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HughesNet Complaints & Reviews

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HughesNet - Criminals & Thieves

Posted: 2014-09-26 by    Unhappy Customer of HughesNet!
Complaint Rating:  0 % with 0 votes
HughesNet Internet provider are a group of thieves and criminals. They will steal from you and claim they don't, they will say you haven;t returned equipment when you have proof you have. They will even claim to credit you back for days your service is down (which is A LOT), however there too they steal right out of your pocket.

Stay away from them, it is much better to pay someone else more and have wonderful customer service, great internet service and a carefree mind knowing the company will not be stealing right out of your account....
Complaint comments Comments Complaint country United States Complaint category Internet Providers

HughesNet - Failure to provide service

Posted: 2014-09-13 by    Mistiee
Complaint Rating:  0 % with 0 votes
Tired of Hughesnets Failure to provide service. Bad Service, don't care attitude. Complaints go unheard. Time to file a Lawsuit against them. That's the only thing that will get their attention. Also when they advertise faster internet Gen 4, Its False advertisement because its slower than ever! No internet would be better than this!...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

HughesNet - Account Reactivation

Posted: 2014-09-02 by    Bonnie Lynn
Complaint Rating:  0 % with 0 votes
We have had Internet service with HughesNet since Feb 2009. Upgraded to HughesNet Gen4 in 2013. Due to circumstances beyond our control, we needed to cancel the service but were told we could only suspend the service for 6 months and then would be able to request another suspension which would be reviewed at that time. Then our circumstances changed and I contacted HughesNet to request reactivation of the service. I have spent the last 20 days trying to get the service reactivated. I never talk to the same person twice and they never seem to be able to find the reference notes to find out what has...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

HughesNet - failure to provide service/dishonest business practices

Posted: 2014-07-29 by    Bartswife91
Complaint Rating:  0 % with 0 votes
We started using Hughes net in February of 2012, because we live out in the country it was basically our only choice. Our service was slow so I called to have them check our system in August of 2013. I told the representative Isel that it was important our service was reliable and reasonably quick since my husband and I are both college students online. She told me an upgrade from Gen3 to Gen4 would solve our issues and we would be much happier even though it was more expensive. We did it and it was a big mistake!!! All of a sudden we started hearing about the "fair use policy" which we...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

HughesNet - Customer service it

Posted: 2014-07-26 by    barbara1976
Complaint Rating:  0 % with 0 votes
I am active duty army. I live on post at Fort Carson located in Colorado Springs, CO. My Internet went down around 5 pm MST. I called at 6pm MST and spoke to Ivan. We tried to get it up and working but no luck. This is the 4th time this has happened. I am currently enrolled an online university and I asked them if they can send a technician out on Saturday. He replied no. So, I asked if I can speak to a supervisor and I was on the phone speaking to Alex. I told him the same thing I told Ivan, got the same response. They both had an attitude about me wanting to have someone to come out on Saturday....
Complaint comments Comments Complaint country United States Complaint category Internet Services

HughesNet - Deception in advertising

Posted: 2014-06-20 by    B.J. Wathen
Complaint Rating:  100 % with 1 votes
I signed with Hughes Net about a year ago. The installer said I would have no problems with the service. This is not true; they limit your time on their service and last evening I was asked if I wanted to use a token.


You see, my Internet service had dropped to a dial up speed and could not even get my emails opened. Of course when this happens; you think you have serious problems with your computer and try to get it back up to snuff by changing things on it. This has happened twice in the past year and even spent over $400. to have Best Buy repair
it. There was no...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

HughesNet - Its a scam

Posted: 2014-01-30 by    Mark Inman
Complaint Rating:  100 % with 5 votes
I signed up for Hughes net internet service in Nov. 2013 they immediately charged my bank account $61 for the first thirty
days. The person who took my order said if I was not happy with it I could cancel within the first month. Well the first month
I called about the slow connection speeds. While the people I talked to were nice they did nothing to help. At the beginning of
the second month after they took another $61 my connection was slowed to a point where it was unusable. I immediately contacted my bank so they could not charge me again. I called Hughes net and explained...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

