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Hertz Complaints & Reviews

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Hertz - deposit

Posted: 2014-06-05 by    Susan Aldrich
Complaint Rating:  0 % with 0 votes
Returned my rental car two weeks ago. Hertz has still not released my deposit. They are blaming debit card bank. I have never had any problems with the return of a deposit from other car rental companies. The bank has the deposit as pending. I called hertz and got a run around and an attitude....
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Charges

Posted: 2014-04-07 by    Patrick Bartolo
Complaint Rating:  0 % with 0 votes
Good evening,

We booked a car through Rentalcars.com and the car given as a Ford Focus and the car provider was Hertz. The car was used from 28th MRCH TILL THE 31ST MARCH. We paid immediately online when we booked. Unfortunately although we filled up the tank with diesel prior to giving the car back we were charged Euro 127.36 and when I called Hertz in Italy they said that it was related to missing diesel in the tank.
This is not true since we filled it up from a pumping station close to the port so we used just a bit of diesel and surely not worth Euro 127.36.
When...
Complaint comments Comments Complaint country Italy Complaint category Car Rental

Hertz - Fired local rental manager

Posted: 2014-03-15 by    Wayne Trigg
Complaint Rating:  100 % with 1 votes
I am a Presidents club member and have rented from this location for about 4 years. I the manager (Steven) was always friendly and always greeted me by name. He is a young man in his 30'S? with young children. When I went in to say hello on Friday they said the district manager just fired him for not meeting sales goals. Well I have run into this prima donna before and he has about as much personality as a rock. I called and left a message for him and said I would be dropping Hertz and he could say good by to over $10, 000 a year in business from my company....
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Unreasonable Charges

Posted: 2013-11-25 by    Ma Ming
Complaint Rating:  0 % with 0 votes
I have sent 2 mails to Hertz Gold Service but no any reply, Please check mail below:

My Golden Card No. is : 59642970.

I have rent a car in Frankfurt Airport on 1 Nov 2013, and return on 3 Nov 2013.

I got a unreasonable charge in below description, please check attachment for detail info.

“SCHADEN/DAMAGE VORLAEUFIG 290.00”

When I return the car to service, they said there is 2 little scratches on one wheel which is not record in system.

But I have put my comment when I return the car, I never create...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Victoria - Illegally chrged for damage

Posted: 2013-10-02 by    Ant0109
Complaint Rating:  100 % with 1 votes
I received a letter in the mail from Hertz Australia claiming I am responsible for windscreen damage & charged $200. I explained to Hertz claims dept. -a Agi Tsarouhidis by email (they don't like to take calls and never return calls) there were two chips (not one as they indicated) and if I was not already half an hour away from the airport I would have returned the car. Several emails & still no reply.
I have been a Gold memeber for fifteen years, have always treated a rental car as my own & have never incurred any damage.
Clearly this is a scam Hertz have going. Send out blanket...
Complaint comments Comments Complaint country Australia, Victoria Complaint category Scam & Fake Checks

Hertz - Texas, Athens - Over charged

Posted: 2013-09-25 by    Nakendra Butler
Complaint Rating:  100 % with 1 votes
I was over charged 300.00 on my car rental and the car was due on 9-24-13 but I turned the car in on 9-23-13 and the rental agreement was not process until 9-25-13 ao when I got the release agreement I had been over charged 300.00 and this is not the first time for this not very happy....
Complaint comments Comments Complaint country United States, Texas, Athens Complaint category Car Rental

Hertz - Florida, Orlando - IRREGULAR CHARGE

Posted: 2013-09-16 by    Giancarlo Spizzirri
Complaint Rating:  0 % with 0 votes
I lost the car keys inside Premium outlet mall and I called Hertz, where I rented the car(RR 177705091), for assistance. After 30 minutes waiting an operator answered me and I explained that I lost the car keys. I explained that my English wasn't perfect, because I am a Brazilian, and asked her to be patient with me. After a while she said she was going to send me a locksmith to help me, and I said I could leave the car and grab a taxi home, she oriented me otherwise telling me to wait for the locksmith she would send to me and that I should not pay for this service because I was covered. When...
Complaint comments Comments Complaint country United States, Florida, Orlando Complaint category Car Rental

