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Green Tree Servicing Complaints & Reviews

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Green Tree Servicing - Refuses to make payments from escrow account

Posted: 2014-08-03 by    Fred Pemberton
Complaint Rating:  100 % with 1 votes
For nearly 1 1/2 months now, I have been trying to get Green Tree to make my homeowners insurance payment from my escrow account, and they absolutely refuse to release any of my money being held in escrow to pay the bill.


They're contractually obligated to make those payments, but they refuse to do it.


I'm am approx. 12 years ahead of schedule on my Payments, and have never been late making a payment. I send extra principal Payments each and every single time I make a payment to my mortgage.


I have called them 3 - 4 times...
Complaint comments Comments Complaint country United States Complaint category Banks

Green Tree Servicing - South Dakota, Rapid City - Illegal Threats and Harrassment

Posted: 2014-01-07 by    Timothy Redmond
Complaint Rating:  0 % with 1 votes
I am trying to go after Green Tree for any thing I can possibly muster up, legally!! I was renting a home in North Carolina that the landlord decided not to make payments on. Green Tree Called me on average 117 times a week demanding me to bring her accoubt current. I was threatened, harrassed, embarrassed, and a bit scared for my families well being. They had my neighbor knocking at the door with messages telling me to call them for payment and had told them my landlord was losing her house because we were not paying them. I have a letter from my landlord admitting she took my rent and spent it...
Complaint comments Comments Complaint country United States, South Dakota, Rapid City Complaint category Banks

Green Tree Servicing - Force Placed Excessive Premiums

Posted: 2013-08-15 by    ozzypete
Complaint Rating:  0 % with 0 votes
My house insurance had lapsed and Green Tree had sent me a letter to get cover within 30 days or they will get their own insurance. I got other insurance easy within their time frame. Six months later I learned they had charged me $787 for two months cover anyway. This was an excessive amount as the yearly amount is $900. Green Tree had force placed this excessive amount and were now charging late fees. It was not necessary imposing such a high premium, even though I have complained bitterly to many staff members they were not interested. Green Tree need to be taken to task!...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Green Tree Servicing - modification

Posted: 2013-07-26 by    msnicolejo
Complaint Rating:  100 % with 1 votes
My father loan was transferred to Green Tree and he hasnt had the best time.My father currently has cancer and is recievneing disability.My father makes his payments on time and has never been late but it have touble making the payments becuase he is no longer working becuase of his illness he cant.

He only gets disability. So he applied for a modification in june 2013 and was denied in July 2013 becuase he was not able to prove a real hardship:. My mother cant work because she has to take him to chemo, . So i call up to green tree and asked them about the denial reason;.
Complaint comments Comments Complaint country United States Complaint category Loans

Green Tree Servicing - Alabama, Cullman - Customer Service

Posted: 2013-07-05 by    Synders
Complaint Rating:  100 % with 1 votes
My mortgage was sold to Green Tree from Bank of America. I was notified two weeks before my usual payment was due that I would have to set up automatic payments with them. I contacted them and was told that they could not find my acct and that I should wait a couple of weeks and call back. When I called back, customer service went to a voice mail. This was during the time that representatives are supposed to be available and I was not given an option to hold for the next representative. Over the next 3 weeks, I continued to try to call and kept getting shuttled to the voice mail. I eventually had...
Complaint comments Comments Complaint country United States, Alabama, Cullman Complaint category Loans

Green Tree Servicing - force placed insurance

Posted: 2013-06-03 by    tonya_okla
Complaint Rating:  0 % with 1 votes
Normally our insurance does not lapse, our policy expired on 3/31/13, but our insurance agent decided he wasn't doing business with that particular company anymore, so it left us hanging looking for a homeowners policy.I found a new agent and had coverage by 4/12/13 with a copy of the declarations page being sent to Green Tree by the agent.

