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Hayneedle.com Complaints & Reviews

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Hayneedle.com - Nebraska, Omaha - Live chat agent didn’t help me and no support from them at all

Posted: 2014-09-14 by    Stanton
Complaint Rating:  0 % with 0 votes
My mother ordered dining table and chairs from the website www.hayneedle.com. After 4 days I got email from them that my order was cancelled. WTF? I contacted the live chat agent, but he wasn’t interested in my problem. He didn’t offer any solution or anything else. Total scam, so don’t buy from them, ‘coz you will waste money only. Please, post your comments and share your views about this company....

Hayneedle.com - Order canceled

Posted: 2013-03-13 by    UserNeedle
Complaint Rating:  0 % with 0 votes
Ordered a coffee table listed as 'in stock' on the website. After a week, and after the charging my CC hayneedle.com canceled the order without explanation. At least they canceled the charge as well. However, this is not how a serious business operates. I won't be shopping from them again....

Hayneedle.com - I wish I would have read this before my purchase from Hayneedle

Posted: 2013-01-24 by    Dibikes
Complaint Rating:  0 % with 0 votes
I wish I would have read this before my purchase from Hayneedle. I purchased a desk/loft/bed combo in mid-November. I was contacted about a week later via e-mail that they were canceling my order because they could not fulfill it. I called and confirmed this and purchased this item elsewhere. About another week later I received an e-mail that my order was shipped and my credit card was charged $1, 200. I called them and they stated they were sorry and they would stop the shipment and credit back my card. Another week later I received a call from the freight company stating they wanted me to call...

Hayneedle.com - I don't think I will buy from them again

Posted: 2013-01-09 by    Yarhove
Complaint Rating:  0 % with 0 votes
Ordered curtain panels and glass pitchers from the site. The curtains did arrive in a timely fashion and shipping was fine. I did encounter some problems with this company and I don't think I will buy from them again.

1. I was never told that the pitchers would took an extra 2 weeks to be delivered until after I completed my order.

2. I ended up not liking the curtains and returned them. The return process was such a pain. They do charge for return shipping. Although on the site they said you can choose to ship it yourself and pay for it yourself, it was impossible...

Hayneedle.com - I will never order from this site again

Posted: 2013-01-04 by    Tiores
Complaint Rating:  0 % with 0 votes
I ordered an item on 12/18 and was told it would be here before christmas. 12/26 and no item so I sent an email and was informed that it would send out the next day and be here 1/2. Guess what? it's 1/2 and no item but, I did receive an email saying it is delayed and won't be here until 1/8. Ridiculous! I will never order from this site again....

Hayneedle.com - This has been an absolutely awful experience

Posted: 2013-01-03 by    Arione
Complaint Rating:  100 % with 1 votes
I ordered a product shipped to my father as a Christmas present, delivery date 12/12. When I visit over the holidays I find that the item never arrived! Apparently my order was canceled due to inventory issues and I was never informed. Hayneedle was unable to even send me an email informing me that my gift would never arrive.

This didn't, however, prevent them from sending me 28 emails over the past month detailing their special offers, sales, etc; this has happened despite me specifically opting out of promotional emails when placing my original order.

This has...

Hayneedle.com - Worst company EVER! EVER

Posted: 2012-12-19 by    Comire
Complaint Rating:  100 % with 2 votes
Worst company EVER! EVER! I purchased a $1, 900+ Shufflboard for my employees to enjoy at work. It was supposed to ship within just a few days but after nearly three weeks of delays, they finally placed it in "backorder" status. So I cancelled the order with them over the phone. They assured me it was cancelled. I then located nearly the same exact Shuffleboard on Walmart.com that same day and ordered it. Three days later, I get a phone call from Pilot Air Freight saying that they had an order from Hayneedle to deliver. I refused it and called Hayneedle asking what the hell was going on....

Hayneedle.com - I wouldn't recommend buying from this site unless you want to get ripped off

Posted: 2012-11-30 by    Pothem
Complaint Rating:  0 % with 0 votes
I ordered 2 wardrobes and according to the UPS lost them. As a result of this they went ahead an caceled the order. My husband went ahead and place a second order since the firt one was lost and canceled. A week later we get the first shipment (the canceled one) and when we called to cancel the second one since we don't need 4 wardrobes, they said they cant cancel the order. Nice! They don't work with customers and I wouldn't recommend buying from this site unless you want to get ripped off!!!...

Hayneedle.com - I do NOT recommend this website

Posted: 2012-09-13 by    Akimea
Complaint Rating:  0 % with 0 votes
Now I know why the price was low and the shipping is free. The cartons were badly damaged upon delivery and consequently so were some of the components (rabbit hutch). I don't really expect any satisfaction from the company, and although damaged, the product is still usable, but buyers beware. I do NOT recommend this website. Go somewhere else and pay a little more....

