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Hertz Car Rental Complaints & Reviews

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Hertz Car Rental - Thieves

Posted: 2014-02-26 by    m-maier
Complaint Rating:  0 % with 0 votes
I rented a car for one day in Germany, Frankfurt Hahn. I booked the car in Internet for early morning at 4 AM, but in office was no one. I waited 3 hours, very tired, was cold, when I got the car, I saw tiny scratch. I took photo just in case. When I went to home, week later Hertz got form my credit card 200€ and one week later got letter, where was wrote that I must to cost 460 more.
I was shocked! Wrote to Hertz and sent photos, but they don't answer! Called to Hertz, but they ignore me. Every month send me letters with bill. Already I try to back my 200€ five month. it's...
Complaint comments Comments Complaint country Estonia Complaint category Car Rental

Hertz Car Rental - misrepresentation of rental agreement

Posted: 2013-12-08 by    gwin62
Complaint Rating:  0 % with 0 votes
Good Day
I went to the Hertz location in Palm Beach, Fl. to pick up my mid-sized car only to find they did not have one. The agent explained since I am a "GOLD MEMBER" that I was being upgraded to a mini-van. I explained that I have a 7 hr drive and a mini-van was not acceptable. I viewed the parking lot and found a 4 dr Toyota. I asked if could have that one and she said it was already rented. I asked her to explain how that person can get the car they requested but I can't. She could not. I told her the Gold Member status was truly a joke. Do not be fooled by that classification....
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Car Rental - Ontario, Toronto - Misrepresentation

Posted: 2013-10-18 by    nigel d
Complaint Rating:  0 % with 0 votes
I recently booked a hertz car rental online without any extras included. On arrival at the airport I was asked by the representative whether I would like additional liability insurance. I was travelling with two others and we discussed this at length between us and the representative and decided that we would not like this cover as the cost was more per day than the deal on the car itself! We did take the prepay fuel option though and I signed the agreement before leaving. What I didn't realise was the representative had added the liability insurance to the agreement. Tired after a long journey...
Complaint comments Comments Complaint country Canada, Ontario, Toronto Complaint category Car Rental

Hertz Car Rental - Additional charges

Posted: 2013-08-02 by    Anilvora
Complaint Rating:  0 % with 0 votes
July 29, 2013 July 31, 2013 HERTZ ITALIANA SPA ROMA, ITA 42.35 EUR @ 1.370247 $59.48
I rented car in may 22 at Venice and dropped at Pisa on 25. It was fully insured. Paid 177 dollars for insurance. The car was filled at airport when dropped off. It was checked by attendance. Now I have been charged the above amount without any explanation.my e mail is anilvora@ hotmail.com...
Complaint comments Comments Complaint country Canada Complaint category Car Rental

Hertz Car Rental - POOR CUSTOMER SERVICE

Posted: 2013-02-22 by    J Ehrley BTS
Complaint Rating:  0 % with 0 votes
Car rented from Sacramento, Ca. airport. Had comformation number for car two hours prior. Apon arival I was informaned that they did not have my car. LET THE ONE WEEK NIGHTMARE BEGIN. They stuck me with a new Cadillac that I didnt want. Nothing worked on the car. Customer service is NON EXISTICING, another 2 hrs. of waisted time. I got lost at least a dozen times with a non working gps. The FREE XM radio did not work. The car controls needs a rocket scienctist to figure out. This car was one problem after another. HERTZ CUSTOMER SERVICE IS WORTHLESS AND NON EXISTING. I WILL NEVER RENT FROM THESE...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Car Rental - California, San Jose - OVER CHARGED MORE RENTAL DAYS

Posted: 2012-07-12 by    EMMA SPENCER PEREZ
Complaint Rating:  100 % with 2 votes
Rented my vehicle from 4/27/2012 and returned by due date of 5/1/2012 with full tank. several days later I found that they billed me until the 7th of May and a re-fuel charge of $80 totaling to $380. When the original bill should have been $102. This is the 3rd time this company has did that. This should be illegal. When I call the Hertz billing they make you hold for 30 minutes to discourage you. The office whom rented keeps telling me they adjusted it, billing tells me they haven't. Its complete circles. Consumers need to be aware!...
Complaint comments Comments Complaint country United States, California, San Jose Complaint category Unauthorized Charges

Hertz Car Rental - Fraudulant Charges

Posted: 2012-04-24 by    CLR1
Complaint Rating:  100 % with 1 votes
On March 24th, 2012 I picked up a rental car reserved and paid for online through Auto Europe, in Aix en Provence, France. The rental fee paid in advance online was $67.08 . This covered the rental only. No extra charges or services were requested by us; including additional insurance. The sub-contracting rental company turned out to be HERTZ.
Imagine my surprise when I received my VISA statement recently to discover an additional charge by HERTZ of $183 dollars !

