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Harbor Freight Complaints & Reviews

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Harbor Freight - Rude treatment

Posted: 2014-01-23 by    Leonard Scaletta
Complaint Rating:  0 % with 0 votes
I had rude treatment in a store. I called Harbor Freight's main office to tell them about it. The lady said someone would get back with me. No one called so I called them back about two weeks later. I was assure someone would call me back. No one called back. Evidentally they don't care if their employees treat customers rude. I am Italian and look Spanish. Is that the reason. Any minority complaints?...
Complaint comments Comments Complaint country United States Complaint category Retail Stores

Harbor Freight - TERRIBLE CUSTOMER SERVICE

Posted: 2013-09-04 by    dissapointed in new york
Complaint Rating:  0 % with 0 votes
I ordered a utility from harbor freight online. The email with the original transaction was lost so I contacted harbor freight customer service from a copy of the receipt. I gave them my invoice number and other identifying information so they could verify my order. I contacted them both by email and phone and each time they told me they would put in a request for a copy of the receipt. Every time they also say to wait up to 48 hours. It has been almost 3 weeks and I still have not been able to get a copy of my receipt. They do not seem to care about their customers in any way. As long as they pay,...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Harbor Freight - Alabama, Birmingham - Deceptive ads, items never instock

Posted: 2012-06-06 by    stratabldg01
Complaint Rating:  0 % with 0 votes
Their ads are misleading, rarely have any larger items in stock and when I went by one of the Birmingham (Centerpoint) AL stores on Friday at 3:30pm, for a sale item (a tool bench) I was told that the manager had the only key to the trailers out back (wear the item was stored and was in stock) and to come back Saturday. I returned ( a 25 mile one way trip) and was told the item is not in stock, sorry, but they did have the key to the storage trailer. I was told that the other store had 4-5 of the items so I drove over to the Home wood store (another 15+ miles) paid for the 2 work benches and pulled...
Complaint comments Comments Complaint country United States, Alabama, Birmingham Complaint category Retail Stores

Harbor Freight - Being sold items that don't exist

Posted: 2012-01-24 by    Nelusex
Complaint Rating:  0 % with 0 votes
I was sold a cupon on en item that has been discontied.it cant be purchased.they want me to pay for this cupon anyway.the date on this cupon elapsed 2/ 15/2011.do i still have to pay for this....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Harbor Freight - Texas, San Antonio - Misleading and Lacking Customer Service

Posted: 2011-11-13 by    Richard In San Antonio
Complaint Rating:  100 % with 1 votes
Harbor Freight wont let you post really big issues with their products on their review website but this site will and that’s great because people need to know what to expect from a company both with their products and the warranty that they sell you.

The warranty that you buy is really not like a true warranty that I am accustom to buying, instead both the 1-year and 2-year warranties only allow you to return the defective item “ONCE” during that time and if you want to continue having a warranty you must buy another one (which they don’t tell you when you...
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Products & Services

Harbor Freight - Really mad

Posted: 2011-07-11 by    Duane41260
Complaint Rating:  0 % with 1 votes
I was in a Habor freight tool store on 11-15-10. I was looking to buy a new air compressor and some other things to go with it I found one that I liked. But they kept on trying to sell me something I did not need they told me the one I wanted would not work and I told them that I new that it would because I used a smaller one than the one that I was going to buy but the man kept on arguing with me. By this time he has other cutermers looking at me and laughing he kept n raising his voice in till every one there could here what was going on then he told me that it was my money. And I have to admit...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Harbor Freight - Pissed off employee

Posted: 2011-06-19 by    glads
Complaint Rating:  0 % with 1 votes
I work for hf and i just moved to portland and most of the custumers say harbor freight sucks cause we will not do returns with out receite there is a lot of disonest people here that buy tools use them make money off them and return them thinkin we are a rental place we are not or say i just bot it and have had it for months so back off.free stuff is while supplies last not all stores get a lot of the free stuff it gets sent at caliornia time when they think we need it we dont order anything...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Harbor Freight - Rip off

Posted: 2011-06-06 by    DreamchaserT
Complaint Rating:  100 % with 1 votes
I purchased the potable garage item #42211
In December for $300
4 months later it is like paper. The cover came apart in chunks and tears like tissue.
I called customer support they said resolve it with the store. The manager of the store was rude and turned his back.
I called customer support again and got a "supervisor" who sounded like he was in Pakistan he told me they wouldnt do anything because it was 90 days! I ask for a discount on a new cover and again was told NO it was 90 days.

Defective merchandise! Who buys a $300 building and expects...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Harbor Freight - Pennsylvania - Valid but worthless coupons

Posted:    ajmtony
Complaint Rating:  100 % with 3 votes
12/13/10 … 20% off coupon. Any item but air compressors. Expires 1/23/2011. Drove 60 miles (one way) to HF store (Scranton, Pa.) Wanted to buy a “dent stud welder tool” Got to register, would not honor coupon, store manager “we changed our policy”! Called HF headquarters talked with customer service rep., the depart manager, was given phone # of the “advertisement headquarters” talked with them, was told “that’s our policy”.
Over 30+ years have bought many thousands of dollars from HF and have been generally happy.
But...
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Retail Stores

Harbor Freight - Texas, Houston - misleading advertising

Posted:    mt in houston
Complaint Rating:  100 % with 3 votes
Runs ads in several major magazines for 20% off ant single item in our store. Ads says you may use on any of our 7000 items in stock. However, when you get there they say it is a mistake and you cannot use on compressors, tool boxes, welders, generators or any air tools. This eliminates about 30% of there 7000 items. Would not offer any help other than call our corp. #. Says the change in policy happened Nov. 1, 2010, however, My coupons came out of a december 2010 Camaro Performers Mag. ad. So, they know there ads are wrong and they continue to let them run, there for misleading people and driving...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Retail Stores

Harbor Freight - I dealt a lot there but will not deal there any longer

Posted:    Wayk
Complaint Rating:  0 % with 0 votes
I recieved a rain check for an 8 inch spare tire and rim for my trailer in early july. They put the wrong scew number on it which was for a 12 inch tire and rim.I also had a 15% off coupon which was due to expire so they took the coupon and wrote on the rain check to take off an aditional 15%. After calling them for eight weeks and giving them the wrong scew number that they put on my rain check they finaly said my tire and rim was in. I drove 20 miles to get there and they had the wrong tire and rim. My tire and rim was on stock all along. So they give me my 8 inch tire and rim and I go to the...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Harbor Freight - Rip off company

Posted:    Valerie
Complaint Rating:  75 % with 4 votes
Order something from Harbor Freight Tools and you'll start getting their redundant catalogs once a week. HFT is not a green company, there's no reason for such heavy catalog mailings, they are wasting paper and our natural resources. By doing business with them, you are contributing to this waste. Be wise and help our planet. Do not do business with Harbor Freight. They want one hundred words here, but I've said all you need to know about making a decision. If you like trees, there's plenty of other tool companies out there that might actually be kind to our environment. HFT...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

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