Hertz - Mistreatment

Posted: 2013-06-18 by    George Hadjipieris
Complaint Rating:  0 % with 0 votes
I am a frequent traveler renting around 20 cars in different places of the word per year. Today I has the worst experience I ever had in renting a car, from Hertz at Eleftherios Venizelos airport in Athens. . I am an Aegian Airlines Gold Member and I was told I was entitled to a discount and to free upgrade. I asked for the category before last with same day return. I was given the keys of an automatic Peugeot 107 and was told the exact spot and told to pick it up. No mention for any damage or need for inspection. When I went there I noticed that the all rims were damaged and the car was dirty....
Complaint comments Comments Complaint country Greece Complaint category Car Rental

Hertz - District of Columbia - car rental

Posted: 2013-03-15 by    Vonda Nelson
Complaint Rating:  0 % with 0 votes
Well I don't know where to start but I can relate to the overcharging, (Hertz charging me an additional $50.00 daily for an extended rental I had for 3 months) bad customer service (returned an unsafe vehicle I was paying 156.00 daily, to be told I would be given a vehicle nowhere in its class and probably worth $11.00 a day) which goes to show people are not professionals anymore. Instead they go on power trips instead of being an asset to loyal customers. Last but not least I had to spend 2 and a half weeks in jail smh...because Hertz claimed I stole their vehicle. No one regardless of how...
Complaint comments Comments Complaint country United States, District of Columbia Complaint category Car Rental

Hertz - Georgia - rude people

Posted: 2013-01-31 by    pissedphillygirl
Complaint Rating:  0 % with 0 votes
We rent our cars weekly. Long story short we started calling the company directly to extend our rentals since they "weren't going through". Corporate said that it was because our local office didn't process our order. We were getting calls and letters a=saying that we had our car illegally. So I called and extended our car on Monday, on Thursday I called because they took the money for the rental and also took three $30.00 charges and a $40.00 charge. I called the company to talk about this and I am told that I must return this car right now or it will be repo'ed. He starts...
Complaint comments Comments Complaint country United States, Georgia Complaint category Car Rental

Hertz - on line reservation not accepted

Posted: 2013-01-09 by    DDO25
Complaint Rating:  100 % with 1 votes
Imagine arriving at 1100pm into Merida Mexico, noone around to help, no other car companies open and your online reservation is not accepted at the Hertz counter. The rep tries to strong arm you for $500 extra dollars to get the same car you booked through the company web site. Now make it worse - you have your whole family 2 kids and spouse. Even worse - corporate Hertz will not help.
That was my Christmas vacation in Mexico. I'm warning everyone to never rent from Merida, Mexico. I'm also warning that Hertz Corporate is worthless....
Complaint comments Comments Complaint country Mexico Complaint category Car Rental

Hertz - Texas, Austin - rental

Posted: 2013-01-08 by    REGINALD ROGERS
Complaint Rating:  0 % with 0 votes
I rented a car online and prepaid on 01/07/2013. When I got to the counter it was unnsuccessful everybody was talking about each other to us about their co workers. strictly unprofessional. the only one to try to help was the manager. My funds were PlACED ON HOLD BUT THEY CLAIMED THEY COULD NOT SEE IT BUT i GOT A CONFIRMATION NUMBER....
Complaint comments Comments Complaint country United States, Texas, Austin Complaint category Car Dealers

Hertz - Over charging

Posted: 2012-12-03 by    iona yot
Complaint Rating:  0 % with 0 votes
I have not received a reply to the following hopefully self explanatory final email

Dear Mr Beckovsky

RR nnnnnnnnnnn

Malaga Airport,

For the avoidance of doubt can you please confirm that Hertz Corporation Number1 et al believe it perfectly acceptable to insist on Rental agreements that
· have a non negotiable fuel policy pick up full 8/8 and return empty 0/8

· compound the issue with a Hertz Corporation Number1 non pre-advised and non negotiable charge for fuel at EURO 2.6380 / litre when the prevailing...
Complaint comments Comments Complaint country Spain Complaint category Car Rental