Following my conversation with a Auto Europe customer service representative, I filed a formal complaint requesting...
Complaint comments Comments Complaint country France Complaint category Car Rental

Hertz Car Rental - North Carolina - Made a billing mistake-refuse to fix in a timely manner.

Posted: 2012-01-26 by    tfletcher
Complaint Rating:  100 % with 1 votes
Decided to rent from Hertz after years of renting with Enterprise. It took one cocky dishonest employee from Enterprise to turn me off but now that I look back being lied to for $12 (at least Enterprise paid us back immediately) was not worth the decision to rent from Hertz. HUGE MISTAKE!
Picked up our rental...bill was supposed to be just over $300. Paid with a debit card. Drove for 15 hours and found out over the weekend there was a hold placed at our bank for just over $590. WOW that's a $290 difference.
Of course we don't travel with a lot of cash nor our credit cards...
Complaint comments Comments Complaint country United States, North Carolina Complaint category Car Rental

Hertz Car Rental - Most Expensive Ever

Posted: 2011-12-09 by    Gaidon
Complaint Rating:  0 % with 1 votes
I rented a car for three days in Myrtle Beach, it was the most expensive car I’ve ever rented as I usually rent my cars through Zipcar. Zip car pays for gas, 180 miles per rental and covers you for anything that happens to he car while you are driving for a one time fee of 75.00/year the most I’ve paid to rent a car for three days is 242.00. When I got my car at Myrtle Beach airport Hertz, I had to pay almost 50.00 per day for insurance because I don’t have a car at home so therefore no car insurance.

What a ripoff also had to pay 12.00/per day for the GPS which...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Hertz Car Rental - Ohio, Cincinnati - Service

Posted: 2011-07-25 by    gdilli
Complaint Rating:  0 % with 0 votes
I rented a car from Hertz, located in a AAA travel center on Beechmont Ave., in Cincinnati on 7/18. I had to sign s rental form with no total amount on it because I was told the computers weren't operating, the car rented to me was filthy. I was due to return the car on 7/22 at 6:00 pm and brought the car back almost 2 hours early at 4:20 pm on Friday, 7/22. Today is Momday, 7/25 and the rental still has not been closed and my credit card continues to be charged $100 per day. The entire rental fee was supposed to be $296. We are now up to $795 and I won't be surprised if I look at my credit...
Complaint comments Comments Complaint country United States, Ohio, Cincinnati Complaint category Car Rental

Hertz Car Rental - California, San Jose - deceptive billing practices and unfair billing

Posted: 2011-07-15 by    frank lovinfosse
Complaint Rating:  0 % with 0 votes
I rented a car at hertz at the norm mineta international airport for a week. It was set up by AAA and i was told it was a $155 a week. I kept it for two weeks and two days and returned it . they kept a two hundred dollar deposit with my atm. when i returned it i was told my bill was $525 dollars. i asked why and she said " thats all te hidden fees. I asked what hidden fees and she said taxes and license fees and the AAA discount was only good for a week. I didn't have enough money. I called thier corp office twice and was told they'd get back to me they never did. I lost my atm and...
Complaint comments Comments Complaint country United States, California, San Jose Complaint category Car Rental

Hertz Car Rental - Pennsylvania, Erie - bad service

Posted: 2011-07-06 by    beinghuman2334
Complaint Rating:  0 % with 1 votes
I have rented a vehicle from Hertz in the Erie airport last week. The car they had given me was a Toyota corolla. This car was dirty, brakes sounded horrible, oil was low, washer fluid was low, and there was trash in the center console. I called to speak to the manager about this. I got nothing but rude comments like "You shouldn't have drove off if it was dirty!" and "Oh well, I don't have anything to else to give you." I was stunned at the rudeness of the manager. Getting snooty comments from her has not only happened to me once, but on many occasions. They need to...
Complaint comments Comments Complaint country United States, Pennsylvania, Erie Complaint category Car Rental

Hertz Car Rental - Wales, West Glamorgan, Swansea - Moneys taken

Posted: 2011-06-09 by    Mr James Thomas
Complaint Rating:  0 % with 0 votes
Hertz have taken moneys from my account without my knowledge (£320.16) and without an invoice, and are unwilling to explain why. They keep putting obstacles in the way....
Complaint comments Comments Complaint country United Kingdom, Wales|West Glamorgan, Swansea Complaint category Car Rental

