Complaint Rating:

We had decided to go with this company boy was this a mistake! We have had the service for about 8 or 9 months and it has been nothing but a hassle. First off they contract a company to set up the equipment and I guess the company had a couple jobs to do that day and screwed up when they put...

Complaint Rating:

Same complaints as the myriad of others who have posted about HughesNet.

- slow speeds (especially upload)
- frequent random errors while browsing
- phone technicians that don't know how to troubleshoot their product
- onsite technicians that are unprofessional...

Complaint Rating:

I submitted a complaint earlier but not sure if it got posted. I have been with HughesNet back when it was called direcpc. Back then they just had download and no upload, had to use phonline to surf net. I live in a rural and this is why I chose HughesNet because phoneline net was to slow. HughesNet...

Complaint Rating:

Check out the new Hughesnet "Fair Access Policy". If you use too much bandwidth than your plan allows, they shut you down. That's not new, but the punishment period is! If you exceed your bandwidth, they close down your net for a full 24 hours. Yep, if you accidentally go...

Complaint Rating:

I've had Hughes Satellite Broadband since August 2005. I thought I would have faster connections and downloads. Not so. The connection speed is terrible. I wait and wait, usually my request is timed out. Have I called tech support? Yes, many times, and it usually improves for a...

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I found out the hard way (running a very small business at home), that even with the professional plan, there is 425MB download limit per day on this service. THAT was never pointed out to me as part of "fair service usage". Once you hit that limit, your internet service "dies"...

Complaint Rating:

Hugesnet (formerly Direcway) implemented a 'Fair Access policy' (FAP) which does not allow for the daily download bandwidth paid for by the service plains. This is because there is a 24hour penalty after the threshold for a day is reached.

If at 11:59pm I go 1 byte over...

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HughesNet client for 1 year now. I am a WISP Operator (Wireless Internet Service Provider).

When I first elected to utilize HughesNet at our NOC (Network Operations Center) HNS's service was not pitted against SkyBlue SISP (Satellite Internet Service Provider) in a competitive...

Complaint Rating:

They say that the FAP is for abusers. What they don't say is that since they have more customers than their equipment will support, it's ceaper to rip off people than to add sufficent equipment.

Our FAP problem is almost daily, and doesn't matter if the computer...

Complaint Rating:

Hughesnet has the worst customer service of any company I have ever dealt with. If you are lucky enough to get someone on the phone you may or may not be able to understand their broken English. If you asked to be transferred to someone you can understand they accidentally disconnect the call...