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Interval International Complaints & Reviews

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Interval International - deceitful marketing

Posted: 2014-08-07 by    Ingland
Complaint Rating:  100 % with 1 votes
This is an absolute scam! I went to presentation, mostly for the free trip to Vegas. Ended buying a trial membership they offered me for $1000 for 2 years when I declined the full membership. Even this trial without a commitment I feel is now a waste. I will still end up using it, since I paid for the 30, 000 one time points, but after looking through everything, I will have paid more than if I had booked something on my own for a week. Or end up staying in poor quality accommodations. Here are some of the highlights of their offer:

Trip to Vegas. After I mailed in the information...
Complaint comments Comments Complaint country United States Complaint category Vacation Clubs

Interval International - Interval International never has any inventory!

Posted: 2012-12-04 by    lisav2013
Complaint Rating:  100 % with 3 votes
I have been a timeshare owner and working with interval since 2000 and have NEVER been able to get my choice of vacation exchange! ok I am trying to get it during peak time but I put in my requests 1 year in advance! Who is Interval able to please if going on the wait list for 1 year in advance doesn't work? I am cancelling my membership!...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Interval International - Queensland - Misleading

Posted: 2012-12-03 by    Puffet
Complaint Rating:  100 % with 3 votes
A couple of days ago I was making some enquiries about using up expiring points with my timeshare. I explained that for the three years I had already been a gold member of Interval International not once had they been able to provide any sort of suitable accommodation anywhere we wanted to go when we wanted to go. I was asked if I wanted to extend my membership and I said NO as I had never had any satisfaction from the company in 3 years. The girl went on to say if I did upgrade my membership straight away I would no longer have to pay any gift certificate fees, and there were many, many other benefits....
Complaint comments Comments Complaint country Australia, Queensland Complaint category Vacation Clubs

Interval International - This company will wine and dine you and convince you that your really getting a good deal

Posted: 2012-09-27 by    Smires
Complaint Rating:  100 % with 2 votes
This company will wine and dine you and convince you that your really getting a good deal. Well, there are no good deals when your in Mexico. In fact, after we bought the package we went to them the following day and said we did not want it and wanted to return the materials and cancel the whole thing. They said “You can’t” and I said there are laws and that we were US citizens and that wasn’t right … they said “Your in Mexico now”. So,
we kept it for fear of additional problems.

We have been extremely unhappy with this company. They...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Interval International - Florida - failure to advise

Posted: 2012-09-18 by    RSFL
Complaint Rating:  100 % with 6 votes
I am a member of Interval International, and have been for years, as I own two timeshares. I thought that I had grown used to their poor customer service, but today takes the cake! I booked a vacation at a resort March 16, 2012. My confirmation certificate listed the amenities, one of which was an infinity pool. On June 28, 2012, the resort advised Interval International that the pool would be closed down for construction during the months of September and October! One would think that Interval would have advised those with reservations for that resort during that time period of this major change!...
Complaint comments Comments Complaint country United States, Florida Complaint category Travel & Vacations

Interval International - Florida - Scam

Posted: 2012-08-01 by    Kaisersoser
Complaint Rating:  60 % with 5 votes
We joined interval international thinking we had a low cost means of vacations for the next few years.

As an incentive to join, we where given free certificates for 1 week of stay at other resorts in the interval group, and we where told that nightly rates could be as low as $120 per night at any resort of our choice.

In reality, when we tried to use our certificate, we couldn't as we where told that it was all of a sudden not applicable to this trip. Our hotel fees where $130 per person per night (huge difference).

