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Green Dot Complaints & Reviews

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Green Dot - Unauthorized charges on debt card

Posted: 2015-08-30 by    Christopher Berg
Complaint Rating:  0 % with 0 votes
I filed a complaint earlier this month for charges that appeared on my Green Dot debt Visa card that I did not authorize. I was credited for 3 of the charges, but there were a total of 5 charges. The unauthorized charges are as follows
8/10/15 - $29.95
7/20/15 - $29.95
6/2/15 - $20.00
5/28/15 - $9.95
5/13/15 - $1.00

I was credited on the following dates for these amounts
8/17/15 - $29.95
8/14/15 - $9.95
8/14/15 - $1.00

I would like my money back for the 2 other unauthorized charges.

Attached are...

Green Dot - Activation

Posted: 2015-01-21 by    Hodgestinal
Complaint Rating:  0 % with 0 votes
I bought a green dot card from rite aid when I got home and tried to activate it, a message said remove the tag and enter the card number I noticed then that the 12th number was partially erased and that it also looked like the film was removed and put back I didn't notice anything wrong with the package though but on the card itself it looked like a card that had been used. I called to activate it but the message repeatedly said remove the tape and enter the card number now and then to enter the security code and then it stated that the card number and security code did not match! Both sets...

Green Dot - lost money

Posted: 2014-09-17 by    gaystambaugh
Complaint Rating:  0 % with 0 votes
they assurd me that there money pack card was loaded with $500 on one card and $500 on the other card when i tried to flip it over to a green dot debt card there was no money on iether one now im out one thousand dollars that i was going to us for a house payment how do i get my money back my name is gaystambaugh@yahoo.com...

Green Dot - Disputed Transaction

Posted: 2013-12-05 by    KealyRose
Complaint Rating:  80 % with 5 votes
A few fishy things have happened lately with my Green Dot card. I am a personal assistant and I use it to make purchases instead of carrying around cash or having a credit card (which I now think would be a better option.)
Over the weekend I placed and paid for an order at a local Pottery Barn store over the phone for some items that I was going to pick up on Monday. (They were having a sale that I didn't want to miss since it was a large order, but I couldn't drive to the store that day.) The order totaled $550.79. When I looked at my account balance on Monday, it was significantly...

Green Dot - North Carolina, Hildebrand NC - never received new card

Posted: 2013-04-05 by    GreenFot Moneypak
Complaint Rating:  100 % with 1 votes
I bought a green dot money pak in February 2013 and I have not received my new card I have called them 7 times. They keep saying it will be here in 7 to 10 days...

Green Dot - Refund

Posted: 2013-01-08 by    Carla A. Smith
Complaint Rating:  100 % with 5 votes
Dear Mr. Streit.

Dear Mr. Streit please allow me to introduce myself as well as my situation. On Saturday 1/5/2013, I entered the Snellville, GA Wal-Mart to purchase a Wal-Mart Green Dot Money card. Upon purchasing my Green Dot money card for $362.00 plus the $3.00 money card fee $365.00 for a total of $365.00, I attempted to call to activate my Green Dot money card. Upon attempting to activate the money card, when the rep arrived online, she requested to know "How could she be of service to me". I advised her that I was transferred to her I believe her name was Jocelyn and she identified...

Green Dot - Indiana, Jeffersonville - Money

Posted: 2012-12-01 by    sierra8302
Complaint Rating:  0 % with 0 votes
I bought a Green Dot prepaid card this morning on my way to work and loaded 470.00 so I could call and make my car payment as I wouldn't be able to go physically because I work 16 hour shifts. I called to activate it and I was told they couldn't activate the card and corporate office was closed until Monday. After speaking to someone for 40 minutes I was told to call back in 2 hours and get a confirmation number of the funds loaded and that if it couldn't be done they would expedite my funds to me and I would have a check in 3-5 business days. So when I called back the woman was VERY...

Green Dot - Green Dot Scam

Posted: 2012-11-05 by    John_Doe12
Complaint Rating:  100 % with 1 votes
Green Dot SUCKS! I used to have $500 of every paycheck deposited onto my Green Dot prepaid card to waive the fees.

This worked great until random stores across the country somehow drained my account.

I investigaed.

A CVS in North Carolina took $13.41 from my Green Dot account. Incidentally, my account balance at the time was *EXACTLY* $13.41!!

I called Green Dot 2 or 3 times, they said wait till it is not pending, it will go away. I asked Green Dot to give me more information about the transaction. They told me that it was a PIN transaction...

Green Dot - New Hampshire - thet hold your money

Posted: 2012-10-30 by    walshie1179
Complaint Rating:  100 % with 1 votes
I get a VA and SS check by driect deposit and one comes on the 1'st and one on the thrid but when I had TD Bank North they would release it on the 30th or on the 2nd and Green Dot never puts the money in until the 1st and 3rd at 4am and also when I use the card I get charged a ton of money by them and the bank and it seems like the money just dissepers and it must happen to other people so do not use this card its a RIP OFF......

Green Dot - Nevada, Las Vegas - Worst pre-paid credit card company EVER!!!