Green Tree should have also paid this out of our escrow account. Shouldn't have really been an issue, however, Green Tree kept sending us notices that we didn't have coverage and if we didn't get coverage within 30 days they...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Green Tree Servicing - Kansas - unavailable

Posted: 2013-04-12 by    helen everett
Complaint Rating:  50 % with 2 votes
since green tree took over my loan in march they are not available no information is available...calling there number for days gives recording and hangs up...real people not available at all how can you know about your loan...no information online wants ss# to register...not putting that online...very bad service not the way to treat a new customer...
Complaint comments Comments Complaint country United States, Kansas Complaint category Loans

Green Tree Servicing - California - Online Payment Fee

Posted: 2013-02-07 by    Barbara Rob
Complaint Rating:  100 % with 19 votes
My mortgage loan was just sold to Green Tree Servicing by GMAC. When I went online to register so that I could make a payment, I found out there's a $12.00 Speedpay fee to make your mortgage payments online!!! Green Tree should be happy you can make a mortgage payment at all in this economy. Greed is the name of the game when it comes to these big corporations! I am sickened by these mortgage companies and the scams......
Complaint comments Comments Complaint country United States, California Complaint category Mortgage Companies

Green Tree Servicing - Illinois - No statements

Posted: 2012-04-29 by    deejaycee56
Complaint Rating:  100 % with 2 votes
Green Tree Servicing took over our loan from Bank of America, and has been a nightmare since.
I was laid off just before the loan buyout, and had been in contact with Green Tree since the day after i was laid off.
I wanted to know what I can do with the situation. it took 2 weeks plus to get an answer. They started a HASP modified loan application. After almost 3 months of getting the paperwork ironed out, we were denied. Through this time, they said no payments were necessary. Of course, after denial, they had a different story, and started charging late fees from day one. I now...
Complaint comments Comments Complaint country United States, Illinois Complaint category Loans

Green Tree Servicing - Treatment by employee

Posted: 2012-04-18 by    Ursulita35
Complaint Rating:  100 % with 1 votes
This complaint is about an employee by the name of Chris Poorten x 36140. He claims to be a manager in the recovery department of Green Tree Servicing. Today, 4/18/12, I called at approximately 3:48pm to ask questions regarding my accounts that are under investigation for fraud. After being transferred a few times, I ended up speaking with Chris Poorten. Apparently he could hear frustration in my voice because he immediately reacted by telling me that I do sound upset and he is going to be VERY careful with the choice of words he uses with me. After conversing with him about the accounts., he placed...
Complaint comments Comments Complaint country United States Complaint category Loans

Green Tree Servicing - Alaska, Apache Junction - will not accept payment????

Posted: 2012-03-20 by    4LUCKY7
Complaint Rating:  80 % with 5 votes
I have had an incredibly bad experience with this company Green Tree Servicing. My mortage has changed hands three times; first it was with Countrywide who I loved, then it went to BOA who I hated, then it went to this fly by night company Green Tree Servicing which no words can explain how inefficient this company is. First off, I quit paying bills by mail in 1998, so I am not new to internet payments. When I couldn't pay my on time payment to BOA as I always did, never miss a beat since 2006, I had to try and contact this company to make payment. That was the first journey and incredible...
Complaint comments Comments Complaint country United States, Alaska, Apache Junction Complaint category Mortgage Companies

Green Tree Servicing - Anyone who gets a home, don't finance with Green Tree

Posted: 2012-02-11 by    Agrabele
Complaint Rating:  0 % with 0 votes
Anyone who gets a home, don't finance with Green Tree. They are dirty, they need to bought out or get out of the business. they are not nice and they don't treat people right. They don't care. I've seen a lot of complaints about this company. Something needs to be done....
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Green Tree Servicing - They will not refinance our home and we can't get anyone else now to finance us

Posted: 2011-12-06 by    Loopez
Complaint Rating:  100 % with 3 votes
This individual has called our home constantly. One day he called 3 time within 5 mins. time. He has been harassing us about our house payment, even though they have been mailed to him. I have ever sent them like 6 mos of post dated checks and we will get a call anyway regarding our "late" payments. We have had our house for 11 yrs and it appears that we are not making any head way with our balance. We have questioned them about it and they always have an excuse. They did send us an entire payment history, but you can make heads or tails of it. This has been an on going problem of harassment,...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Green Tree Servicing - Don't use this loan company

Posted: 2011-11-10 by    Sebeross
Complaint Rating:  0 % with 0 votes
Over the 20 years we have been dealing with this company- we have had nothing but rude and very unhelpful people when trying to resolve issues with this company. We had a loan with them for our mobile home and it was complete in August of 2009- however- we were sent a notice that our loan was in default because we still owed over 5, 000. When I contacted them- at first they couldn't tell me WHY we still owed that much money-even though I had the contract in front of me and NOWHERE on any of the statements did it ever say anything on anyone of them about fees or anything else...they claimed...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Green Tree Servicing - Minnesota - Thieves, Con Artists and Douchebags