Hayneedle.com - Save yourself the aggravation and expense

Posted: 2012-09-03 by    Postured
Complaint Rating:  0 % with 0 votes
I ordered and item from hayneedle and three attemps later I was continuously receiving the item extremely damaged. Even though they advertise as free shipping, upon refussing to accept the broken item, the delivery men took it away. I was then charged $250. Fee. I disputed the fee with my credit card company and they sided with hayneedle. Even though they claim free shipping. So now I'm out $250. Do not buy anything from hayneedle. Save yourself the aggravation and expense....

Hayneedle.com - This company is disgustingly shady

Posted: 2012-08-17 by    Peretaske
Complaint Rating:  0 % with 0 votes
Please stay away from these crooks!!! I ordered something, it never arrived... I called 2 weeks later to check on it and they claimed my bank declined the transaction. I asked why no one ever called me about it. They couldn't explain. This company is disgustingly shady. Their "supervisor" basically told me to shove it. BUYER! BEWARE!!...

Hayneedle.com - Never again, terrible

Posted: 2012-07-23 by    Damke
Complaint Rating:  0 % with 0 votes
Awful. I ordered 2 outdoor chairs in slate grey. A free table was offered. What I got was 2 dark brown chairs and NO table. Customer service said, they were out of stock on the table & would give me a credit. He said if they sent the table later - I would be charged for the table & shipping. What???? The supervisor said they sent the brown, because they had no slate grey. What???

Never again. Terrible....

Hayneedle.com - This company needs to be taken to small claims court for my case

Posted: 2012-06-26 by    Tiaomare
Complaint Rating:  0 % with 0 votes
I ordered a $375 outdoor 2 person orbital lounger (one of two) in April. This past Saturday I was sitting in it with my daughter when we heard a loud snap and then the chair fell about 4 inches lower. We jumped up and saw the the large ball joint that supports the chair had broken in half. I emailed customer service and sent them a photo of the defective chair then called them directly. I was told it was past the 30 day warranty! I said that this was a VERY expensive outdoor chair that is obviously defective and dangerous. I asked them to contact their vendor to see about replacing it since it is...

Hayneedle.com - One big joke of a company

Posted: 2012-05-15 by    Haomy
Complaint Rating:  100 % with 1 votes
ONE BIG JOKE OF A COMPANY. Their supplier was trying to go around them for the order. They took my order and after 3.5 months I finally canceled. When I canceled and bought the bed from another supplier, they wrote me back that said they have it. BIG JOKE ON ME....

Hayneedle.com - I will NEVER order from them again

Posted: 2012-05-01 by    Afdole
Complaint Rating:  0 % with 0 votes
Ordered binoculars for a Christmas gift in the middle of December. Was not advised that the product was on backorder prior to purchase which I found deceiving. Was told that the product would be in shortly after Christmas. Continued to follow up every few weeks (they never reached out to me once to provide an update on the backorder status)but was continuously told that the product was still on backorder. Wound up canceling the order IN MARCH when product was still not in. Merry Christmas-I will NEVER order from them again....

Hayneedle.com - Cannot recommend doing business with this company

Posted: 2011-11-16 by    Torrose
Complaint Rating:  100 % with 1 votes
We placed an order for an piece of gym equipment. We received an email that our order had shipped and an expected delivery date was given as well as a link to track the package. The day before the expected delivery, we checked the tracking only to discover that our order and shipping had been canceled. No email. No phone call. No explanation. We emailed customer service and received no response.

Cannot recommend doing business with this company....

Hayneedle.com - You might buy a 3,000 dollar lie

Posted: 2011-03-09 by    Bassta
Complaint Rating:  0 % with 3 votes
I'm an ex employee of hayneedle.com. I wasn't customer service I was in sales. I guess I didn't lack enough personality to be customer service for they would never move me into the position. Anyway, yes this company is out for the money only. What do you expect with a CEO who was the man who created Walmart.com? As a sales person, excuuuse me "verity expert", I was told to lie to the customers so they would buy from the company. You'd think it was so the company would make more money wouldn't you? No, it was a rat race between sales supervisors, and who could make...

Hayneedle.com - Do never order anything from this website

Posted: 2011-02-24 by    Dalman
Complaint Rating:  50 % with 2 votes
Horrible customer service. Ordered 2 wine racks that looked different than on the pictures online. Filled out a return process online, was supposed to take 48 hours and someone would call me back, did not work...called the customer service 4 days later...I will now receive an email with instructions within 48 hours on how to return the items at my cost!!! DO NEVER ORDER ANYTHING FROM THIS WEBSITE. Websites like this will disappear by themselves due to their false advertisement and poor customer service. I will spread the word....

Hayneedle.com - Horrible quality merchandise and terrible customer service

Posted:    Fukish
Complaint Rating:  67 % with 3 votes
My wife bought an OVERPRICED $200 wooden box from them that came unfinished and unassembled. It was made out of the cheapest flimsiest wood you can find and when I was assembling it with their horrible directions the crap wood split when I tightened the screw. I complained to them and first they said they'd send a new box but then sent only a piece, which was the WRONG PIECE. Then they harassed me to send the broken piece back or they would charge me for the replacement piece. Horrible quality merchandise and terrible customer service....

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