Posted: 2012-08-22 by    AnnaMarie...
Complaint Rating:  0 % with 0 votes
Wow...I bought a green dot pre-paid credit card to take care of some business that I had to do online. First off they told me I couldn't register my card because apparently I already had a previous Green Dot card from years earlier that I must've forgot about. Okay...After I hung up the phone I had more questions. Everytime I tried to call back there was absolutely no options to talk to anybody!!! It was so aggravating!!! They kept telling me to enter my card number if I wanted to talk to someone and everytime I did the machine would say "you're refund was requested on 'blah...

Green Dot - unlock accounts

Posted: 2012-07-03 by    KeepCalm
Complaint Rating:  0 % with 0 votes
I called Green Dot Saturday (4 days ago) and told them my deposit was missing, when the issue was resolved on my end (transferred to a friends card) I called green Dot back to cancel my claim. They have still not cancelled my claim and have locked my card and my friends, holding onto all of our funds. When I call I get someone in India who is not help full at all. I sent my final request in today. Trying to figure out my next steps with my complaint against them. This is ridiculous!...

Green Dot - California, Unknnown - non issue and no refund

Posted: 2012-04-21 by    Christine Carevich
Complaint Rating:  0 % with 0 votes
I purchased a green dot card to pay a bill. I had one previously but was unable to find it, . When I purchased the card, it was not until after I got home did I notice the store did not charge me for fee for the card of $495. When I went to register the card on line they would not do so. They told me that I would receive a refund in 10 days. So I went the following day and made sure the 4.95 was charged and figured there should be no problem with registering a new card. When I went to register the second card I had the same response. I did ask for a refund of this card because I knew it would be...

Green Dot - Indiana - stolen money

Posted: 2012-02-08 by    mell83
Complaint Rating:  0 % with 0 votes
I ordered a green dot prepaid visa.. I loaded $300.00 and tried to shop online..and the store said the card was not authorized so, i assumed my card was not accepted, then to find out i was still charged for the items..long story short i never got order online and im still waiting around for green dot to refund me my cash....

Green Dot - Waste of time

Posted: 2011-11-02 by    Keff73
Complaint Rating:  0 % with 0 votes
Using this card is a waste of time. it says its re-loadable but its not unless you provide the company with your social security num....

Green Dot - Rip off

Posted: 2011-01-06 by    Watrick
Complaint Rating:  0 % with 0 votes
Purchased green dot refill card but green dot is refusing to release the $300 in funds. The transaction is being "investigated". I have sales receipt with activation number, refill card with activation code, faxes, record of phone calls, etc. Green dot says they do not have my money.....

Green Dot - Oregon, Portland - Lack of customer service

Posted: 2011-01-03 by    Melhxi
Complaint Rating:  100 % with 1 votes
My husband bought a MoneyPak and put $100 on it to load onto his son's Green Dot card who resides in another state. When he tried to scratch off the back to reveal the number, several of the numbers in the middle disintegrated! He has been using the same scratch off process for close to a year. He called the service number listed and was put on hold for over 1/2 hour ("your wait time is approximately two minutes"). When a clerk finally answered, he explained his problem, gave the information available and was told that he would "hear back but if you don't hear anything after 24 hours,...

Green Dot - Louisiana - Bad service!!

Posted:    Kraolove
Complaint Rating:  100 % with 2 votes
I have put 50 on my card and they put my money on the wrong card and after I called them to fix it they only credited me back 20 dollars and they also take money out of your card almost every day for their "monthly" charge. They should tell you it's a daily charge! Green dot has screwed us over and all they do is take your money!...

Green Dot - Texas - direct deposit

Posted:    texaspine
Complaint Rating:  50 % with 2 votes
I recently signed up for direct deposit for my Veterans Administration check so that I did not have to get out and do so much walking to cash my check etc...The VA did not put the last 3 digits of my account number on the direct deposit so Green dot kicked the wire back. I contacted them before the 2nd deposit went in and explained to them what had happened and that my social security number was on the check and that they could verify that against my account since that is the way they verify my identity over the phone and they refused said that they could not do that. My sister has worked for a...

Green Dot - New York - SCAM

Posted:    jerror
Complaint Rating:  0 % with 0 votes
Ordered my tax refund on a Green Dot Card, and never received it. The dollar amount was $1400+

This company straight up stole my money.

I've called several times, the first 2 times I called i was assured that the card was on it's way. 20 Days later I called again. This time they promised to fedex it to me for a fee of $20 after arguing in hindi with the agent on the phone, i was able to get them to ship it for free. 3 day delivery time frame.

6 days later I call and they still haven't even shipped the card.

This is just...

Green Dot - Maryland, Aberdeen - Can't use card

Posted:    vic214
Complaint Rating:  80 % with 5 votes
Has Anyone had this problem with a green dot card? I bought a card and tried to use it at a redbox kiosk. The reader will not read the card. I looked at the back and where there is normally a black strip on a credit or debit card is a gold strip. It can't be used at any card reader when making a purchase. I called customer suuport and of course got India. Needless to say, it's hard to get them to understand normal english. After explaining all this to them, they said I damaged my card. I said no, it was this way when I got it. After arguing/explaining for quite awhile, they said they would...

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