Posted: 2011-07-26 by    N Bliss
Complaint Rating:  80 % with 5 votes
Green Tree Servicing and its many subsidiaries are a scum sucking, low life, bottom feeding company. Their executives are based in MN who sold their soul to devil many years ago. Their employees are ex-cons and people who have been trained in psychological warfare. In a word - do not do any business with them if possible. If your loan has been sold to them, find an attorney and rid yourselves of this CANCER of a company.

Best of luck,
Nick...
Complaint comments Comments Complaint country United States, Minnesota Complaint category Loans

Green Tree Servicing - Arkansas - late payment

Posted: 2011-07-20 by    Bruce Casilio
Complaint Rating:  100 % with 5 votes
I have 2 accounts with Green Tree not because I chose them to be through them, but because they bought out the companies that had the existing notes. I have been paying on these notes for approx 12 years now and have had approx 4 instances where i got behind 1 to 2 months. well they call continually, but today was the tipping point. I answered one of the calls, and got a rude agent. I know that the note was behind2 months and i tried to tell him the situation, and after a 2nd call to the agent, he went postal on me. he didn't even give me the appropriate information that i needed to pay quickly,...
Complaint comments Comments Complaint country United States, Arkansas Complaint category Mortgage Companies

Green Tree Servicing - South Dakota, Rapid City - Short Sale

Posted:    HeatherMc
Complaint Rating:  100 % with 6 votes
http://www.sandiegoreader.com/news/2010/aug/04/city-lights-1-foreclosure-fee-feast/#comments


Green Tree Servicing, the owner of the second lein on my mortgage, is stalling the approval of a Short Sale. They will not accept the monies that are being offered by the owner of the first lein, One West Bank. I wrote my local Congressman; the letter was forwarded to Freddie Mac and Green Tree. I received a call from Freddie Mac stating that what Green Tree was asking me to do was "not within regulations". When the letter ended up in the hands of a representative from Green...
Complaint comments Comments Complaint country United States, South Dakota, Rapid City Complaint category Mortgage Companies

Green Tree Servicing - I would tell everyone never to do business with Greentree or Bank of America

Posted:    Minsenner
Complaint Rating:  100 % with 12 votes
Our mortgage was held by Bank of America and transferred to Greentree. We received a letter from Bank of Amer. re this, but no bill for the March payment from Greentree. INSTEAD Bank of Amer sent their bill for March 1st, so of course we paid to them. Greentree began their calls--They refused to call Bank of America tostraighten this out. They said Bank of Amer had to transfer the March payment to them. When this did not happen in March, I had to spend 45 minutes at the Bank of Amer branch and they told me I had to send aq fax with copy of the March check payment to Bank of America, so Bank of America...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Green Tree Servicing - I feel sorry for the front line staff that has to respond to customer complaints due to poor management directive / decisions

Posted:    Esma
Complaint Rating:  100 % with 4 votes
Green Tree customer service is run on the basis of: "if we provide unrealistic response times then no one will bother us". Of course I gest in this statement, but read the following email response, from Green Tree, after I sent an email inquiry:

"Thank you for contacting Green Tree Customer Service. This message is to confirm the receipt of your email request. You will receive a response from our Customer Service department within three to five business days. Please do not reply to this message as this is an outgoing mailbox only.

Sincerely,
Complaint comments Comments Complaint country United States Complaint category Products & Services

Green Tree Servicing - Illinois - Harassing Phone Calls

Posted:    kappaluv
Complaint Rating:  100 % with 13 votes
The mortgage has a grace period of 15 days before a payment is considered late and accrues late fees. Every month, I pay my mortgage on the 10th of the month via my personal bill payment schedule. Every month I receive at least 6- 8 calls per day from the 3rd of the month until the payment is cashed by Green Tree on the 12th or 13th of the month depending on the weekend. Every month I explain to rude, pushy collection agents explaining this scenario and that I've never incurred a late fee in the life of the loan. I've spoken with at least 20 representatives from this company including...
Complaint comments Comments Complaint country United States, Illinois Complaint category Mortgage Companies

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