logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (0 mins ago)
Estuate, Inc
Prakash Balebail is a Liar and IT project Cheat
2. (3 mins ago)
Hammonds Furniture Ltd
Awful company
3. (4 mins ago)
The Bottled Wealth Holdings
Boiler room wine investment scam (Con't)
4. (11 mins ago)
Nannies Dubai
Unprofessional
5. (19 mins ago)
Money Network
won't release my money

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

HughesNet Complaints & Reviews

Sort by: Date | Popularity

HughesNet - Deception in advertising

Posted: 2014-06-20 by    B.J. Wathen
Complaint Rating:  100 % with 1 votes
I signed with Hughes Net about a year ago. The installer said I would have no problems with the service. This is not true; they limit your time on their service and last evening I was asked if I wanted to use a token.


You see, my Internet service had dropped to a dial up speed and could not even get my emails opened. Of course when this happens; you think you have serious problems with your computer and try to get it back up to snuff by changing things on it. This has happened twice in the past year and even spent over $400. to have Best Buy repair
it. There was no...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

HughesNet - Its a scam

Posted: 2014-01-30 by    Mark Inman
Complaint Rating:  100 % with 5 votes
I signed up for Hughes net internet service in Nov. 2013 they immediately charged my bank account $61 for the first thirty
days. The person who took my order said if I was not happy with it I could cancel within the first month. Well the first month
I called about the slow connection speeds. While the people I talked to were nice they did nothing to help. At the beginning of
the second month after they took another $61 my connection was slowed to a point where it was unusable. I immediately contacted my bank so they could not charge me again. I called Hughes net and explained...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

HughesNet - WILL NOT DOWNGRADE SERVICE PLAN

Posted: 2014-01-16 by    slash121
Complaint Rating:  100 % with 1 votes
Dear Hughesnet--On August 17, 2013 I set up an autopay account. During this process I downgraded my service plan from the 15GB plan to the 10GB plan with the understanding that my monthly payment would be $59.99. I received a conformation #96865.
On September 17-2013 I spoke to representative Sam Wilson and was given a case number (38094288).When representative Sam Wilson looked up my conformation number for my autopay account, she could not find any record of my conformation number. When she tried to downgrade my plan, she got an error message, but assured me that when I get my next bill,...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

HughesNet - service speed

Posted: 2014-01-04 by    ruben paz
Complaint Rating:  0 % with 0 votes
hello there.
I signed a contract with DirectTv on 09-2013 for a complete package of Cable TV and internet services. Tthey endorsed me with a third party company for internet services without previous notice. DirecTV told me that after sign in up .
That third party is Hughesnet.and is the meaning of this complaint.
I had problems since the first minute. The installation guy arrived to my house on saturday August 31, 2013 without the proper tools and parts so he left right away saying that he'll give us a call when ready to do the installation to make another appointment,...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

HughesNet - California, Ione - Slow, slow, slow

Posted: 2013-10-23 by    AmadorJoe
Complaint Rating:  100 % with 1 votes
After being contacted by their local installers touting the wonderful benefits of HughesNet Gen 4, we decided to switch from our Wildblue satellite internet service to HughesNet. We were told that HughesNet would be up to 10X faster and $20 cheaper per month. Well, at least the latter is true. Initially, HughesNet was fast, nearly as fast as 4G services when it was initially installed. So far, so good. Eventually however, the speeds began to decrease, the latency (delay before a web page begins to load) in particular has become extremely troublesome. There are times when the latency delay is 30-45...
Complaint comments Comments Complaint country United States, California, Ione Complaint category Internet Providers

HughesNet - Texas, Bellevue - unauthorized bank withdrawal

Posted: 2013-10-12 by    mbrewer
Complaint Rating:  0 % with 0 votes
Plain and simple... Stealing money from people's checking account... And they have the nerve to offer paying back the money $20 a month off our bill ??? Admitting they made an
Unauthorized withdrawal... Right??... Pretty sure I would be prosecuted for such actions....
Complaint comments Comments Complaint country United States, Texas, Bellevue Complaint category Internet Providers

HughesNet - Illinois - Bait And Switch

Posted: 2013-08-03 by    Foggman
Complaint Rating:  100 % with 1 votes
This is the mail I sent to HughesNet and was called back by an individual who did not know anything and continually informed me they could not return my account back to its original status. I started sending them an Invoice once a month for 3 months. Current to date there has been no response from them which tells me I can now file the lien against them and take HughesNet property enforced by the local Sheriff. This ANYBODY can do to any major company or corporation for proof of violation which I have. Like most who have posted here I was sold one type of account and 2.5 months later it was changed...
Complaint comments Comments Complaint country United States, Illinois Complaint category Internet Services