Hertz - The EUR 1,150.58 Dent

Posted: 2012-11-12 by    Mirka K.
Complaint Rating:  0 % with 0 votes
I rented a car from Hertz in Dusseldorf for 6 weeks from June 13 until July 25.
I am enrolled in the Premium Car rental Protection Program provided by American Express.
When I returned the car, a Hertz employee reported damage - 1 small dent.
I asked whether Hertz was going to bother about it.
I was told that I would be notified.
Hertz immediately charged my credit card on July 25: the amount, EUR 786.28.
I asked many times for an explanation and invoice: there was no response until September 13, 50 days after Hertz charged my credit card.
I received...
Complaint comments Comments Complaint country Germany Complaint category Car Rental

Hertz - Pennsylvania - E-ZPass

Posted: 2012-09-28 by    Fusako Aliquo
Complaint Rating:  0 % with 0 votes
Hello. This is Fusako Aliquo at MSA International.
I have received a bill for $60.90 from PLATEPASS HERTZ TOLL: AMERICAN TRAFFIC SOLUTION.
I didn’t have any idea what is for. Then I found out that it was for a E-ZPass fee for a Hertz rental car.
I never requested any E-ZPass and I guess that it was left in the car.
We frequently have visitors and I need to rent cars often.
I think that one of our visitors just used it without notifying me.
So, I don’t mind to pay for toll fees since my visitor use it.
However, I am not sure whether I will...
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Car Rental

Hertz - Didn't Fulfill Contract

Posted: 2012-09-13 by    Steve from Massachusetts
Complaint Rating:  0 % with 0 votes
I reserved a family size sedan (Altima or similar) from Hertz at Palm Beach International Airport, FL through Price Line. I did not arrive at a busy time, but the agent told me that there would be a wait of an hour or two at the pick-up station because they were in the process of putting new vehicles into service and didn't yet have the full compliment. Nevertheless, he began entering my information in the computer to process my rental. I was going to pay for an hour(s) that I did not even have a vehicle. My protests were met with sarcasm.

I walked out and took the shuttle to...
Complaint comments Comments Complaint country United States Complaint category Car Rental

Hertz - Payments of fine

Posted: 2012-07-27 by    Chris Boon
Complaint Rating:  0 % with 0 votes
Received notification from Hertz of a fine which they deducted from my credit card on the 13th June. €36.30
Now received a fine direct from Cefalu police for the same offence.

chrisboon1@aol.com...
Complaint comments Comments Complaint country United Kingdom Complaint category Car Rental

Hertz - Support Abroad

Posted: 2012-06-25 by    The Magster
Complaint Rating:  100 % with 1 votes
We have used Hertz abroad before and been happy. However, in Ireland, when we had a puncture/flat, we discovered no book in the glove compartment, no spare tire. Then I called the Emergency Road Assistance number about 5 times - NO ANSWER. Then I proceeded to call the other listed numbers. All responses were answering machines saying that business was M-F 9-5. I tried reservations and finally decided to pretend I wanted to MAKE one. Voila! A human being, who then transferred me to someone who could help. What kind of car??? Oh, no tire, but under the floor behind the passenger seat is a spray can...
Complaint comments Comments Complaint country Ireland Complaint category Car Rental

Hertz - Illinois, Chicago - Lost and Found

Posted: 2012-06-11 by    Bigbob411
Complaint Rating:  100 % with 4 votes
For the second time in 3 years I've left something in my Hertz Rental Car at dropoff. I've called Hertz and every time have found it extremely difficult to reach the outlet to tell them what I've left in the car. Nevertheless, once I've reached the proper people, they claim that "nothing was found" in the rental car. On both occasions I knew that I left the item in the car, but I've received the same baloney that they "searched and found nothing". "Our people are honest and turn in whatever they find in a car". The company has a useless lost...
Complaint comments Comments Complaint country United States, Illinois, Chicago Complaint category Car Rental

Hertz - Beware of Hertz Rental scams in California

Posted: 2012-05-15 by    Howey
Complaint Rating:  0 % with 0 votes
I have been a gold member for many years and over these years have rented many many vehicles from Hertz. After my last experience I will not rent from Hertz again but I will share my experience on every web site, blog, travel site and everywhere else I can. Our vehicle broke down and we were left stranded on the side of the road. The emergency help line was very rude and not very helpful and when I complained to the customer service person (named April) at the Santa Rosa rental facility I was promised she would make things right. Of course I have never heard back from her.

I understand...
Complaint comments Comments Complaint country United States Complaint category Car Rental

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