HughesNet - WILL NOT DOWNGRADE SERVICE PLAN

Posted: 2014-01-16 by    slash121
Complaint Rating:  100 % with 1 votes
Dear Hughesnet--On August 17, 2013 I set up an autopay account. During this process I downgraded my service plan from the 15GB plan to the 10GB plan with the understanding that my monthly payment would be $59.99. I received a conformation #96865.
On September 17-2013 I spoke to representative Sam Wilson and was given a case number (38094288).When representative Sam Wilson looked up my conformation number for my autopay account, she could not find any record of my conformation number. When she tried to downgrade my plan, she got an error message, but assured me that when I get my next bill,...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

HughesNet - service speed

Posted: 2014-01-04 by    ruben paz
Complaint Rating:  0 % with 0 votes
hello there.
I signed a contract with DirectTv on 09-2013 for a complete package of Cable TV and internet services. Tthey endorsed me with a third party company for internet services without previous notice. DirecTV told me that after sign in up .
That third party is Hughesnet.and is the meaning of this complaint.
I had problems since the first minute. The installation guy arrived to my house on saturday August 31, 2013 without the proper tools and parts so he left right away saying that he'll give us a call when ready to do the installation to make another appointment,...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

HughesNet - California, Ione - Slow, slow, slow

Posted: 2013-10-23 by    AmadorJoe
Complaint Rating:  100 % with 1 votes
After being contacted by their local installers touting the wonderful benefits of HughesNet Gen 4, we decided to switch from our Wildblue satellite internet service to HughesNet. We were told that HughesNet would be up to 10X faster and $20 cheaper per month. Well, at least the latter is true. Initially, HughesNet was fast, nearly as fast as 4G services when it was initially installed. So far, so good. Eventually however, the speeds began to decrease, the latency (delay before a web page begins to load) in particular has become extremely troublesome. There are times when the latency delay is 30-45...
Complaint comments Comments Complaint country United States, California, Ione Complaint category Internet Providers

HughesNet - Texas, Bellevue - unauthorized bank withdrawal

Posted: 2013-10-12 by    mbrewer
Complaint Rating:  0 % with 0 votes
Plain and simple... Stealing money from people's checking account... And they have the nerve to offer paying back the money $20 a month off our bill ??? Admitting they made an
Unauthorized withdrawal... Right??... Pretty sure I would be prosecuted for such actions....
Complaint comments Comments Complaint country United States, Texas, Bellevue Complaint category Internet Providers

HughesNet - Illinois - Bait And Switch

Posted: 2013-08-03 by    Foggman
Complaint Rating:  100 % with 1 votes
This is the mail I sent to HughesNet and was called back by an individual who did not know anything and continually informed me they could not return my account back to its original status. I started sending them an Invoice once a month for 3 months. Current to date there has been no response from them which tells me I can now file the lien against them and take HughesNet property enforced by the local Sheriff. This ANYBODY can do to any major company or corporation for proof of violation which I have. Like most who have posted here I was sold one type of account and 2.5 months later it was changed...
Complaint comments Comments Complaint country United States, Illinois Complaint category Internet Services

HughesNet - West Virginia - Broken promises

Posted: 2013-07-22 by    nomad57
Complaint Rating:  0 % with 0 votes
I got on with this company back over a year ago, I had to move due to financial reasons and presently living in government housing. Where I live doesn't accept any other provider except for direc. I moved into government housing since Dec 2012, so I haven't had internet since than. Well, Hughes net continued to take $10 + out every month up to June 2013, I called Hughes net for an immediate cancelation, and therefore they said yes and that they could do it, well to make it short they still charged me $239.89 for breaking a contract. WOW...that wasn't what they told me. Since it wasn't...
Complaint comments Comments Complaint country United States, West Virginia Complaint category Internet Providers

HughesNet - Florida - Terrible Service & Staff

Posted: 2013-07-12 by    DevonB
Complaint Rating:  0 % with 0 votes
I canceled my service with HughesNet as each time the weather was less than perfect, we lost all service. Plus, it is was slower than dial up. I had to make two calls and spent over an hour on the phone with an account manager on 19 March trying to cancel my service. They failed to adequately follow all the steps on their side. Whilst they acknowledge I canceled service on 19 March, and their account manager did not do their job correctly - they continued to charge my credit card over $70 per month. Each time I called to dispute the charge, they told me the account was NOT deactivated. When I went...
Complaint comments Comments Complaint country United States, Florida Complaint category Satellite & Cable TV