HughesNet - West Virginia - Broken promises

Posted: 2013-07-22 by    nomad57
Complaint Rating:  0 % with 0 votes
I got on with this company back over a year ago, I had to move due to financial reasons and presently living in government housing. Where I live doesn't accept any other provider except for direc. I moved into government housing since Dec 2012, so I haven't had internet since than. Well, Hughes net continued to take $10 + out every month up to June 2013, I called Hughes net for an immediate cancelation, and therefore they said yes and that they could do it, well to make it short they still charged me $239.89 for breaking a contract. WOW...that wasn't what they told me. Since it wasn't...
Complaint comments Comments Complaint country United States, West Virginia Complaint category Internet Providers

HughesNet - Florida - Terrible Service & Staff

Posted: 2013-07-12 by    DevonB
Complaint Rating:  0 % with 0 votes
I canceled my service with HughesNet as each time the weather was less than perfect, we lost all service. Plus, it is was slower than dial up. I had to make two calls and spent over an hour on the phone with an account manager on 19 March trying to cancel my service. They failed to adequately follow all the steps on their side. Whilst they acknowledge I canceled service on 19 March, and their account manager did not do their job correctly - they continued to charge my credit card over $70 per month. Each time I called to dispute the charge, they told me the account was NOT deactivated. When I went...
Complaint comments Comments Complaint country United States, Florida Complaint category Satellite & Cable TV

HughesNet - Illinois - Bait And Sell

Posted: 2013-07-02 by    DeepWater_01
Complaint Rating:  100 % with 1 votes
On 13 March 2013 I finally was able to speak to an individual in the US who was able to understand the English language relating to setting up a new account with HughesNet. I was originally told they would NOT do business with me because I refused to give them my banking information. This in all accounts is against Federal, and PUC Law, they are not allowed to even speak the words. The next thing they attempted to do was charge $5 to send me an invoice for their service they make available on-line. Needless to say after a few quotes of Law to them they backed off from the $5 a month they seemed...
Complaint comments Comments Complaint country United States, Illinois Complaint category Internet Providers

HughesNet - New York, Oneonta - Not usable for several days now

Posted: 2013-03-17 by    rranc1st
Complaint Rating:  100 % with 1 votes
Unable to reach most Websites. May get to a sites first screen, but not able to get passed log-on of any site....
Complaint comments Comments Complaint country United States, New York, Oneonta Complaint category Internet Providers

HughesNet - Tennessee, Centervile - Wont quit charging my bank acct!!!

Posted: 2012-12-22 by    mfrench37033
Complaint Rating:  0 % with 0 votes
I have had Huges Net for a while, maybe a year and a half. I didn't have too much trouble with the service itself, but they had my c.c. number, and did a direct debit every month for my bill. THIS IS WHERE THE TROUBLE STARTED!!!
THEY WILL NOT QUIT BILLING MY CREDIT CARD!!!
When I call them about it, first they tell me that I changed to Dish, and I will have to go to them about my problem!! Then I tell them no I don't, it isn't Dish that is biling me, its you!! Then they tell me I don't HAVE an account with them!!! Then I tell them I must, you just billed me again,...
Complaint comments Comments Complaint country United States, Tennessee, Centervile Complaint category Internet Providers

HughesNet - California, Burson - Lying, stealing technician

Posted: 2012-11-26 by    Ettigirb
Complaint Rating:  0 % with 0 votes
After month of unreliable service HughesNet sent a technician to my home to install a new modem which they mailed (and I was unable to "register") The technician did not install the new modem (HughesNet confirmed that the old modem is still in use) The technician took the mew modem and as of today, 11/26/12 has not returned it to HughesNet. HughesNet has charged my account with $100 for the missing modem. The technician is Jerry Rogers at 209 518-9314 and of course does not answer his phone and does not return calls and does not provide proof that he mailed the modem.
There are...
Complaint comments Comments Complaint country United States, California, Burson Complaint category Internet Providers

HughesNet - Oklahoma, Oklahoma City - Deceptive practices

Posted: 2012-09-27 by    hughesnet_sucks_Out_Loud
Complaint Rating:  100 % with 2 votes
First of all I will say DON'T pay attention to those commercials from Hughesnet. They are all lies.
I signed up about 4 months ago. The first month I had a fairly good connection and great speed. Did not notice any slow downs or interuptions in service. But then the real fun started during the second month.
Once I started my second month; my actual speed slowed way down. I would even see it drop below 15kb/sec during downloads, and on the very rare occasion it would jump over 50 but suddenly drop back again. The few times I talked to "Tech Support" during that month;...
Complaint comments Comments Complaint country United States, Oklahoma, Oklahoma City Complaint category Internet Providers