Worst of all, we found out that...
Complaint comments Comments Complaint country United States, Florida Complaint category Travel & Vacations

Interval International - false information

Posted: 2012-07-11 by    keltfam
Complaint Rating:  50 % with 6 votes
I am a member of Interval International and I own a timeshare. I joined the timeshare company to ensure I had the option of exchanging for different locations to travel. Once we banked our week we had been informed by I.I that if we had not exchanged our week that we could just go to our home resort on our assigned week and there would not be a problem. Well were thery wrong! I arrived with my husband and 4 children at our home resort on our assigned week only to learn that we had no place to live for the week. We attempted to contact I.I and after 45m minutes of waiting to talk to someone l we...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Interval International - rip off

Posted: 2012-06-21 by    lms20
Complaint Rating:  83 % with 6 votes
Interval International is horrible horrible horrible. Run away from them as fast as you can. Their selections are horribly limited and they have all kinds of restrictions that they don't tell you about. They charge you $50 here and $100 there for every little kind of change or service. They lie lie lie. Their website is horrible. You search one way on one page and a different way on a different page. So stupid. I am too angry to go into details, but in the past three days, I have run into three of their lies about exchange possibilities. ARGGGGG...
Complaint comments Comments Complaint country United States Complaint category Vacation Clubs

Interval International - Lies, Rip Off

Posted: 2012-05-27 by    B Small
Complaint Rating:  67 % with 3 votes
Enough is enough! Bank weeks with Interval International, pay to go on the "wait" list for accommodation to come up. Always told nothing available - no matter where we've tried going. But miraculously there are always extra get away exchanges weeks available if you PAY the extra dollars. No thank you! And upgrade - i don't think so. Why would you? Can't speak to supervisors, get hung up on. Can't even write to anyone. They just take your money, take your exchange weeks and give little if anything back. Penthouse unit with 2 bedrooms, and offered a studio at best. Absolute...
Complaint comments Comments Complaint country New Zealand Complaint category Timeshares / Vacation Rentals

Interval International - California - Unwanted Magazine Add-on to Exchange

Posted: 2012-05-19 by    teacher7
Complaint Rating:  100 % with 3 votes
We signed up for their timeshare exchange program. In the past they have delivered reasonable service. However, II has now added an extremely inconvenient, annoying policy of automatically selling you a magazine you probably don't want with your exchange. In order to get your money back you have to go through a refund process, mailing in documentation and wasting your time! Totally ridiculous!! When I called to complain and ask that they put through my transaction without the extra fee and time-consuming steps, they told me I would have to talk to a manager on Monday!! Who has time for this?...
Complaint comments Comments Complaint country United States, California Complaint category Vacation Clubs

Interval International - Florida, Miami - Unable to exchange week

Posted: 2012-04-20 by    wrivera
Complaint Rating:  50 % with 2 votes
I am disappointed every time I try to exchange my deposited weeks only to find out every time that my vacation resort is "unavailable". I tried for the last three months to book a reservation, every I called I was told that it was too early and that I have to wait 59 days before the wanted vacation days start. When I finally call to make reservations they tell me that the resort is unavailable. This is the second time I have been told the same, and the first time I had to insist and all of a sudden something opened up....
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Vacation Clubs

Interval International - Hawaii - Bait and Switch

Posted: 2012-04-06 by    Shell Game victim
Complaint Rating:  100 % with 2 votes
Upon retirement we purchased a time share from Shell at the Beachoy Club in Hawaii. At that time we were told that we would be able to deposit all of our accumulated extra RCI weeks that we had and use them for additional Shell vacations. Shell has switched from RCI now and changed their affiliation to an inferior exchange company, Interval International. Further Shell has also limited the number of weeks that we can exchange, and thus the sole purpose of our contract. We were told accomodations would be made by the front office but when we contacted them they were very defensive and disorganized...
Complaint comments Comments Complaint country United States, Hawaii Complaint category Vacation Clubs

Interval International - EXCHANGES DEVALUED

Posted: 2012-03-29 by    sac86
Complaint Rating:  67 % with 3 votes
I have been an Interval International Exchange member for approximately 16 years. Inventory for exchange has decreased
significantly and as of late, exchanges are much more difficult. Property deposits seem to be undervalued, requests are difficult
to place on certain properties and the best chance you have is to wait to the very last minute and to go on line multiple times per day
in hope of something turning up. Any families make plans like this? Sound like a good way to do business? Customer service
and agents are very helpful - keep trying, we're sorry, we hope...
Complaint comments Comments Complaint country United States Complaint category Vacation Clubs