HughesNet - Illinois - Bait And Sell

Posted: 2013-07-02 by    DeepWater_01
Complaint Rating:  100 % with 1 votes
On 13 March 2013 I finally was able to speak to an individual in the US who was able to understand the English language relating to setting up a new account with HughesNet. I was originally told they would NOT do business with me because I refused to give them my banking information. This in all accounts is against Federal, and PUC Law, they are not allowed to even speak the words. The next thing they attempted to do was charge $5 to send me an invoice for their service they make available on-line. Needless to say after a few quotes of Law to them they backed off from the $5 a month they seemed...
Complaint comments Comments Complaint country United States, Illinois Complaint category Internet Providers

HughesNet - New York, Oneonta - Not usable for several days now

Posted: 2013-03-17 by    rranc1st
Complaint Rating:  100 % with 1 votes
Unable to reach most Websites. May get to a sites first screen, but not able to get passed log-on of any site....
Complaint comments Comments Complaint country United States, New York, Oneonta Complaint category Internet Providers

HughesNet - Tennessee, Centervile - Wont quit charging my bank acct!!!

Posted: 2012-12-22 by    mfrench37033
Complaint Rating:  0 % with 0 votes
I have had Huges Net for a while, maybe a year and a half. I didn't have too much trouble with the service itself, but they had my c.c. number, and did a direct debit every month for my bill. THIS IS WHERE THE TROUBLE STARTED!!!
THEY WILL NOT QUIT BILLING MY CREDIT CARD!!!
When I call them about it, first they tell me that I changed to Dish, and I will have to go to them about my problem!! Then I tell them no I don't, it isn't Dish that is biling me, its you!! Then they tell me I don't HAVE an account with them!!! Then I tell them I must, you just billed me again,...
Complaint comments Comments Complaint country United States, Tennessee, Centervile Complaint category Internet Providers

HughesNet - California, Burson - Lying, stealing technician

Posted: 2012-11-26 by    Ettigirb
Complaint Rating:  0 % with 0 votes
After month of unreliable service HughesNet sent a technician to my home to install a new modem which they mailed (and I was unable to "register") The technician did not install the new modem (HughesNet confirmed that the old modem is still in use) The technician took the mew modem and as of today, 11/26/12 has not returned it to HughesNet. HughesNet has charged my account with $100 for the missing modem. The technician is Jerry Rogers at 209 518-9314 and of course does not answer his phone and does not return calls and does not provide proof that he mailed the modem.
There are...
Complaint comments Comments Complaint country United States, California, Burson Complaint category Internet Providers

HughesNet - Oklahoma, Oklahoma City - Deceptive practices

Posted: 2012-09-27 by    hughesnet_sucks_Out_Loud
Complaint Rating:  100 % with 2 votes
First of all I will say DON'T pay attention to those commercials from Hughesnet. They are all lies.
I signed up about 4 months ago. The first month I had a fairly good connection and great speed. Did not notice any slow downs or interuptions in service. But then the real fun started during the second month.
Once I started my second month; my actual speed slowed way down. I would even see it drop below 15kb/sec during downloads, and on the very rare occasion it would jump over 50 but suddenly drop back again. The few times I talked to "Tech Support" during that month;...
Complaint comments Comments Complaint country United States, Oklahoma, Oklahoma City Complaint category Internet Providers

HughesNet - Company false advertisement

Posted: 2012-09-13 by    Drime
Complaint Rating:  0 % with 0 votes
I Edward Cole am making a complaint against Hughes Net Company for their lies. They told me that my Internet Services would be faster then all other Companies. They told me that it cost $125 for their services but tried to charge me $200 when they came out but settled for $150 instead. My Internet Service is slow and I asked them what was the problem they told me even if I upgrade my Internet to a higher spend still might be the same. I asked them to refund my money and come get their equipment but they won’t refund my money. I’m making a complaint because of their false Advertisement...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

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