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We have two auto loans with HSBC. After my husband deployed for the middleeast HSBC reposses both car this year. The first time was back in March 2008 and 2 time was this past week. We requested that HSBC reduced our interest Rate from 16% to 6% on both accounts under the provision fo the Service...

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After having my last four cars financed through HSBC over the period of about 13 years, HSBC repossessed my car for not paying my note after 2 months. I decided I couldn't afford the notes so it was a blessing. In any case, I have been paying the collection agency the balance, on time for...

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This is an account of my troubles with HSBC Auto Finance following my corporate relocation with MNC to Asia in August, 2006. Given HSBC’s global footprint and slogan “The World’s Local Bank,” I would have expected far better understanding of the needs of expatriates....

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I just paid off my auto loan with HSBC auto finance. I paid off the amount ,a little over 15k,that was stated in their billing statement. I have never been late with a payment. I then get a bill from them for $104 and it is due in of all things it is due in 01/05/2010! I called had a heck of...

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I purchased a 2005 Toyota Matrix from Planet Mitsubishi in Modesto, CA (now out of business) 3 yrs ago, financed by HSBC and have now found out the car has frame damage, may be unsafe to drive, is not worth anything near the loan balance and can't be traded in due to the damage. I am now...

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Up to ten calls a day on my personal cell phone which is used exclusively for family medical emergencies. There is no live person to talk with nor any effective e-mail address to lodge complaints or demand a stop to these unwanted calls. A letter sent to their San Diego address was not answered...

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This is by far the worst auto loan company I have ever had a loan with! Their customer service reps are rude and very misleading! I have been trying to get a loan differment for only one payment. The rep told me I could call back after catching up a payment to do so, but what a liar! I called...

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When my Chevy van broke down with expensive transmission troubles in 2004, my sister suggested instead of paying for a new transmission to try to trade in my van for a newer vehicle. At first I thought this could be a good thing, I could get a newer vehicle, make payments to re-establish my...

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HSBC Auto Finance is shady and underhanded. They will say one thing and then when you call to ensure that what they say is true, a whole new situation occurs. You know you're on the work out plan but the rep did not place notes in the system. OH ABUT THE COMPUTER SYSTEM IS NOT THE PROBLEM!...

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Unbelievable - you pay your car note. You next to the last one after 7 years and they cash it and do not post. Then harass you constantly via telephone. People that do not speak English! What a farce! Go anywhere else for your auto loan - these people are a rip off!!!

Rude. Learn...