0 % with 0 votes
Yesterday, 10/31/12, iPage experienced a complete outage for approximately 60 minutes, both on my websites and theirs, including their control panel, FTP transfers, email, etc. When I called and asked them about it, they denied that they were experiencing any outage and said the issue must be on my end. I immediately confirmed the outage with an associate in London, who also uses iPage as a host. I called back immediately and the phone was busy; it didn't even put me into a hold queue. That was the first time I've ever experienced a busy signal from their call center and this was at 5:20...

iPage - Louisiana - theft

Posted: 2012-07-07 by    Ginger Thacker
Complaint Rating:  0 % with 0 votes
I was never able to even get into this website I paid for...customer service kept sending me to the same place where you had to log in which I couldn't do because the person who set it up for me could not remember the password! I have since paid for two years for NO SERVICES!!! And they tell me the only way I can stop it is to log in and change my payment plan! Since I can't log in, how is that possible? These people are thieves!...

iPage - Outright Theft

Posted: 2012-05-24 by    ComplYourDisplayNameRequirement
Complaint Rating:  43 % with 7 votes
Steer clear of these thieves. They are controlling their web presence both on and off their website. They have created numerous "review" sites on which they give themselves glowing reports. When you sign up for webhosting, the very first thing they do is have you select your domain name. Later when you find out that you've been shafted and want your money back, they will refuse to refund $15 for the domain name claiming they can not refund it. They get $15 all for doing nothing but trying to screw you over. They sell you hosting but fail to mention that if you don't buy a security certificate,...

iPage - Refund policy and theft

Posted: 2012-04-23 by    crazycompler
Complaint Rating:  100 % with 2 votes
These people are crooks. I came across some website on the Internet that rated web hosting company's and IPage got high marks. What a crock. There web site states anytime money back guarantee. I signed up for there $3.50 a month web hosting package only to be charged annually and then subsequently another $399. I called to immediately cancel and was given the run around. They told me that they will start the refund process, whatever the hell that means. Afterwards I googled IPage customer complaints and read all the horror stories. I am on the way to my bank to dispute charge and change my...

iPage - HORRIBLE SERVICE/Refusal to release my Domain name

Posted: 2012-04-01 by    eileena york
Complaint Rating:  100 % with 1 votes



they do NOT know what they are doing!!!...

iPage - failed service

Posted: 2012-03-25 by    scherny
Complaint Rating:  0 % with 0 votes
They failed to keep our site secure. The breach is due the the hosting software they offer to users. It attracts mail bots and iPage shuts down our site including our e-mail accounts. They know of the problem but refuse to address it and force us to find a solution. This is a problem well known to them your they fail to address it....

iPage - Fraud/theft/

Posted: 2011-08-21 by    theAtrain
Complaint Rating:  100 % with 24 votes
I began web hosting with this company last year (2010), since then I have had nothing but problems . One of which was when I attempted to purchase a new domain through their online interface. Something was wrong with their system and it said there was an error and that the purchase of the domain did not go through, and to try again. Well, I contacted support to make sure what their system was telling me was in fact the case. The lady I spoke with told me that there had been no new domain name purchased and that I would not be charged.
I took her word for it, and kept a record of our conversation....

iPage - False Advertising! Crooks! Only want your money!

Posted: 2011-08-18 by    kateG
Complaint Rating:  100 % with 5 votes
Anytime money back guarantee never applies. I signed up for the service, after an ichat with a rep. he claimed they had a 'state of the art' drag and drop web site builder, but could not allow me to look at it without signing up. also said there were a lot of specials that had to be signed up for at the time i subscribed that would be no longer valid if i didn't buy them immediately on signup. Also assured me that if I wasnt satisfied, they have the unconditional money back guarantee. If the site builder was not good, I would cancel He said, no problem. money back guarantee. Unfortauntely...

iPage - 1.2 billion people can't access your site!

Posted: 2011-07-19 by    Stone the Crows
Complaint Rating:  100 % with 1 votes
Ipage are a bunch of lying cheating morons.

I was looking to set up a site for our bar in China and Ipage seemed to be the internet's choice. Before signing up, I contacted Ipage and asked them if there would be any server issues when creating a site in China. They said 'no'. This was a lie. I paid the money and spent a week building a site with their archaic tools. I published the site and learned fairly instantly that I was unable to access it. 'This site is blocked' I thought to myself. I contacted Ipage who spun me a lie about slow response times in Asia....

iPage - California - horrible customer service

Posted: 2011-07-01 by    already done
Complaint Rating:  100 % with 3 votes
Stay away from Ipage, I wish I had!! What they advertise is a LIE! It is NOT easy to build a website, even with the tools they provide. You will end up going round and round with them trying to figure things out and spending more and more money as they "help" you along. I had to hire a local kid to put my website together using ipages tools. Even he said, "it wasn't easy". Also DO NOT under ANY circumstances sign up for their custom website design service!! They contract this service out...off shore!!! Especially if you already have a website with them. If you decide you have a problem with...

iPage - Aggressive practices

Posted:    bfattal
Complaint Rating:  0 % with 0 votes
iPage has very aggressive practices. I've indicated that I didn't want to renew services and still received and email saying that my CC will be charged! Not only did they keep my CC info, but they just charge you without you confirming or renewing services....

iPage - Web host scam

Posted:    Eugene R
Complaint Rating:  75 % with 4 votes
If you are building a website for the first time, then it's likely that you are unaware of everything your website will actually require to be worth anything.

I don't know about other web hosts, so I'm not going to pretend otherwise, but I selected ipage to host my first ever website, and what I do know is that they scammed me thoroughly.

ipage lures you in with an attractive offer of a long list of features for just $3.50 per month. Wow, you think to yourself, that is a fully comprehensive list. Well to all those who are building your first ever website,...

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