Interval International - No availability - No information

Posted: 2012-03-19 by    P OHara
Complaint Rating:  100 % with 6 votes
We booked our spacious three bedroom Gold Point unit in Breckenridge, Co in October of 2011, and requested a 2 bedroom in Park City, UT for March 22, 2012. They had 6 months to find an exchange. I would think that would be more than enough time. They offered us an efficiency unit, and a one bedroom unit not on our requested time. However, they never failed to ask if we wanted to upgrade our membership. One person even asked if we wanted to bank our week in 2013. We ultimately changed the request to a one bed room unit as our flight day drew closer. We were desperate. We had flights booked and were...
Complaint comments Comments Complaint country United States Complaint category Timeshares / Vacation Rentals

Interval International - misinformation given

Posted: 2011-08-08 by    Joanna Miller
Complaint Rating:  100 % with 4 votes
We were wanting to swap our week with Seasons Holidays for a 2-week holiday in Cyprus, in 2011, having been given a free membership of Interval through Seasons for 1 year. I was told by Interval back in Feb that there were no weeks available in Cyprus, and that I should have booked at the end of the previous year (2010). I was then charged for my membership of Interval for the next 3 years. At the end of July I decided to book for my 2012 holiday in Cyprus, and found that there were only weeks available for this year! (2011). The man I spoke to said yes, I had been misinformed, but didn't seem...
Complaint comments Comments Complaint country United Kingdom Complaint category Travel & Vacations

Interval International - scam!!

Posted: 2011-06-16 by    suzy11ca
Complaint Rating:  100 % with 6 votes
Interval International is a Fraud..and an obvious one..They steal fees and your timeshare time and replace it with Nothing but frustration...I booked two beautiful weeks and a 5 star with them and when it came to exchanging..they say they have properties worldwide, but really they have NONE..no resorts available..but they manage to steal my weeks and give them away and i could not reclaim them. It is a criminal company that blatantly steals from its clients, like me, who must be stupid for my disbelief that this company can operate with legal legitimacy...and they continuously send me renewal notices..it...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Interval International - complete frustration

Posted: 2011-05-27 by    tara.
Complaint Rating:  33 % with 6 votes
Trust me...RUN AWAY AS FAST AS YOU CAN!...
Complaint comments Comments Complaint country United States Complaint category Vacation Clubs

Interval International - Hawaii - Do NOT deposit your week

Posted: 2011-04-28 by    Kimo808
Complaint Rating:  80 % with 5 votes
Do NOT deposit your time share with Interval international!!! - you will not get it back and you wont be able to use the banked weeks at a decent property! I am from Hawaii originally and have since moved to Seattle. I have been trying to use my 3 weeks that I have banked with Interval to book something in Hawaii - I was initially excited to find that there were actually 4 hotels listed on the Big Island - HOWEVER if you read the fine print, it says that YOU CANNOT USE EXCHANGE WEEKS TO STAY THERE you have to pay out of pocket about $999/week - so what is the freakin point then!???? The condos they...
Complaint comments Comments Complaint country United States, Hawaii Complaint category Hotels

Interval International - No availability

Posted: 2011-04-25 by    DRW360
Complaint Rating:  100 % with 3 votes
***DO NOT SUBSCRIBE TO Interval **** This company promises plenty but delivers nothing but hassle and disappointment... I inherited 3 banked weeks with interval International from a relative and just tried to book something, we were trying to book a vacation -- planning a year in advance, spending several calls on the phone with customer serv reps from interval we found nothing for Costa Rica, Buenos Aires and Rio De Janeiro, Sydney, Tahiti -- for the months of Jan-March 2012!! Even though their catalogue boasts thousands of resorts - this is not what it seems -- basically it is an operation that...
Complaint comments Comments Complaint country United States Complaint category Hotels

Interval International - Hawaii - Hidden charges, no flexibility, TERRIBLE

Posted: 2011-04-22 by    barbarawake
Complaint Rating:  50 % with 2 votes
Everything you do with this company is geared for the ease of THEIR processing and for them to make more money. You can't do anything that doesn't add more costs. The more specific your requirements the less likely you are to get anything! I will never use them again!...
Complaint comments Comments Complaint country United States, Hawaii Complaint category Travel & Vacations

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