Hertz Car Rental - Minnesota, Minneapolis - Said this much charged me a lot more

Posted: 2011-05-15 by    Mark Olson
Complaint Rating:  0 % with 0 votes
I rented a car from hertz and at thta time I was told when I return the car that I could buy the gas cheeper from them.so when I did return the rental I was Told at that time the totel rental fee was 511.00 However Hertz billed my checking account 634.86 when I ask why this was they told me it was because I returned it on empty.and I was billed 9.29 a gal.for gas that I was told would be cheeper than buy it any where else and The guy that checked the car in at Hertz also told me then the gas would only be 2.90 a gal.
But the real problem for me is that when they billed my account the 634.86...
Complaint comments Comments Complaint country United States, Minnesota, Minneapolis Complaint category Car Rental

Hertz Car Rental - Rude driver making an unsafe U turn

Posted: 2011-03-29 by    Gettse
Complaint Rating:  0 % with 1 votes
I was struck by a driver making an unsafe U turn in a Hertz rental while riding my motorcycle Police report lists driver as being at fault. My vehicle was towed and I was taken to emergency room. I have called Hertz claims department twice a day for the past five days. Their outgoing message says that someone will get back to me in an hour.

So far they have not returned a single phone call. Meanwhile my vehicle has been impounded for two weeks and is undividable. I have been a Hertz customer in the past. All I can say is it that they are practicing a high level of corporate irresponsibility...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Car Rental - Unauthorized charges and customer relations are rude

Posted: 2011-03-29 by    Digalane
Complaint Rating:  0 % with 1 votes
Tried to rent a car with Hertz for a day to attend a funeral. Pre booked online entered my partners name as driver and my credit card details as i don’t drive and she doesn’t have a credit card. That was the fatal mistake since in the terms and conditions it says the names have to be the same. Yet somehow even though they can’t accept payment from a card in a different name, they have no problem taking the payment off the card all the same.

Presumably using the incorrect name for the card. When we turned up to collect the car they refused to let us take one as the...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Hertz Car Rental - Let my experience give you the assurance needed to shop elsewhere for your car rental

Posted: 2011-03-28 by    Gilangio
Complaint Rating:  100 % with 1 votes
In August 2009 my family made reservations online for a small SUV. The night before we were to bring it back the car started running very rough and would max at 15 mph at best. We contacted their roadside assistance department they claimed that if the car was “running” they would do nothing to help. The next day we limped back to the airport, barely made it with 20 minutes before we missed our plane.

Hertz charged us for an extra day, since we were late due to their car problems. Next they charged us for the GPS, which we did not use, but could not prove. We repeatedly...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Hertz Car Rental - Damage ripoff

Posted: 2011-03-21 by    say_what??
Complaint Rating:  83 % with 6 votes
Rented a car at VIE for a few days and dropped it off early morning before the counter re-opened. A couple of weeks after the rental, I got a letter in the mail with a 1000 euro bill for a 150 euro rental. The reason? A scratch on a front hubcap and some supposed "scratches" on the rear bumper cover. The hubcap scratch was undocumented (but I did bump a curb one time while parking, so it's possible that there was a ding that I didn't notice... they charged me 20 euros for the hubcap... whatever... no big deal and just not worth complaining about - it's Austria, land of nickel-and-diming)....
Complaint comments Comments Complaint country Austria Complaint category Car Rental

Hertz Car Rental - Fuel for Car rental

Posted:    Ikaika
Complaint Rating:  0 % with 0 votes
manager: Brian
Sell Rep: dywne- You Say it like this (Dawn-Knee)i Arrived at the Hertz rental at 8:54 PM

I sent you my reservation e-mail on the first e-mail from
Coolbreezechill@gmail.com

I'll send my receipt once I get feed back concerning my complain.

The lady assistance me when i drove up and i asked the questioned "Hey did you
already charge me for a full tank of gas cause on my agreement there is only
Stars (***) and i was wondering if not can i go and just put gas in due to that
i am a hour early."...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz Car Rental - Ohio, Cincinnati - car reservations

Posted:    rex261
Complaint Rating:  0 % with 0 votes
my daughter had book a car online two weeks before a trip to Cooperstown NY where my grandson was to join his team play in once in a life time baseball trunament. his team had fund raised for over two years to be able to go.the night before the trip we went to pick up the car.only to told by the sales person (Chris), they had no cars.and the only said to us was "sorry"!! my family, friends will never rent a car from herzt again....
Complaint comments Comments Complaint country United States, Ohio, Cincinnati Complaint category Car Rental

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