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We have two auto loans with HSBC. After my husband deployed for the middleeast HSBC reposses both car this year. The first time was back in March 2008 and 2 time was this past week. We requested that HSBC reduced our interest Rate from 16% to 6% on both accounts under the provision fo the Service...

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After having my last four cars financed through HSBC over the period of about 13 years, HSBC repossessed my car for not paying my note after 2 months. I decided I couldn't afford the notes so it was a blessing. In any case, I have been paying the collection agency the balance, on time for...

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This is an account of my troubles with HSBC Auto Finance following my corporate relocation with MNC to Asia in August, 2006. Given HSBC’s global footprint and slogan “The World’s Local Bank,” I would have expected far better understanding of the needs of expatriates....

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When my Chevy van broke down with expensive transmission troubles in 2004, my sister suggested instead of paying for a new transmission to try to trade in my van for a newer vehicle. At first I thought this could be a good thing, I could get a newer vehicle, make payments to re-establish my...

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HSBC Auto Finance is shady and underhanded. They will say one thing and then when you call to ensure that what they say is true, a whole new situation occurs. You know you're on the work out plan but the rep did not place notes in the system. OH ABUT THE COMPUTER SYSTEM IS NOT THE PROBLEM!...

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Unbelievable - you pay your car note. You next to the last one after 7 years and they cash it and do not post. Then harass you constantly via telephone. People that do not speak English! What a farce! Go anywhere else for your auto loan - these people are a rip off!!!

Rude. Learn...

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I bought my truck 6 months ago, had to register it in Feb .but could not because this company has not got there paper work straight, I have called them every day for the mmonths. I get different bullcrap stories every time, I’m very pissed off I paid 15000 for this truck I would have stayed...

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Up to ten calls a day on my personal cell phone which is used exclusively for family medical emergencies. There is no live person to talk with nor any effective e-mail address to lodge complaints or demand a stop to these unwanted calls. A letter sent to their San Diego address was not answered...

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I refinanced a loan with another bank and they sent the payoff to HSBC on Oct 21st 2008. They posted someone elses payment on my account with a totally different amount and different customer. They couldnt even figure out that the amounts and customer names were different until I had to speak...

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I called to inquire about my account and the status. First, I was told by an Indian call center rep that my account was current. A few weeks later, I called again and an Indian lady told me I was current but only for the last 30 days. She could not research back the past 6 months or so. On the...