HughesNet - Company false advertisement

Posted: 2012-09-13 by    Drime
Complaint Rating:  0 % with 0 votes
I Edward Cole am making a complaint against Hughes Net Company for their lies. They told me that my Internet Services would be faster then all other Companies. They told me that it cost $125 for their services but tried to charge me $200 when they came out but settled for $150 instead. My Internet Service is slow and I asked them what was the problem they told me even if I upgrade my Internet to a higher spend still might be the same. I asked them to refund my money and come get their equipment but they won’t refund my money. I’m making a complaint because of their false Advertisement...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

HughesNet - Texas, Burnet - Abysmal Service

Posted: 2012-07-24 by    Dan Hodge
Complaint Rating:  0 % with 0 votes
After a few months of marginal internet access, service was completely lost. At first, it could be restored by spending hours on the phone to HughesNet customer service, but ultimately it was irretrievably lost. HughesNet finally decided their equipment was faulty and offered to make repairs TO THEIR EQUIPMENT at a cost to me of $150. I cancelled and was faced with a $355 early termination fee. Two days after cancelling they called and offered a free service call and three weeks credit, but it was too late as I had signed up with another service provider. After weeks of attempting to negotiate a...
Complaint comments Comments Complaint country United States, Texas, Burnet Complaint category Internet Providers

HughesNet - North Dakota, Gladstone - internet service

Posted: 2012-06-20 by    Rhonda Harris
Complaint Rating:  100 % with 1 votes
We had to switch internet providers when we moved out of town into a very rural area. HughesNet had commericals that seemed to fit what we needed. When we signed up. We told them there was three computers and a game system that ran most of the day. They put us on the best plan for $180/mth. What they failed to mention was the had daily mega bites amounts and when you came close to going over they slow down your internet. First of all we couldn't even run the game system, can't play youtube videos, and three computers drain the mega bites in a half of day and that is just being on facebook....
Complaint comments Comments Complaint country United States, North Dakota, Gladstone Complaint category Internet Providers

HughesNet - Pathetic Service top to bottom

Posted: 2012-06-11 by    John490747
Complaint Rating:  0 % with 0 votes
We have had Hughes No Net for 10 years. We moved to a rural area 30 miles North of Kansas City and the phone service was real bad so we saw a Hughes No Net commercial and decided to give them a shot. Worst mistake you could possibly make. Speeds were pathetic from the get go. Takes time to shoot a signal down from 15 miles in space. Customer service is in INDIA. Try talking to a INDIAN that speaks english about like my 15 year old donkey. If you like 30 to 45 minute waits on customer service calls and then you get cut off...welcome to Hughes No Net. Last month I called Hughes No Net and told them...
Complaint comments Comments Complaint country United States Complaint category Internet Services

HughesNet - California, Agoura Hills - Removal of satellite dishes

Posted: 2012-05-21 by    R Viner
Complaint Rating:  0 % with 1 votes
I have tried to call Hughes net. The party that owned this home previously had several of Hughe's dishes on the house and property, I wish to have that equipment removed, I refuse to hire an independent contractor to perform this task, I feel it is up to Hughes to do so.
I never met the seller and have no clue as to the telephone number associated with the account. You may reach me by email at: ravndlp@gmail.com...
Complaint comments Comments Complaint country United States, California, Agoura Hills Complaint category Internet Services

HughesNet - Maryland, Germantown - terrible customer service after cancellation

Posted: 2012-04-04 by    Tshibler
Complaint Rating:  50 % with 2 votes
I was referred to their service by DishNetwork. I had the internet installed on Friday January 20. I tried to use the internet the next day & was cut off due to over limit. I called and cancelled the service after spending about an hour on the phone asking for a supervisor. Was told they would send me a box to return equipment. February 15th I called them again because I had not received the box to return the equipment & was told they were back logged & I should receive it shortly. March 30th still no box, received a collection letter for $324.00 called billing 1-866-347-3292 spent 44 minutes on...
Complaint comments Comments Complaint country United States, Maryland, Germantown Complaint category Internet Providers

Videos

How to Save on Life Insurance

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
 
loading
     
 
Login close
Email:
Password:

Forgot your password?